The Jamaica Pegasus Hotel

Kingston, 81, Knutsford Boulevard18.003055,-76.787701(Show on Map)

7.8

Good

Checkin - Checkout datesSun, 02 Aug - Mon, 03 Aug02 Aug - 03 Aug

Info

The Jamaica Pegasus Hotel, located in a majestic 17-storey building in vibrant New Kingston, offers a distinguished address for business and leisure travelers. Surrounded by lush gardens and boasting stunning views of the mountains and the Caribbean Sea, the hotel features 300 meticulously designed rooms and suites with modern amenities, such as complimentary Wi-Fi. Royal Club level accommodations provide access to the elegant Royal Club Lounge with exclusive benefits. On-site facilities include the White Orchid Salon and Spa, an Olympic-sized pool, private jogging trail, two lit tennis courts and various dining options. The hotel also offers the city's most comprehensive meeting and event facilities, comprising a sophisticated banquet hall and a large, manicured garden. With amenities like free gym access, a business center and a gift shop, the Jamaica Pegasus Hotel ensures a memorable stay, while its prime location in New Kingston allows guests to easily explore the city's attractions.

Summary of reviews

The Jamaica Pegasus Hotel is a centrally located hotel with a great view of the city and convenient access to Emancipation Park. The breakfast buffet is generally considered good with a tasty and varied selection of international and Jamaican foods, although some guests felt that the menu lacked variety or more traditional Jamaican dishes. The dinner experience has been mixed with some guests enjoying the food while others were disappointed with the limited menu and quality of food. The rooms have received mixed reviews with some guests finding them clean and fresh while others found them tired and outdated with issues such as staining on furniture and peeling paint. However, guests consistently praise the staff as friendly, helpful, professional and accommodating. The pool area could use some updating, but many guests still enjoyed it and found it beautiful. The beds are consistently praised as comfortable with guests enjoying a restful night's sleep. Overall, while there are some areas for improvement, The Jamaica Pegasus Hotel offers a clean and attractive place to stay with a great location and friendly staff.

Categories

Spa

The Jamaica Pegasus Hotel boasts the White Orchid Salon & Spa, offering massages, facials, and body treatments. It also has an Olympic-sized pool, a jogging trail, and tennis courts. The spa provides specialized massage services, including oncology massage.

Family

The hotel offers a blend of comfort and convenience, featuring an outdoor pool and garden. Its extensive event facilities and proximity to the city's attractions make it suitable for families looking to explore Kingston.

Pool

This contemporary city hotel offers an outdoor pool and sun terrace, tennis courts, a gym, a jogging track, and a spa. It provides impressive city views, swanky decor, and a choice of Jamaican and international cuisine in its restaurants.

Outdoor Pool

Business

This award-winning hotel is an ideal place to organize your business meetings or stay for work, as it not only offers spacious and modern rooms and venues for all kinds of business events, but it also offers free Wi-Fi for multiple devices, a 24-hour business center and many more amenities for all your business needs.

Accessible

Accessible rooms and mobility access rooms are available at this hotel. It offers wheelchair access throughout its grounds, including an accessible toilet and accessible parking. There is elevator access and accessible routes from the public entrance to all public spaces. The hotel has 2 accessible guest rooms with roll-in showers.

Gym

This hotel offers a large gym with modern equipment and a 24-hour fitness center. Additional facilities include a private jogging trail and tennis courts.

5 Star

This contemporary hotel in New Kingston features impressive city views and swanky décor in its 300 rooms. Active visitors can enjoy the gym, spa, tennis courts, swimming pool, and running track. It offers excellent Jamaican and international cuisine in its restaurants.

Outdoor Pool

Offers a large and well-maintained outdoor pool suitable for both leisure and exercise. The surrounding gardens and ample seating create a serene and luxurious atmosphere for guests.

Luxury

Honeymoon

Romantic

Nightlife

Free Wi-Fi

Parking

Tennis

Room Types

Deluxe RoomThis suite features 1 king bed, a desk and ergonomic chair, complimentary wired and wireless high-speed Internet access and a 42-inch cable TV. It also includes an iPod docking station, direct-dial multi-line telephone with voicemail, in-room safe, coffee/tea maker and a mini refrigerator. The bathroom comes with free toiletries and a hairdryer. Ironing facilities are available. Complimentary buffet breakfast is provided.

