Mercure Sunshine Coast Kawana Waters
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Summary of reviewsMercure Sunshine Coast Kawana Waters receives high praise for its overall performance, focusing on key areas like location, comfort, cleanliness and staff service. The hotel's strategic position near Sunshine Coast University Hospitals, stadiums and shopping centers, while nestled in the serene and picturesque Kawana Waters, offers guests a peaceful environment perfect for both leisure and business stays. Proximity to top attractions like Australia Zoo and handy amenities such as nearby shops, restaurants and cafes enhance its appeal, despite not being close to the beach. The convenience of easy parking further adds to its attractiveness.
Guests are particularly impressed with the breakfast offerings, commending the variety and quality of both cold and hot dishes, including made-to-order options. The scenic views in the dining area set a pleasant tone for the day, although some guests feel the breakfast prices could be more competitive. Dinner at the hotel's restaurant similarly garners high praise for its delicious and high-quality meals, exceptional service and diverse menu, despite being perceived as expensive by some patrons.
The rooms are consistently described as spacious, clean and comfortable with modern touches such as large beds, block-out curtains and amenities like mini bars and pod coffee machines. The recent refurbishments have further enhanced their appeal. While there are occasional minor complaints about room size and cleanliness, the general sentiment tilts strongly positive. Beds receive especially glowing reviews for their comfort, contributing significantly to guest satisfaction.
Cleanliness is reaffirmed across various reviews with many guests noting the hotel's bright, airy atmosphere and well-maintained facilities. Despite sporadic issues with cleanliness, the overall standard remains high.
The staff's friendliness and professionalism stand out as one of the hotel's strongest points. Guests frequently highlight the welcoming and helpful nature of the staff across all areas, from reception to dining services, significantly enhancing the overall experience. Specific employees often receive special mentions for their outstanding service.
WiFi service gets mixed feedback; while it is praised for speed and ease of connection, issues with stability and connectivity are noted by several guests. Parking convenience is another commonly appreciated feature, though the availability of spaces can sometimes be a problem, particularly during busy times.
For families, the hotel offers a practical stay, especially for those with hospital-related needs, providing a stress-relieving environment supported by caring staff and comfortable accommodations. However, the lack of specific amenities for children is noted as an area for improvement.
For business travelers, the hotel provides an excellent setting with its strategic location close to business venues and SCU Hospital, comfortable rooms with work-friendly features and well-equipped conference facilities. High-quality service further supports a conducive environment for professional activities.
With solid four-star facilities and a good balance of value and comfort, Mercure Sunshine Coast Kawana Waters positions itself as a preferred choice for a wide range of guests, delivering a reliable and enjoyable experience across multiple fronts.
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Guests are particularly impressed with the breakfast offerings, commending the variety and quality of both cold and hot dishes, including made-to-order options. The scenic views in the dining area set a pleasant tone for the day, although some guests feel the breakfast prices could be more competitive. Dinner at the hotel's restaurant similarly garners high praise for its delicious and high-quality meals, exceptional service and diverse menu, despite being perceived as expensive by some patrons.
The rooms are consistently described as spacious, clean and comfortable with modern touches such as large beds, block-out curtains and amenities like mini bars and pod coffee machines. The recent refurbishments have further enhanced their appeal. While there are occasional minor complaints about room size and cleanliness, the general sentiment tilts strongly positive. Beds receive especially glowing reviews for their comfort, contributing significantly to guest satisfaction.
Cleanliness is reaffirmed across various reviews with many guests noting the hotel's bright, airy atmosphere and well-maintained facilities. Despite sporadic issues with cleanliness, the overall standard remains high.
The staff's friendliness and professionalism stand out as one of the hotel's strongest points. Guests frequently highlight the welcoming and helpful nature of the staff across all areas, from reception to dining services, significantly enhancing the overall experience. Specific employees often receive special mentions for their outstanding service.
WiFi service gets mixed feedback; while it is praised for speed and ease of connection, issues with stability and connectivity are noted by several guests. Parking convenience is another commonly appreciated feature, though the availability of spaces can sometimes be a problem, particularly during busy times.
