Kiev, 41 Mashynobudivna Street50.449419,30.423435(Show on Map)
7.3
Good
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+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
MarySmart Hotel garners positive feedback primarily for its advantageous location, friendly staff and overall functional amenities. Guests appreciate its proximity to public transportation, such as the metro, tram and bus stops, which facilitate easy access to cafes, shops and supermarkets. The hotel’s placement within a residential high-rise building ensures a quiet and peaceful atmosphere indoors, ideal for those seeking tranquility. Despite its distance from central city attractions being a minor drawback, the efficient public transport links compensate for this inconvenience.
The hotel rooms receive mixed reviews. Many guests commend the rooms for being clean, cozy and well-equipped with amenities including hairdryers, washing machines and kitchenettes. The modern design, ample space and good sound insulation also receive praise. Guests find the compact apartments practical and convenient for short stays, indicating a preference for functionality over luxury.
The staff at MarySmart are frequently described as polite, friendly and helpful with specific commendations for their attentiveness and prompt responses. The 24/7 reception adds to the positive guest experience by ensuring constant availability for assistance.
While some guests report enjoying fast and reliable free Wi-Fi, others face issues with inconsistent connectivity. This mixed experience suggests room for improvement in the hotel’s Wi-Fi infrastructure to meet the varied needs of guests better.
However, recurring cleanliness issues impact the overall guest experience. Although some rooms are noted for being tidy and well-maintained, numerous complaints address problems such as dusty floors, stained sheets, mold and even insect infestations. These inconsistencies in maintenance highlight areas needing significant improvement to enhance guest satisfaction.
The reviews about the beds indicate a broad range of experiences. While some guests find the mattresses comfortable and clean, others report discomfort due to creaking frames, sagging mattresses and dirty bedding, which detracts from the quality of their stay.
In summary, MarySmart Hotel is favored for its convenient location, helpful staff and practical room amenities, providing a satisfactory option for budget-conscious travelers. However, improvements in cleanliness, Wi-Fi reliability and bed quality are necessary to ensure a consistently positive guest experience.
Categories
Free Wi-Fi
Dog Friendly
Cheap
Room Types
StudioThe studio features air conditioning, a washing machine, as well as a private bathroom boasting a shower and a hairdryer. Guests can make meals in the kitchenette that features a stovetop, a refrigerator, kitchenware and a microwave. Among the room amenities are a dining area, a wardrobe and an electric kettle as well as city views. The unit has 1 bed.
ApartmentThe air-conditioned apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. Meals can be prepared in the kitchenette, which features a stovetop, a refrigerator, kitchenware and a microwave. Among the room amenities are a washing machine, a dining area and a wardrobe as well as city views. The unit has 2 beds.
Apartment - Split LevelThis apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The fully equipped kitchenette features a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and has a washing machine, a dining area and city views. The unit offers 1 bed.
Deluxe ApartmentThis apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and features a washing machine, a dining area and city views. The unit offers 2 beds.
One-Bedroom ApartmentThis apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Meals can be prepared in the kitchenette, which features a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and has a washing machine, a dining area and city views. The unit has 2 beds.
Guest Reviews
7.3
Good
Review Summaries
Location
MarySmart Hotel offers a convenient and well-regarded location, appreciated for its proximity to public transportation, particularly the metro station, which is generally a 15-minute walk away. Guests find the hotel's position advantageous with easy access to cafes, shops and supermarkets in the surrounding area. The property is located within a residential high-rise building, which provides a quiet and peaceful atmosphere indoors.
However, the hotel is situated in an industrial area and some guests noted its distance from the city center, which can be a drawback for those intending to explore central attractions. Public transport options nearby include tram and bus stops, ensuring connectivity despite the distance from central locations. Some guests mentioned a minor difficulty in locating the registration desk, but the friendly administration helped mitigate this issue.
Overall, MarySmart's locale is beneficial for those prioritizing a tranquil stay with good public transport links, comprehensive nearby amenities and fair pricing. The trade-off is its industrial neighborhood and the slight inconvenience of distance from central city attractions.
Rooms
MarySmart's hotel rooms offer a mixed experience according to guest feedback. On the positive side, many reviews highlight the rooms as clean, cozy and well-equipped with necessary amenities such as hairdryers, washing machines and kitchenettes. Guests appreciated the modern design, nice views and spaciousness in certain units. Rooms are described as comfortable with good sound insulation and sturdy beds.
