Viktoriya Family Hotel Restaurant complex
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Summary of reviewsViktoriya Family Hotel Restaurant complex presents a multifaceted experience largely appreciated for its offerings and service, despite certain drawbacks.
Situated a bit away from the city’s main attractions, the hotel’s location may require a 20-30 minute journey to reach the city center. This distance is manageable through easily accessible public transportation and nearby conveniences such as supermarkets, shopping centers, stores, pharmacies and a PCR testing laboratory. The reasonable pricing of the hotel somewhat offsets the travel inconvenience, making it a fitting choice especially for long-term stays and business trips.
Guests have highlighted the hearty and delicious breakfast served at the hotel's restaurant, commending the friendly staff for their service. However, the late breakfast starting time at 11:00 am proves inconvenient for early risers or those needing an earlier meal. Some guests also reported long wait times and occasional inconsistencies in quality. Those in sync with the restaurant’s timings generally enjoy a pleasant dining experience.
The rooms at the hotel are notably spacious, modern and equipped with necessary amenities like cable TV and hygiene products. The aesthetically pleasing design and modern furnishings add to the appeal. However, some rooms lack windows, leading to a closed-off feeling and smoking is permitted in many rooms, which often results in a lingering smoky smell. Cleanliness issues and noise disruptions have also been reported, alongside problems like inadequate air conditioning and missing essential items such as fridges or kettles. Nevertheless, the presence of amenities like a sauna and overall modern room furnishings contribute positively to the guest experience.
Cleanliness at the hotel is generally well-regarded with many guests praising the clean linens, large TVs and well-maintained premises. The spacious rooms with orthopedic mattresses contribute to a comfortable stay. While there are occasional complaints about specific aspects like hygiene products or bathroom cleanliness, most reviews reflect a commitment to maintaining a clean and pleasant environment.
The staff at Viktoriya Family Hotel Restaurant complex is often highlighted as exceptional with many guests appreciating their professionalism, politeness and readiness to assist. Reception staff members such as Anna, Marina, Elena and Mr. Mohammed frequently receive commendations for their efforts to foster a welcoming and supportive atmosphere. Although there are rare mentions of rudeness, the staff's overall warmth and helpfulness greatly enhance the guest experience.
The beds receive mixed feedback. Some guests positively note the clean rooms and comfortable mattresses allowing for pleasant sleep. However, there are several remarks about old, squeaky and uncomfortable mattresses that need replacement. Instances of stained bedding and other cleanliness concerns also highlight areas for improvement.
In summary, the Viktoriya Family Hotel Restaurant complex provides a comfortable and modern stay with notable staff service and convenient vicinity amenities. While certain aspects like breakfast timing, room cleanliness and bed quality require attention, the overall experience remains positive for many guests.
Categories
Situated a bit away from the city’s main attractions, the hotel’s location may require a 20-30 minute journey to reach the city center. This distance is manageable through easily accessible public transportation and nearby conveniences such as supermarkets, shopping centers, stores, pharmacies and a PCR testing laboratory. The reasonable pricing of the hotel somewhat offsets the travel inconvenience, making it a fitting choice especially for long-term stays and business trips.
Guests have highlighted the hearty and delicious breakfast served at the hotel's restaurant, commending the friendly staff for their service. However, the late breakfast starting time at 11:00 am proves inconvenient for early risers or those needing an earlier meal. Some guests also reported long wait times and occasional inconsistencies in quality. Those in sync with the restaurant’s timings generally enjoy a pleasant dining experience.
The rooms at the hotel are notably spacious, modern and equipped with necessary amenities like cable TV and hygiene products. The aesthetically pleasing design and modern furnishings add to the appeal. However, some rooms lack windows, leading to a closed-off feeling and smoking is permitted in many rooms, which often results in a lingering smoky smell. Cleanliness issues and noise disruptions have also been reported, alongside problems like inadequate air conditioning and missing essential items such as fridges or kettles. Nevertheless, the presence of amenities like a sauna and overall modern room furnishings contribute positively to the guest experience.
Cleanliness at the hotel is generally well-regarded with many guests praising the clean linens, large TVs and well-maintained premises. The spacious rooms with orthopedic mattresses contribute to a comfortable stay. While there are occasional complaints about specific aspects like hygiene products or bathroom cleanliness, most reviews reflect a commitment to maintaining a clean and pleasant environment.
The staff at Viktoriya Family Hotel Restaurant complex is often highlighted as exceptional with many guests appreciating their professionalism, politeness and readiness to assist. Reception staff members such as Anna, Marina, Elena and Mr. Mohammed frequently receive commendations for their efforts to foster a welcoming and supportive atmosphere. Although there are rare mentions of rudeness, the staff's overall warmth and helpfulness greatly enhance the guest experience.