For families, the hotel offers a practical stay, especially for those with hospital-related needs, providing a stress-relieving environment supported by caring staff and comfortable accommodations. However, the lack of specific amenities for children is noted as an area for improvement.
For business travelers, the hotel provides an excellent setting with its strategic location close to business venues and SCU Hospital, comfortable rooms with work-friendly features and well-equipped conference facilities. High-quality service further supports a conducive environment for professional activities.
With solid four-star facilities and a good balance of value and comfort, Mercure Sunshine Coast Kawana Waters positions itself as a preferred choice for a wide range of guests, delivering a reliable and enjoyable experience across multiple fronts.
Hotel with Parking
This 4.5-star hotel offers complimentary parking for guests. It is centrally located near key attractions and offers various amenities, including a restaurant, bar, and lakeside function rooms.
4-Star Hotel
This 4.5-star hotel is located in the heart of the Sunshine Coast's Medical, Sports and Entertainment Precincts, next to Sunshine Coast University Hospital and a short drive from Sunshine Coast Stadium. It offers lakeside accommodations, complimentary parking, fast WiFi, an onsite restaurant and bar, and function rooms.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Accessible Hotel
Guest Reviews
Mercure Sunshine Coast Kawana Waters stands out for its highly regarded location. Guests frequently highlight its convenient proximity to various key destinations, including the Sunshine Coast University Private and Public Hospitals, the stadium and shopping areas like Stockland. The hotel’s location is noted as ideal for those needing to visit the hospital, attend events or explore nearby attractions such as Australia Zoo and the night quarter.
Situated in the picturesque Kawana Waters, the hotel offers a peaceful and quiet environment, perfect for both leisure and business stays. The beautiful canal views and the serene riverbank add to the hotel’s charm. Additionally, guests appreciate the handy walking distance to shops, restaurants and cafes, providing convenience without the hustle and bustle of a more central urban setting.
Despite not being close to the beach, guests still find the location advantageous for their needs with easy parking and good vehicle access enhancing the overall convenience. The general cleanliness, modern facilities and friendly staff further contribute to the positive experience, making Mercure Sunshine Coast Kawana Waters a preferred choice for many travelers.
At Mercure Sunshine Coast Kawana Waters, breakfast receives generally positive feedback from guests, highlighting a good range of both cold and hot dishes. Diners appreciate the made-to-order eggs and delicious selections, often describing the breakfast as great, fabulous and superb. The buffet, for the most part, is considered fresh and abundant, earning compliments for its variety and delightful fare, including options like Eggs Benedict.
The breakfast experience is further enhanced by a bright and open dining area with scenic views of the lake, making it an enjoyable start to the day. However, some guests felt the breakfast prices were high and that the value could be improved, especially if breakfast were included in the room rate. There's also feedback about occasional inconsistencies, such as a lack of bacon or issues with freshness and temperature of buffet items.
Despite mixed feelings regarding cost and certain aspects of the buffet, guests generally laud the on-site restaurant for its convenience and quality. Service is often mentioned as polite and accommodating, adding to an overall pleasant experience. Whether opting for room service or dining in, many find the breakfast at Mercure Sunshine Coast Kawana Waters satisfying and delightful.
The dining experience at Mercure Sunshine Coast Kawana Waters consistently receives high praise for its food quality and service. Guests frequently remarked on the excellent, delightful and awesome meals, highlighting a variety of dishes that were consistently described as delicious and exceptional. The wine selection, sides and desserts were also noted as strong points, adding to the overall dining satisfaction.
Staff in the restaurant stood out for their exceptional service, often described as amazing, kind and cheerful, contributing positively to guests' dining experiences. Room service was highlighted for its efficiency and quality with some guests specifically mentioning how the staff helped make food room service ready.
However, there were recurring comments about the restaurant being expensive with multiple mentions of the high cost relative to what was offered. Despite the steep prices, the general sentiment about the food quality remained predominantly positive. A few guests mentioned specific issues like overcooked steak or hard food, but these were the exceptions rather than the norm.
In summary, dining at Mercure Sunshine Coast Kawana Waters is highlighted by great food and exceptional service, albeit with a price tag that some might find steep.
