The Leela Ashtamudi, A Raviz Hotel
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Summary of reviewsThe Leela Ashtamudi, A Raviz Hotel, enjoys an exceptional location on the picturesque banks of Ashtamudi Lake, providing stunning views that beautifully encapsulate Kerala's backwaters. This serene setting offers a perfect escape for guests seeking tranquility while maintaining convenient proximity to the city center, just a ten-minute drive away. The hotel’s heritage architecture further enhances its scenic charm, making it an ideal retreat for relaxation and leisure activities like boating.
The breakfast experience at the hotel is broadly well-received with a large, sumptuous buffet that includes a variety of Indian dishes, especially traditional South Indian items. The food quality is generally praised, adding to the delightful morning ambiance. However, there are suggestions for improving service speed and variety, alongside more local Kerala dishes.
Dinner at The Leela Ashtamudi receives mixed reviews. Many guests praise the high quality and deliciousness of specific dishes, noting friendly and attentive staff and a pleasant restaurant ambiance, especially during special occasions. However, critiques include inconsistent buffet quality, occasional cold food and lack of variety.
The rooms offer spaciousness and comfort with beautiful views and amenities like Jacuzzi tubs significantly enhancing the luxurious experience. Yet, maintenance issues such as outdated decor, plumbing and electrical problems and occasional lapses in cleanliness have been noted. Addressing these areas could substantially elevate the guest experience.
Cleanliness across the hotel requires attention, as some guests report problems that include dirty bathroom floors, unpleasant smells and neglected food trays. Enhancing the cleanliness standards could align the hotel more closely with the five-star expectations.
The hotel's staff consistently receive high praise for their exceptional politeness, helpfulness and dedication. Specific staff members are frequently mentioned for their outstanding service, contributing significantly to the guests' overall positive experience.
The spa services at the hotel are highly commended with exceptional ayurvedic treatments and massages greatly appreciated by guests, adding to the luxurious stay. Similarly, the pool facilities are generally well-regarded for their serene atmosphere and cleanliness, despite minor issues that occasionally arise.
Bedding comfort and room views are positively highlighted, though concerns about old, sagging mattresses and occasional issues with lighting and cleanliness have been reported. Addressing these concerns could enhance the guest comfort levels.
As the only five-star hotel in the area, The Leela Ashtamudi offers a luxurious experience that many guests find worthwhile, despite some mixed reviews about its adherence to five-star standards. While some feel the hotel reflects the prestigious Leela brand, others suggest further improvements could elevate it to the expected luxury emphatically.
In summary, The Leela Ashtamudi, A Raviz Hotel, is praised for its beautiful location, scenic views and accommodating staff, making it a memorable stay for many. Improving certain aspects such as service speed, room maintenance and cleanliness could enhance its reputation as a premier luxury retreat.
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The breakfast experience at the hotel is broadly well-received with a large, sumptuous buffet that includes a variety of Indian dishes, especially traditional South Indian items. The food quality is generally praised, adding to the delightful morning ambiance. However, there are suggestions for improving service speed and variety, alongside more local Kerala dishes.
Dinner at The Leela Ashtamudi receives mixed reviews. Many guests praise the high quality and deliciousness of specific dishes, noting friendly and attentive staff and a pleasant restaurant ambiance, especially during special occasions. However, critiques include inconsistent buffet quality, occasional cold food and lack of variety.
The rooms offer spaciousness and comfort with beautiful views and amenities like Jacuzzi tubs significantly enhancing the luxurious experience. Yet, maintenance issues such as outdated decor, plumbing and electrical problems and occasional lapses in cleanliness have been noted. Addressing these areas could substantially elevate the guest experience.
Cleanliness across the hotel requires attention, as some guests report problems that include dirty bathroom floors, unpleasant smells and neglected food trays. Enhancing the cleanliness standards could align the hotel more closely with the five-star expectations.
The hotel's staff consistently receive high praise for their exceptional politeness, helpfulness and dedication. Specific staff members are frequently mentioned for their outstanding service, contributing significantly to the guests' overall positive experience.
