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Summary of reviewsGRAND HOTEL Kielce is favorably situated in the heart of the city, offering guests a prime location that combines convenience with accessibility. The hotel is centrally placed near major transport hubs like train and bus stations and is close to shopping and dining options, making it a desirable choice for both business and leisure travelers. The peaceful atmosphere within the bustling city setting adds to the appeal for those seeking a tranquil yet easily accessible base.
The breakfast offerings at the hotel receive generally positive feedback for their variety and quality, with a good selection catering to a range of dietary preferences, including vegetarian options. The ability to order freshly prepared dishes like omelets is particularly appreciated. Although some guests have noted issues with restocking and pricing, many still find the breakfast experience satisfying and a pleasant start to their day.
Room accommodations are mostly praised for their spaciousness and cleanliness, contributing to guest comfort. While some furniture may feel dated, the overall room quality, including comfortable beds and well-equipped bathrooms, remains a highlight. The staff's contribution to maintaining this standard with their friendly and professional service further enhances the guest experience. The cleanliness of the rooms stands out, although there are occasional mentions of worn carpets and upholstery.
Hotel staff consistently receive accolades for their friendliness and efficiency, helping create a welcoming environment. The accommodating nature of the team, from reception to housekeeping, enhances the guest experience, with noteworthy mentions of specific staff members going above and beyond to resolve issues.
While the free Wi-Fi garners mixed reviews, the majority of visitors appreciate the fast and efficient service offered, despite some reliability concerns. The available parking is seen as a significant advantage, particularly for those traveling with luggage or pets, although the costs associated with parking have been noted as high by some guests.
In conclusion, GRAND HOTEL Kielce offers a satisfying stay characterized by its prime location, spacious and clean accommodations, and commendable service. Despite areas noted for improvement, such as breakfast pricing and modernization of amenities, the positive aspects of the hotel make it a favorable choice for travelers seeking comfort and convenience in Kielce. Show more
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Categories
Hotel for Honeymoon
Located in the heart of Kielce, offering convenient access to city attractions while providing a luxurious stay. Boasts elegant rooms and excellent dining options for a romantic experience. Known for its high-quality service and attention to detail.
Dog Friendly Hotel
This hotel allows pets of any size with a refundable deposit. It also offers amenities like room service, a restaurant, a fitness center, and a bar. It is located in the city center.
Romantic Hotel
Features a steam room, hot tub, and sauna, providing ample opportunities for relaxation. Its central location in Kielce and proximity to attractions make it a convenient and luxurious choice.
Business Hotel
This hotel offers spacious and comfortable rooms with necessary amenities and event spaces. It has 122 guest rooms and 11 meeting rooms, with a total meeting space of 31,226 sq. ft., making it ideal for large conferences and business events. It also offers the biggest conference center in the region.
Accessible Hotel
GRAND HOTEL Kielce provides wheelchair access, accessible toilets and bathrooms, wheelchair-accessible parking, and a wheelchair-accessible registration desk. Additional accessibility features include visual alarms in hallways and handrails in stairways.
Hotel with Gym
While specific details about the gym are not available, the GRAND HOTEL Kielce is listed among hotels with spa and wellness facilities. This suggests the presence of fitness-related amenities.
4-Star Hotel
Located close to the business district, this hotel features a steam room, a hot tub, and a sauna. It offers comfortable beds and is known for its great value.
Hotel with Spa
Family Friendly Hotel
Hotel with Parking
Room Types
Single Room - Non-SmokingProviding free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The air-conditioned single room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a wardrobe. The unit offers 1 bed.
Twin Room - Non-SmokingProviding free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room provides air conditioning, a minibar, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.
King RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Executive King SuiteThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite offers air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Superior King RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room features air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Twin Room with Sofa Bed - Non-SmokingFeaturing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room features air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.
King SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a minibar, as well as a tea and coffee maker. The unit offers 1 bed.
Guest Reviews
8.1
Very Good
Location
Nestled in the heart of Kielce, the GRAND HOTEL offers a prime location that draws praise from visitors seeking convenience and accessibility within the city. Situated centrally, guests can easily explore major attractions, with the hotel ideally positioned across from the train and bus stations and adjacent to the vibrant promenade toward the Old Town. Despite its bustling surroundings, a sense of tranquility pervades, allowing guests a peaceful respite during their stay.