Royal Deluxe RoomThis suite features 1 King-size bed, lounge area and work station with desk and ergonomic chair, complimentary wired and wireless high-speed Internet access, a 42-inch cable TV. It also includes an iPod docking station, direct-dial multi-line telephone with voice mail, a coffee/tea maker and a minibar. The bathroom comes with free toiletries and hairdryer. Iron/ironing board is available. The Club's Private Lounge serves continental breakfast and cocktails, and upon arrival guests are served with fresh fruit and bottle water. These suites provide the guests with access to the Club Fitness Room and Meeting Room, plus a daily newspaper service.

Deluxe Double Room (2 Adults + 1 Child)Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, executive lounge access as well as pool views. The unit offers 2 beds.

Deluxe 1-Bedroom SuiteBoasting a private entrance, this air-conditioned suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a shower and a hairdryer. The suite offers a tea and coffee maker, a seating area, a wardrobe, a flat-screen TV with cable channels, as well as pool views. The unit has 2 beds.

About The Jamaica Pegasus Hotel

The Jamaica Pegasus Hotel, a distinguished address for both business and leisure travelers, is situated in a majestic 17-storey building in vibrant New Kingston. Surrounded by lush gardens, the hotel offers breathtaking views of the mountains and the shimmering Caribbean Sea. With 300 meticulously designed rooms and suites, guests can enjoy an abundance of space and modern amenities such as complimentary Wi-Fi. The hotel's Royal Club level accommodations also grant access to the elegant Royal Club Lounge, which boasts exclusive benefits. Guests at the Jamaica Pegasus Hotel can take advantage of a variety of on-site facilities and activities. The White Orchid Salon and Spa provides a relaxing retreat, while the Olympic-sized pool, private jogging trail and two lit tennis courts offer opportunities for recreation. Dining options include the Blue Window Restaurant, which serves a complimentary daily buffet breakfast as part of the room rate and hosts themed dinners throughout the year. The 24-hour café, Pool Bar and Blend Bar & Lounge cater to guests' refreshment needs. The hotel also features the city's most comprehensive meeting and event facilities, including a sophisticated banquet hall and a large, well-manicured garden. With key amenities such as free gym access, a business center and a gift shop, the Jamaica Pegasus Hotel ensures that guests have a memorable and enjoyable stay. Its prime location in New Kingston allows guests to easily explore the city's attractions and make the most of their visit to Jamaica.

Guest Reviews

7.8

Good

Review Summaries

Location

Guests of The Jamaica Pegasus Hotel have unanimously praised its location as being absolutely perfect, convenient and central. Across the street from Emancipation Park, the property enjoys a nice view of the city, which guests greatly appreciated. There's even good seating available for guests to take in the sights. Overall, guests agreed that the hotel's location is ideal and central, making it easy to get around and explore the city.

Breakfast

The breakfast selection at The Jamaica Pegasus Hotel is well prepared with a tasty, nutritious and varied assortment of international and Jamaican foods on offer at the buffet in a pleasant dining room. Some guests, however, felt that the menu lacked variety or more traditional Jamaican dishes. The standard of the breakfast was generally considered good with some describing it as great, delicious, amazing and excellent. However, a minority of guests experienced bad food, a limited selection or cold eggs, while some felt that the hotel could have done better with the overall breakfast experience. Nonetheless, the Jamaican buffet breakfast was a highlight for many guests, who appreciated the effort put into providing a great start to their day. Suggestions were made for improvement, such as offering masks to guests, recording food orders accurately and incorporating more Jamaican dishes onto the menu. Despite some mixed reviews, the breakfast at The Jamaica Pegasus Hotel generally met guests' expectations and provided a good start to their day.

Dinner

Based on guest reviews, the dinner experience at The Jamaica Pegasus Hotel has been mixed. While some guests have thoroughly enjoyed the dinner, describing it as delicious, amazing and excellent, others have been disappointed with the limited menu and quality of food. Some guests have also reported that the wait for dinner was long due to the limited staff and lengthy food preparation times. Additionally, there have been complaints that some meal temperatures were cold and that the wine list was lacking. Overall, while the food in the restaurant was considered okay by most guests, some have cited the need for improvement. One guest also found the inconsistency in mask policies between dinner and breakfast confusing.

