Kew Gardens Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Kew Gardens Hotel enjoys a strong reputation largely due to its prime location, making it ideal for visitors to the renowned Kew Gardens and nearby attractions. Nestled in a charming, picturesque neighborhood, the hotel is conveniently close to public transport, local shops, cafes and restaurants, ensuring a pleasant and practical stay.
Guests frequently laud the breakfast offered at the hotel, highlighting its delicious, freshly prepared offerings with a variety of options, including vegan and vegetarian choices. The Full English breakfast, in particular, is a favorite. Despite minor mentions of slow service, the overall breakfast experience is very positive, complemented by a cozy pub setting.
Dinner at the Kew Gardens Hotel also receives high praise for its quality and flavor with patrons particularly enjoying meals like the Sunday Roast. The dining venues, including a garden bar area and cozy pub, contribute to a delightful atmosphere. While the menu options could be expanded and occasional service delays were noted, these are outweighed by the commendations for the food and dining experience.
The hotel’s rooms are generally clean, comfortable and spacious, equipped with convenient amenities like tea and coffee facilities and, in some, fridges. Some rooms do show signs of wear and could benefit from refurbishments, including improvements in temperature control and noise insulation. Nonetheless, the comfort and cleanliness of the rooms remain a highlight for many guests.
Cleanliness is a well-regarded aspect of the Kew Gardens Hotel with rooms frequently described as tidy and well-maintained. Despite occasional criticisms regarding minor issues like mold in bathrooms or stains, the housekeeping staff are commended for their consistent efforts.
The hotel staff receive outstanding reviews for their friendliness, helpfulness and attentiveness, significantly enhancing the guest experience. Guests feel warmly welcomed and well-cared-for, although isolated incidents of less attentive service do occur.
The Wi-Fi service at the hotel has mixed reviews. Some guests find it strong and fast, while others experience slow speeds and intermittent connectivity issues, indicating room for improvement in this area.
The family-friendly environment and amenities, including kid-friendly food options and free parking, make the Kew Gardens Hotel appealing to families. Although some logistical challenges exist, such as the lack of an elevator, the overall family experience is positive.
Beds at the hotel are generally described as comfortable, contributing to a good night's sleep. However, there are occasional mentions of firmer, less comfortable mattresses, suggesting variability in guest experiences.
Despite some areas needing updates and improvements, Kew Gardens Hotel offers great value for money, particularly due to its excellent location and dedicated staff. Guests often express a willingness to return, appreciating the overall convenience and charm the hotel provides.
Guests frequently laud the breakfast offered at the hotel, highlighting its delicious, freshly prepared offerings with a variety of options, including vegan and vegetarian choices. The Full English breakfast, in particular, is a favorite. Despite minor mentions of slow service, the overall breakfast experience is very positive, complemented by a cozy pub setting.
Dinner at the Kew Gardens Hotel also receives high praise for its quality and flavor with patrons particularly enjoying meals like the Sunday Roast. The dining venues, including a garden bar area and cozy pub, contribute to a delightful atmosphere. While the menu options could be expanded and occasional service delays were noted, these are outweighed by the commendations for the food and dining experience.
The hotel’s rooms are generally clean, comfortable and spacious, equipped with convenient amenities like tea and coffee facilities and, in some, fridges. Some rooms do show signs of wear and could benefit from refurbishments, including improvements in temperature control and noise insulation. Nonetheless, the comfort and cleanliness of the rooms remain a highlight for many guests.
Cleanliness is a well-regarded aspect of the Kew Gardens Hotel with rooms frequently described as tidy and well-maintained. Despite occasional criticisms regarding minor issues like mold in bathrooms or stains, the housekeeping staff are commended for their consistent efforts.
The hotel staff receive outstanding reviews for their friendliness, helpfulness and attentiveness, significantly enhancing the guest experience. Guests feel warmly welcomed and well-cared-for, although isolated incidents of less attentive service do occur.
The Wi-Fi service at the hotel has mixed reviews. Some guests find it strong and fast, while others experience slow speeds and intermittent connectivity issues, indicating room for improvement in this area.