Frequent mention of the hotel's close proximity to the city's main transport hubs, shopping avenues, and restaurants underscores its appeal to those arriving by train or seeking a central base for urban exploration. Spacious rooms, complete with clean and comfortable amenities, further enhance the accommodation experience. Guests appreciate the friendly service and ample parking provided, adding to the overall convenience.
Complementing its strategic location are other positive aspects such as the quality breakfast offerings and a tastefully decorated restaurant. The GRAND HOTEL’s position serves as a gateway to Kielce's finest attractions, making it a favored choice for those looking to immerse themselves in the city while enjoying comfortable accommodations.
Breakfast
The breakfast experience at GRAND HOTEL Kielce is a mix of rave reviews and some criticisms. On the positive side, guests frequently praise the breakfast for its delicious offerings and generous variety. There are numerous mentions of an excellent and tasty breakfast with a wide selection of hot, savory, and sweet options available. Vegetarians will appreciate the good selection catering to their dietary preferences. In addition, a particularly enjoyable aspect is the opportunity to order freshly prepared omelets or scrambled eggs, which seems to be a highlight for some visitors.
The hotel's central location also adds convenience for travelers, although breakfast is an extra charge, which has been noted to be on the expensive side by several guests. Some have mentioned that this cost is not justified given the occasional shortages and lack of replenishment in the breakfast buffet. There are reports of missing items like fruits, bread, and plates, which have detracted from the overall experience. Despite this, for many, the breakfast remains a significant plus in their stay, especially when served in a pleasant dining setting.
For those seeking a hearty start to their day, GRAND HOTEL Kielce offers a good selection that will satisfy most, though some may find themselves seeking alternative options in town due to the inconsistencies and pricing issues mentioned.
Rooms
The guest reviews for GRAND HOTEL Kielce offer a mixed but largely positive impression of the hotel's rooms. Visitors frequently praised the spaciousness and cleanliness of the accommodations, with many highlighting the room size as both generous and comfortable. The beds often received commendations for their comfort, with plush, king-sized options available in some rooms. Several reviews mentioned modern, well-equipped rooms featuring functional bathrooms, ample lighting, and cozy furnishings. Guests appreciated the clean, aesthetic decor, although some noted that the furniture was somewhat worn and dated, evoking a nostalgic feel.
The hotel's location is described as convenient, contributing to the overall favorable impressions. Many guests also enjoyed the breakfast, citing it as substantial and reasonably priced. The service received high marks for being friendly and accommodating, contributing to an enjoyable stay. There are some concerns, such as occasional smoke smell and noise from the street or station, which were mentioned alongside issues like fixed hangers in wardrobes and sporadic problems with locks and elevators. Despite these minor setbacks, the welcoming atmosphere, service quality, and spacious, clean rooms left a positive imprint on most visitors to GRAND HOTEL Kielce.
Beds
The beds at GRAND HOTEL Kielce earn impressive praise for their comfort, with many reviewers highlighting them as a key feature of their stay. Guests frequently describe the beds as large, comfortable, and clean, ensuring a restful night's sleep. Rooms are noted for their cleanliness, contributing to an overall pleasant experience. While some guests found the mattresses a bit too soft, most reviews still underscore the snug experience offered. A few comments mention that beds were initially configured as singles needing to be combined for double occupancy. In general, services are lauded, with the hotel offering amenities like kettles with tea and coffee, which add to the comfort. While minor complaints about television selection and softness of the beds occasionally surface, the overwhelmingly positive feedback on bed comfort solidifies guest satisfaction.
Cleanliness
GRAND HOTEL Kielce garners recognition for its impressive cleanliness standards, frequently highlighted by guests who have stayed there. Many reviews laud the rooms for being impeccably clean and well-kept, contributing to a comfortable experience for travelers. The bathrooms are described as nice and maintained, with amenities like towels and bathrobes readily available, meeting guests' expectations without fail.
Visitors appreciate the spaciousness and coziness of the rooms, which are consistently reported as clean, enhancing the overall satisfaction of staying at the hotel. Additionally, the hotel's location is acknowledged as convenient, making it a practical choice for those exploring Kielce. This, combined with its cleanliness, establishes the property as a favorable option for discerning travelers.
