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Summary of reviewsBEST WESTERN Santakos Hotel in the heart of Kaunas, Lithuania, receives frequent commendation for its convenient and central location. Positioned perfectly between the old town and modern Liberty Avenue, the hotel offers easy access to numerous city attractions, cultural landmarks and pedestrianized zones like Laisvės Aleja and the Žalgiris Arena. The area's quiet ambiance, along with the proximity to restaurants, shops and cafes, makes it ideal for both sightseeing and leisurely walks. Complimentary parking adds further appeal, particularly for those traveling by car.
The breakfast at the hotel generally receives positive feedback for its variety and quality, featuring both hot and cold options, including local delicacies. The breakfast area is described as spacious and pleasant, contributing to a positive atmosphere. Despite occasional concerns regarding repetition and freshness, most guests consider the breakfast a hearty start to their day.
Dining at the on-site restaurant is similarly received with a mix of positive and less enthusiastic reviews. Many guests enjoy the lovely atmosphere and good quality food, yet occasional service delays and a limited menu are noted as drawbacks. Nonetheless, enjoyable dining experiences are more frequently reported.
The rooms at BEST WESTERN Santakos Hotel stand out for their spaciousness, comfort and cleanliness. Guests appreciate the large, well-equipped rooms, some offering stunning views of the old town. While certain rooms might benefit from updates, the overall standard remains high with amenities like air conditioning, tea and coffee facilities and comfortable beds contributing to a satisfactory stay. Cleanliness is consistently praised, although isolated instances of minor lapses are mentioned.
The hotel's staff are highly commended for their friendliness, helpfulness and professionalism. The front desk and reception staff, in particular, receive positive remarks for their accommodating and efficient service. Despite occasional reports of indifferent behavior, the prevailing sentiment is towards a welcoming and hospitable environment.
Wi-Fi service at the hotel varies by room location with some guests enjoying strong, reliable connections while others experience weak signals and connectivity issues. Staff efforts to address these issues are noted, yet the inconsistency remains a consideration for potential visitors.
Parking facilities at the hotel are highly appreciated with convenient, secure and free options available. The well-organized and spacious parking area in the courtyard is a significant plus for guests with vehicles.
For families and pet owners, the hotel offers suitable accommodations with spacious family rooms, two-bedroom apartments and special amenities for children and pets. Despite some suggestions that the breakfast room may not cater ideally to larger family groups, the overall family-friendly atmosphere and convenient location are lauded.
The vibrant nightlife in the surrounding area provides easy access to bars and social activities, although it can result in noise disruptions on weekends. Guests seeking an active nightlife find the location ideal, but those sensitive to noise might find it challenging during peak times.
Bed comfort receives mixed feedback; many guests find them very comfortable, although some report issues like hardness or saggy mattresses. The generally good quality of bedding and room amenities complement the sleeping experience for most visitors.
In summary, BEST WESTERN Santakos Hotel offers a superb base for exploring Kaunas with its central location, comfortable and clean accommodations, friendly staff and convenient amenities all contributing to a positive guest experience. While there are occasional areas for improvement, the overall sentiment is highly favorable, making it a commendable choice for travelers. Show more
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Categories
Hotel for Honeymoon
The hotel features a relaxing spa area with an indoor pool. Its location near the Old Town provides opportunities for romantic walks and exploring historical sites.
Family Friendly Hotel
This hotel is recognized as a family-friendly option in Kaunas. While specific family-oriented amenities are not detailed, it is a recommended choice for families.
Dog Friendly Hotel
BEST WESTERN Santakos Hotel is a pet-friendly hotel that offers numerous amenities to make pets feel at home. It welcomes pets and provides a relaxing spa area.
Romantic Hotel
Located near the Old Town, this hotel offers a blend of comfort and convenience. The hotel offers an indoor pool and an on-site restaurant where couples can enjoy a romantic dinner. The location provides easy access to explore the historical sites of Kaunas.
