The Plaza Hotel Downtown, Trademark Collection by Wyndham
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Summary of reviewsThe Plaza Hotel Downtown, a Trademark Collection by Wyndham, boasts an excellent central location in Kamloops, making it a highly convenient hub for travelers. Situated in the heart of downtown, the hotel offers easy access to restaurants, shops and Riverside Park with many key sights and venues within walking distance. The historical charm and architectural character of the building add to its appeal, making it a popular choice for visitors looking to immerse themselves in downtown Kamloops.
Guests often enjoy the complimentary breakfast, which features hot options like scrambled eggs, sausages, bacon and potatoes, alongside a selection of breads, muffins, cereal, yogurt and fresh fruit. Despite this, some guests note the limited variety and minimalistic offerings, suggesting room for improvement in variety and presentation.
The on-site dining options receive positive reviews, especially the Tumbleweed Lounge, praised for its friendly service, enjoyable atmosphere and excellent food. However, there are occasional reports of inconsistent food quality with some diners noting overcooked meat and soggy vegetables. Despite these mixed reviews, the hotel's location offers various nearby dining alternatives that enhance culinary experiences for guests.
Room feedback is mixed with many guests finding them clean, comfortable and spacious, particularly in the modernized areas. The rooms maintain an old-style charm that is cozy for many visitors. However, there are significant concerns about outdated decor, smaller room sizes, cleanliness issues and maintenance problems. The desire for a comprehensive refurbishment is a recurring theme among reviews.
Cleanliness receives a mixed response. While many rooms are highlighted as clean and comfortable, common areas and some specific spots within rooms fail to meet expected standards. Despite this, the historical charm and comfortable beds contribute to a generally favorable ambiance.
Staff at The Plaza Hotel consistently receive high praise for their friendliness and helpfulness. The team, particularly at the reception and front desk, is noted for being pleasant, kind and accommodating. The positive interactions with staff substantially enhance many guests' overall experience.
WiFi service generally receives favorable feedback for its strong and reliable connection, particularly in common areas. However, some guests encounter issues with connectivity in certain rooms.
Parking experiences are mixed with some appreciating the convenient nearby facilities while others cite challenges such as limited spaces, additional costs and security concerns.
The hotel is generally recognized as family-friendly with spacious rooms that comfortably accommodate multiple guests. Nearby parks and playgrounds add to its appeal for families, despite some concerns about noise, safety and limited family-oriented amenities.
Beds receive mostly positive feedback with many guests describing them as comfortable and contributing to good sleep quality. However, there are occasional mentions of issues such as small bed sizes, sagging mattresses and lumpy pillows.
Overall, The Plaza Hotel Downtown offers a blend of historical charm and convenient location with several positive elements such as friendly staff and comfortable beds. However, the recurring themes of needed updates in rooms and communal areas, as well as the parking challenges, suggest areas for improvement. The hotel has great potential for a more consistent and enhanced guest experience with attention to these aspects.
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Guests often enjoy the complimentary breakfast, which features hot options like scrambled eggs, sausages, bacon and potatoes, alongside a selection of breads, muffins, cereal, yogurt and fresh fruit. Despite this, some guests note the limited variety and minimalistic offerings, suggesting room for improvement in variety and presentation.
The on-site dining options receive positive reviews, especially the Tumbleweed Lounge, praised for its friendly service, enjoyable atmosphere and excellent food. However, there are occasional reports of inconsistent food quality with some diners noting overcooked meat and soggy vegetables. Despite these mixed reviews, the hotel's location offers various nearby dining alternatives that enhance culinary experiences for guests.
Room feedback is mixed with many guests finding them clean, comfortable and spacious, particularly in the modernized areas. The rooms maintain an old-style charm that is cozy for many visitors. However, there are significant concerns about outdated decor, smaller room sizes, cleanliness issues and maintenance problems. The desire for a comprehensive refurbishment is a recurring theme among reviews.
Cleanliness receives a mixed response. While many rooms are highlighted as clean and comfortable, common areas and some specific spots within rooms fail to meet expected standards. Despite this, the historical charm and comfortable beds contribute to a generally favorable ambiance.
