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Summary of reviewsHotel Ontario shines as a premier accommodation option in Karlovy Vary, praised predominantly for its spectacular location, spacious and well-maintained rooms and exceptional staff. Strategically situated above the promenade and colonnades, it provides breathtaking views of the old town and spa district, making it ideal for sightseeing and relaxation. The proximity to key attractions, thermal springs, shops and restaurants ensures guests have a convenient and fulfilling stay. Despite its central location, the hotel maintains a peaceful environment, perfect for unwinding.
Guests consistently commend the breakfast offerings, describing them as hearty, varied and rich with a large selection to cater to different preferences, including vegetarian and gluten/dairy-free options. The attentive kitchen staff, especially notable for their friendliness and efficiency, enhance the breakfast experience. While the hotel does not serve dinner, it offers excellent recommendations for local Bohemian cuisine, adding to the overall dining satisfaction.
The rooms at Hotel Ontario are highlighted for their impressive size, cleanliness and stylish decor that blend modern amenities with a touch of retro charm. Equipped with comfortable beds and various amenities like mini-bars and kettles, the rooms provide a luxurious and practical retreat. Guests also enjoy the picturesque views of Karlovy Vary from their rooms.
Cleanliness is a strong suit for Hotel Ontario with spotless conditions maintained throughout the establishment. The housekeeping staff receive high praise for their diligent efforts, ensuring both rooms and common areas remain pristine.
The exceptional friendliness and professionalism of the staff significantly enhance the guest experience. The team, known for its courteous service and helpful nature, contributes to the hotel's welcoming atmosphere. Guests note the staff's proficiency in German, indicating smooth communication for German-speaking visitors.
Additional perks for guests include reliable and strong Wi-Fi, convenient and secure parking options and a welcoming environment for families and pets. The hotel features family-sized apartments and well-decorated rooms that cater to the needs of those traveling with children and pets.
Despite being a three-star hotel, many guests feel Hotel Ontario offers service and comfort rivaling higher-rated establishments, delivering great value for money. Its historical charm, characterized by beautifully restored villa architecture and turn-of-the-century elegance, provides a unique and atmospheric stay.
Overall, Hotel Ontario's combination of ideal location, excellent facilities and superb service makes it a highly recommended choice for travelers looking for a memorable and comfortable stay in Karlovy Vary. Show more
Read review summaries for all categories
Categories
Historic Hotel
Positioned on Zamecký Vrch in Karlovy Vary, this hotel is located in a historic part of the town, likely featuring architecture characteristic of the spa city's development.
Dog Friendly Hotel
This hotel allows pets. Its central location in Karlovy Vary offers easy access to various attractions, which is convenient for dog owners.
Small Hotel
Located on Zamecky Vrch, Hotel Ontario combines a central location with a smaller size, offering a personalized and intimate experience. The cozy ambiance makes it a charming choice for visitors.
3-Star Hotel
The hotel has a 150-year tradition and features a unique and quiet location above the famous Mill Colonnade, right in the center of Karlovy Vary. Guests appreciate the breakfast options.
Hotel with Parking
Room Types
Double RoomDouble room with double bed for 2 persons - Guests booking a room for 1 person are kindly requested to inform the hotel if they want a double bed (in case we do not receive this information, the room can be prepared with twin beds.)
We offer rooms of this type with or without a balcony - extra charge for balcony (balcony reservation required).
We offer rooms of this type in blue and red variants. There is a shower.
Two-Bedroom ApartmentLuxury apartment on the top floor (5th floor) of the hotel. This apartment is without balcony.
The hotel elevator only goes up to the 4th floor, our guests have to go up the stairs to the last floor.
There are 2 bedrooms. On request, an extra sofa bed can be arranged.
The bathroom features a shower and a bathtub.
Comfort ApartmentThe Comfort Apartments have a double bed in the bedroom. A sofa bed in a separate room measuring 140 x 200 cm can be arranged on request.
We offer rooms of this type with or without a balcony - the extra charge for the balcony (reservation of the balcony is required).
It is possible to book Comfort Apartment with bath or shower - preferences must be notified to the hotel in advance.
Rooms of this type are available in blue and red. If you book a room for 3 or 4 people, an extra bed will be provided in a separate room from the main bedroom.
Economy Twin RoomThis twin room is soundproofing. The room is located on the first floor near the reception.
Decorated in blue colors, this twin room features a shower. This room does not have a balcony.
Double or Twin RoomProviding free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The spacious twin/double room provides a flat-screen TV with satellite channels, soundproof walls, a seating area, a wardrobe as well as a quiet street view. The unit offers 1 bed.
SuiteThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite provides soundproof walls, a seating area, a wardrobe, a flat-screen TV with satellite channels, as well as a quiet street view. The unit offers 2 beds.
Guest Reviews
9.1
Excellent
Location
Hotel Ontario stands out for its exceptional location, nestled right in the heart of Karlovy Vary. It's strategically situated above the promenade and colonnades, providing breathtaking views of both the old town and the spa district, making it an ideal spot for sightseeing and relaxation.