The rooms at Mercure Sunshine Coast Kawana Waters receive generally favorable feedback from guests. Many reviews highlight that the rooms are spacious, comfortable and modern, often mentioning features such as large beds, chaise longues and thick block-out curtains that ensure a good night's sleep. Cleanliness is consistently praised with several guests describing the rooms as exceptionally clean, well-appointed and tidy.
The rooms are noted for being recently refurbished, which enhances their modern feel and they often come with added conveniences like mini bars, pod coffee machines and large TVs with streaming services. Guests also appreciate the secure and enjoyable ambiance provided.
However, there are occasional mentions of cleanliness not meeting expectations, including issues with the linen and bathroom smells. Some guests found the rooms smaller than anticipated with a few remarks about the rooms being dark or lacking sufficient space for the price. Despite these occasional drawbacks, the overall sentiment is that the rooms are a comfortable and clean option for travelers.
Nestled in the scenic Sunshine Coast, Mercure Sunshine Coast Kawana Waters prides itself on providing guests with a notably comfortable sleeping experience. Many guests commend the spacious and well-appointed beds, often described as exceptionally comfortable, super comfy and even sensational. The accommodation features a variety of large beds, including king-size options and split king configurations, which cater to a range of preferences for space and comfort.
Visitors repeatedly rave about the beds being extremely comfortable with some highlighting the luxurious feel of the bedding and pillows. Whether it's a standard room or a large apartment, the comfort of the beds stands out as a key aspect of guest satisfaction. Descriptive terms like "lovely," "beautiful," and "amazing" indicate a high level of comfort consistency across different room types.
A few reviews mention varying experiences, such as a bed being too hard or too low, yet these are clearly the exceptions. On the whole, the beds at Mercure Sunshine Coast Kawana Waters receive enthusiastic praise, contributing positively to the overall guest experience. Whether one is staying for a short visit or an extended stay, the hotel's commitment to providing high-quality beds ensures that guests can look forward to a restful night's sleep.
The Mercure Sunshine Coast Kawana Waters generally receives positive feedback for cleanliness. Reviews consistently highlight that the hotel is very clean with rooms described as tidy and comfortable. Guests appreciate the bright, airy and spacious rooms, noting that everything is neat and well-organized. The premises are frequently mentioned as being spotlessly maintained and the rain showers in the bathrooms are a specific favorite. Despite some isolated complaints regarding occasional issues such as dirty windows, stained sheets and unclean bathrooms, the majority of guests report that the rooms and facilities are maintained to a high standard. The staff are also praised for their welcoming demeanor, contributing to the clean and comfortable environment of the hotel.
The reviews for the 'Mercure Sunshine Coast Kawana Waters' highlight a consistently strong performance in service. The hotel's staff receives frequent praise for being friendly, welcoming and helpful. Guests often describe the staff as professional, courteous and accommodating, creating a pleasant atmosphere throughout the premises. Both the reception and cleaning crews are noted for their approachable and supportive demeanor, enhancing the overall guest experience.
Exceptional acknowledgments go to specific individuals like Shaani at reception and Raj at the front desk, who have left a notable impression. Overall, whether it's at check-in, during dining or throughout their stay, visitors consistently highlight the staff's dedication to delivering excellent service, contributing significantly to their satisfaction.
Guests of the Mercure Sunshine Coast Kawana Waters have had mixed experiences with the hotel's wifi service. On the positive side, the wifi is noted to be fast and easy to connect with complimentary access available in the rooms. This has allowed guests to enjoy the added conveniences of using USB devices and accessing apps like Netflix and Amazon Prime on large, modern TVs.
However, several reviews mention significant issues with the wifi stability and speed. Complaints include inconsistent connectivity, weak signals and even instances where the internet did not work at all. Some guests pointed out that the wifi connection frequently dropped and television reception was intermittent, leading to a less reliable experience overall.
While the potential for accessing entertainment apps and fast internet is there, the effectiveness of these features seems to vary significantly, impacting the overall satisfaction with the hotel's electronic amenities.