Staff at The Plaza Hotel consistently receive high praise for their friendliness and helpfulness. The team, particularly at the reception and front desk, is noted for being pleasant, kind and accommodating. The positive interactions with staff substantially enhance many guests' overall experience.
WiFi service generally receives favorable feedback for its strong and reliable connection, particularly in common areas. However, some guests encounter issues with connectivity in certain rooms.
Parking experiences are mixed with some appreciating the convenient nearby facilities while others cite challenges such as limited spaces, additional costs and security concerns.
The hotel is generally recognized as family-friendly with spacious rooms that comfortably accommodate multiple guests. Nearby parks and playgrounds add to its appeal for families, despite some concerns about noise, safety and limited family-oriented amenities.
Beds receive mostly positive feedback with many guests describing them as comfortable and contributing to good sleep quality. However, there are occasional mentions of issues such as small bed sizes, sagging mattresses and lumpy pillows.
Overall, The Plaza Hotel Downtown offers a blend of historical charm and convenient location with several positive elements such as friendly staff and comfortable beds. However, the recurring themes of needed updates in rooms and communal areas, as well as the parking challenges, suggest areas for improvement. The hotel has great potential for a more consistent and enhanced guest experience with attention to these aspects.
Hotel near Golf Courses
This hotel is located a mere 5 minutes' walk from Tobiano Golf Course, a highly acclaimed public course. It is also within 10 kilometers of other attractive golf courses, offering excellent accessibility for golfers.
Hotel for Honeymoon
The Plaza Hotel offers a Romance Package and has a Honeymoon Suite. It also offers wellness amenities like access to The Yoga Loft and the YMCA fitness centre. Its central location provides easy access to downtown attractions.
Dog Friendly Hotel
This hotel is pet-friendly.
Business Hotel
The Plaza Hotel offers complimentary amenities such as free WiFi, free long-distance calls, and access to a 24-hour business center. The hotel provides upgraded technology in its meeting rooms and offers preferred rates for companies with business travel needs. It also provides business services and business center access.
4-Star Hotel
This hotel offers a comfortable stay in downtown Kamloops with convenient access to local attractions. It provides well-appointed rooms and reliable service.
Family Friendly Hotel
Romantic Hotel
Guest Reviews
The Plaza Hotel Downtown, a Trademark Collection by Wyndham, boasts an excellent central location in Kamloops, making it a convenient hub for travelers. Situated right in the heart of downtown, the hotel provides easy access to a variety of restaurants, shops and Riverside Park, all within walking distance. Guests appreciate the hotel's proximity to key sights and venues, making it ideal for exploring the city or attending events such as concerts and Blazers hockey games. The historical charm of the building adds to its appeal, despite some remarks about the surrounding area's roughness and occasional noise from nearby clubs. Overall, the location earns high praise for its centrality and convenience, making it a popular choice for visitors looking to immerse themselves in downtown Kamloops.
The breakfast offerings at The Plaza Hotel Downtown, part of the Trademark Collection by Wyndham, present a varied experience that elicits mixed feedback from guests. On the positive side, many guests enjoyed the complimentary breakfast, noting it as good, solid and providing substantial basics. The breakfast buffet received praise for its delicious hot options like scrambled eggs, sausages, bacon and potatoes, along with choices of bread, muffins, cereal, yogurt and fresh fruit.
However, the breakfast experience was not universally acclaimed with several guests mentioning limited variety, minimalistic offerings and a lack of vegetarian options. The breakfast service was sometimes criticized for being poorly organized with early stock depletion and inadequate replenishment. The breakfast area frequently received negative comments for its cleanliness and ambiance, being described as dark, sparse and even likened to a storeroom or conference room with dirty tablecloths.
Despite these drawbacks, many found the breakfast satisfactory and valued the inclusion as part of their stay. Guests particularly enjoyed elements like fresh eggs, good quality meats and exceptional service when staff were available on time. There's a consensus that while the breakfast met basic expectations and sometimes excelled, there is room for improvement in variety, presentation and dining environment to enhance the overall guest experience.