The family-friendly environment and amenities, including kid-friendly food options and free parking, make the Kew Gardens Hotel appealing to families. Although some logistical challenges exist, such as the lack of an elevator, the overall family experience is positive.
Beds at the hotel are generally described as comfortable, contributing to a good night's sleep. However, there are occasional mentions of firmer, less comfortable mattresses, suggesting variability in guest experiences.
Despite some areas needing updates and improvements, Kew Gardens Hotel offers great value for money, particularly due to its excellent location and dedicated staff. Guests often express a willingness to return, appreciating the overall convenience and charm the hotel provides.
Family Friendly Hotel
3-Star Hotel
Guest Reviews
The Kew Gardens Hotel is highly praised for its prime location, making it a top choice for visitors eager to explore the renowned Kew Gardens. Nestled in a charming neighborhood, the hotel is just a short walk – usually under ten minutes – from both the tube station and the entrance to Kew Gardens. This strategic positioning also provides convenient access to public transport links, making trips to central London and nearby attractions straightforward.
Guests appreciate the peaceful, residential setting, which is complemented by proximity to various local amenities, including shops, cafes, restaurants and supermarkets. For those visiting the National Archives or enjoying events like the Kew Music Festival, the hotel's location is equally advantageous.
The surrounding area is often described as beautiful, featuring picturesque, typical English suburb streets. The hotel's close ties with transport facilities and points of interest ensure a practical yet pleasant stay for both leisurely visits and business trips. Overall, the Kew Gardens Hotel stands out for its unbeatable convenience, great value and the quiet, charming atmosphere of its locale.
The breakfast at Kew Gardens Hotel receives overwhelmingly positive feedback from guests. The terms excellent, delicious and freshly prepared frequently appear in reviews, indicating consistently high-quality meals. Many guests commend the Full English breakfast for its exceptional value and hearty portions. Several reviews also highlight the variety and extensive options available, catering to different dietary needs, including vegan and vegetarian choices.
The breakfast service is noted for its quality and presentation with freshly cooked items made to order and a good selection of menu options. The cozy pub setting where breakfast is served adds to the overall pleasant experience. Despite a few mentions of slow service and the occasional chaotic morning, guests predominantly enjoy the breakfast offerings and praise the accommodating and helpful staff.
Overall, Kew Gardens Hotel provides a highly satisfying breakfast experience with diverse options, good value and quality ingredients, making it a standout feature of the stay.
The dinner experience at Kew Gardens Hotel has garnered high praise from guests for its exceptional quality. Many have described the food as excellent, delicious and perfectly cooked. The garden bar area and cozy pub setting have been highlighted as great places for enjoying a meal, adding to the overall dining atmosphere. Guests have particularly enjoyed meals like the Sunday Roast with Yorkshire Pudding and found the Full English breakfast to be outstanding as well.
Despite some reviews mentioning that dinner did not quite reach gastropub heights, the overall impression remains positive with the food being described as amazing and reasonably priced. The hotel's informative website about evening meal options and the good selection of drinks in the bar have also been appreciated.
There were a few critiques, such as comments on limited menu options and occasional issues with food being burnt or cold. Some guests pointed out service organization problems and delays. Nevertheless, these issues seemed isolated compared to the overwhelming response praising the quality of the meals.
Diners have enjoyed both the restaurant and the bar settings, noting the nice vibe and excellent food selections. Whether opting for classic pub fare or healthier, modern choices, the chef has been lauded as exceptional. The convenience of having a pub/restaurant on-site has been a significant benefit, allowing guests to enjoy great food and drinks without leaving the hotel premises. Overall, Kew Gardens Hotel provides a highly satisfying dining experience, making it a commendable choice for meals when visiting the area.
The Kew Gardens Hotel offers a range of rooms that guests generally find clean, comfortable and spacious. Many reviewers appreciate the large, well-presented rooms, often highlighting their cleanliness and the convenience of en-suite bathrooms. Several guests mention the comfortable beds and pleasant room decor, though some rooms are noted to be a bit dated and in need of refurbishment.
