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Summary of reviewsSotetsu Fresa Inn Kobe Sannomiya offers a highly regarded stay characterized by its exceptional location, cleanliness and reasonable pricing, making it a prime choice for both tourists and business travelers.
The hotel’s location receives consistent praise for being exceptionally convenient. Situated a short walk from Sannomiya Station, it offers excellent connectivity to various transportation options, including trains, subways and buses. Guests appreciate the abundance of nearby amenities, such as restaurants, convenience stores, shopping malls and supermarkets, which contribute to an enjoyable and hassle-free stay. The pedestrian-friendly environment further enhances its appeal.
Regarding breakfast, guests have mixed feelings. Many enjoy the delicious traditional Japanese offerings and the all-you-can-eat buffet, while others note a lack of variety in Western-style options. The breakfast venue is convenient and good value, though it can become crowded and the quality of coffee and the cleanliness of dishes sometimes falls short.
The surrounding area provides abundant dining options with numerous restaurants near Sannomiya Station. Guests particularly enjoy the nearby eateries, including a highly praised Japanese restaurant located below the hotel.
Rooms at Sotetsu Fresa Inn Kobe Sannomiya are consistently described as clean, comfortable and well-maintained. Despite their compact size, they are well-equipped and offer modern amenities such as spacious bathtubs and separate toilets. The rooms' comfort and functional layout, along with good sound insulation and adequate natural light, contribute to a pleasant stay.
Cleanliness is a notable strength with frequent commendations for the spotless rooms, bathrooms and well-maintained common areas. Despite high traffic, the hotel succeeds in maintaining a clean and tidy environment.
The staff is praised for their exceptional service, characterized by friendliness, helpfulness and professionalism. Fluency in multiple languages further enhances their approachability and effectiveness, ensuring a smooth and welcoming experience for guests.
WiFi at the hotel is generally reliable and fast, though some guests experience occasional connectivity issues in specific areas. Parking is convenient with nearby lots, though parking fees can be high and availability may vary.
The beds are widely regarded as comfortable and spacious, contributing to a good night’s sleep. Pillow preferences are effectively addressed by the hotel staff, ensuring overall guest satisfaction in terms of rest and comfort.
As a three-star hotel, Sotetsu Fresa Inn Kobe Sannomiya offers clean, efficient and cost-effective accommodations. It meets typical three-star expectations, providing excellent value for money. The hotel is noted for being new and well-maintained, making it a practical choice for short stays.
For business travelers, the hotel is an efficient and reliable option, offering the necessary amenities and proximity to transport hubs. While the spaces may be compact, they are typical of business hotels in Japan and are offset by the hotel’s strategic location and excellent cost performance.
In summary, Sotetsu Fresa Inn Kobe Sannomiya excels in providing convenient, clean and comfortable accommodations with exceptional service, making it a highly recommended choice in Kobe. Show more
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Hotel with Parking
Sotetsu Fresa Inn Kobe Sannomiya offers access to nearby public parking for guests.
3-Star Hotel
This hotel is centrally located near Sannomiya station and shopping streets, providing excellent access to transportation and shopping. It receives consistently high reviews.
Business Hotel
Room Types
Standard Single Room - Non-SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The single room provides air conditioning, an electric kettle, pajamas, heating and a flat-screen TV. The unit offers 1 bed.
Superior Single Room - Non-SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The single room features air conditioning, an electric kettle, pajamas, heating and a flat-screen TV. The unit has 1 bed.
Standard Double Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV, an electric kettle, pajamas and heating. The unit has 1 bed.
Standard Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room provides air conditioning, an electric kettle, pajamas, heating and a flat-screen TV. The unit offers 2 beds.
Deluxe Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This twin room is air-conditioned and has a flat-screen TV, an electric kettle, pajamas and heating. The unit has 2 beds.
Room Selected at Check-In - Non-SmokingThe single room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The single room features air conditioning, an electric kettle, pajamas, heating, as well as a flat-screen TV. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Location
Sotetsu Fresa Inn Kobe Sannomiya is highly praised for its exceptional and convenient location, situated just a short walk away from Sannomiya Station. Guests frequently highlight that the hotel is ideally positioned for easy access to various modes of transportation, including trains, subways and buses, making it an excellent hub for exploring Kobe and beyond.
The proximity to numerous amenities is another strong point noted in the reviews. With a variety of restaurants, convenience stores, shopping malls and supermarkets nearby, guests find it easy to meet their daily needs without venturing too far. The pedestrian-friendly area around the hotel also adds to its allure, providing a safe and pleasant environment for walking.
Accessibility is a significant advantage, making it straightforward to move around the city and visit local attractions. The close distance to transportation options such as the airport shuttle bus and the Port Island Line further enhances the hotel's appeal for travelers.
Overall, the hotel's location is commended for being both practical and central, offering excellent connectivity and convenience to tourists and business travelers alike.