The dining options at The Plaza Hotel Downtown, a Trademark Collection by Wyndham, offer a generally positive experience with some ups and downs. The attached pub and restaurant receive frequent praise for their welcoming staff and good selection with many guests appreciating the complimentary voucher for a free drink, which is seen as a nice touch.
The Tumbleweed Lounge is particularly noted for its friendly service and enjoyable atmosphere, especially for an evening meal and drinks. Guests often comment on the excellent food and service provided at the restaurant next door, emphasizing a great dining experience with large portions.
However, some mixed reviews indicate that not all dining experiences are consistently positive. There are mentions of overcooked meat, soggy vegetables and watery mashed potatoes in some meals. Additionally, the quality of food in the dining room was questioned with specific mention of tasteless and watery soup.
The hotel's location next to various dining options, including excellent nearby restaurants and a Mexican eatery, provides additional choices for guests looking to dine out. Despite some negative feedback, the combination of on-site dining options with nearby alternatives makes The Plaza Hotel a convenient spot for travelers seeking varied culinary experiences in the downtown area.
The Plaza Hotel Downtown, part of the Trademark Collection by Wyndham, receives mixed feedback regarding its rooms. On the positive side, many guests found the rooms clean, comfortable and spacious, particularly appreciating the modern upgrades in some areas. The hotel boasts a classic charm with old-style aesthetics that many visitors found cozy and unique. Rooms featured useful amenities such as AC, large TVs and fridges and those who stayed in larger suites found them particularly accommodating.
However, there are significant concerns about the dated nature and smaller size of many rooms. Several guests reported issues with cleanliness, such as stained linens, hair in the bathroom and musty smells. The bathrooms were frequently described as very small with some maintenance issues like cracked tiles and missing plugs. The hotel rooms painted a picture of lacking consistent updates, needing major renovations and not matching the photos provided online. Noise levels, poor lighting and insufficient amenities further contributed to the dissatisfaction for some guests.
Overall, while the hotel offers a blend of historical charm and some modern comforts, it seems that it would benefit greatly from a comprehensive refurbishment to address the various reported issues and improve the overall guest experience.
The Plaza Hotel Downtown, a Trademark Collection by Wyndham, garners mixed reviews about its beds with a majority leaning towards positive feedback. Guests frequently highlight the comfort of the beds, describing them as super comfortable and conducive to good sleep. Many noted the cleanliness of the bed linens and towels, which contributes to a more pleasant experience. King-size beds and those in the king suite rooms received specific praise for comfort and appropriate sizing.
Despite this, some reviews pointed out issues such as small bed sizes, sagging mattresses and lumpy pillows. A few guests mentioned that the mattresses were too soft or too firm, indicating some inconsistency in bed quality. There were also reports of worn-out mattresses and occasionally dirty or stained bedding, impacting the overall experience for some patrons.
However, even with these issues, many found the beds to be clean and maintained, showing that housekeeping standards remain solid. The hotel's beds, in general, managed to provide a good rest for most with many guests stating they slept well. Overall, while the comfort and size of beds vary, the positive aspects predominantly shine through.
The Plaza Hotel Downtown, a Trademark Collection by Wyndham, boasts a mix of historical charm, modern updates and a generally clean ambiance. Frequently noted by guests, the rooms are visibly clean and comfortable, often described as tidy and well-maintained. Several reviews highlight the spotless condition of the rooms, which is augmented by the cozy and comfortable beds. The building itself, while exhibiting an old-world flair, is kept in a neat and organized state.
However, while many guests praise the cleanliness of the rooms, others point out inconsistencies. Common areas sometimes fail to meet the cleanliness standards expected, often appearing dusty and worn. Issues such as dirty carpets, stained fabrics and unclean bathrooms cropped up intermittently. These observations suggest that while the housekeeping staff generally does a good job, there are lapses in maintaining consistent cleanliness throughout the entire hotel.
Breakfast areas and public spaces, in particular, were noted for needing more diligent upkeep with some reports of dirty tablecloths and other remnants from previous use. In essence, despite the evident effort to maintain cleanliness, there is room for improvement, especially in the communal areas and certain rooms that have seen better days. The hotel, while charming and comfortable overall, would benefit from a more rigorous and consistent cleaning regimen to align with its otherwise favourable reviews.