Despite the predominance of positive comments regarding room comfort and cleanliness, some guests point out issues with room temperature, noise and the adequacy of air conditioning. Additionally, reviewers occasionally mention the small size of certain rooms and bathrooms, noting that a few configurations can feel cramped. The aesthetics of some rooms, described by a few as tired or shabby, could benefit from updates and fresh paint.
Other practical amenities, such as tea and coffee facilities and the inclusion of fridges in some rooms, were appreciated. However, the absence of air conditioning in some parts of the hotel and occasional noise from corridors detracted from the overall experience for a few guests.
Overall, while the Kew Gardens Hotel's rooms are generally comfortable and charming, improving certain aspects of maintenance, temperature control and noise insulation could enhance the guest experience.
Kew Gardens Hotel offers an intriguing mix of sleeping experiences centered around its beds. Predominantly, guests seem to appreciate the comfort and coziness of the beds with many describing them as comfortable, very comfortable and super comfy. Large and spacious beds frequently stand out, making the night's sleep especially pleasing. The bedding and pillows have also earned commendation for their softness and cleanliness, contributing to a restful sleep environment. Guests find the rooms to be both clean and practical, enhancing the overall comfort level further.
However, experiences with the beds are not uniformly positive. There are mentions of beds being super hard, quite hard or a bit lumpy. Some guests noted that certain beds felt small or had firm mattresses that were not to their liking. Noise from the beds and slight discomfort were also noted by a few. Despite these mixed reviews, the prevailing sentiment leans towards a positive experience with many highlighting the comfortable, clean and spacious qualities of the beds at Kew Gardens Hotel.
Kew Gardens Hotel receives high marks for cleanliness from its guests. Many reviews highlight the rooms as clean, modern and frequently maintained. Guests consistently remark on the cleanliness of both rooms and bathrooms, describing them as tidy, spotless and even immaculate at times. The overall environment of the hotel is noted to be clean, adding to the pleasant experience.
However, there are a few areas that require attention. Some reviews mention issues like mold in the bathrooms, dust buildup and occasional stains on carpets and headboards. Additionally, the entrance to the hotel has been described as shabby with poor maintenance and some rooms could benefit from a repaint.
Despite these minor drawbacks, the housekeeping staff does a commendable job, maintaining the cleanliness of the rooms regularly, ensuring comfortable and well-maintained living spaces for visitors. The feedback suggests that while the hotel excels in cleanliness, a bit more attention to detail and maintenance could enhance the overall guest experience.
Nestled in a quaint corner, Kew Gardens Hotel stands out not only for its charming ambiance but also for its exceptional team. Guests consistently rave about the friendly and welcoming staff, who go above and beyond to ensure a comfortable stay. Words such as helpful, efficient and accommodating frequently highlight the high level of service provided. The receptionists and bar staff receive special mention for their attentiveness and professionalism.
Many visitors felt warmly welcomed from the moment they arrived, often noting the staff's cheerful and polite demeanor. The receptionist's energy and attentiveness, as well as the efficient service from kitchen and breakfast staff, significantly enhance the guest experience.
Despite the overwhelmingly positive feedback, a few guests noted moments of less-than-stellar service, such as occasional inattentiveness or slow responses. However, these instances were rare and generally overshadowed by the numerous commendations.
Overall, Kew Gardens Hotel's staff left a lasting impression with their friendliness, helpfulness and ability to make guests feel right at home. Whether dealing with special requests or simply greeting guests with a smile, the team's dedication to high-quality service is evident, making any stay at this hotel a memorable experience.
Kew Gardens Hotel receives mixed reviews regarding its Wi-Fi service. Many guests appreciated the good Wi-Fi, noting its strong and fast connectivity in their rooms and throughout their stay. Free Wi-Fi access is available, which some guests found easily accessible and reliable for their needs.
However, not all experiences with the Wi-Fi were positive. A significant number of guests reported issues such as slow speeds, intermittent signals and poor overall connectivity. Several found it inconvenient that Wi-Fi was sometimes not available in their rooms or required registration through Sky, which added to the hassle. Descriptions like "truly worthless," "shaky at best," and "barely working" appeared repeatedly, indicating a pattern of inconsistent internet service. Some guests even experienced difficulties with the Wi-Fi being patchy and unreliable or found that it only worked in certain areas of the hotel.