Hotel near Nightlife Spots
Situated on J. Gruodzio g., this hotel is a short distance from both the Old Town and Laisves al., providing access to diverse nightlife experiences.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi and is located close to the Old Town. Guests can enjoy reliable internet connectivity throughout their stay, making it ideal for both leisure and business travelers.
Business Hotel
This hotel provides 4 cozy conference rooms with all the necessary equipment. Catering services are available for conference and seminar participants, including coffee breaks, lunch, and dinner.
Hotel with Parking
This hotel offers free parking and is located near the Old Town, providing convenient access to historical sites.
4-Star Hotel
This hotel offers an à la carte restaurant with European menu and a lounge bar. It provides convenient amenities and services. It has comfortable rooms and is located near Kaunas Castle.
Room Types
Single RoomThis air-conditioned single room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
King RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Double or Twin RoomFeaturing free toiletries, this twin/double room includes a private bathroom with a bath or a shower and a hairdryer. The twin/double room features a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels.
Two-Bedroom Suite with One King Bed and Two Single Beds - SmokingThe fireplace is the standout feature of this suite. Boasting 1 bedroom, this spacious suite has 1 bathroom with a bath or a shower, a seating area and terrace where you can relax. This suite has air conditioning, a tea and coffee maker, a flat-screen TV with cable channels and a balcony. The unit offers 3 beds.
King SuiteProviding free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The suite provides a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels.
Guest Reviews
8.3
Very Good
Location
Nestled in the heart of Kaunas, BEST WESTERN Santakos Hotel boasts an enviable location frequently lauded by its guests. Positioned perfectly between the old town and the modern Liberty Avenue, this hotel offers easy access to the city’s prime attractions and cultural landmarks. Visitors commend its proximity to the pedestrianized areas, Laisvės Aleja and the Žalgiris Arena, making it ideal for both sightseeing and leisurely walks. The locality is not only central but also quiet, ensuring a peaceful stay despite being so close to the vibrant city life.
Guests appreciate the convenience of having numerous restaurants, shops and cafes within walking distance, enhancing their overall experience. The strategic positioning of the hotel allows for effortless exploration of both the historical and contemporary parts of Kaunas. Moreover, complimentary parking adds to the appeal, making it a practical choice for travelers with cars.
Whether for a weekend getaway or a longer stay, BEST WESTERN Santakos Hotel provides a superb base for discovering the charm and spirit of Kaunas.
Breakfast
The breakfast experience at the BEST WESTERN Santakos Hotel has received generally positive feedback, although some reviews highlight areas for improvement. Many guests appreciated the plentiful and varied breakfast options, often describing it as delicious and offering a wide selection of both hot and cold items, including local Lithuanian delicacies. The quality of the coffee was frequently mentioned positively with some guests enjoying the opportunity to prepare warm drinks in their room.
However, a few reviews noted that the breakfast could be better, citing issues like lack of fresh fruits, overcooked eggs and repetitive menu items. Some guests found the breakfast mediocre for a 4-star hotel, pointing out that the variety and freshness of items were not always up to par.
Despite a few negative comments about specific issues like hair on the cheese or lukewarm dishes, most visitors seemed satisfied, considering the breakfast to be a good start to their day. The breakfast area was described as spacious and pleasant, contributing to an overall positive atmosphere for guests. While the breakfast may not have impressed every guest, it generally met the expectations of a large number of visitors with its broad selection and satisfying quality.
Dinner
BEST WESTERN Santakos Hotel features a convenient on-site restaurant where many guests have enjoyed their evening dinners. The atmosphere is described as lovely with some finding it particularly pleasant to sit at a table outside. Numerous reviews highlight the good quality and taste of the food with several specifically mentioning that the dinners were delicious and excellent.
However, not all experiences have been positive. There are reports of the restaurant menu offering limited choices and instances where the quality of both breakfast and dinner did not meet expectations. Additionally, some guests have experienced service delays and even found the restaurant to be unexpectedly closed at times, which caused significant inconvenience.
Overall, while many guests have had enjoyable dining experiences at the restaurant, there have been instances that suggest variability in food quality and service consistency.