The spa services at the hotel are highly commended with exceptional ayurvedic treatments and massages greatly appreciated by guests, adding to the luxurious stay. Similarly, the pool facilities are generally well-regarded for their serene atmosphere and cleanliness, despite minor issues that occasionally arise.
Bedding comfort and room views are positively highlighted, though concerns about old, sagging mattresses and occasional issues with lighting and cleanliness have been reported. Addressing these concerns could enhance the guest comfort levels.
As the only five-star hotel in the area, The Leela Ashtamudi offers a luxurious experience that many guests find worthwhile, despite some mixed reviews about its adherence to five-star standards. While some feel the hotel reflects the prestigious Leela brand, others suggest further improvements could elevate it to the expected luxury emphatically.
In summary, The Leela Ashtamudi, A Raviz Hotel, is praised for its beautiful location, scenic views and accommodating staff, making it a memorable stay for many. Improving certain aspects such as service speed, room maintenance and cleanliness could enhance its reputation as a premier luxury retreat.
Luxury Resort
A luxury property belonging to The Leela group, known for its high standards of hospitality and opulent settings, located in Ashtamudi.
Resort for Honeymoon
Located on the banks of Ashtamudi Lake in Kollam, this hotel offers luxurious suites and villas with stunning lake views. Its serene backwater setting and Ayurvedic spa make it ideal for a relaxed and romantic honeymoon.
Resort with Spa
This hotel is located along Ashtamudi Lake and offers a peaceful environment surrounded by nature. It provides high-class amenities, friendly staff, and great food, making it a top choice for a relaxing spa getaway.
Family Friendly Resort
This resort is built in the traditional Kerala nalukettu style and stands on the banks of the Ashtamudi Lake. It offers boat rides through lush mangroves and glimpses of life on the serene backwaters, with folk music and classical South Indian dance programs.
Romantic Resort
Located on the banks of Ashtamudi Lake, this hotel offers luxurious rooms and suites with private balconies and lake views. It features a spa, infinity pool, and houseboat cruises, creating a romantic and serene atmosphere.
Resort with Swimming Pool
This resort is known for its excellent hospitality, high-class amenities, and friendly staff. It is located along Ashtamudi Lake, offering a peaceful and nature-surrounded environment, with a swimming pool.
Outdoor Pool
Business Resort
This hotel offers a business center and is known for its sophisticated design and exceptional service. It also provides free Wi-Fi and spa services, which are valuable for business travelers seeking relaxation.
Resort with Parking
Located on the banks of Ashtamudi Lake, this hotel offers scenic views and luxurious accommodations. Its reputation as a Raviz property ensures high standards of service and amenities, including spacious parking.
Accessible Resort
The Leela Ashtamudi, A Raviz Hotel provides general wheelchair access to its premises. The property is also equipped with elevators to ensure convenient movement for guests throughout the hotel.
Resort with Gym
This 5-star resort offers a gym, water sports, and a swimming pool. It is a luxury option with excellent ratings and reviews, making it a top choice for fitness and recreation.
5-Star Resort
Overlooking the Ashtamudi Lake in Kollam, this hotel provides luxurious rooms and suites with lake views. It features an Ayurvedic spa, multiple dining options, and serene surroundings, ensuring a relaxing and rejuvenating experience.
Resort with Outdoor Pool
This luxury resort offers an exceptional outdoor pool experience, featuring a main outdoor pool, a dedicated children's pool, and a hot tub. Guests can enjoy stunning lake views from the pool area, complemented by a full-service spa and health club facilities.
Resort Taking Steps Towards Sustainability
Resort for Yoga
Guest Reviews
The Leela Ashtamudi, A Raviz Hotel, boasts an exceptional location on the serene banks of Ashtamudi Lake, offering stunning and breathtaking views that perfectly encapsulate the essence of Kerala's backwaters. The hotel's positioning provides a beautiful and peaceful environment, ideal for guests seeking a tranquil escape. Its placement allows for a true waterfront experience, making it a standout destination for visitors looking to immerse themselves in the natural beauty of the area.