Guests appreciate its proximity to main attractions, thermal springs, shops and restaurants, all of which are within walking distance. Despite its centrality, the hotel offers a quiet and peaceful environment, perfect for unwinding after a day of exploring.
Convenient accessibility is further highlighted by the nearby public elevator and free private parking. Additionally, the hotel's elevated position grants stunning vistas over Karlsbad and the surrounding hills. Whether you're in town for a spa retreat, sightseeing or hiking, Hotel Ontario’s location offers optimal convenience and a picturesque setting.
Breakfast
At Hotel Ontario, guests will find a breakfast experience that consistently receives positive feedback. The morning meal is described as simple yet sufficient, offering a large selection to satisfy a variety of tastes. Typical options include cereals, grains, cold cuts, cheeses, bread, rolls, toast, pastries and an assortment of egg dishes such as fried, scrambled, boiled or omelette paired with sausages. Each day presents a slightly different menu, adding a pleasant touch of variety.
The breakfast buffet is plentiful and regularly replenished, ensuring that guests always have access to fresh items. Complemented by a variety of coffee options from a specialized machine, including freshly ground coffee and coffee specialties, the morning meal at Hotel Ontario aims to start the day right for everyone. Vegetarian and gluten/dairy-free options are available upon request, enhancing the buffet's inclusiveness.
Several reviews commend the attentive kitchen staff, particularly a very nice lady who makes sure nothing is lacking. Breakfasts are deemed hearty, varied and rich and are often highlighted as a top feature of the hotel. Moreover, some reviews note the inclusion of special touches, such as Prosecco on Easter Sunday and homemade pound cake and spreads. While a few guests mention that the breakfast could use more variety or better selection, the overall consensus points towards a delicious, fresh and extensive breakfast offering that leaves many guests satisfied and ready for the day.
Dinner
Hotel Ontario garners much praise for its dining options, despite not offering dinner itself. The hotel's recommendation for Bohemian cuisine stands out as excellent, encouraging guests to explore the nearby cafes and restaurants, which serve delicious food at reasonable prices. The superb service and excellent food reported by guests enhance the overall dining experience. Valuable amenities like an honesty bar in the lobby, along with morning coffee and evening wine, add to the charm. Additionally, the availability of gluten and dairy-free options upon request ensures inclusivity for all guests. The large selection of good restaurants within walking distance, combined with great prices and valet parking available, makes dining around the hotel both convenient and enjoyable.
Rooms
Hotel Ontario offers an impressive range of spacious and well-maintained rooms that have received high praise from guests. Many reviewers highlight the size of the rooms, often describing them as huge, spacious and even likening them to suites or apartments. The rooms are not only large but also beautifully furnished with tasteful and stylish decor that combines modern amenities with a touch of retro charm. Guests also appreciate the cleanliness of the rooms, noting that they are spotlessly maintained and very hygienic.
The bathrooms are equally impressive, frequently described as large, modern and well-equipped. Some rooms offer additional features like balconies with beautiful views, mini-bars, safes and kettles for tea and coffee preparation. The views from the rooms are often highlighted with many guests enjoying picturesque sights of Karlovy Vary and its surroundings.
Comfort is another strong point, as the rooms are furnished with large, comfortable beds and various seating options. The hotel also provides practical amenities such as private parking and a well-maintained environment, which adds to the overall positive experience.
In summary, Hotel Ontario stands out for its exceptionally spacious, clean and well-furnished rooms that offer a blend of comfort, style and breathtaking views. The hotel's ability to combine luxurious elements with practical amenities makes it a highly recommended choice for travelers seeking a memorable stay.
Beds
Hotel Ontario has garnered positive feedback regarding its beds, highlighting them as a key feature for comfort-seeking travelers. Numerous guests have praised the beds for being comfortable with many specifying the mattresses are particularly enjoyable. Several reviews mention the beds as being large, providing ample space for a restful night's sleep. The firmness of the mattresses appears to appeal to a number of guests, although a few found the beds to be on the harder side. Despite some minor differences in individual preferences about firmness, the general consensus emphasizes a high level of comfort with many guests noting they hadn't slept this well in a hotel for a long time. The pillows and bedding also received compliments, adding to the overall positive sleeping experience at Hotel Ontario.
Cleanliness
Hotel Ontario boasts an impressive record of cleanliness with guests consistently praising the spotless conditions throughout the establishment. The rooms are frequently described as being exceptionally clean, spacious and modernly furnished, offering a comfortable and bright atmosphere.
The bathrooms stand out for their hygienic and modern design, enhancing the overall guest experience. The housekeeping staff receives many commendations for maintaining cleanliness with daily cleaning routines ensuring that rooms and common areas remain pristine.
Guests appreciate the hotel's tidy and well-maintained premises, often highlighting the clean and peaceful environment. The use of fresh, fluffy towels and very good mattresses contributes to the sense of comfort and hygiene. The combination of cleanliness, comfort and elegant styling makes Hotel Ontario a top choice for travelers seeking a well-kept and peaceful stay.
