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Summary of reviewsThe Plaza Hotel, nestled in a central location, is well-regarded by guests for its superb placement between Konstanz and Kreuzlingen, making it an ideal lodging option for tourists and business travelers. The hotel's prime position allows easy access to the historic city of Konstanz, Lake Constance and the bustling harbor, complemented by proximity to the train station and convention center. This convenience is matched by a clean, pleasant environment and friendly staff.
The breakfast offerings, while receiving mixed feedback, are frequently described as ample, varied and generous with a reasonable additional cost, hinting at a generally satisfactory start to the day. Similarly, the dinner experience at the on-site restaurant is positively noted for delicious pizzas and a good selection, though some guests mentioned occasional long wait times and presentation issues during peak hours.
The cleanliness of Plaza Hotel stands out positively with numerous commendations on the spotless state of the rooms and common areas. However, there are instances of inconsistency, such as occasional reports of dirty carpets and dusty areas. Despite this, the daily cleaning routines and the staff's conscientiousness generally ensure a comfortable stay.
The rooms, mostly small and simply furnished, are praised for their cleanliness and functionality, making them suitable for short terms stays. Guests often highlight the comfort and practicality of the accommodations, alongside positive interactions with the accommodating and multilingual staff, who significantly contribute to the pleasant guest experience.
The family-friendly atmosphere of Plaza is another notable feature with spacious rooms catering particularly well to those traveling with children. Managed as a family business, the hotel exudes a welcoming and warm vibe, though some might find the retro style somewhat dated.
However, the beds receive mixed reviews with some guests finding them comfortable, while others criticize issues such as sagging mattresses and thin pillows. The general sentiment is that the comfort of the beds can be quite variable.
In terms of its three-star rating, some guests question whether the Plaza Hotel meets the typical expectations associated with such a rating, suggesting it might be more fitting as a two-star establishment due to certain inconsistencies and minor nuisances.
Overall, the Plaza Hotel offers a pleasant stay with its prime location, friendly staff and clean environment, making it a suitable option for short stays, especially for those valuing convenience and functionality. Show more
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Categories
Dog Friendly Hotel
This hotel allows dogs of any size for no additional fee. It is easily accessible and close to the train station.
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi, ensuring guests can stay connected. Its central location in Kreuzlingen makes it a convenient base for exploring the city.
3-Star Hotel
Located on Löwenstrasse in Altishausen, this hotel offers a comfortable stay with essential amenities. It is a practical option for exploring the area.
Family Friendly Hotel
Room Types
Single RoomThis room features a a flat-screen TV with satellite channels, soundproof windows and a mini bar.
Double RoomThis room features a flat-screen TV, soundproof windows and a mini bar.
Quadruple RoomThis room features a flat-screen TV, soundproof windows and a mini bar.
Triple RoomThis room features a flat-screen TV, soundproof windows and a mini bar.
Guest Reviews
6.9
Rated
Location
Nestled in a central location, the Plaza Hotel is a well-regarded mid-range option offering convenient accessibility to both Konstanz and Kreuzlingen. The hotel's prime position means it's within walking distance to the historic city of Konstanz, Lake Constance and the bustling harbor. Guests frequently mention the convenience of being placed between the train station and the convention center, making it an ideal choice for both tourists and business travelers.
The Plaza stands out for its clean and pleasant environment, complemented by friendly staff and a nice, rich breakfast buffet. Several reviews highlight the well-insulated windows that effectively minimize noise despite the central location on a busy street. The added benefit of available parking for an additional fee makes it even more accommodating for travelers with cars.
Overall, the Plaza Hotel boasts a superb location with easy access to public transport, key landmarks and essential amenities, making it a top choice for visitors looking to explore the beautiful region or attend nearby events.
Breakfast
The breakfast offerings at the Plaza hotel receive a wide array of opinions from guests. Many guests find the breakfast buffet to be a good value for the price with comments highlighting it as plentiful, very good and even excellent. Praises often include adjectives like "ample," "varied," "generous," and "delicious," suggesting a substantial and satisfactory start to the day. Several reviews also commend its diversity and good selection, particularly the variety of cheeses available.
However, the feedback isn’t universally positive; there are notable mentions of areas needing improvement. Some guests felt the breakfast was mediocre, insufficient or not fresh, particularly pointing out issues with the presentation and the freshness of the bread. Terms like "basic," "meager," and "uninventive" appear in more critical assessments. Despite these mixed reviews, the affordability of the breakfast (at an additional cost of around CHF 10-12.50) is frequently noted as reasonable and aligning well with what is offered.