However, several issues were reported by guests. The actual condition of the rooms often did not match the promotional photos, showing signs of wear and tear with cleanliness concerns such as leftover trash, stains and mold. Some rooms had broken appliances and fixtures, including refrigerators, locks and televisions. The service experience was mixed; while some found the staff responsive and friendly, others mentioned indifference.
There were also complaints about room size discrepancies, poor ventilation, weak internet and lack of toiletries. Despite these issues, many guests found the compact apartments convenient and equipped with everything necessary for a short stay, making MarySmart a practical choice for travelers who prioritize functionality over luxury.
Beds
The guest reviews for MarySmart reveal a mixed-to-negative experience with the hotel's beds. While some guests found the beds comfortable, clean and well-maintained, many others reported significant issues. Positive remarks highlighted very comfortable mattresses and clean bed linens. However, a large portion of reviews point out numerous problems, including creaking and groaning beds, sagging mattresses and broken frames. The beds have been described as uncomfortable with some even calling them horribly uncomfortable or terribly dirty. Issues with old, washed-out pillows and dirty blankets further marred the experience. Additional complaints included thin walls, leading to noise disturbances from neighboring rooms. Overall, while a few guests had a pleasant sleep experience, the general sentiment leans towards dissatisfaction due to various cleanliness and maintenance issues.
Cleanliness
Despite some favorable mentions about cleanliness at MarySmart, the overall reviews suggest a significant discrepancy in the state of the hotel. On the positive side, there are highlights of rooms being clean and cozy with neatly arranged spaces and fresh laundry scents. Guests appreciated the comfortable bed linen and the team’s responsiveness, noting that everything was tidy and well-maintained upon check-in. Some even enjoyed the modern design of the apartments and found the cleanliness satisfactory for the price.
However, these positive notes were overshadowed by numerous complaints about the general upkeep and hygiene of the property. Recurring issues included dusty and dirty floors, stained sheets, unclean bathrooms and visible mold. Many guests encountered unpleasant odors, leftover food crumbs and even insects such as cockroaches and spiders. The negative reviews also pointed out broken fixtures, worn-out bedding and poor maintenance overall.
The inconsistency in cleanliness and maintenance severely impacted the guests' experiences, making it clear that while some areas and rooms were looked after, many aspects of the property were in dire need of improvement.
Staff
When staying at MarySmart, guests consistently note the positive experiences with the hotel staff. Descriptions such as polite, friendly and helpful appear frequently in guest reviews. The host is often highlighted for being incredibly helpful and kind with specific mentions of Anna’s attentiveness and pleasant demeanor.
The administrators are praised for quick and effective responses with many reviews commending their professional and accommodating attitudes. Guests appreciate the reception being open 24/7, allowing for prompt communication and assistance at all hours. Compliments also extend to the security personnel, who are described as efficient in issuing keys.
However, some reviews highlight issues such as difficulties in reaching staff by phone, unfulfilled promises regarding room amenities and complaints about not receiving keys upon arrival. Instances were noted where bookings were canceled without notification and there were reports of staff being unresponsive during emergencies.
Overall, the general sentiment reflects a positive interaction with the majority of the staff at MarySmart, particularly with the polite and friendly front desk team. Nonetheless, there are areas for improvement in communication and reliability to ensure a smoother experience for all guests.
Wi-Fi
The reviews of the Wi-Fi at MarySmart offer a mixed bag of experiences. On the positive side, some guests have noted that the internet is fast and good with an excellent free Wi-Fi connection available in certain areas. However, a significant number of reviews highlight issues, such as the Wi-Fi frequently not working or being weak with some guests unable to get any internet connection at all for part of their stay. There are also specific mentions of TV losing Wi-Fi connection and the internet being slow, especially in the evenings. A few guests have pointed out the need for reliable internet, particularly for work, but faced challenges with speeds and connectivity. Despite the effort in providing free Wi-Fi, the recurring problems suggest that improvements are needed in the hotel's Wi-Fi infrastructure to ensure a smoother experience for all guests.
FAQ
No, MarySmart doesn't have any pool.
No, a spa isn't available at MarySmart.
Yes, MarySmart welcomes dogs.
No, parking facilities aren't available at MarySmart.
