Berjaya Times Square Hotel, Kuala Lumpur
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Summary of reviewsThe Berjaya Times Square Hotel in Kuala Lumpur receives praise for its strategic and convenient location, making it an excellent base for exploring the city. Its direct connection to the Berjaya Times Square Mall and Imbi Monorail Station provides easy access to shopping, eateries and major attractions like Bukit Bintang and Jalan Alor. Proximity to public transportation options, such as the LRT and bus stops, further enhances its appeal. Guests appreciate being able to walk to numerous nearby amenities, including grocery stores, cinemas and an indoor theme park.
The hotel's breakfast offerings are largely appreciated with guests commending the diverse and delicious options available. The inclusion of different cuisines such as Continental, Indian, Malay and Chinese, along with the popular Roti station, is frequently mentioned positively. However, there are suggestions for increased variety and non-vegetarian options to cater to a broader audience.
Dinner at the hotel features a predominantly vegetarian menu, which many guests find flavorful. Despite this, there is a clear call for more diverse and non-vegetarian options to enhance the dining experience.
Rooms at the hotel are consistently described as spacious, clean and comfortable, making them a good fit for families and large groups. Many guests appreciate the excellent amenities and value for money. However, some rooms show signs of aging with outdated furniture and occasional maintenance issues such as air conditioning failures and smelly carpets.
Cleanliness receives mixed reviews. While many guests find the rooms to be clean and well-maintained, others report issues like dirty carpets, moldy bathrooms and inconsistent housekeeping.
The hotel staff are widely recognized for their friendliness and helpfulness. Guests frequently highlight the efficient, attentive and welcoming nature of staff members. Nonetheless, there are occasional criticisms regarding slow responses and unprofessional conduct.
Wi-Fi at the hotel garners mixed feedback. While some guests find the internet strong and fast, others experience slow or inconsistent connectivity, particularly in the rooms. The Wi-Fi service is reportedly more reliable in the lobby.
The hotel's spa is positively received for its quality and relaxing treatments. The gym is also well-regarded, described as well-equipped and in good condition, though some additional equipment could enhance the experience. The swimming pool, a standout feature, is praised for its impressive size, cleanliness and family-friendly environment.
Parking at Berjaya Times Square Hotel is a shared space with the adjacent mall, which some guests find challenging to locate. There is no complimentary parking for hotel guests and the cost per entry adds to the overall expense. However, the hotel's location offers ample public transport options.
For families, the hotel comes highly recommended, offering spacious family rooms and child-friendly facilities. The strategic location, along with engaging amenities for children, makes it an excellent choice for family holidays.
The hotel's location also offers excellent access to Kuala Lumpur's vibrant nightlife. The array of nearby bars and night spots ensures that entertainment is always within reach, making it an ideal location for night owls.
Overall, Berjaya Times Square Hotel in Kuala Lumpur stands out for its convenient location, spacious rooms, friendly staff and family-friendly amenities, despite some areas needing improvements in cleanliness, maintenance and dining variety.
Categories
The hotel's breakfast offerings are largely appreciated with guests commending the diverse and delicious options available. The inclusion of different cuisines such as Continental, Indian, Malay and Chinese, along with the popular Roti station, is frequently mentioned positively. However, there are suggestions for increased variety and non-vegetarian options to cater to a broader audience.
Dinner at the hotel features a predominantly vegetarian menu, which many guests find flavorful. Despite this, there is a clear call for more diverse and non-vegetarian options to enhance the dining experience.
Rooms at the hotel are consistently described as spacious, clean and comfortable, making them a good fit for families and large groups. Many guests appreciate the excellent amenities and value for money. However, some rooms show signs of aging with outdated furniture and occasional maintenance issues such as air conditioning failures and smelly carpets.
Cleanliness receives mixed reviews. While many guests find the rooms to be clean and well-maintained, others report issues like dirty carpets, moldy bathrooms and inconsistent housekeeping.
The hotel staff are widely recognized for their friendliness and helpfulness. Guests frequently highlight the efficient, attentive and welcoming nature of staff members. Nonetheless, there are occasional criticisms regarding slow responses and unprofessional conduct.