The hotel staff plays a significant role in maintaining these high standards, often described as friendly and helpful, ensuring that guest requests and inquiries are handled efficiently. Moreover, guests enjoy the quiet and comfortable environment provided by the hotel, which adds to the appeal of staying there.
Despite the wide acclaim for cleanliness, some reviews note concerns with certain areas, particularly carpets and upholstery, which appear worn and stained. There were isolated mentions of cleaning issues that did not align with the overall promise or expectation set by the hotel. However, these are exceptions rather than the rule, as the general sentiment emphasizes the cleanliness and comfort provided.
Overall, GRAND HOTEL Kielce offers a satisfying experience, backed by reliable service and comfortable, clean accommodations. The combination of a strategic location and well-maintained facilities makes it a commendable choice for travelers seeking a pleasant stay in the heart of Kielce.
Staff
The GRAND HOTEL Kielce seems to have won the hearts of its guests with the notable friendliness and competence of its staff. Reviews consistently highlight the warmth of the reception team, who extend smiles and greetings, creating an inviting atmosphere for arriving guests. The staff's attentiveness is evident through their professional and helpful demeanor, addressing guest needs promptly and efficiently. Various departments such as housekeeping and restaurant service receive positive remarks for their polite and accommodating efforts.
There's an appreciation for the courteous bartender at the Orangerie and the service, which is described as attentive, without complaints, and even super at times. Specific mentions of staff members, like the receptionist Valerija, underscore their dedication in resolving booking hiccups and assisting with invoice issues, showcasing exceptional hospitality.
While a few instances point to a desire for improved responsiveness, the overall impression remains positive with staff described as consistently friendly, nice, and professional. Such experiences contribute to a pleasant stay at the hotel, with helpful interactions leaving guests satisfied and willing to return.
Wi-Fi
The GRAND HOTEL Kielce, situated conveniently near train and bus stations, offers free Wi-Fi to its guests. While some visitors report fast and efficient internet service, others have noted issues with connectivity, describing it as occasionally unreliable and weak. These mixed experiences suggest that while the hotel's Wi-Fi can be satisfactory for some, others may encounter challenges with consistent access. Despite the Wi-Fi issues, the hotel's prime location remains a notable advantage for travelers.
Parking
GRAND HOTEL Kielce offers a convenient parking option with a large parking lot, both in front and at the back of the hotel. This ample space is a notable advantage, especially for guests carrying a significant amount of luggage or traveling with pets, as it provides easy access without stairs. The location of the hotel itself is praised for its convenience, making it a suitable choice for travelers. However, it's important to note that parking at the hotel is not included in the room rate and comes at a relatively high cost, with fees typically around 30 to 40 PLN per day for hotel guests, which some reviewers found excessive. The parking spaces, while large, can be overcrowded and were described as tight during certain events, particularly during fairs in Kielce. Despite these drawbacks, the parking is considered convenient for those traveling by car, although the cost is seen as an area for improvement.
4 Star
GRAND HOTEL Kielce, a property adorned with a four-star rating, has sparked mixed impressions among its guests regarding its facilities and services. While it carries the prestigious name, expectations of comfort and amenities are not entirely met according to the reviews. The mattresses, considered pivotal for a restful stay, have fallen short of anticipated comfort levels, leaving room for improvement. Given the classification, many guests have anticipated a more comprehensive array of amenities and services, such as basic toiletries or included parking, which were notably absent.
The hotel's breakfast offerings are deemed average for a four-star establishment, hinting that there is potential for enhancement. Furthermore, the once charming ambiance seems to have waned, suggesting that the hotel's interiors might benefit from modernization to restore its inviting allure. The quality-to-price ratio has been a recurring theme among reviews, indicating that visitors often feel the current charges exceed the value provided, leading to expectations of more from a stay with such a cosmic price tag. Ultimately, while GRAND HOTEL Kielce attempts to uphold its four-star status, it appears to be a venue where aspirations for enhanced comfort and amenities remain.
No, GRAND HOTEL Kielce doesn't have any pool.
Yes, a spa is available at GRAND HOTEL Kielce.
Yes, GRAND HOTEL Kielce welcomes dogs.
Yes, parking facilities are available at GRAND HOTEL Kielce.