At The Plaza Hotel Downtown, a Trademark Collection by Wyndham, the staff consistently receives high praise for their friendliness and helpfulness. Many reviews highlight how pleasant, kind and accommodating the team members are, particularly at the reception and front desk. Specific staff members, such as Irene, have garnered notable mentions for being exceptionally welcoming and supportive.
Guests frequently mention that the check-in staff are lovely and the check-in process is straightforward and efficient. The night staff, bar staff and even the maintenance personnel have been commended for their professionalism and warm interactions. Although there are a few mentions of unhelpful or unfriendly staff members, the overall consensus is that the majority of the team strives to provide excellent service.
Whether it’s providing detailed local information, making guests feel welcome or accommodating special requests, the hotel staff generally leaves a positive impression on visitors. The attentiveness and supportiveness of the team appear to be consistent features that contribute to an overall pleasant stay at the hotel.
The Plaza Hotel Downtown, part of the Trademark Collection by Wyndham, receives mixed but mostly favorable feedback regarding its WiFi service. Many guests highlight strong, reliable and fast connections, particularly appreciating the free WiFi offered in the lounge and common areas. The WiFi is generally available and has seen recent improvements, making it sufficient for general needs.
However, some recurring issues are noted. A few guests experienced weak or non-functional WiFi connections in certain areas, prompting some to seek alternatives like nearby cafes. Despite these occasional shortcomings, the overall consensus indicates that the hotel provides a good WiFi experience, particularly in communal spaces and offices.
The Plaza Hotel Downtown a Trademark Collection by Wyndham presents a mixed experience when it comes to parking. Guests have noted the convenience of having parking facilities nearby with some finding the process easy to sort out with the hotel. There are mentions of free parking options, although these tend to be limited in number and availability, leading to some difficulties in finding a spot close to the hotel. Some guests appreciated the reasonable parking fee and the alternative parking lots offered by the hotel.
However, many reviews highlight significant concerns about the parking situation. Common issues include limited and often inadequate spaces, the necessity to park far from the hotel and the inconvenience of navigating narrow and tight parking spaces. The additional cost for parking, which was sometimes not advertised upfront, also drew complaints. Security was another frequent concern with mentions of parking areas feeling unsafe or sketchy, particularly at night.
While the hotel does provide parking options, including paid and overflow parking, the overall sentiment suggests that parking is a recurring issue that guests may need to be prepared for when staying at this location. For those seeking a seamless parking experience, the limited, sometimes unsecured and often distant parking options might be a notable drawback.
Nestled in a historic building with great character, The Plaza Hotel Downtown a Trademark Collection by Wyndham offers a charming stay for families. The hotel is generally recognized as being family-friendly with spacious family rooms and large suites that can comfortably accommodate multiple guests. Many families find the hotel's accommodations good for get-togethers and kids particularly love the breakfast options.
The nearby park and playground provide enjoyable outdoor activities and the hotel's proximity to the river makes it easy to take pleasant walks. However, while the hotel is deemed comfortable for families, concerns have been noted regarding safety, noise from other rooms and limited family-friendly amenities and activities. There is also room for improvement in breakfast service during busy times.
Despite these areas for improvement, the hotel is pet-friendly and often recommended by staff for family trip activities, making it a popular choice for those traveling with children and pets. For families seeking a comfortable stay with historical charm, The Plaza Hotel offers a generally pleasing experience with a few caveats to be mindful of.
The Plaza Hotel Downtown, a Trademark Collection by Wyndham, offers a mixed bag of experiences according to guest reviews. While some visitors have described it as exceptional and superb, many have expressed that it falls short of the four-star rating it claims to have. The facilities and services are said to align more with Canadian standards, but there is a general consensus that expectations for a four-star hotel are not met.
Guests have found the hotel to be unique and quirky with a historic charm, making it ideal for travelers seeking something different. The location has been praised as great, adding to its appeal for visitors looking to explore the area.