Rooms

While staying at The Jamaica Pegasus Hotel, guests had mixed reviews about the rooms. Some found their rooms to be very clean and fresh, while others found them to be tired and outdated. A few guests who booked a royal suite were disappointed that it was not bigger than other hotel rooms they have stayed in before. Several guests pointed out that the rooms were in need of repairs with staining on furniture, peeling paint and a broken bathroom fan being some of the issues. Guests noted that the old facilities and ineffective air conditioning made their stay less comfortable. Some also mentioned that the walls were thin and the drapery needed cleaning. On the positive side, guests found some of the beds to be very comfortable. However, many guests felt that the rooms were not of a very high standard and that they had not been refurbished or maintained for a very long time. Some guests even reported waiting until the morning to ask for cleaning due to feeling unclean. While the property as a whole was described as spacious, clean and well taken care of, some found it to look run down. Guests also reported that the housekeeping was not consistently great with one guest noting that their room phone was broken and not fixed. Overall, while some guests enjoyed their luxurious and clean rooms, others were disappointed with the tired and outdated accommodations.

Beds

Guests have consistently praised the beds at The Jamaica Pegasus Hotel, describing them as comfortable, amazing, great and loved. Many guests agree that they enjoyed a restful night's sleep in the comfy beds. However, one guest noted that one of the bedside lights had missing bulbs. Despite this minor issue, it's clear that visitors can expect comfortable beds here.

Cleanliness

If you're looking for a clean and well-maintained hotel for your stay in Jamaica, The Jamaica Pegasus Hotel could be a great option. Overall, guests found the hotel to be clean with many describing their rooms as very clean and fresh. The hotel facilities and property are also regularly cleaned and well taken care of by the professional staff. However, some guests did have some negative experiences with a few describing the pool as having a slippery or slimy bottom and others finding that the property looked run down. A small number of guests had issues with housekeeping, finding that their rooms weren't as clean as they had hoped or that the housekeeping staff was not great. Despite these occasional issues, most guests found The Jamaica Pegasus Hotel to be a very clean and attractive place to stay during their trip to Jamaica.

Staff

Guest reviews of The Jamaica Pegasus Hotel consistently mention the staff as a highlight of their experience. The staff is described as friendly, helpful, professional, courteous and accommodating. However, there are a few cases where the staff could have been friendlier or more attentive to guests' needs. The front desk check-in process is sometimes longer than expected and there are occasional language barriers with some staff members. Nevertheless, guests appreciate the hard work of the staff, particularly the bellmen and restaurant servers, who are frequently praised for their professionalism and courtesy. Some individual staff members, such as Richard, stand out as excellent or amazing. While there are a few instances of inhospitable or attitude-filled staff, the majority of reviews mention the staff as being friendly and welcoming. The hotel's housekeeping staff is particularly well-liked. Overall, guests seem to have a positive impression of the staff and appreciate their efforts to make their stay enjoyable.

Pool

The Jamaica Pegasus Hotel offers a certain level of luxury for its guests with amenities like a gym, salon and pool services. However, some guests were disappointed with the pool area, as it is outdated and lacking in basic upkeep with slippery and slimy pool bottoms, black grouting and flooring with huge patches. Despite this, many guests still enjoyed the pool, praising it as amazing, beautiful, nice, great, excellent and fantastic. Some even loved it! The pool area also boasts a beautiful landscape behind it, but unfortunately lacked ambiance and music on some occasions. Still, on Fridays, everything parties are held by the poolside. Overall, while the pool could use some updating, it still has the potential to be a highlight of your stay at The Jamaica Pegasus Hotel.

FAQ

Yes, The Jamaica Pegasus Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at The Jamaica Pegasus Hotel.

No, The Jamaica Pegasus Hotel doesn't allow dogs.

Yes, parking facilities are available at The Jamaica Pegasus Hotel.

Yes, The Jamaica Pegasus Hotel has a gym.

Location

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