In summary, while the Plaza hotel's breakfast is generally described as good value and satisfactory by many, there are varying experiences with a notable portion of guests suggesting room for enhancement in quality and presentation.
Dinner
The dinner experience at 'Plaza' receives generally positive feedback from guests. The hotel's restaurant is highlighted as a great on-site option, offering delicious food, particularly praised for its pizzas. Guests appreciate the varied and very good selection available for dinner. However, some mention the food presentation in the evening as lacking care, suggesting that the staff might be overwhelmed at times, leading to long waiting times. Despite this, the overall taste of the food remains well-regarded.
Rooms
The Plaza hotel offers a mixed experience when it comes to its rooms. The majority of reviews indicate that the rooms, though generally small and simply furnished, are consistently clean and comfortable, making them suitable for short stays. Many guests appreciated the cleanliness and the functional, well-equipped nature of the rooms, finding them adequate for one or two nights. There were positive remarks about some rooms having balconies and beneficial amenities.
However, some guests mentioned issues such as rooms being too small for comfort, outdated furnishings and occasional noise. A few specific complaints included rooms smelling of smoke and cramped bathrooms. Meanwhile, the hotel staff received positive feedback for their friendliness and willingness to accommodate guests' requests.
In summary, while the Plaza hotel may not offer luxury accommodations, it provides clean and practical rooms ideal for short-term stays, especially for those who prioritize functionality over space and glamour. The friendly staff and decent breakfast buffet add to the overall positive, if modest, experience.
Beds
The beds at 'Plaza' receive mixed reviews from guests. While many found the beds comfortable and praised the good bedding, others reported issues such as sagging mattresses, beds that were too soft and double beds that shifted apart in the middle. Concerns were raised about the mattresses being old and in need of replacement with some guests mentioning that the mattresses were made of plastic and too soft or unsuitable for their backs. Additionally, some described the beds as small and of cheap quality, while others found the pillows too thin. Despite these negative points, there were some mentions of firm yet comfortable single beds and generally acceptable comfort levels for the beds. Overall, comfort appears to be a hit-or-miss experience for guests at 'Plaza'.
Cleanliness
Plaza stands out for its cleanliness, offering guests many positive experiences regarding the state and maintenance of their accommodations. Visitors frequently highlight the hotel's clean and cozy atmosphere, often noting that the rooms are very clean and tidy. The bathrooms also receive commendations for their cleanliness. Many guests appreciate the daily cleaning routines that ensure their rooms remain spotless, contributing to their overall comfort. The hotel staff’s friendliness complements the clean environment.
However, there are mixed reviews with some guests mentioning that the hotel sometimes falls short on its cleaning standards. There have been instances of superficial cleaning with reports of dirty carpets, dusty rooms and unclean floors and toilets. Some guests noted an unpleasant smell and felt that aspects like the breakfast area could improve in cleanliness. These scattered negative remarks indicate occasional inconsistencies.
Overall, while Plaza generally maintains a high standard of cleanliness, there is room for improvement to ensure a consistently positive experience for all guests.
Staff
The reviews consistently highlight the staff of Plaza hotel as exceptionally friendly, attentive and responsive. Guests often noted the accommodating and helpful nature of both the employees and the owner, who demonstrated a welcoming and approachable demeanor. The receptionists were frequently mentioned for their kindness and assistance with several able to communicate effectively in various languages including Italian and Czech. While there were minor concerns such as a language barrier with a German-speaking staff member and an intrusive cleaning lady, the overall impression remains highly positive. The hotel's staff not only ensured a clean environment but also contributed significantly to the pleasant experiences of the guests with their consistently courteous service.
Family
The Plaza offers a welcoming and family-friendly environment, making it an ideal choice for those traveling with children. Guests appreciate the spacious rooms, particularly the triple and family rooms, which provide ample space for families. The hotel maintains a clean and comfortable setting with a charming ambiance that appeals to families. Managed as a family business, the accommodation is described as simple, affordable and exuding a friendly atmosphere. While some may find the retro style a bit dated, the warmth and friendliness of the staff, along with the cozy ambiance, contribute to a pleasant stay for families.
3 Star
Plaza Hotel has been met with mixed reviews with some guests mentioning that it is acceptable for a short one-night stay. However, its three-star rating is often called into question with numerous guests suggesting it deserves, at most, two stars. Some reported issues include disturbances such as cigarette smoke from neighboring balconies, which can detract from the overall experience. While it might serve adequately for brief stays, many guests feel it does not meet the standards typically expected of a three-star establishment.