While there are commendations for the strong and fast Wi-Fi, improvements are necessary to address the recurring issues and ensure a more reliable and user-friendly internet experience for all guests.
Kew Gardens Hotel offers a welcoming and family-friendly atmosphere, making it an excellent choice for family groups and those traveling with kids. The boutique hotel exudes a warm and inviting environment with several amenities that cater specifically to families. Guests appreciate the convenience of free parking nearby and the hotel's close proximity to the railway station, Kew Gardens and local friends or relatives.
Families staying at the hotel benefit from kid-friendly food options and dedicated family rooms, although some guests noted the occasional issue with air conditioning and room temperatures, particularly on upper floors. Nevertheless, fans are provided to ensure comfort.
Despite a few logistical challenges like stairs without a lift, the hotel's friendly staff and ample space for children contribute to its appeal as a family-friendly destination. The Kew Gardens Hotel strikes a balance between convenience, comfort and an accommodating environment for families with children.
Kew Gardens Hotel offers a convenient location, especially for those visiting the Archives or exploring the iconic Kew Gardens. The friendly and welcoming staff contribute positively to the overall experience. The hotel presents itself as a budget-friendly option, making it a good value for money despite its worn-down appearance.
While the hotel does meet basic three-star standards, the rooms and facilities feel somewhat tired and in need of renovation. Decor throughout the hotel lacks the finish expected at this price range and the furnishings appear shabby. Cleanliness, particularly of the sheets, is commendable, but the overall cleanliness and maintenance do not align with the three-star rating.
Air conditioning in the rooms could be improved and the bathrooms are overdue for an update. The general aesthetic needs refreshing with paintwork, walls and decor all requiring attention. Despite these shortcomings, many guests express willingness to return, drawn by the excellent location and the adequacy of the services provided.
Location Show Map
Location
Guests appreciate the peaceful, residential setting, which is complemented by proximity to various local amenities, including shops, cafes, restaurants and supermarkets. For those visiting the National Archives or enjoying events like the Kew Music Festival, the hotel's location is equally advantageous.
The surrounding area is often described as beautiful, featuring picturesque, typical English suburb streets. The hotel's close ties with transport facilities and points of interest ensure a practical yet pleasant stay for both leisurely visits and business trips. Overall, the Kew Gardens Hotel stands out for its unbeatable convenience, great value and the quiet, charming atmosphere of its locale.
Breakfast
The breakfast service is noted for its quality and presentation with freshly cooked items made to order and a good selection of menu options. The cozy pub setting where breakfast is served adds to the overall pleasant experience. Despite a few mentions of slow service and the occasional chaotic morning, guests predominantly enjoy the breakfast offerings and praise the accommodating and helpful staff.
Overall, Kew Gardens Hotel provides a highly satisfying breakfast experience with diverse options, good value and quality ingredients, making it a standout feature of the stay.
Dinner
Despite some reviews mentioning that dinner did not quite reach gastropub heights, the overall impression remains positive with the food being described as amazing and reasonably priced. The hotel's informative website about evening meal options and the good selection of drinks in the bar have also been appreciated.
There were a few critiques, such as comments on limited menu options and occasional issues with food being burnt or cold. Some guests pointed out service organization problems and delays. Nevertheless, these issues seemed isolated compared to the overwhelming response praising the quality of the meals.
Diners have enjoyed both the restaurant and the bar settings, noting the nice vibe and excellent food selections. Whether opting for classic pub fare or healthier, modern choices, the chef has been lauded as exceptional. The convenience of having a pub/restaurant on-site has been a significant benefit, allowing guests to enjoy great food and drinks without leaving the hotel premises. Overall, Kew Gardens Hotel provides a highly satisfying dining experience, making it a commendable choice for meals when visiting the area.
Rooms
Despite the predominance of positive comments regarding room comfort and cleanliness, some guests point out issues with room temperature, noise and the adequacy of air conditioning. Additionally, reviewers occasionally mention the small size of certain rooms and bathrooms, noting that a few configurations can feel cramped. The aesthetics of some rooms, described by a few as tired or shabby, could benefit from updates and fresh paint.