Mercure Sunshine Coast Kawana Waters offers a range of parking options with many guests appreciating the convenience and availability of on-site parking. Free parking is a notable feature that many visitors value with plenty of spaces available for different vehicle types, including larger ones like trucks and trailers. The parking is generally easy to access and is considered good by many. However, some challenges have been noted, such as the parking spaces being a bit tight and the car park filling up quickly, especially late in the afternoon or evening. At times, guests have found it difficult to secure a spot, highlighting issues with limited parking availability. There are occasions when additional parking is necessary, as on-site spaces can run out, making parking sometimes difficult. Overall, while parking is mostly convenient and accessible, improvements could be made to address the occasional lack of sufficient spaces.
The Mercure Sunshine Coast Kawana Waters, in the hearts of many, stands as an accommodating haven for families, particularly those needing proximity to the local hospital. Families facing hospital visits noted the hotel as making a stressful situation easier with their caring staff and comfortable rooms. Guests frequently appreciated the room sizes, considering them great for family stays and described the overall service as family-friendly.
However, there's a mixed consensus regarding the hotel's suitability for children. While some reviews highlight the child-friendly environment and family-friendly service, other guests found the lack of specific facilities for families, like playgrounds and complimentary room offerings, less ideal. Room service options also seemed less tailored to younger guests.
Though there are some noted areas for improvement, the general sentiment indicates that for families, especially those in need of hospital support, the hotel provides a comforting and practical choice.
Mercure Sunshine Coast Kawana Waters offers a solid four-star experience with spacious and clean rooms that consistently meet high standards. Guests appreciate the friendly staff and well-organized facilities, which contribute to a comfortable stay. The hotel is good value for money, despite a few guests feeling the price was not fully justified by the amenities provided. With a typical chain feel, the hotel maintains a good quality overall, making it worth the stay and even recommended by many. Although there are minor complaints about limited amenities and basic services, the hotel's facilities and consistently good quality rooms generally satisfy guests. The positive aspects, such as the sizeable rooms and above-average standards, make it a reliable choice for travelers.
Mercure Sunshine Coast Kawana Waters stands out as an excellent choice for business travelers due to its strategic location and tailored services. Situated conveniently close to key business venues, it ensures minimal travel time for appointments and meetings, particularly for those with engagements at the Sunshine Coast University (SCU) Hospital. The hotel's professional work setting and well-equipped conference rooms create an ideal atmosphere for business meetings and conferences. Guests appreciate the spaciousness and functionality of the rooms, which are designed with features like great block-out blinds and ample workspace.
The staff at Mercure Sunshine Coast Kawana Waters are noted for their helpfulness and friendly demeanor, providing a supportive environment for business travelers. Additionally, the hotel's conference food service and professional atmosphere enhance the overall experience, making it suitable for both short-term business trips and longer stays. The location also benefits those needing to be near the private hospital, further underlining its position as a convenient and practical choice for business-related visits in the area.
The Mercure Sunshine Coast Kawana Waters boasts impressive accessibility features for guests with disabilities. The hotel offers accessible parking that is particularly well-positioned for those with mobility issues, making arrivals and departures more convenient. Elevators provide access to all floors, ensuring guests can move freely throughout the property. The spacious rooms cater to wheelchair users and are fitted out with no steps, enhancing the ease of mobility within the lodging spaces. Though there was a mention of a lack of an emergency call button, the accommodations include other essential accessible facilities and services for disabled guests. The key-card system further simplifies access to various hotel areas, reflecting an overall commitment to accessibility.
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Location
Situated in the picturesque Kawana Waters, the hotel offers a peaceful and quiet environment, perfect for both leisure and business stays. The beautiful canal views and the serene riverbank add to the hotel’s charm. Additionally, guests appreciate the handy walking distance to shops, restaurants and cafes, providing convenience without the hustle and bustle of a more central urban setting.
Despite not being close to the beach, guests still find the location advantageous for their needs with easy parking and good vehicle access enhancing the overall convenience. The general cleanliness, modern facilities and friendly staff further contribute to the positive experience, making Mercure Sunshine Coast Kawana Waters a preferred choice for many travelers.
Breakfast
The breakfast experience is further enhanced by a bright and open dining area with scenic views of the lake, making it an enjoyable start to the day. However, some guests felt the breakfast prices were high and that the value could be improved, especially if breakfast were included in the room rate. There's also feedback about occasional inconsistencies, such as a lack of bacon or issues with freshness and temperature of buffet items.
