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Summary of reviewsMETROPOL Hotel Katowice earns praise for its strategic location and value for money. Guests appreciate its proximity to attractions like Silesian Park and easy access to transport, allowing for both exploration and tranquility. The hotel's location on the city edge provides the added benefit of free outdoor parking, which is especially convenient for guests traveling by car.
The breakfast offerings receive high marks for quality and variety, with guests enjoying a diverse selection that includes plant-based options. The friendly breakfast staff enhance the morning experience, although guests note room for improvement regarding the availability of fruits.
Reviews of the rooms are generally positive regarding comfort and amenities. Guests appreciate the large, comfortable beds and the presence of essentials like refrigerators and kettles. However, some inconsistencies exist, with calls for updates to decor and minor maintenance improvements.
Cleanliness is a strength of the hotel, with most guests reporting a tidy and comfortable environment. Some minor issues have been noted, such as stained curtains and occasional dust. However, overall, the hotel's cleanliness and cozy atmosphere contribute to a favorable impression.
The staff at METROPOL Hotel Katowice shine with their friendliness and professionalism. Guests often commend the helpful and attentive service, which positively impacts their stay. Despite some minor setbacks like occasional slow reception, the staff's ability to communicate effectively adds to the warm and welcoming atmosphere.
While Wi-Fi access has been mixed, with some connectivity issues in rooms, the public areas generally offer better service. Guests looking to maintain their fitness routine will find the 24-hour gym and spa facilities convenient and well-regarded.
Parking is another area where the hotel excels, offering ample and free parking options that many guests find valuable, especially due to the large parking area behind the building.
Beds at the hotel are notably comfortable and spacious, providing guests with a restful experience. Despite some remarks about split mattresses and pillow quality, the overall bedding comfort is appreciated.
Although some guests feel the hotel falls short of its four-star rating, aligning more closely with three-star standards, the hotel remains a popular choice for its location, comfortable accommodations, and excellent staff service. Overall, METROPOL Hotel Katowice provides a satisfying stay for those seeking accessibility, comfort, and value in Katowice. Show more
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Categories
Dog Friendly Hotel
This hotel welcomes pets. It is a good option for travelers looking for pet-friendly accommodations.
Business Hotel
This hotel offers a restaurant, a bar/lounge, and a 24-hour business center. It provides free WiFi in public areas and a conference center.
Hotel with Parking
This hotel offers free parking, modern rooms, and an electric vehicle charging station. It caters to guests with electric vehicles and provides essential amenities.
Hotel with Gym
This hotel is among the best hotels with a gym and fitness center in Katowice.
4-Star Hotel
The hotel has a relaxing atmosphere. Guests appreciate the cleanliness and the helpful staff.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Accessible Hotel
Room Types
Single Room with BathProviding free toiletries and bathrobes, this single room includes a private bathroom with a bath and a hairdryer. The air-conditioned single room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views.
Double or Twin Room with BathroomOffering free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath and a hairdryer. The air-conditioned twin/double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views. The unit has 2 beds.
King RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views. The unit offers 1 bed.
Business Double Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a dining area as well as city views. The unit has 2 beds.
ApartmentThis apartment consists of 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. The air-conditioned apartment provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a dining area as well as city views. The unit offers 3 beds.
Guest Reviews
7.7
Good
Location
METROPOL Hotel Katowice stands out for its strategic location, offering easy access to various attractions and amenities. Situated close to Silesian Park, guests can enjoy nearby attractions such as the zoo, planetarium, and roller coaster, all within a short 10-minute walk. The hotel is not only conveniently located near the city center but also offers quick transport options to popular destinations like Spodek. Set in a relatively quiet area, it allows guests to experience tranquility while having a bus stop just outside, providing excellent connectivity to Upper Silesia's key sites.
The hotel's placement on the edge of the city affords it the advantage of offering free outdoor parking, a feature appreciated by many guests. A large parking area ensures ample space for those traveling by car, while the hotel's proximity to a motorway exit further adds to its appeal. Moreover, the availability of a 24-hour gym enhances the convenience factor for fitness enthusiasts.
Guests often highlight the hotel's good value, noting that the quality of service aligns well with its competitive pricing, making it a smart choice for budget-conscious travelers seeking a blend of accessibility and comfort.
Breakfast
The breakfast offerings at METROPOL Hotel Katowice have garnered a variety of feedback from guests. Many reviews highlight the superb quality and extensive variety of breakfast options available. Guests frequently commend the delicious and varied dishes, noting a plentiful selection that includes high-quality products and options like plant-based milk and yogurts. The hot dishes, including the notable scrambled eggs, are often appreciated, although some guests mentioned that warm items could be overly greasy. The breakfast spread is praised for its generous selection and delicious taste, offering an abundance of choices that make for a satisfying start to the day.
Service during breakfast is frequently highlighted, with guests appreciating the friendly and attentive staff. Moreover, breakfast service tends to cater to different occupancy levels, with larger selections on days with higher guest numbers. A few reviews mentioned room for improvement, particularly in the availability of more fruits, but overall, the reviews reflect a general satisfaction with the variety and quality offered. Despite some guests noting the lack of breakfast included in the price as a downside, the positive aspects, such as free parking and access to saunas, add value to the breakfast experience at this hotel.
Rooms
The METROPOL Hotel Katowice offers a variety of rooms that cater well to guests looking for comfort and convenience, albeit with some inconsistencies. Many visitors have praised the large, comfortable beds and clean rooms, which often come well-equipped with essentials like refrigerators, kettles, tea, coffee, and even darkening curtains. Spaciousness and coziness are notable, especially for rooms accommodating three people, while refurbished properties offer a pleasant touch of modernity.