Rooms
'BEST WESTERN Santakos Hotel' offers a delightful range of accommodations that are consistently praised for their spaciousness and comfort. Many guests highlight the large, well-equipped rooms that ensure comfort and convenience, making for a pleasant stay. The cleanliness of the rooms is another standout feature with regular daily cleaning maintaining exceptional standards.
The rooms are also described as cozy, tidy and boasting functional decor. Some rooms even offer stunning views of the old town with floor-to-ceiling windows. Despite some guests noting that certain rooms could use a renovation, the overall quality of the rooms remains high, providing a satisfactory experience for most visitors.
Family accommodations like double rooms and suites are particularly spacious and quiet with some featuring separate living areas and stylish, vintage interiors that add a touch of elegance. Even the standard rooms are noted to be large and well-equipped, often exceeding guest expectations with added amenities such as air conditioning, tea and coffee facilities and comfortable beds.
However, it is noted that some furnishings and facilities in a few rooms might feel a bit outdated and occasional issues with room temperature and non-functional appliances have been reported. Still, the positives overwhelmingly outweigh these minor drawbacks, as the hotel's consistent commitment to spacious, clean and comfortable amenities shines through in the feedback.
In summary, the spacious, cozy and well-maintained rooms at BEST WESTERN Santakos Hotel make it a reliable choice for travelers seeking comfort and convenience with the bonus of exceptional cleanliness and thoughtful room design. Perfectly combining the charm of a period property with the necessities of modern comfort, it stands out as a commendable lodging option for visitors to Kaunas.
Beds
Guests staying at the BEST WESTERN Santakos Hotel have a variety of opinions regarding the beds with a prominent emphasis on comfort noted across multiple reviews. Many guests have reported the beds to be highly comfortable, frequently using words such as "amazing," "very comfortable," "comfy," and "super comfortable." The size of the beds also stood out positively with descriptions highlighting larger, wide and spacious beds that ensure a good night's sleep.
The rooms are well-equipped with modern amenities such as fridges, kettles and tea and coffee making facilities, complementing the experience of comfortable sleep. Some guests appreciated the tidy condition and good quality of the beddings, noting that the beds were in good working condition and clean.
However, not all feedback was universally positive. A notable number of guests found the beds to be uncomfortable with a few highlighting issues such as hardness, saggy mattresses, noisy or creaky frames and even some cases of worn-out or broken mattresses. The combination of two single beds pushed together to form a double bed also drew mixed responses with some finding it uncomfortable.
While improvements in mattress quality and addressing maintenance issues could enhance the sleeping experience, it's clear that many visitors find the beds at the BEST WESTERN Santakos Hotel to be comfortable and conducive to a restful stay.
Cleanliness
BEST WESTERN Santakos Hotel receives generally positive feedback for its cleanliness. Most guest reviews highlight the rooms as very clean, well-maintained and spotless. Guests appreciate the clean and spacious accommodations, emphasizing that the cleanliness adds to their comfortable stay. The hotel's interior is also described as clean and tidy and the facilities are overall well-kept.
However, some reviews note areas needing improvement. While many rooms are described as clean and neat, others mention issues such as outdated furniture, stained carpets and occasional dust. Specific concerns include cobwebs, dirty windows, dusty areas and even some instances of leftover items from previous guests. Despite these occasional lapses, the overall cleanliness standard is satisfactory and often praised.
For guests prioritizing hygiene, the frequent positive remarks on cleanliness, combined with the spacious and cozy rooms, make BEST WESTERN Santakos a comfortable option, although a few improvements could further elevate the guest experience.