However, numerous reviews echo concerns about inaccuracies in the star rating with several guests insisting that the hotel should not be classified as a four-star establishment. Some have compared it unfavorably to a hostel, citing uncomfortable beds and noise issues due to a central engine in the building. There are strong recommendations to consider other accommodations.
Overall, while the hotel has its positive attributes, especially in terms of location and charm, it appears to have significant room for improvement to live up to its four-star designation.
The Plaza Hotel Downtown, part of the Trademark Collection by Wyndham, is noted for its suitability for business travelers. The hotel's location is considered appropriate and convenient, positioned not far from Riverside Park and near key business areas. It is housed in a historic building that is well-maintained and offers great service. Additional amenities such as guest laundry facilities cater to extended stays. While construction in the vicinity may pose some navigation challenges, the overall value and Canadian standard service make it a good choice for those on a business trip.
The Plaza Hotel Downtown, a Trademark Collection by Wyndham, is notable for its accommodations for travelers with pets. Recognized as a dog-friendly hotel, it consistently welcomes guests with pets, creating an inviting atmosphere for those traveling with their furry companions. Many guests appreciated the pet-friendly facilities and the hotel's overall cleanliness. Some reviews highlighted the supportive and friendly staff who went out of their way to assist guests traveling with dogs, ensuring a comfortable stay. However, there were mentions of inconsistencies with dog accommodations and slight inconveniences when traveling with service dogs. Despite these minor issues, the hotel's hospitality towards pets remains a strong point, making it a welcoming option for pet owners.
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Location
Breakfast
However, the breakfast experience was not universally acclaimed with several guests mentioning limited variety, minimalistic offerings and a lack of vegetarian options. The breakfast service was sometimes criticized for being poorly organized with early stock depletion and inadequate replenishment. The breakfast area frequently received negative comments for its cleanliness and ambiance, being described as dark, sparse and even likened to a storeroom or conference room with dirty tablecloths.
Despite these drawbacks, many found the breakfast satisfactory and valued the inclusion as part of their stay. Guests particularly enjoyed elements like fresh eggs, good quality meats and exceptional service when staff were available on time. There's a consensus that while the breakfast met basic expectations and sometimes excelled, there is room for improvement in variety, presentation and dining environment to enhance the overall guest experience.
Dinner
The Tumbleweed Lounge is particularly noted for its friendly service and enjoyable atmosphere, especially for an evening meal and drinks. Guests often comment on the excellent food and service provided at the restaurant next door, emphasizing a great dining experience with large portions.
However, some mixed reviews indicate that not all dining experiences are consistently positive. There are mentions of overcooked meat, soggy vegetables and watery mashed potatoes in some meals. Additionally, the quality of food in the dining room was questioned with specific mention of tasteless and watery soup.
The hotel's location next to various dining options, including excellent nearby restaurants and a Mexican eatery, provides additional choices for guests looking to dine out. Despite some negative feedback, the combination of on-site dining options with nearby alternatives makes The Plaza Hotel a convenient spot for travelers seeking varied culinary experiences in the downtown area.
Rooms
However, there are significant concerns about the dated nature and smaller size of many rooms. Several guests reported issues with cleanliness, such as stained linens, hair in the bathroom and musty smells. The bathrooms were frequently described as very small with some maintenance issues like cracked tiles and missing plugs. The hotel rooms painted a picture of lacking consistent updates, needing major renovations and not matching the photos provided online. Noise levels, poor lighting and insufficient amenities further contributed to the dissatisfaction for some guests.
Overall, while the hotel offers a blend of historical charm and some modern comforts, it seems that it would benefit greatly from a comprehensive refurbishment to address the various reported issues and improve the overall guest experience.
Beds
Despite this, some reviews pointed out issues such as small bed sizes, sagging mattresses and lumpy pillows. A few guests mentioned that the mattresses were too soft or too firm, indicating some inconsistency in bed quality. There were also reports of worn-out mattresses and occasionally dirty or stained bedding, impacting the overall experience for some patrons.
However, even with these issues, many found the beds to be clean and maintained, showing that housekeeping standards remain solid. The hotel's beds, in general, managed to provide a good rest for most with many guests stating they slept well. Overall, while the comfort and size of beds vary, the positive aspects predominantly shine through.