The location is advantageous, situated near the main road and close to a park and public transport options. An extensive parking area adds to the convenience factor. Breakfast, which comes included in the room price, generally meets guests' expectations, with a satisfactory variety and quality.
However, some aspects of the rooms require attention. Issues such as outdated decor, stained drapes, and maintenance challenges like peeling silicone in bathrooms and slightly damaged bathtubs detract from the overall experience. Certain rooms are described as cold, cramped, or in need of renovation, and some have problematic door closures. Missing hygiene items and limited TV channels have also been noted by guests.
Despite these areas of concern, the hotel continues to deliver a satisfactory stay overall, underpinned by cleanliness and comfort. Helpful staff contribute positively to the guest experience, making it a suitable choice for those looking for basic yet agreeable accommodation in Katowice.
Beds
The METROPOL Hotel Katowice is frequently praised for its comfortable beds, with guests often highlighting the large, spacious options available. Visitors appreciate the comfort and size of the beds, which contribute to a restful experience. Despite occasional remarks about issues like split mattresses and inconsistent pillow quality, the overall sentiment leans positively towards the bedding comfort. The hotel, described as nice, clean, and warm, is ideal for a weekend stay in Katowice, complemented by a generous buffet breakfast and attentive service. While some aspects like dusty bedside tables and older beds receive criticism, the hotel's bedding generally stands out as a strong feature for those seeking relaxation during their visit.
Cleanliness
METROPOL Hotel Katowice receives diverse feedback regarding its cleanliness. Guests often remark positively on the cleanliness throughout the property, with many praising the rooms for being clean, tidy, and comfortable. The hotel's overall impression is favorable, with visitors noting it as quiet and cozy. Attention to detail in maintaining cleanliness is appreciated by several guests, enhancing the experience of their stay.
However, a few reviewers have expressed concerns over certain areas needing improvement. Some feel the cleanliness in the rooms could be more thorough, pointing out specific issues like stained curtains and dust in corners. While many find the rooms clean, there are isolated incidents where guests have encountered unclean bathrooms and carpets that could use refreshing. Despite these observations, the majority of guests are satisfied and recommend the hotel for its cleanliness and comfort.
Overall, METROPOL Hotel Katowice largely delivers on its promise of a clean environment, with continuous efforts focused on maintaining a high standard across the property. Visitors generally leave with a positive impression, appreciating the clean and modern accommodations that contribute to a pleasant stay.
Staff
METROPOL Hotel Katowice has garnered abundant praise for its remarkable staff and service. Guests consistently highlight the friendliness and helpfulness of the team, noting an exceptional reception service and a welcoming atmosphere. The staff's attentiveness and professionalism extend across various departments, including the restaurant and cleaning services. Many reviews emphasize the exceptional service, with guests experiencing thoughtful gestures such as the option to use the sauna at unconventional hours and breakfast offered outside standard times. Despite minor setbacks like occasional slow reception service and staff shortages, the hotel staff is commended for their politeness, ultra-helpfulness, and ability to communicate effectively even with language barriers. Overall, the METROPOL Hotel staff leaves a lasting positive impression on guests, enhancing their stay with warm hospitality and exceptional service.
Wi-Fi
The internet experience at METROPOL Hotel Katowice has been generally mixed. While some guests mentioned having access to fast and fully functional Wi-Fi throughout the hotel, others found themselves struggling with connectivity issues, particularly in the rooms. The reliability of the internet appears to vary, with some visitors able to enjoy good Wi-Fi service while others experienced slow speeds or no connection at all, often resorting to using mobile data. Notably, effective Wi-Fi coverage is more consistent in common areas like the lobby.
Gym
The METROPOL Hotel Katowice offers a well-regarded fitness and spa experience that guests frequently praise. The gym, which is open 24 hours a day, provides guests with the flexibility to exercise at their convenience. The fitness area is described as intimate, allowing for a more personalized workout environment. Amenities such as a well-equipped gym and sauna are appreciated by visitors, with the long opening hours of the sauna being particularly noted. Guests enjoy these facilities, which are conveniently located on the ground floor and included in the accommodation price, enhancing the overall stay.
Parking
METROPOL Hotel Katowice offers a variety of parking options that guests often find satisfying. The hotel provides free parking spaces, notably a large parking area at the back and spaces next to the hotel. This ample availability of complimentary parking is a significant perk for those staying at the hotel, with plenty of room to accommodate vehicles. Additionally, free outdoor parking is accessible, with numerous spots behind the building, making it convenient for guests who prefer having their cars nearby.
For those looking for secure parking, underground parking is available at a cost of 80 PLN, although it is not guarded and is freely accessible, which might be a consideration for guests seeking added security. Onsite parking is generally easy to access, including options right in front of the entrance.
However, while the hotel excels in offering ample parking, availability can sometimes become an issue in the evening, suggesting that guests might want to plan accordingly during peak hours. Overall, the hotel provides good value for parking, with spacious and accessible options that many guests appreciate.
4 Star
Visitors to the METROPOL Hotel Katowice have expressed mixed feelings about its four-star rating, with many suggesting it doesn't quite live up to that standard. Guests frequently mention that the hotel's classification seems more aligned with a three-star establishment, not meeting the expectations typically associated with a four-star venue. Despite the anticipation of flawless service and amenities that come with a four-star rating, experiences such as small room sizes and bathroom spaces, reception issues, and the occasional confusion during check-in have been noted. On the brighter side, the hotel does offer staff availability during night hours, which adds a layer of convenience for guests. Overall, the experience suggests the need for some improvements to fully match the four-star expectations.
No, METROPOL Hotel Katowice doesn't have any pool.
No, a spa isn't available at METROPOL Hotel Katowice.
Yes, METROPOL Hotel Katowice welcomes dogs.
Yes, parking facilities are available at METROPOL Hotel Katowice.