The ambience of the hotel is enhanced by its proximity to the water, making it an ideal spot for relaxation and leisure activities such as boating. Despite being slightly removed from the bustle of the city, it remains conveniently close, just a ten-minute drive from the center, ensuring accessibility without sacrificing tranquility.
The hotel's heritage architecture complements its scenic surroundings and the well-maintained property offers not just comfort but a picturesque setting that guests find highly appealing. Overall, the combination of excellent location, beautiful views and serene atmosphere makes The Leela Ashtamudi a highly recommended destination for an unforgettable stay.
The breakfast experience at The Leela Ashtamudi, A Raviz Hotel has garnered overall positive feedback from guests. The buffet spread is described as sumptuous, large and impressive, offering a wide selection of dishes. Many guests appreciated the varied flavors of Indian cuisine, especially the inclusion of traditional South Indian items and the convenience of freshly made dosas upon request. The breakfast ambience is praised for being excellent and the quality of food as delicious and superb.
However, there are some critiques regarding the breakfast service and variety. Some guests mentioned that, despite the good taste, the service could be slow during busy times and there could be an improved variety of local Kerala dishes. A few reviewers noted issues with the breakfast room's condition and mentioned that additional staffing and training could enhance the experience.
Overall, while there are areas for improvement, the breakfast at The Leela Ashtamudi is generally well-received for its quality, variety and authentic flavors.
The dinner experience at The Leela Ashtamudi, A Raviz Hotel, garnered a mix of reviews from guests. Many guests praised the restaurant for its high quality and delicious food, noting specific dishes like the Fish Nirvana and lauding the friendly and attentive staff. The overall ambiance of the restaurant was also appreciated by several visitors. Special occasions were particularly well-catered with personalized meal planning and thoughtful decorations enhancing the dining experience.
On the other hand, some guests expressed dissatisfaction with aspects of the dinner service. The dinner buffet received mixed reviews; while some found it impressive, others were disappointed with the variety and quality. The absence of a senior chef at times seemed to affect the quality of the offerings. Issues such as cold food, lack of options and meals not meeting expectations were also noted, along with criticisms about the restaurant ambiance and value for money.
Despite these inconsistencies, the dinner experience at The Leela Ashtamudi often shone, particularly when the staff's dedication and the hotel’s special touches came into play.
The rooms at The Leela Ashtamudi, A Raviz Hotel present a mix of experiences. On the positive side, guests frequently mention the spaciousness and comfort of the rooms. Cleanliness is generally well-regarded with rooms described as neat, well-maintained and equipped with good in-room facilities. A significant highlight for many is the stunning view from the rooms and the hotel's beautiful ambiance, including a fantastic reception space and appealing seating areas on each floor. Particular features like the Jacuzzi tubs also receive high praise, adding to the luxurious feel of some rooms.
However, there are areas that require improvement, as reported by various guests. Several reviews highlight the necessity for renovations, pointing out that the decor and furnishings are somewhat outdated. Plumbing, electrical issues and room cleanliness need attention, as some rooms have been noted to have foul smells and even minor pest issues. The planning and upkeep of certain bathrooms fall short of expectations for a hotel of this class. Moreover, occasional lapses in room service and maintenance, such as missing bathmats and lack of refrigerator, have been noted. Although the rooms provide good views, some Superior Rooms have had layout issues like joint beds instead of a single large one.
Overall, while the rooms offer satisfactory comfort and space, addressing the maintenance and service concerns would significantly enhance the guest experience at this otherwise promising hotel.