Breakfast
The breakfast experience at Sotetsu Fresa Inn Kobe Sannomiya has received mixed reviews from guests. Many guests have praised the traditional Japanese breakfast, describing it as delicious and very good with some highlighting the wide selection of typical Asian breakfast dishes and specific items like mentaiko. The all-you-can-eat buffet style was appreciated by those who enjoy a diverse and fulfilling meal.
Despite this, some visitors felt that the breakfast was a bit simple, relatively monotonous and mainly catered to Japanese tastes with limited options for Western-style preferences. There were recurring mentions of the desire for more variety, particularly for bread and meat options. Availability and stocking of side dishes was a concern for a few guests who noticed they run out quickly.
While the breakfast venue was noted to be convenient and offered good value for money, it tended to get crowded, which could affect the overall experience. Pointed criticisms included the quality of coffee and occasional issues with the cleanliness of dishes and utensils. Nonetheless, many guests still found the breakfast delicious and a positive highlight of their stay.
Dinner
The area around Sotetsu Fresa Inn Kobe Sannomiya offers an abundance of dining options. Guests have found it convenient for dinner with numerous delicious restaurants close to Sannomiya Station. A highly praised Japanese restaurant is located right below the facility, adding to the allure. The surrounding streets feature a diverse range of restaurants and dining establishments, making it easy for guests to find something that suits their tastes. Reviews highlight the accessibility and variety of dining choices nearby, frequently mentioning how much they enjoyed the nearby eateries.
Rooms
The reviews of Sotetsu Fresa Inn Kobe Sannomiya reveal a consistently positive sentiment regarding the cleanliness and comfort of the rooms. The rooms, described as clean, tidy and well-maintained, often come with modern amenities, including spacious bathtubs and separate toilets in some cases, making them fully functional and convenient for travelers.
Visitors appreciate the location's proximity to the station, which adds to the convenience of their stay. The rooms are lauded for their comfort with well-equipped and functional layouts, even though many guests noted the rooms are small. Despite their compact size, rooms are considered to have everything needed for a pleasant stay, including good sound insulation, clean, comfortable beds and adequate natural light from fairly large windows.
In terms of size, the rooms vary. Single rooms tend to be small yet fully equipped, while some deluxe rooms are more spacious. There are mixed comments about the family rooms and twin bedrooms with some guests finding them cramped for multiple occupants and luggage.
The overall ambiance is quiet and peaceful with neat and stylish room designs. Despite occasional minor issues like cigarette smells, dust in some areas and limited suitcase space, guests primarily found the accommodations satisfactory and reasonable in value. Amenities like small fridges and the overall new, clean and comfortable feel of the facilities added to their positive experiences.
In summary, Sotetsu Fresa Inn Kobe Sannomiya offers clean, comfortable and well-located accommodations with compact yet functional rooms, making it a suitable choice for travelers looking for convenience and efficiency.
Beds
The reviews for the beds at Sotetsu Fresa Inn Kobe Sannomiya paint a generally positive picture, highlighting the comfort and spaciousness of the bedding. Guests frequently describe the beds as comfortable with a firmness that contributes to a good night's sleep. Many appreciate the large size of the beds, making them suitable for families with children. The rooms themselves are noted for being clean, which adds to the overall positive sleeping experience.
Pillows, although a point of contention for a few, are mostly considered very comfortable. Some guests found them either too hard or too few, but these issues seem to be addressed promptly by the hotel staff. The bedding, including futons and comforters, receives mixed reviews with occasional mentions of discomfort due to being too firm or rough, yet these instances appear to be the exception rather than the rule.
In summary, the beds at Sotetsu Fresa Inn Kobe Sannomiya are widely regarded as comfortable and spacious, fostering deep and restful sleep for the majority of guests. The hotel’s attention to promptly accommodate additional requests for pillows or sheets further enhances the sleeping experience, ensuring most guests leave well-rested and satisfied.
Cleanliness
Patrons of the Sotetsu Fresa Inn Kobe Sannomiya consistently highlight the hotel’s remarkable cleanliness. The rooms receive frequent praise for being very clean, tidy and comfortable with a strong sense of hygiene throughout the facility. Guests note that the bathrooms are spotless with no presence of mold and the overall indoor environment maintains a high level of tidiness. The hotel's new and modern interiors contribute to its fresh and clean atmosphere, further enhancing the guest experience.
Despite the high traffic in the area, the hotel maintains its pristine state, making it a well-cared-for establishment. Situated in a convenient location near Sannomiya Station, guests find the combination of cleanliness and accessibility to be particularly appealing. Facilities across the hotel, including the rooms and common areas, are described as clean and cozy, contributing to a pleasant stay.