The beds receive mixed feedback. Some guests positively note the clean rooms and comfortable mattresses allowing for pleasant sleep. However, there are several remarks about old, squeaky and uncomfortable mattresses that need replacement. Instances of stained bedding and other cleanliness concerns also highlight areas for improvement.
In summary, the Viktoriya Family Hotel Restaurant complex provides a comfortable and modern stay with notable staff service and convenient vicinity amenities. While certain aspects like breakfast timing, room cleanliness and bed quality require attention, the overall experience remains positive for many guests.
Hotel with Indoor Pool
The hotel provides a spa area with an indoor swimming pool, a Turkish steam bath, and a Turkish steam room.
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Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
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Cheap Hotel
Small Hotel
4-Star Hotel
Guest Reviews
The Viktoriya Family Hotel Restaurant complex offers a mixed location experience for its guests. Positioned away from the heart of the city, the hotel is about a 20-30 minute journey to the city center by public transportation. While this distance may be a drawback for those without a car or looking to visit main tourist spots quickly, the hotel's reasonable pricing compensates for the travel time.
The local area provides a variety of conveniences, including supermarkets, shopping centers, stores, pharmacies and a PCR testing laboratory, making it suitable for long-term stays and business trips. Public transport options are accessible within a short distance, facilitating easy commutes around the city. The presence of the nearby ring road adds to its accessibility. Although the hotel is somewhat removed from the city’s main attractions, this is balanced by the availability of essential services and amenities in the vicinity.
At Viktoriya Family Hotel Restaurant complex, breakfast receives mixed feedback from guests. Many guests appreciate the delicious taste and friendliness of the staff serving the morning meal with some finding the inclusive breakfast a satisfying start to their day. The restaurant's cuisine is well-rated and several reviewers enjoy the opportunity to dine at the in-house restaurant.
However, the late breakfast time, starting at 11:00 am, is a significant drawback for early risers and those needing to check out before 10:00 am. Guests often find this schedule inconvenient, describing it as more suitable for lunch. Additionally, some guests experienced long wait times for their food with the quality occasionally falling short of expectations.
Despite the timings and service inconsistencies, the breakfast is generally seen as hearty and filling. Those who align their schedules with the restaurant's serving hours are likely to enjoy a pleasant and flavorful meal.
Viktoriya Family Hotel Restaurant complex offers a mix of experiences for its guests with rooms being one of the main focal points. The standard rooms at the hotel are described as large, spacious and beautifully designed, providing all necessary amenities including cable TV and hygiene products. The furnishings are modern and pleasant, creating a welcoming environment.
However, certain rooms come with significant drawbacks. Some rooms are windowless, which can make them feel enclosed like a bunker. Smoking is permitted in many rooms and this often results in a pervasive smoky smell, which can linger even after departure. Cleanliness is another concern with reports of rooms not being cleaned for days and issues like mold on window frames and dust balls on the floor.
Guests have also noted noise problems, especially from outside with loud bass vibrations causing disruptions. Some rooms lacked essential items such as a fridge, kettle and adequate shower gel or shampoo. There's also mention of inadequate air conditioning making the room environment uncomfortable and hot.
While the hotel features facilities like a sauna and bath that add to the overall experience, the service seems inconsistent. Issues like additional charges for minor damages and disruptive foreign smells and sounds have been reported.
In conclusion, while Viktoriya Family Hotel Restaurant complex offers attractive and spacious rooms with modern furnishings, the overall guest experience can be marred by cleanliness issues, pervasive smoke smells and noise disruptions.
The beds at Viktoriya Family Hotel Restaurant complex receive mixed reviews. Many guests appreciate the clean and spacious rooms featuring orthopedic and good mattresses, which contribute to a comfortable experience with clean sheets. However, several guests note issues with old, squeaky and uncomfortable mattresses, some of which are in dire need of replacement or upgrades. There are occasional complaints about the size of the beds and potential cleanliness issues, including stained bedding and unexpected findings. While some guests find the beds to be satisfactory, there is a consensus that improvements, particularly related to the condition and comfort of the mattresses, could enhance overall guest satisfaction.
The Viktoriya Family Hotel Restaurant complex stands out for its dedication to maintaining a clean and pleasant environment. Guests frequently highlight the clean linens, bedding and modern amenities such as large TVs in the rooms. Many reviews commend the hotel for its very clean and freshly maintained premises, noting that both the rooms and bedclothes are well-kept. The spacious rooms, equipped with orthopedic mattresses, add to the overall comfort.