Wi-Fi at the hotel garners mixed feedback. While some guests find the internet strong and fast, others experience slow or inconsistent connectivity, particularly in the rooms. The Wi-Fi service is reportedly more reliable in the lobby.
The hotel's spa is positively received for its quality and relaxing treatments. The gym is also well-regarded, described as well-equipped and in good condition, though some additional equipment could enhance the experience. The swimming pool, a standout feature, is praised for its impressive size, cleanliness and family-friendly environment.
Parking at Berjaya Times Square Hotel is a shared space with the adjacent mall, which some guests find challenging to locate. There is no complimentary parking for hotel guests and the cost per entry adds to the overall expense. However, the hotel's location offers ample public transport options.
For families, the hotel comes highly recommended, offering spacious family rooms and child-friendly facilities. The strategic location, along with engaging amenities for children, makes it an excellent choice for family holidays.
The hotel's location also offers excellent access to Kuala Lumpur's vibrant nightlife. The array of nearby bars and night spots ensures that entertainment is always within reach, making it an ideal location for night owls.
Overall, Berjaya Times Square Hotel in Kuala Lumpur stands out for its convenient location, spacious rooms, friendly staff and family-friendly amenities, despite some areas needing improvements in cleanliness, maintenance and dining variety.
Skyscraper Hotel
48 floors: 203 metres (666 ft)
Hotel with EV Charging Stations
Luxury Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Berjaya Times Square Hotel in Kuala Lumpur is consistently praised for its strategic and convenient location. Guests highlight the hotel's central placement, making it an excellent base for exploring the city. The hotel is directly connected to the Berjaya Times Square Mall and Imbi Monorail Station, providing easy access to shopping, eateries and main attractions like Bukit Bintang and Jalan Alor. Proximity to public transportation options such as the LRT and bus stops further enhances its appeal for those looking to navigate the city effortlessly.
Visitors appreciate being able to walk to numerous shopping hubs, restaurants and even an indoor theme park within the mall itself. The presence of nearby amenities like grocery stores and cinemas adds to the convenience. Moreover, the hotel's centrality allows for quick access to popular spots, from Arab Street to KLCC.
In addition to shopping and dining, the prime location of Berjaya Times Square Hotel ensures that guests are never far from Kuala Lumpur's key attractions and vibrant street life. For travelers keen on both comfort and accessibility, this hotel offers an excellent blend of both, making it a favored choice for many.
Guests at Berjaya Times Square Hotel, Kuala Lumpur, largely appreciate the breakfast offerings, commending the good staff and diverse options available. Many highlight that the breakfast spread is delicious with some describing it as excellent, superb and even special. The variety of food, including vegetarian options, is frequently mentioned positively with certain guests appreciating the inclusion of different cuisines like Continental, Indian, Malay and Chinese. Dishes like the Roti station are particularly enjoyed.
However, there are recurring suggestions for improvement. Several reviews note the limited variety and repetitive menu across consecutive days. Some guests express disappointment with the all-vegetarian offerings, suggesting the need for non-vegetarian options to cater to a broader audience. A few reviews mention the need for more international items, including Western foods like bacon and sausage. There are also comments on the poor quality and taste of certain items with some guests specifically noting the absence of desserts and certain regional dishes.
Overall, while many guests find the breakfast satisfactory and enjoy the diverse vegetarian options, there is a clear call for increased variety and better accommodation of non-vegetarian preferences.
Berjaya Times Square Hotel in Kuala Lumpur provides a dining experience characterized predominantly by its vegetarian menu, which many guests found flavorful and enjoyable. However, the limited variety of vegetarian and vegan options, especially for room service, has been noted as an area for improvement. The all-vegetarian breakfast received mixed reviews with some finding the dishes overly salty and repetitive over multiple days. Guests in the CLUB PREMIER ROOM expressed the need for a more diverse breakfast spread. Despite these concerns, the food quality itself was generally appreciated and the restaurant's ample snack servings left guests feeling satisfied. Overall, while the vegetarian menu has its admirers, there is a consistent call for the return of non-vegetarian choices to enhance the dining experience.