Cleanliness
However, while many guests praise the cleanliness of the rooms, others point out inconsistencies. Common areas sometimes fail to meet the cleanliness standards expected, often appearing dusty and worn. Issues such as dirty carpets, stained fabrics and unclean bathrooms cropped up intermittently. These observations suggest that while the housekeeping staff generally does a good job, there are lapses in maintaining consistent cleanliness throughout the entire hotel.
Breakfast areas and public spaces, in particular, were noted for needing more diligent upkeep with some reports of dirty tablecloths and other remnants from previous use. In essence, despite the evident effort to maintain cleanliness, there is room for improvement, especially in the communal areas and certain rooms that have seen better days. The hotel, while charming and comfortable overall, would benefit from a more rigorous and consistent cleaning regimen to align with its otherwise favourable reviews.
Staff
Guests frequently mention that the check-in staff are lovely and the check-in process is straightforward and efficient. The night staff, bar staff and even the maintenance personnel have been commended for their professionalism and warm interactions. Although there are a few mentions of unhelpful or unfriendly staff members, the overall consensus is that the majority of the team strives to provide excellent service.
Whether it’s providing detailed local information, making guests feel welcome or accommodating special requests, the hotel staff generally leaves a positive impression on visitors. The attentiveness and supportiveness of the team appear to be consistent features that contribute to an overall pleasant stay at the hotel.
Wi-Fi
However, some recurring issues are noted. A few guests experienced weak or non-functional WiFi connections in certain areas, prompting some to seek alternatives like nearby cafes. Despite these occasional shortcomings, the overall consensus indicates that the hotel provides a good WiFi experience, particularly in communal spaces and offices.
Parking
However, many reviews highlight significant concerns about the parking situation. Common issues include limited and often inadequate spaces, the necessity to park far from the hotel and the inconvenience of navigating narrow and tight parking spaces. The additional cost for parking, which was sometimes not advertised upfront, also drew complaints. Security was another frequent concern with mentions of parking areas feeling unsafe or sketchy, particularly at night.
While the hotel does provide parking options, including paid and overflow parking, the overall sentiment suggests that parking is a recurring issue that guests may need to be prepared for when staying at this location. For those seeking a seamless parking experience, the limited, sometimes unsecured and often distant parking options might be a notable drawback.
Family
The nearby park and playground provide enjoyable outdoor activities and the hotel's proximity to the river makes it easy to take pleasant walks. However, while the hotel is deemed comfortable for families, concerns have been noted regarding safety, noise from other rooms and limited family-friendly amenities and activities. There is also room for improvement in breakfast service during busy times.
Despite these areas for improvement, the hotel is pet-friendly and often recommended by staff for family trip activities, making it a popular choice for those traveling with children and pets. For families seeking a comfortable stay with historical charm, The Plaza Hotel offers a generally pleasing experience with a few caveats to be mindful of.
4 Star
Guests have found the hotel to be unique and quirky with a historic charm, making it ideal for travelers seeking something different. The location has been praised as great, adding to its appeal for visitors looking to explore the area.
However, numerous reviews echo concerns about inaccuracies in the star rating with several guests insisting that the hotel should not be classified as a four-star establishment. Some have compared it unfavorably to a hostel, citing uncomfortable beds and noise issues due to a central engine in the building. There are strong recommendations to consider other accommodations.
Overall, while the hotel has its positive attributes, especially in terms of location and charm, it appears to have significant room for improvement to live up to its four-star designation.
Business
Dog Friendly
No, The Plaza Hotel Downtown, Trademark Collection by Wyndham doesn't have any pool.
No, a spa isn't available at The Plaza Hotel Downtown, Trademark Collection by Wyndham.
Yes, The Plaza Hotel Downtown, Trademark Collection by Wyndham welcomes dogs.
No, parking facilities aren't available at The Plaza Hotel Downtown, Trademark Collection by Wyndham.
No, The Plaza Hotel Downtown, Trademark Collection by Wyndham doesn't have a gym.
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