Staff
The staff at BEST WESTERN Santakos Hotel consistently receive high praise for their friendliness, helpfulness and professionalism. Guests frequently describe the team as accommodating, polite and efficient with special commendations going to both the front desk and reception staff. Many visitors highlight the staff's ability to provide thoughtful service, from giving good restaurant tips to clearing tables promptly at breakfast. Positive interactions with individual staff members, such as pleasant and professional receptionists, are common, contributing greatly to the overall guest experience. While a few guests noted occasional instances of unfriendliness or indifference, the overall impression is overwhelmingly favorable with numerous mentions of exceptional service and a welcoming atmosphere. The staff's responsiveness and caring nature leave a lasting impression, making the hotel a preferred choice for repeat visits.
Wi-Fi
The Wi-Fi experience at BEST WESTERN Santakos Hotel ranges from highly efficient to somewhat disappointing, depending largely on the room location. Positive reviews highlight the fast, reliable and high-speed internet available in certain rooms with some guests noting excellent and strong Wi-Fi signals that are particularly convenient for business use. Free Wi-Fi is a consistent perk, often functioning without problems and offering sufficient quality for general use.
However, not all guests shared this sentiment. Several reviews detail weak signals, poor connections and instances where the internet did not work at all, especially on higher floors or specific areas of the hotel. Some guests found the Wi-Fi coverage to be inadequate or non-existent in their rooms, leading to a less than satisfactory experience. While the staff endeavored to assist with connectivity issues, the inconsistency in Wi-Fi performance is a point to consider for potential visitors.
Parking
BEST WESTERN Santakos Hotel offers a variety of parking options that guests appreciate for their convenience and security. Many reviewers highlight the availability of free parking, which is a significant advantage, particularly in a city center location. The parking spaces are often described as private, safe and secluded with a large lot located in the hotel's courtyard that accommodates numerous vehicles, ensuring that parking is almost always available.
Furthermore, the parking arrangements are noted to be well-organized with secure and guarded options available, which adds to the peace of mind for guests leaving their cars at the hotel. The ease of access and the spacious nature of the parking area also receive positive remarks with some reviewers mentioning that the car can be parked directly behind the hotel or in the inner courtyard.
However, there are a few mixed reviews pointing out that during peak times, the parking lot can become quite full and the spaces may feel a bit tight. Despite this, the overall sentiment is that the parking facilities at BEST WESTERN Santakos Hotel are a significant plus, offering practical and free solutions for guests with cars.
Family
BEST WESTERN Santakos Hotel is a solid choice for families and travelers with pets. The hotel is noted for being family friendly and suitable for families. It offers large, clean and comfortable accommodations, such as spacious family rooms, two-bedroom apartments and even a Royal Suite with a jacuzzi. Children and pets are welcomed; guests frequently appreciate the acceptance of pets, the availability of baby cots and the provision of extra beds free of charge.
The attic room is spacious and ideal for family vacations, while rooms often come with balconies for added comfort. The hotel's central location makes it convenient for exploring the surrounding area. Free parking on site adds to the convenience for families traveling by car. Many families have had positive experiences and expressed a desire to return, praising the hotel's ability to accommodate their needs well.
However, some reviews mention that the breakfast room may be more suited to smaller groups rather than large families and there are occasional comments about certain aspects not being very family friendly. Despite this, many agree that the hotel is a great option for family trips with adequate space and comfort to ensure an enjoyable stay.
Nightlife
The BEST WESTERN Santakos Hotel is ideally situated for those looking to explore the best of Kaunas. Guests rave about its very central location, right in the heart of the city, making it incredibly convenient to wander around the Old Town and visit all the city attractions. With proximity to the pedestrian street and market square, as well as many nearby restaurants, it’s a great spot for food enthusiasts and those wanting to delve into local culture.
However, the vibrant nightlife can be a double-edged sword. The area is close to numerous hotspots and nightlife activities, which means the streets fill with the sound of music, honking partygoers and lively chatter, especially on Friday and Saturday nights. Some guests found the noise from nearby bars and the hotel’s own nightclub disruptive, impacting their sleep. It's worth noting that the calmness of this central and convenient location can be significantly diminished during weekends due to the numerous parties and social events in and around the establishment. So, while it is a perfect place for those seeking an active nightlife, guests sensitive to noise might want to consider these aspects before booking a weekend stay.