Berjaya Times Square Hotel in Kuala Lumpur boasts rooms that are consistently described as spacious, clean and comfortable, making it a good fit for families and large groups. The two-bedroom deluxe suites, family rooms and Club Premier rooms are particularly praised for their generous size and excellent amenities, such as separate bathrooms and high-quality fittings. Guests appreciate the good value for money, especially when staying with family. The hotel offers great views of the city from its well-maintained and clean rooms with many bookings yielding rooms that exceed expectations in size.
Despite the abundance of positive feedback, the hotel does show signs of aging. Guests have noted that the furniture and bathrooms are outdated and some aspects of room maintenance need attention. Issues such as air conditioning failures, smelly carpets and old, dusty furnishings have been reported, indicating a need for renovation to meet modern standards. While daily cleaning services are generally commended, there are occasional inconsistencies in cleanliness and maintenance.
Overall, Berjaya Times Square Hotel provides spacious and comfortable accommodation with great city views, especially suitable for families. However, potential guests should be aware of the older condition of some rooms and the occasional maintenance issues.
Guest feedback on the beds at Berjaya Times Square Hotel in Kuala Lumpur is varied. Many visitors found the beds to be comfortable with several describing them as clean or new and some mentioning the bedding's cleanliness and freshness. However, a significant number of reviews indicate issues with bed firmness with descriptions ranging from hard and stiff to rock-hard, making sleep uncomfortable for some. A few guests also noted the presence of outdated, noisy or creaky beds, as well as bed frames and mattresses that felt worn out or even painful due to exposed springs.
While some appreciated the spaciousness of the suites and the size of the beds, others faced issues with bed configurations not meeting expectations, such as receiving two single beds instead of a requested king. There were isolated reports of bed bugs and musty or smelly linens, contributing to a less than ideal sleep environment for a few guests. Despite these mixed reviews, many guests had positive experiences overall with clean and comfortably large beds being frequently highlighted.
Berjaya Times Square Hotel in Kuala Lumpur receives mixed reviews regarding its cleanliness. On the positive side, many guests appreciated clean, spacious and comfortable rooms, often describing them as very clean and tidy. The facilities were generally well-maintained and the courteous staff ensured that rooms were kept neat and welcoming. Some visitors found the property and accommodations very clean overall.
However, there are notable concerns about the cleanliness and maintenance. Multiple guests reported issues such as dirty carpets, foul smells and outdated or broken furniture. Bathrooms, in particular, seemed problematic with reports of mold, stains and even cockroaches. Housekeeping was frequently described as inadequate with some rooms found dusty and not thoroughly cleaned.
Overall, while the hotel offers large, comfortable rooms and friendly service, it appears to struggle significantly with maintaining consistent cleanliness and addressing maintenance issues promptly.
The staff at Berjaya Times Square Hotel, Kuala Lumpur, receive varied reviews from guests with a significant emphasis on their friendliness and helpfulness. Many visitors consistently mentioned that the staff, including the concierge team and front desk personnel, were friendly, courteous and professional. Guests frequently highlighted the efficient, attentive and welcoming nature of staff members who ensured their comfort.
Several guests noted positive experiences with specific staff members who went the extra mile to assist and accommodate their needs. The reception staff, in particular, were often praised for their quick check-ins, professional demeanor and willingness to solve problems promptly. The restaurant and maintenance staff also received commendations for their politeness and helpfulness.
However, there were occasional criticisms regarding the staff's behavior and service quality. Some visitors experienced issues with slow responses, poor housekeeping and a lack of cooperation from certain staff members. A few guests reported unfriendly or rude interactions, particularly at the reception and counter services, as well as instances of unprofessional conduct. Despite these isolated negative remarks, the overall consensus portrays the staff as a friendly and supportive team, contributing positively to the guests' stay.