At The Leela Ashtamudi, A Raviz Hotel, the bedding and toiletries have received praise from guests with mentions of comfortable beds contributing to an enjoyable stay. The rooms boast great lake views, adding to the overall pleasant ambiance. The inclusion of a Jacuzzi tub inside the room has also been highlighted as a fantastic feature, enhancing the luxury experience. However, there are some concerns about the mattresses in several rooms being old and sagging, leading to discomfort and aches. Maintenance could potentially resolve these issues. Additionally, there were mentions of poor lighting in the rooms and stained bedsheets, suggesting room for improvement in housekeeping. Families have noted that the bed size might be inadequate for larger groups. Overall, while there are positive aspects regarding comfort and amenities, some areas could benefit from enhanced maintenance and attention to detail.
The reviews of The Leela Ashtamudi, A Raviz Hotel, highlight both strengths and areas requiring improvement, particularly concerning cleanliness. Guests appreciated the clean facility, noting that some rooms were big, clean and featured impressive amenities like a Jacuzzi tub. However, there were frequent mentions of maintenance issues with some guests finding the overall cleanliness not up to the five-star standard they expected. Observations included dirty bathroom floors, foul smells in the corridors and unclean toilets. It was also noted that windows were not clean and food trays were often left outside rooms all day. Staff friendliness, food quality and ambiance received positive mentions, but there is a consensus that cleanliness, especially in rooms and common areas, needs significant improvement to truly match the expectations of a luxury hotel.
The staff at The Leela Ashtamudi, A Raviz Hotel, consistently receive high praise from guests with many highlighting their politeness and eagerness to serve. Guests frequently describe the staff as friendly, courteous, helpful, pleasant and accommodating. Exceptional customer service appears to be a standard across all hotel departments and specific individuals, such as Bijil in the restaurant and Mr. Ballyappa and Mr. Christofer at the F&B location, are noted for their kindness and attentive service.
Guests appreciate the staff's efforts to make their stay comfortable, noting instances where staff went the extra mile, especially in making children feel at ease. Names like Sameer and Savanna are mentioned for their helpfulness, emphasizing the personal touch that staff members bring to their roles.
Despite the overwhelmingly positive feedback, a few reviews suggest that some staff members might benefit from additional coaching to handle guest needs more efficiently. Nevertheless, the general sentiment reflects an atmosphere of kindness and professionalism with many guests crediting the superb staff for enhancing the overall experience at the hotel.
With adjectives like exceptional, awesome and amazing frequently used, it's clear that the staff's warm hospitality contributes significantly to the property's charm, making it a memorable stay for many.
The Leela Ashtamudi, A Raviz Hotel, offers an exceptional spa experience with highly praised services. Guests particularly commend the ayurvedic treatments with many noting the excellence of the therapist, Ms. Sai. Visitors have described the spa treatments as rejuvenating with standout mentions of the Swedish massage and the overall quality of the massages. The spa facilities, including the spa shower post-massage, add to the luxurious experience. Whether indulging in a relaxing boat ride or opting for one of the revitalizing spa treatments, guests highlight the spa as a significant highlight of their stay.
The pool at The Leela Ashtamudi, A Raviz Hotel, is generally appreciated for its serene atmosphere and ample size, providing a relaxing experience for guests. On the positive side, the swimming pool is described as good with the plunge pool and infinity pool particularly noted for their cleanliness. Guests also enjoy the offerings around the pool area, such as daily High Tea and a short cruise on the lake.
However, there are some remarks about the cleanliness of the pool surroundings and occasional issues with the pool's condition, which could be improved. Despite these concerns, the overall sentiment remains favorable towards the pool facilities at the hotel.
The Leela Ashtamudi, A Raviz Hotel, stands as the only 5-star hotel in its area. Despite this unique positioning, some guests feel that the hotel falls short of the five-star standards they expect. There are mixed reviews about the cleanliness with some highlighting dusty furniture and forgotten rubbish under the bed. Rooms in the tower block have been mentioned as small and not well-maintained for a five-star establishment. The food, particularly the buffet dinner, has been noted as not meeting the expected five-star quality. While some guests describe it as a fine five-star hotel and appreciate the overall experience, others suggest it does not entirely live up to the prestigious Leela brand reputation. Addressing these concerns could enhance the quality of service for future visitors.
