Cochin, NH 17, Service Rd, opposite Alshifa Hospital, Samridhi Nagar, Nethaji Nagar, Edappally10.030414,76.304749(Show on Map)
6.5
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Shams Inn enjoys a prime location, which guests greatly appreciate. Conveniently situated near the main road and close to Lulu Mall and various dining options, the hotel offers easy access to shopping and restaurants, making it a well-regarded spot for visitors. While some mention a bit of noise due to its roadside position, the overall consensus is highly favorable regarding its accessibility and proximity to essential amenities.
The rooms have received mixed feedback. On the positive side, many guests find them clean, spacious and well-maintained, complete with amenities such as side tables, wardrobes and TV with cable connections. Some guests were pleased with the room designs and overall conditions. However, there are recurring issues mentioned, including unpleasant smells, mosquitoes and problems with bathroom drainage and cleanliness. Some guests also noted discrepancies between the online pictures and actual room sizes, along with malfunctioning air conditioning remotes and door locks.
Cleanliness is another mixed category for Hotel Shams Inn. While some guests have praised the hygiene standards, noting clean beds and standard basic amenities, others have raised concerns about dirty bed linens, towels and stained sheets. The bathrooms, in particular, attracted criticism for being unclean and having unpleasant odors. Additional remarks were made about mosquitoes, blocked drains and poor maintenance.
The staff at Hotel Shams Inn stand out as a highlight. Described as friendly, helpful and cordial, the staff greatly enhance the guest experience. Special mentions were made about the reception team's helpfulness and room boy Mohamed's excellent service. Despite some issues with unavailable TV channels and construction noise, the staff's positive interactions leave a lasting impression on guests.
In summary, Hotel Shams Inn provides an advantageously located, generally clean and guest-friendly environment with exceptional staff service adding to the positive aspects of the stay. However, addressing the cleanliness and maintenance issues would further enhance the overall guest experience.
Categories
Family
Parking
Small
3 Star
Room Types
Deluxe Double RoomThis double room is air-conditioned and features a flat-screen TV, a wardrobe and a dressing room. The unit offers 1 bed.
Guest Reviews
6.5
Rated
Review Summaries
Location
Hotel Shams Inn boasts an impressive location that guests highly appreciate. Situated conveniently near the main road, it's easy to access and offers close proximity to Lulu Mall and several restaurants, making it a prime spot for both shopping and dining. Many guests emphasize the hotel's superb and perfect location, citing it as a significant highlight of their stay.
The location not only makes it easy to find but also ensures that essentials are within walking distance. While some reviews mention a bit of disturbance due to its position near the main road, the overall feedback leans heavily toward the positive.
Complementing the prime location, the hotel also garners praise for its cleanliness and hygiene standards. Guests often mention the excellent service and supportive nature of the staff, which significantly enhances their experience. Rooms are described as spacious, neat and clean, contributing to the overall value for money.
In summary, Hotel Shams Inn provides a strategically placed, clean and guest-friendly environment that earns high marks across various aspects, particularly its advantageous location.
Rooms
Guests have had mixed experiences with the rooms at Hotel Shams Inn. On the positive side, many reviews highlight that the rooms are clean and well-maintained. Guests have appreciated the spaciousness and amenities such as side tables, wardrobes, TV and cable connections. Some have described the rooms as great with pleasing designs and overall good conditions.
However, other reviews point out several areas for improvement. There are mentions of unpleasant smells, mosquitoes and blocked bathroom drainage. A few guests noted that the rooms were smaller than expected and didn't match the pictures online. Issues with cleanliness were also mentioned, including dusty surfaces, dirty bed sheets and unappealing appearances. Additionally, some guests experienced problems with door locks and malfunctioning air conditioning remotes.
Overall, while some guests have enjoyed their stay, there are consistent remarks suggesting that cleanliness and maintenance need to be addressed to improve the guest experience.
Cleanliness
Hotel Shams Inn has received mixed reviews regarding cleanliness. On a positive note, some guests have praised the superb hygiene and noted that certain rooms appeared nice and clean at first glance. Beds, bedspreads and some basic amenities like complimentary water bottles, soap and shampoo were considered proper by several visitors. The reception staff were also highlighted as being cordial and helpful and the ample parking space was appreciated.
However, many guests pointed out significant cleanliness issues. Several reviews mentioned dirty blankets, towels and bed sheets with some even having stains. The washrooms, in particular, were frequently criticized for being unclean and having bad smells. Problems with mosquitoes, blocked drainage and broken amenities such as taps and fans were reported. The level of maintenance was deemed poor with specific references to dust and unappealing room appearances. Additional comments spoke to unethical charges for early check-ins and overall dissatisfaction with room conditions.
Staff
Hotel Shams Inn boasts a dedicated and welcoming staff, consistently described as friendly, helpful and cordial. Guests have highlighted the excellent attitude and behavior of the team, emphasizing the particular helpfulness of the reception staff and room boy Mohamed. Despite occasional inconveniences such as TV channels being unavailable and construction noise, the overall positive interaction with the hotel personnel significantly enhances the guest experience.
FAQ
No, Hotel Shams Inn doesn't have any pool.
No, a spa isn't available at Hotel Shams Inn.
No, Hotel Shams Inn doesn't allow dogs.
Yes, parking facilities are available at Hotel Shams Inn.