Berjaya Times Square Hotel in Kuala Lumpur offers a mixed experience when it comes to Wi-Fi. Many guests have praised the Wi-Fi for being strong, fast and offering a decent speed, which can be particularly useful for those needing reliable internet access. However, not all reviews were as favorable. Some frustrations were noted about the Wi-Fi being slow, spotty or inconsistently connected with certain guests experiencing issues such as the connection cutting off or not working at all in their rooms. Additionally, the Wi-Fi service seemed more reliable in the lobby compared to the rooms. A few users mentioned that the Wi-Fi is limited to four devices, which might be restrictive for larger groups or families. For some, the internet was slow or unavailable entirely during certain periods, which could be a significant drawback for travelers who rely heavily on online connectivity. Overall, while there are positive aspects to the Wi-Fi service at Berjaya Times Square Hotel, prospective guests should be aware of potential connectivity issues.
Berjaya Times Square Hotel in Kuala Lumpur features a well-regarded spa that promises relaxation and rejuvenation. Guests frequently highlight the quality of spa services, noting the great and nice treatments offered. The spa is recommended by several visitors for its ability to provide good relaxation, which complements the hotel's other amenities such as the pool and gym. Despite some mentions of less satisfactory experiences, overall, the spa at Berjaya Times Square Hotel receives positive feedback for its soothing environment and professional services.
The gym at Berjaya Times Square Hotel, Kuala Lumpur is generally well-regarded by guests. It is described as good and well-equipped with great gym facilities. Many found the gym to be in good condition and well-maintained. Although some guests noted that it needed more equipment, the gym still impressed visitors with its decent standard. The hotel's additional amenities, such as the pool and spa, complement the gym facilities, providing guests with a well-rounded fitness and relaxation experience. Despite some comments on potential improvements, the overall consensus highlights the gym as a positive aspect of the hotel stay.
The Berjaya Times Square Hotel in Kuala Lumpur boasts a well-loved and extensive swimming pool area, which receives high praise from guests for its size, cleanliness and family-friendly environment. Frequent mentions highlight the pool's impressive dimensions with many describing it as very large or even huge. Additionally, the pool area is often noted as being well-maintained and offering a pleasant ambiance, making it a standout feature of the hotel.
Guests appreciated the lovely and excellent quality of the swimming pool with specific nods to it being a great spot for kids who thoroughly enjoy it. The facilities surrounding the pool, including the gym, are also deemed to be in good condition. The friendly staff at the poolside contribute positively to the overall experience.
However, it is important to note a few common areas of feedback. Several reviews mention that pool towels are not provided, requiring guests to bring their own, which some found inconvenient. There are also remarks about the water temperature being too cold and a few instances where the pool was not functioning properly. Despite these minor issues, the overall sentiment about the swimming pool remains highly favorable.
The parking situation at Berjaya Times Square Hotel, Kuala Lumpur, drew mixed feedback from guests. While some appreciated the easy access to parking and the convenient drop-off and pick-up location for coaches, many found the parking experience challenging. The parking space is shared with the adjacent mall, making it difficult to locate. Additionally, there is no complimentary parking for hotel guests and the cost per entry ranges from RM12 to RM15. Guests must remember to pay for parking, adding to the overall expense. Despite these challenges, the hotel's location offers public transport options nearby, such as the LRT and the convenience of booking Grab rides.
Berjaya Times Square Hotel, Kuala Lumpur, comes highly recommended for families, especially those traveling with kids. The hotel offers spacious family rooms and suites that provide ample space for everyone to relax and play. The rooms are well-equipped with features like double beds and bunk beds specifically designed for children, ensuring comfortable accommodation for all family members.
The hotel's location is strategic, close to shopping centers and amenities, making it convenient for families to explore the area. Children-friendly facilities, including a pool, add to the excitement and enjoyment of the stay, while activities and services geared towards younger guests ensure that kids have a memorable experience. Families appreciated the large, well-lit rooms, although some noted issues with room smells and lighting quality.
Despite minor drawbacks, the general sentiment reflects that Berjaya Times Square Hotel is an excellent choice for a family holiday, offering a comfortable and engaging environment for both children and adults.
The Berjaya Times Square Hotel, Kuala Lumpur offers an excellent base for enjoying the city's lively nightlife scene. Guests can find an array of nightlife options nearby, ensuring that entertainment is always within easy reach. The nightlife around the hotel is safe and enjoyable with many happening spots close by. Visitors can expect a vibrant array of bars and night spots in the surrounding areas, making it an ideal location for those looking to explore Kuala Lumpur's nighttime offerings. Dining options, including night dinner, receive high praise from guests and the hotel's own bar adds to the convenient nightlife experience. Although some reviews mention that crossing the bridge can be irritating or tedious, the overall sentiment remains positive concerning the hotel's proximity to great nightlife spots.