Staff
The reviews for Hotel Ontario consistently emphasize the exceptional friendliness and helpfulness of the staff. Many guests report encountering very friendly and accommodating team members at every turn. The reception, in particular, receives praise for being not only welcoming but also highly informative, offering useful tips and assistance with local insights.
Guests have noted that the staff's courteous service stands out with many mentioning specific individuals who went above and beyond to make their stay more enjoyable. This includes friendly greetings, professional manners and a willingness to assist with luggage or any special requests. The ability of the staff to speak German proficiently was also highlighted by several reviewers, making communication smoother for German-speaking guests.
The hotel’s leadership, especially mentioned individuals like Andrea and Vaclav, are recognized for their kindness and helpful nature. Moreover, the overall service level is remarked to be beyond expectations with staff members consistently showing promptness in assistance, good attitudes and a readiness to make guests feel comfortable and well-supported during their stay.
In summary, the team at Hotel Ontario is celebrated for their attentive, friendly and highly professional service, contributing significantly to the positive guest experiences at the hotel.
Wi-Fi
Hotel Ontario offers complimentary Wi-Fi that guests have found to be strong and reliable. Many reviews highlight the excellent and perfect functioning of the Wi-Fi, ensuring connectivity throughout the stay. While there was a mention of a day when the internet was disrupted, it appears to be an isolated incident and not necessarily a reflection of the hotel's usual service. Overall, the Wi-Fi experience at Hotel Ontario is largely positive with relatively fast speeds and dependable connections.
Parking
Many guests of Hotel Ontario commend the convenience and security of the parking facilities. The hotel offers an array of free parking options, including monitored and secure spaces, directly at or near the property. The availability of parking spots right outside the hotel or next to it ensures a hassle-free experience for those driving. Guests appreciate that parking is included in the room price, making it a cost-effective option. With the hotel providing multiple parking locations, including some under video surveillance, visitors feel assured about the safety of their vehicles. Overall, the abundance of parking spaces and their strategic placement adjacent to or at the hotel significantly add to the ease and satisfaction of the stay.
Family
Hotel Ontario proves to be an excellent choice for families seeking a comfortable and enjoyable stay. The hotel's rooms and apartments are spacious and designed to accommodate families, creating a perfect environment for those traveling with children. With its cozy family atmosphere, it is easy to feel right at home and guests appreciate the family-oriented services provided. The cooked breakfast in such a setting adds a touch of warmth to the mornings and the possibility to make tea is a convenient amenity.
The helpful staff enhance the family-friendly experience, ensuring that needs such as additional room keys are promptly met. Pets are also welcomed, adding to the overall family accommodation style. The well-decorated rooms and family-sized apartments receive positive remarks for their suitability and convenience.
Hotel Ontario's prime location adds to its appeal, making it a solid choice for families looking to explore the area. While the hotel is mainly oriented towards couples without children, it nonetheless offers great options for family stays, making it a viable option for family travels and longer stays.
3 Star
Hotel Ontario is a noteworthy establishment that arguably exceeds the expectations typically associated with its three-star rating. Several reviewers have mentioned that the hotel feels more like a four-star venue in terms of service and comfort. It is widely appreciated for offering excellent value for money, making it an ideal choice for both short stays and family vacations.
The breakfast provided at Hotel Ontario is particularly praised, considered great for a hotel in its category. While it is affirmed that this hotel competes well within its three-star classification and even stands out as one of the best in this category, some guests noted that certain facilities, such as the washbasins, show signs of wear and tear.
Overall, Hotel Ontario delivers a good experience in line with its advertised amenities, standing out in its category for its breakfast offerings and perceived higher quality.
Historic
Hotel Ontario in Karlovy Vary exudes a stately and historical charm, appreciated by guests for its beautifully restored villa and architectural style rooms. This ancient hotel captures the turn-of-the-century elegance with its old-style furnishings reminiscent of old manor houses. The historical building is not only clean and well-maintained but also offers stylish and spacious rooms that reflect its nostalgic charm.
Conveniently located in the very heart of Karlovy Vary, the hotel provides easy access to many significant sites; it is just a short walk to the Coldoniade and in close proximity to museums and other historic locations. Guests often recommend Karlovy Vary for its lovely historic icons such as this hotel and highlight the nearby Russian church as a place worth visiting. Overall, Hotel Ontario offers an immersive experience for those seeking a stay with atmosphere and a touch of history.
Dog Friendly
Hotel Ontario offers a welcoming environment for guests traveling with their dogs. The hotel is noted for being dog-friendly with several reviews emphasizing its pet-friendly nature. Guests can bring their dogs for an additional fee of €15 per night for a small dog. However, it's important to note that dogs are not permitted in all areas of the hotel, including the breakfast area, which might slightly diminish the convenience for some pet owners. Overall, the hotel staff is described as accommodating and friendly towards furry companions, contributing to a positive experience for those traveling with pets.
No, Hotel Ontario doesn't have any pool.
No, a spa isn't available at Hotel Ontario.
Yes, Hotel Ontario welcomes dogs.
Yes, parking facilities are available at Hotel Ontario.