The Leela Ashtamudi, A Raviz Hotel, offers a luxurious and tranquil retreat with top-notch amenities and great luxury hospitality, making it a resort that is worth staying at. While there are reservations about whether it fully meets the expectations of a 5-star hotel, it offers a refined experience that aligns with the standards of a very fine 5-star property. Despite the smaller-than-anticipated resort area, guests can anticipate a stay characterized by high-end facilities and serene luxury.
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Location
The ambience of the hotel is enhanced by its proximity to the water, making it an ideal spot for relaxation and leisure activities such as boating. Despite being slightly removed from the bustle of the city, it remains conveniently close, just a ten-minute drive from the center, ensuring accessibility without sacrificing tranquility.
The hotel's heritage architecture complements its scenic surroundings and the well-maintained property offers not just comfort but a picturesque setting that guests find highly appealing. Overall, the combination of excellent location, beautiful views and serene atmosphere makes The Leela Ashtamudi a highly recommended destination for an unforgettable stay.
Breakfast
However, there are some critiques regarding the breakfast service and variety. Some guests mentioned that, despite the good taste, the service could be slow during busy times and there could be an improved variety of local Kerala dishes. A few reviewers noted issues with the breakfast room's condition and mentioned that additional staffing and training could enhance the experience.
Overall, while there are areas for improvement, the breakfast at The Leela Ashtamudi is generally well-received for its quality, variety and authentic flavors.
Dinner
On the other hand, some guests expressed dissatisfaction with aspects of the dinner service. The dinner buffet received mixed reviews; while some found it impressive, others were disappointed with the variety and quality. The absence of a senior chef at times seemed to affect the quality of the offerings. Issues such as cold food, lack of options and meals not meeting expectations were also noted, along with criticisms about the restaurant ambiance and value for money.
Despite these inconsistencies, the dinner experience at The Leela Ashtamudi often shone, particularly when the staff's dedication and the hotel’s special touches came into play.
Rooms
However, there are areas that require improvement, as reported by various guests. Several reviews highlight the necessity for renovations, pointing out that the decor and furnishings are somewhat outdated. Plumbing, electrical issues and room cleanliness need attention, as some rooms have been noted to have foul smells and even minor pest issues. The planning and upkeep of certain bathrooms fall short of expectations for a hotel of this class. Moreover, occasional lapses in room service and maintenance, such as missing bathmats and lack of refrigerator, have been noted. Although the rooms provide good views, some Superior Rooms have had layout issues like joint beds instead of a single large one.
Overall, while the rooms offer satisfactory comfort and space, addressing the maintenance and service concerns would significantly enhance the guest experience at this otherwise promising hotel.
Beds
Cleanliness
Staff
Guests appreciate the staff's efforts to make their stay comfortable, noting instances where staff went the extra mile, especially in making children feel at ease. Names like Sameer and Savanna are mentioned for their helpfulness, emphasizing the personal touch that staff members bring to their roles.
Despite the overwhelmingly positive feedback, a few reviews suggest that some staff members might benefit from additional coaching to handle guest needs more efficiently. Nevertheless, the general sentiment reflects an atmosphere of kindness and professionalism with many guests crediting the superb staff for enhancing the overall experience at the hotel.
With adjectives like exceptional, awesome and amazing frequently used, it's clear that the staff's warm hospitality contributes significantly to the property's charm, making it a memorable stay for many.
Spa
Pool
However, there are some remarks about the cleanliness of the pool surroundings and occasional issues with the pool's condition, which could be improved. Despite these concerns, the overall sentiment remains favorable towards the pool facilities at the hotel.
5 Star
Luxury
Yes, The Leela Ashtamudi, A Raviz Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at The Leela Ashtamudi, A Raviz Hotel.
No, The Leela Ashtamudi, A Raviz Hotel doesn't allow dogs.
Yes, parking facilities are available at The Leela Ashtamudi, A Raviz Hotel.
Yes, The Leela Ashtamudi, A Raviz Hotel has a gym.
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