4 Star
The BEST WESTERN Santakos Hotel has mixed reviews concerning its four-star rating, facilities and services. While some guests find the hotel to meet four-star standards in terms of overall accommodations, many others argue that it falls short in various areas. The breakfast offerings, often described as typical of a four-star hotel, have received criticism for being mediocre and disappointing, lacking the variety expected at this level.
The building itself is noted to need significant renovations with rooms appearing tired and in need of updates. Essential amenities and services also seem to miss the mark, including weak WiFi, which is a letdown for a property of this supposed caliber. The hotel's management and overall execution have been described as lacking, leading many to rate it closer to a strong three-star experience rather than a true four-star one.
Despite these shortcomings, some guests do appreciate the hotel for its location and cleanliness. However, the consensus suggests that while it might offer a pleasant stay, it does not precisely embody the expectations of a four-star establishment.
Business
BEST WESTERN Santakos Hotel offers excellent amenities and services for business travelers, making it a popular choice for those visiting Kaunas for work. The hotel's strategic location, combined with reasonable pricing, makes it ideal for business trips and city breaks. Business travelers will find it easy to arrive and depart, thanks to its accessible location and convenient parking facilities. The visibility and quality of the business center, along with reliable internet access, cater to the needs of professionals attending seminars or working remotely. The hotel has built a loyal customer base with several guests returning multiple times for their business stays, highlighting its favorable value and dedicated facilities for business purposes. Whether traveling for work or combining business with a city break, BEST WESTERN Santakos Hotel stands out as a practical and dependable choice in Kaunas.
Luxury
The BEST WESTERN Santakos Hotel features modern amenities and offers luxury rooms at standard prices. Guests noted the rooms were very clean and comfortable with some describing the accommodations as luxurious. Many appreciated the luxurious setup, panoramic views and well-appointed bathrooms. The hotel has boutique-style luxurious rooms that add a unique charm to the stay. However, some reviews mentioned the hotel did not meet the 4-star expectation and certain rooms appeared outdated, more akin to an economy setup rather than the advertised luxury. Overall, while not uniformly luxurious, the hotel offers several high-end features that enhance the guest experience.
Romantic
Nestled in an idyllic location, the BEST WESTERN Santakos Hotel exudes a romantic ambiance perfect for couples seeking a quiet getaway. With its vintage decor, this beautiful and romantic hotel skillfully balances old-school charm with modern comforts. The romantic rooms offer an intimate setting, further enhanced by lovely views and an enchanting atmosphere. Guests particularly appreciate the fairytale-like breakfast, adding to the overall romantic experience. For those desiring a blend of elegance and tranquility, this hotel provides an exceptional option.
Dog Friendly
The BEST WESTERN Santakos Hotel stands out as a welcoming haven for pet owners, offering a notably pet-friendly environment. Guests frequently mention the hotel's accommodating attitude, accepting both large dogs and multiple pets without hassle. The warm reception extended to pets creates a comfortable experience for animal companions, as demonstrated by several guests who were welcomed with as many as five dogs.
Pets are generally allowed in the hotel for an additional fee, typically around €10 per night, though some guests found the supplement to be disproportionately high. Despite this, the hotel has been lauded for arranging larger rooms to better accommodate guests with pets and the overall sentiment reflects a positive, pet-inclusive atmosphere. Minor inconveniences were noted, such as occasional issues with dog barking and morning disruptions, but these did not overshadow the hotel's commitment to being a pet-friendly establishment.
Overall, staying at the BEST WESTERN Santakos Hotel with a dog or other pets promises a convenient and welcoming experience with pet-friendly policies that make it a favored choice among animal lovers.
No, BEST WESTERN Santakos Hotel doesn't have any pool.
No, a spa isn't available at BEST WESTERN Santakos Hotel.
Yes, BEST WESTERN Santakos Hotel welcomes dogs.
Yes, parking facilities are available at BEST WESTERN Santakos Hotel.
No, BEST WESTERN Santakos Hotel doesn't have a gym.