However, some isolated concerns about cleaning efficiency and overlooked details, such as dust and hair in specific spots, are mentioned. Nevertheless, the prevalent feedback underscores the hotel's commitment to maintaining a clean and inviting environment for its guests, making it a comfortable and reliable option for travelers visiting Kobe.
Staff
At Sotetsu Fresa Inn Kobe Sannomiya, the staff is frequently praised for their exceptional service and dedication to guest satisfaction. Reviewers consistently highlight the friendly, helpful and courteous nature of the team with many specifically noting the polite and attentive customer service provided. The front desk clerks, in particular, are often mentioned for their warm hospitality and quick, efficient responses to guest inquiries. Multiple guests have pointed out how the staff is approachable and ready to assist, ensuring smooth check-in and check-out processes.
Moreover, the staff's ability to communicate in different languages, such as Korean, further enhances their inclusivity and approachability. Despite some mentions of understaffing and isolated poor responses, the majority of reviews reflect a highly positive experience with the personnel, emphasizing the staff’s kindness, professionalism and eagerness to resolve any issues promptly. Whether early in the morning or late at night, the team at Sotetsu Fresa Inn Kobe Sannomiya consistently contributes to a welcoming and efficient stay for all visitors.
Wi-Fi
When staying at Sotetsu Fresa Inn Kobe Sannomiya, guests can generally expect a positive experience with the hotel's WiFi service. Many reviews highlight the fast, reliable and stable WiFi connectivity available throughout their stay. Notably, phrases such as strong and reliable, fantastic and solid WiFi speeds frequently appear in guest feedback, suggesting that the hotel caters well to those who require dependable internet access. The availability of free WiFi in rooms adds to the convenience and comfort.
However, it's essential to acknowledge some variability in experiences. Several reviews mention weak signals and spotty connectivity, indicating occasional issues with WiFi performance. Some guests reported the connection as slow and unreliable in specific areas of the hotel. Overall, while the WiFi service at Sotetsu Fresa Inn Kobe Sannomiya receives praise for its speed and reliability, intermittent issues may occur, depending on the location within the hotel.
Parking
Sotetsu Fresa Inn Kobe Sannomiya offers various convenient parking options with several reviews highlighting the proximity and ease of access to nearby parking facilities. Many guests found the partnered parking lots to be just a short distance away, providing a hassle-free experience. While some mentioned the parking fees to be on the higher side, others appreciated the availability of parking discounts and clear maps provided by the hotel. The staff, especially Mr. Pan, were commended for offering detailed accommodation and parking instructions. Although there are instances of the parking lot being full, alternative parking is available in the town. Some guests had to resort to parking a bit further away at options like Times parking, but overall, the convenience and nearby availability of parking facilities were positively acknowledged by many.
3 Star
Sotetsu Fresa Inn Kobe Sannomiya offers a straightforward, clean and cost-effective accommodation experience, aligning well with the typical expectations for a three-star hotel. Guests describe it as a good choice within its category, providing standard three-star comfort and amenities. The hotel maintains a reliable three-star service level with customer service and room layouts that match what one would anticipate from a standard three-star establishment.
The hotel is noted for its affordability with reasonable rates and good value for money. Many reviews point out the hotel’s wallet-friendly and budget-conscious nature, making it an attractive option for both business and leisure travelers who are looking for decent pricing and clean facilities.
Sotetsu Fresa Inn Kobe Sannomiya is highlighted for being new and clean without any significant shortcomings at its price point, including breakfast. The accommodations are deemed sufficient for business use and the overall experience is comfortable and comparable to other three-star hotels. It provides basic amenities expected in its category, ensuring that guests find it a practical choice for a stay in Kobe.
Business
Sotetsu Fresa Inn Kobe Sannomiya emerges as an efficient and reliable choice for business travelers, catering to all essential needs of a professional stay. Labeled as ideal for business trips, this hotel offers rooms that are perfectly suitable for such purposes, providing the necessary amenities and conveniences. Its proximity to the station further enhances its appeal for business use.
While some reviews point out the limited space and basic setup, these traits are typical of ordinary business hotels in Japan. Despite these minor drawbacks, the hotel is commended for its excellent cost performance, especially considering its strategic location.
Overall, Sotetsu Fresa Inn Kobe Sannomiya stands as a convenient and practical option for business travelers, presenting everything needed for a short-term stay. However, potential guests should be mindful of the compact nature of the facilities, such as smaller tables and combined bathtub and toilet arrangements, which might be less comfortable for some.
No, Sotetsu Fresa Inn Kobe Sannomiya doesn't have any pool.
No, a spa isn't available at Sotetsu Fresa Inn Kobe Sannomiya.
No, Sotetsu Fresa Inn Kobe Sannomiya doesn't allow dogs.
Yes, parking facilities are available at Sotetsu Fresa Inn Kobe Sannomiya.
No, Sotetsu Fresa Inn Kobe Sannomiya doesn't have a gym.