Knoxville, 117 Cedar Lane36.013499,-83.970149(Show on Map)
6.6
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Quality Inn Merchants Drive offers a convenient location for travelers in Knoxville, situated easily accessible off the highway. The hotel provides a serene escape from the bustling city while remaining close to eateries and event venues, making it a strategic choice for visitors. Guests mostly appreciate the proximity to major routes, making their navigation around the city straightforward and economical.
The breakfast experience at the hotel receives mixed reviews, with some guests enjoying the ambiance of the breakfast area despite limited food options. While not consistently praised, it serves as a decent start to the day for many.
Rooms at Quality Inn Merchants Drive also receive mixed feedback. Some guests find them clean and comfortable, but recurring issues such as outdated decor, inadequate lighting, and maintenance problems are noted. Concerns about air quality, unpleasant odors, and signs of wear like cigarette burns and stains are frequently mentioned, highlighting the need for better upkeep and housekeeping.
Cleanliness is a major concern for guests, with many reviews pointing out issues like dirty floors, dust accumulation, and mold. Bathrooms appear particularly problematic, often described as filthy with hair and an unpleasant odor. These factors contribute to a run-down impression of the establishment, affecting overall guest satisfaction.
Despite these challenges, the staff at Quality Inn Merchants Drive is consistently praised for their friendliness and helpfulness. The front desk personnel receive acclaim for making check-in a pleasant experience and for being responsive to guests’ needs. Although interactions occasionally fall short, the staff's positive attitude and attentive service significantly enhance the stay for many travelers.
Overall, while Quality Inn Merchants Drive offers an excellent location and exceptional staff service, attention to cleanliness and room maintenance could improve the experience for guests.
Categories
Dog Friendly
Pool
Outdoor Pool
Business
Outdoor Pool
Room Types
Double Room with Two Double Beds - Non-SmokingThis room includes cable TV and a refrigerator.
King Room - Non-SmokingThis room includes cable TV and a refrigerator.
Queen Room - Accessible/Non-SmokingThe double room offers a tea and coffee maker. The unit offers 1 bed.
Queen Room - Accessible/SmokingThe double room provides a tea and coffee maker. The unit offers 1 bed.
Guest Reviews
6.6
Rated
Review Summaries
Location
Nestled right off the highway, Quality Inn Merchants Drive offers a prime spot for travelers seeking convenience and accessibility. Its central location makes it a strategic choice for those attending events nearby, and it's close to everything one might need, including several restaurants and other hotels in the area. The hotel sits in a nice, quiet area, providing a serene escape while still keeping guests well-connected to the hustle and bustle of Knoxville. Its proximity to major routes ensures that visitors have an easy time navigating to their destinations, all while enjoying good value for their money. For anyone scheduling a trip to Knoxville, this location stands out as being particularly convenient and pleasant.
Breakfast
The breakfast at Quality Inn Merchants Drive presents a mixed experience for guests with varied expectations. While some find the offerings simple yet delicious, others note the options as limited and lacking variety. Guests looking for specific items like bacon, eggs, fruit, grits, and oatmeal may find the selection doesn't meet their desires. Despite these shortcomings, the breakfast area receives positive remarks for its appealing ambiance, with seating and surroundings deemed quite pleasant. Although not consistently favored for its taste or selection, the breakfast remains a regular, decent option for guests starting their day.
Rooms
Visitors to Quality Inn Merchants Drive express mixed feelings about the accommodations. On the positive side, several guests find their rooms nice and clean, offering a level of comfort that is appreciated. Despite some general satisfaction with the cleanliness, concerns involving upkeep are apparent, with observations of rooms being outdated and decor not particularly appealing. Issues with lighting, particularly in the bathroom area, and the presence of green paint are minor drawbacks that detract from the room's ambiance.
Several reviews highlight areas that require attention. Guests report instances of unpleasant odors, such as mold and mustiness, which suggest underlying issues with air quality. The building's age is showing, with observed signs of wear, including cigarette burns on bedspreads, stains, and peeling on walls. Problems with cleanliness, such as finding hair in the bathtub and dead bugs on the floor, point to the need for improved housekeeping standards.
Overall, while some rooms deliver on comfort and cleanliness, there are notable challenges related to maintenance, cleanliness, and aesthetics that impact the overall experience for guests at Quality Inn Merchants Drive.
Cleanliness
Quality Inn Merchants Drive is a property where cleanliness seems to be a significant concern among guests. While there is occasional mention of a clean room, the overwhelming sentiment describes issues such as dirty floors, dust accumulation behind furniture, and mold present in certain areas. Many reviews specifically highlight problems in the bathrooms, noting filthy conditions, hair in the tubs, and an unpleasant odor in guest rooms. Maintenance issues like water leaks and stained ceiling tiles contribute to an overall impression of the establishment being run down. The inconsistency in cleanliness and upkeep affects the guest experience, leaving visitors disappointed during their stay.
Staff
At Quality Inn Merchants Drive, guests can expect to encounter a remarkably friendly and welcoming atmosphere created by the hotel's staff. Visitors frequently highlight the exceptional politeness and helpfulness of the team, with particular praise directed at the front desk personnel. The check-in experience stands out thanks to the personable and accommodating receptionists, making guests feel at ease from the moment they arrive. Many reviews commend specific staff members for their kindness and responsiveness at any hour, ensuring that guests' needs are promptly addressed. Although there are mentions of occasional less-than-satisfactory interactions, overall, the staff's enthusiasm and attentive service leave a positive impression, enhancing the stay for many travelers.
FAQ
Yes, Quality Inn Merchants Drive has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Quality Inn Merchants Drive.
Yes, Quality Inn Merchants Drive welcomes dogs.
No, parking facilities aren't available at Quality Inn Merchants Drive.
No, Quality Inn Merchants Drive doesn't have a gym.