The Berjaya Times Square Hotel in Kuala Lumpur garners a mix of reviews regarding its five-star rating, facilities and services. Many guests praise it as a great place that offers a five-star experience and service, living up to its prestigious rating in various aspects. Highlighted positives include beautiful rooms with nice views and an overall good local five-star service.
However, several reviews also point out areas for improvement. Some guests feel that the hotel does not fully meet the standards expected of a five-star establishment. Common criticisms mention dated and deteriorating furniture, overcrowded areas and a buffet that feels too simple for the five-star level. Despite being rated as a five-star hotel, some feel it falls short of these expectations with comparisons noting it is not up to the standards of Gulf hotels.
With a mix of definite five-star experiences and areas in need of enhancement, Berjaya Times Square Hotel has the potential to solidify its standing with improvements to match the luxury its rating suggests.
Berjaya Times Square Hotel in Kuala Lumpur emerges as a good choice for business travelers. It provides well-maintained conference facilities and meeting rooms, making it convenient for business meetings. The hotel boasts a central and safe location, adding to its appeal for business trips. Guests appreciate the excellent internet speed and the comfortable workstations in the rooms. Furthermore, a business center is available on-site, which is beneficial for those with a hectic work schedule. The hotel successfully combines business with leisure, although some rooms could use better maintenance.
The Berjaya Times Square Hotel, Kuala Lumpur, receives praise for its wheelchair accessibility and overall ease of access. Located in a prime area, the hotel benefits from its proximity to the Imbi Monorail Station, making travel both convenient and straightforward. Guests commend the hotel's good access for mobility-impaired individuals, emphasizing that it is wheelchair-friendly and accessible from both the mall and public transport stations. The hotel's facilities are accessible, ensuring a comfortable stay for all visitors, including families with children. The drop-off and pick-up points for buses are also easily accessible.
In summary, Berjaya Times Square Hotel's central location and seamless integration with surrounding transport systems make it an excellent choice for guests with various accessibility needs.
The outdoor pool at Berjaya Times Square Hotel in Kuala Lumpur receives high praise from guests. It is often described as great, nice and beautiful with many highlighting its stunning views. The pool area features a vast swimming pool and garden deck, offering ample space for relaxation. Guests frequently mention that the pool is very clean and huge, enhancing their swimming experience. However, some noted the lack of towel service at the pool. Despite this, the overall feedback about the pool is overwhelmingly positive with descriptors like big, excellent and beautiful commonly used.
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Location
Visitors appreciate being able to walk to numerous shopping hubs, restaurants and even an indoor theme park within the mall itself. The presence of nearby amenities like grocery stores and cinemas adds to the convenience. Moreover, the hotel's centrality allows for quick access to popular spots, from Arab Street to KLCC.
In addition to shopping and dining, the prime location of Berjaya Times Square Hotel ensures that guests are never far from Kuala Lumpur's key attractions and vibrant street life. For travelers keen on both comfort and accessibility, this hotel offers an excellent blend of both, making it a favored choice for many.
Breakfast
However, there are recurring suggestions for improvement. Several reviews note the limited variety and repetitive menu across consecutive days. Some guests express disappointment with the all-vegetarian offerings, suggesting the need for non-vegetarian options to cater to a broader audience. A few reviews mention the need for more international items, including Western foods like bacon and sausage. There are also comments on the poor quality and taste of certain items with some guests specifically noting the absence of desserts and certain regional dishes.
Overall, while many guests find the breakfast satisfactory and enjoy the diverse vegetarian options, there is a clear call for increased variety and better accommodation of non-vegetarian preferences.
Dinner
Rooms
Despite the abundance of positive feedback, the hotel does show signs of aging. Guests have noted that the furniture and bathrooms are outdated and some aspects of room maintenance need attention. Issues such as air conditioning failures, smelly carpets and old, dusty furnishings have been reported, indicating a need for renovation to meet modern standards. While daily cleaning services are generally commended, there are occasional inconsistencies in cleanliness and maintenance.