Visitors appreciate the friendly and helpful staff, who contribute to a positive experience. However, there are some inconsistencies in cleanliness with a few guests mentioning areas such as bathrooms and certain spots not being particularly clean. The cleanliness of towels and hygiene products also came under scrutiny with several guests pointing out the need for replacements and more frequent changes.
Overall, despite a few isolated issues, the Viktoriya Family Hotel Restaurant complex generally receives praise for its cleanliness and well-maintained atmosphere, reflecting a commitment to guest comfort and satisfaction.
Viktoriya Family Hotel Restaurant complex consistently receives praise for its exceptional staff. Guests frequently highlight the friendliness and responsiveness of the personnel, noting the polite and professional demeanor that permeates the team's interactions. The warmth and helpfulness of the reception staff are particularly emphasized with multiple mentions of specific individuals like Anna, Marina, Elena and Mr. Mohammed, who go out of their way to ensure a pleasant stay.
The administrators and interns receive commendations for their effort and professionalism, creating a familiar and supportive atmosphere that makes guests feel valued. Whether handling requests swiftly or providing assistance with tasks such as ironing clothes, the staff's attentiveness leaves a lasting positive impression.
Despite a few isolated remarks about rude behavior, the overwhelming consensus is that the team contributes significantly to the overall excellent experience at the hotel. Many guests express gratitude and satisfaction, noting that their expectations were not only met but often exceeded, thanks to the remarkable courtesy and service provided by the staff.
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Location
The local area provides a variety of conveniences, including supermarkets, shopping centers, stores, pharmacies and a PCR testing laboratory, making it suitable for long-term stays and business trips. Public transport options are accessible within a short distance, facilitating easy commutes around the city. The presence of the nearby ring road adds to its accessibility. Although the hotel is somewhat removed from the city’s main attractions, this is balanced by the availability of essential services and amenities in the vicinity.
Breakfast
However, the late breakfast time, starting at 11:00 am, is a significant drawback for early risers and those needing to check out before 10:00 am. Guests often find this schedule inconvenient, describing it as more suitable for lunch. Additionally, some guests experienced long wait times for their food with the quality occasionally falling short of expectations.
Despite the timings and service inconsistencies, the breakfast is generally seen as hearty and filling. Those who align their schedules with the restaurant's serving hours are likely to enjoy a pleasant and flavorful meal.
Rooms
However, certain rooms come with significant drawbacks. Some rooms are windowless, which can make them feel enclosed like a bunker. Smoking is permitted in many rooms and this often results in a pervasive smoky smell, which can linger even after departure. Cleanliness is another concern with reports of rooms not being cleaned for days and issues like mold on window frames and dust balls on the floor.
Guests have also noted noise problems, especially from outside with loud bass vibrations causing disruptions. Some rooms lacked essential items such as a fridge, kettle and adequate shower gel or shampoo. There's also mention of inadequate air conditioning making the room environment uncomfortable and hot.
While the hotel features facilities like a sauna and bath that add to the overall experience, the service seems inconsistent. Issues like additional charges for minor damages and disruptive foreign smells and sounds have been reported.
In conclusion, while Viktoriya Family Hotel Restaurant complex offers attractive and spacious rooms with modern furnishings, the overall guest experience can be marred by cleanliness issues, pervasive smoke smells and noise disruptions.
Beds
Cleanliness
Visitors appreciate the friendly and helpful staff, who contribute to a positive experience. However, there are some inconsistencies in cleanliness with a few guests mentioning areas such as bathrooms and certain spots not being particularly clean. The cleanliness of towels and hygiene products also came under scrutiny with several guests pointing out the need for replacements and more frequent changes.
Overall, despite a few isolated issues, the Viktoriya Family Hotel Restaurant complex generally receives praise for its cleanliness and well-maintained atmosphere, reflecting a commitment to guest comfort and satisfaction.
Staff
The administrators and interns receive commendations for their effort and professionalism, creating a familiar and supportive atmosphere that makes guests feel valued. Whether handling requests swiftly or providing assistance with tasks such as ironing clothes, the staff's attentiveness leaves a lasting positive impression.
Despite a few isolated remarks about rude behavior, the overwhelming consensus is that the team contributes significantly to the overall excellent experience at the hotel. Many guests express gratitude and satisfaction, noting that their expectations were not only met but often exceeded, thanks to the remarkable courtesy and service provided by the staff.
Yes, Viktoriya Family Hotel Restaurant complex has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Viktoriya Family Hotel Restaurant complex.
No, Viktoriya Family Hotel Restaurant complex doesn't allow dogs.
Yes, parking facilities are available at Viktoriya Family Hotel Restaurant complex.
No, Viktoriya Family Hotel Restaurant complex doesn't have a gym.
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