Other practical amenities, such as tea and coffee facilities and the inclusion of fridges in some rooms, were appreciated. However, the absence of air conditioning in some parts of the hotel and occasional noise from corridors detracted from the overall experience for a few guests.
Overall, while the Kew Gardens Hotel's rooms are generally comfortable and charming, improving certain aspects of maintenance, temperature control and noise insulation could enhance the guest experience.
Beds
However, experiences with the beds are not uniformly positive. There are mentions of beds being super hard, quite hard or a bit lumpy. Some guests noted that certain beds felt small or had firm mattresses that were not to their liking. Noise from the beds and slight discomfort were also noted by a few. Despite these mixed reviews, the prevailing sentiment leans towards a positive experience with many highlighting the comfortable, clean and spacious qualities of the beds at Kew Gardens Hotel.
Cleanliness
However, there are a few areas that require attention. Some reviews mention issues like mold in the bathrooms, dust buildup and occasional stains on carpets and headboards. Additionally, the entrance to the hotel has been described as shabby with poor maintenance and some rooms could benefit from a repaint.
Despite these minor drawbacks, the housekeeping staff does a commendable job, maintaining the cleanliness of the rooms regularly, ensuring comfortable and well-maintained living spaces for visitors. The feedback suggests that while the hotel excels in cleanliness, a bit more attention to detail and maintenance could enhance the overall guest experience.
Staff
Many visitors felt warmly welcomed from the moment they arrived, often noting the staff's cheerful and polite demeanor. The receptionist's energy and attentiveness, as well as the efficient service from kitchen and breakfast staff, significantly enhance the guest experience.
Despite the overwhelmingly positive feedback, a few guests noted moments of less-than-stellar service, such as occasional inattentiveness or slow responses. However, these instances were rare and generally overshadowed by the numerous commendations.
Overall, Kew Gardens Hotel's staff left a lasting impression with their friendliness, helpfulness and ability to make guests feel right at home. Whether dealing with special requests or simply greeting guests with a smile, the team's dedication to high-quality service is evident, making any stay at this hotel a memorable experience.
Wi-Fi
However, not all experiences with the Wi-Fi were positive. A significant number of guests reported issues such as slow speeds, intermittent signals and poor overall connectivity. Several found it inconvenient that Wi-Fi was sometimes not available in their rooms or required registration through Sky, which added to the hassle. Descriptions like "truly worthless," "shaky at best," and "barely working" appeared repeatedly, indicating a pattern of inconsistent internet service. Some guests even experienced difficulties with the Wi-Fi being patchy and unreliable or found that it only worked in certain areas of the hotel.
While there are commendations for the strong and fast Wi-Fi, improvements are necessary to address the recurring issues and ensure a more reliable and user-friendly internet experience for all guests.
Family
Families staying at the hotel benefit from kid-friendly food options and dedicated family rooms, although some guests noted the occasional issue with air conditioning and room temperatures, particularly on upper floors. Nevertheless, fans are provided to ensure comfort.
Despite a few logistical challenges like stairs without a lift, the hotel's friendly staff and ample space for children contribute to its appeal as a family-friendly destination. The Kew Gardens Hotel strikes a balance between convenience, comfort and an accommodating environment for families with children.
3 Star
While the hotel does meet basic three-star standards, the rooms and facilities feel somewhat tired and in need of renovation. Decor throughout the hotel lacks the finish expected at this price range and the furnishings appear shabby. Cleanliness, particularly of the sheets, is commendable, but the overall cleanliness and maintenance do not align with the three-star rating.
Air conditioning in the rooms could be improved and the bathrooms are overdue for an update. The general aesthetic needs refreshing with paintwork, walls and decor all requiring attention. Despite these shortcomings, many guests express willingness to return, drawn by the excellent location and the adequacy of the services provided.
No, Kew Gardens Hotel doesn't have any pool.
No, a spa isn't available at Kew Gardens Hotel.
No, Kew Gardens Hotel doesn't allow dogs.
No, parking facilities aren't available at Kew Gardens Hotel.
No, Kew Gardens Hotel doesn't have a gym.
Location Show Map
More Options