Overall, Berjaya Times Square Hotel provides spacious and comfortable accommodation with great city views, especially suitable for families. However, potential guests should be aware of the older condition of some rooms and the occasional maintenance issues.
Beds
While some appreciated the spaciousness of the suites and the size of the beds, others faced issues with bed configurations not meeting expectations, such as receiving two single beds instead of a requested king. There were isolated reports of bed bugs and musty or smelly linens, contributing to a less than ideal sleep environment for a few guests. Despite these mixed reviews, many guests had positive experiences overall with clean and comfortably large beds being frequently highlighted.
Cleanliness
However, there are notable concerns about the cleanliness and maintenance. Multiple guests reported issues such as dirty carpets, foul smells and outdated or broken furniture. Bathrooms, in particular, seemed problematic with reports of mold, stains and even cockroaches. Housekeeping was frequently described as inadequate with some rooms found dusty and not thoroughly cleaned.
Overall, while the hotel offers large, comfortable rooms and friendly service, it appears to struggle significantly with maintaining consistent cleanliness and addressing maintenance issues promptly.
Staff
Several guests noted positive experiences with specific staff members who went the extra mile to assist and accommodate their needs. The reception staff, in particular, were often praised for their quick check-ins, professional demeanor and willingness to solve problems promptly. The restaurant and maintenance staff also received commendations for their politeness and helpfulness.
However, there were occasional criticisms regarding the staff's behavior and service quality. Some visitors experienced issues with slow responses, poor housekeeping and a lack of cooperation from certain staff members. A few guests reported unfriendly or rude interactions, particularly at the reception and counter services, as well as instances of unprofessional conduct. Despite these isolated negative remarks, the overall consensus portrays the staff as a friendly and supportive team, contributing positively to the guests' stay.
Wi-Fi
Spa
Gym
Pool
Guests appreciated the lovely and excellent quality of the swimming pool with specific nods to it being a great spot for kids who thoroughly enjoy it. The facilities surrounding the pool, including the gym, are also deemed to be in good condition. The friendly staff at the poolside contribute positively to the overall experience.
However, it is important to note a few common areas of feedback. Several reviews mention that pool towels are not provided, requiring guests to bring their own, which some found inconvenient. There are also remarks about the water temperature being too cold and a few instances where the pool was not functioning properly. Despite these minor issues, the overall sentiment about the swimming pool remains highly favorable.
Parking
Family
The hotel's location is strategic, close to shopping centers and amenities, making it convenient for families to explore the area. Children-friendly facilities, including a pool, add to the excitement and enjoyment of the stay, while activities and services geared towards younger guests ensure that kids have a memorable experience. Families appreciated the large, well-lit rooms, although some noted issues with room smells and lighting quality.
Despite minor drawbacks, the general sentiment reflects that Berjaya Times Square Hotel is an excellent choice for a family holiday, offering a comfortable and engaging environment for both children and adults.
Nightlife
5 Star
However, several reviews also point out areas for improvement. Some guests feel that the hotel does not fully meet the standards expected of a five-star establishment. Common criticisms mention dated and deteriorating furniture, overcrowded areas and a buffet that feels too simple for the five-star level. Despite being rated as a five-star hotel, some feel it falls short of these expectations with comparisons noting it is not up to the standards of Gulf hotels.
With a mix of definite five-star experiences and areas in need of enhancement, Berjaya Times Square Hotel has the potential to solidify its standing with improvements to match the luxury its rating suggests.
Business
Accessible
In summary, Berjaya Times Square Hotel's central location and seamless integration with surrounding transport systems make it an excellent choice for guests with various accessibility needs.
Outdoor Pool
Yes, Berjaya Times Square Hotel, Kuala Lumpur has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Berjaya Times Square Hotel, Kuala Lumpur.
No, Berjaya Times Square Hotel, Kuala Lumpur doesn't allow dogs.
No, parking facilities aren't available at Berjaya Times Square Hotel, Kuala Lumpur.
Yes, Berjaya Times Square Hotel, Kuala Lumpur has a gym.
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