Despite mixed feelings regarding cost and certain aspects of the buffet, guests generally laud the on-site restaurant for its convenience and quality. Service is often mentioned as polite and accommodating, adding to an overall pleasant experience. Whether opting for room service or dining in, many find the breakfast at Mercure Sunshine Coast Kawana Waters satisfying and delightful.
Dinner
Staff in the restaurant stood out for their exceptional service, often described as amazing, kind and cheerful, contributing positively to guests' dining experiences. Room service was highlighted for its efficiency and quality with some guests specifically mentioning how the staff helped make food room service ready.
However, there were recurring comments about the restaurant being expensive with multiple mentions of the high cost relative to what was offered. Despite the steep prices, the general sentiment about the food quality remained predominantly positive. A few guests mentioned specific issues like overcooked steak or hard food, but these were the exceptions rather than the norm.
In summary, dining at Mercure Sunshine Coast Kawana Waters is highlighted by great food and exceptional service, albeit with a price tag that some might find steep.
Rooms
The rooms are noted for being recently refurbished, which enhances their modern feel and they often come with added conveniences like mini bars, pod coffee machines and large TVs with streaming services. Guests also appreciate the secure and enjoyable ambiance provided.
However, there are occasional mentions of cleanliness not meeting expectations, including issues with the linen and bathroom smells. Some guests found the rooms smaller than anticipated with a few remarks about the rooms being dark or lacking sufficient space for the price. Despite these occasional drawbacks, the overall sentiment is that the rooms are a comfortable and clean option for travelers.
Beds
Visitors repeatedly rave about the beds being extremely comfortable with some highlighting the luxurious feel of the bedding and pillows. Whether it's a standard room or a large apartment, the comfort of the beds stands out as a key aspect of guest satisfaction. Descriptive terms like "lovely," "beautiful," and "amazing" indicate a high level of comfort consistency across different room types.
A few reviews mention varying experiences, such as a bed being too hard or too low, yet these are clearly the exceptions. On the whole, the beds at Mercure Sunshine Coast Kawana Waters receive enthusiastic praise, contributing positively to the overall guest experience. Whether one is staying for a short visit or an extended stay, the hotel's commitment to providing high-quality beds ensures that guests can look forward to a restful night's sleep.
Cleanliness
Staff
Exceptional acknowledgments go to specific individuals like Shaani at reception and Raj at the front desk, who have left a notable impression. Overall, whether it's at check-in, during dining or throughout their stay, visitors consistently highlight the staff's dedication to delivering excellent service, contributing significantly to their satisfaction.
Wi-Fi
However, several reviews mention significant issues with the wifi stability and speed. Complaints include inconsistent connectivity, weak signals and even instances where the internet did not work at all. Some guests pointed out that the wifi connection frequently dropped and television reception was intermittent, leading to a less reliable experience overall.
While the potential for accessing entertainment apps and fast internet is there, the effectiveness of these features seems to vary significantly, impacting the overall satisfaction with the hotel's electronic amenities.
Parking
Family
However, there's a mixed consensus regarding the hotel's suitability for children. While some reviews highlight the child-friendly environment and family-friendly service, other guests found the lack of specific facilities for families, like playgrounds and complimentary room offerings, less ideal. Room service options also seemed less tailored to younger guests.
Though there are some noted areas for improvement, the general sentiment indicates that for families, especially those in need of hospital support, the hotel provides a comforting and practical choice.
4 Star
Business
The staff at Mercure Sunshine Coast Kawana Waters are noted for their helpfulness and friendly demeanor, providing a supportive environment for business travelers. Additionally, the hotel's conference food service and professional atmosphere enhance the overall experience, making it suitable for both short-term business trips and longer stays. The location also benefits those needing to be near the private hospital, further underlining its position as a convenient and practical choice for business-related visits in the area.
Accessible
No, Mercure Sunshine Coast Kawana Waters doesn't have any pool.
No, a spa isn't available at Mercure Sunshine Coast Kawana Waters.
No, Mercure Sunshine Coast Kawana Waters doesn't allow dogs.
Yes, parking facilities are available at Mercure Sunshine Coast Kawana Waters.
No, Mercure Sunshine Coast Kawana Waters doesn't have a gym.
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