Concorde Hotel Kuala Lumpur
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Summary of reviewsThe Concorde Hotel Kuala Lumpur is highly praised for its stellar location in the heart of Kuala Lumpur with landmarks such as the PETRONAS Twin Towers, Suria Mall and KL Tower just a short walk away. The hotel's proximity to public transportation, including the Bukit Nanas monorail and Dang Wangi LRT stations, ensures easy access to various parts of the city. It sits amid the bustling KLCC area, surrounded by a variety of dining, shopping and tourist spots, making it an exemplary base for tourists and business travelers alike.
Guests often commend the hotel’s breakfast for its extensive and varied options that cater to both local and international tastes. The breakfast buffet offers a lavish spread with particular appreciation for its live music and overall dining atmosphere. While some guests point out minor issues like repetitive menus for longer stays or occasional crowding, the breakfast experience remains largely favorable.
The hotel’s dining options extend beyond breakfast, featuring multiple restaurants and bars. The Hard Rock Cafe and the Chinese restaurant receive specific praises for their quality food and ambiance. Despite minor criticisms about the buffet dinner being occasionally underwhelming, the overall dining experience at Concorde is positively received for its variety and service.
Rooms at the Concorde Hotel are noted for their spaciousness and cleanliness with guests appreciating the modern facilities and often complimentary room upgrades that include stunning views of the Petronas Towers. Although some areas of the rooms are considered dated and could benefit from refurbishments, the comfort and tidiness of the accommodations are well-regarded.
Cleanliness is a standout feature at the hotel with guests frequently mentioning the well-maintained and hygienic conditions, not just in the rooms but throughout the hotel premises. Occasional lapses in housekeeping services are noted but do not overshadow the overall positive impression.
The hotel staff receive accolades for their friendliness, helpfulness and professionalism, contributing significantly to a pleasant stay. The reception, housekeeping and service teams are particularly highlighted for their efficiency and attentive service, despite isolated incidents of less satisfactory interactions.
While the free Wi-Fi service garners mixed reviews with some finding it strong and reliable and others facing occasional connectivity issues, many guests still find it satisfactory for basic needs.
The gym at Concorde Hotel is well-equipped and clean, though it has limited access and operational hours that could be extended for better convenience. The pool area is a favorite among guests, appreciated for its cleanliness and relaxing ambiance, providing a family-friendly environment with designated areas for children.
Parking facilities are ample and secure, though the distance from the parking area to the hotel lobby might be a bit inconvenient for some, especially those with heavy luggage or strollers.
In summary, Concorde Hotel Kuala Lumpur impresses with its central location, comprehensive breakfast offerings, varied dining experiences, spacious and clean rooms and courteous staff, making it a commendable choice for travelers, especially families, visiting the city.
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Guests often commend the hotel’s breakfast for its extensive and varied options that cater to both local and international tastes. The breakfast buffet offers a lavish spread with particular appreciation for its live music and overall dining atmosphere. While some guests point out minor issues like repetitive menus for longer stays or occasional crowding, the breakfast experience remains largely favorable.
The hotel’s dining options extend beyond breakfast, featuring multiple restaurants and bars. The Hard Rock Cafe and the Chinese restaurant receive specific praises for their quality food and ambiance. Despite minor criticisms about the buffet dinner being occasionally underwhelming, the overall dining experience at Concorde is positively received for its variety and service.
Rooms at the Concorde Hotel are noted for their spaciousness and cleanliness with guests appreciating the modern facilities and often complimentary room upgrades that include stunning views of the Petronas Towers. Although some areas of the rooms are considered dated and could benefit from refurbishments, the comfort and tidiness of the accommodations are well-regarded.
Cleanliness is a standout feature at the hotel with guests frequently mentioning the well-maintained and hygienic conditions, not just in the rooms but throughout the hotel premises. Occasional lapses in housekeeping services are noted but do not overshadow the overall positive impression.
The hotel staff receive accolades for their friendliness, helpfulness and professionalism, contributing significantly to a pleasant stay. The reception, housekeeping and service teams are particularly highlighted for their efficiency and attentive service, despite isolated incidents of less satisfactory interactions.
While the free Wi-Fi service garners mixed reviews with some finding it strong and reliable and others facing occasional connectivity issues, many guests still find it satisfactory for basic needs.
The gym at Concorde Hotel is well-equipped and clean, though it has limited access and operational hours that could be extended for better convenience. The pool area is a favorite among guests, appreciated for its cleanliness and relaxing ambiance, providing a family-friendly environment with designated areas for children.
Parking facilities are ample and secure, though the distance from the parking area to the hotel lobby might be a bit inconvenient for some, especially those with heavy luggage or strollers.
In summary, Concorde Hotel Kuala Lumpur impresses with its central location, comprehensive breakfast offerings, varied dining experiences, spacious and clean rooms and courteous staff, making it a commendable choice for travelers, especially families, visiting the city.
Business Hotel
The hotel has an executive business center with printing, photocopying, courier services, workstations, and rentable meeting rooms, along with Premier Lounge access.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled in the vibrant heart of Kuala Lumpur, the Concorde Hotel boasts an enviable location, making it an excellent base for exploring the city. Guests consistently praise its central position with landmarks such as the PETRONAS Twin Towers, Suria Mall and KL Tower all within a short walking distance. Proximity to multiple public transport options, including the Bukit Nanas monorail and Dang Wangi LRT stations, ensures seamless access to other parts of the city.
The hotel is situated in the bustling KLCC area and surrounded by a variety of restaurants, shopping malls and tourist attractions. Visitors appreciate the ease of getting around, whether it’s a leisurely 10-minute stroll to the Twin Towers or a brief jaunt to nearby eateries and bars, including the iconic Hard Rock Café.
The convenience extends to shopping districts and cultural sites with Bukit Bintang, Pavilion Mall and other key locations just a short transit ride away. The strategic location also offers stunning city views, adding to the appeal for both tourists and business travelers alike.
In summary, the Concorde Hotel Kuala Lumpur is celebrated for its superb and convenient location, providing excellent access to the city's public transportation network, major attractions and a wealth of dining and shopping options right at its doorstep.
Concorde Hotel Kuala Lumpur’s breakfast offerings have garnered a mix of reviews from guests, but the positive comments are frequent and substantial. The breakfast is often described as wonderful with an excellent spread that caters to both local and international tastes. Guests consistently highlight the lavish and varied options available, making breakfast a delightful experience with a wide range of delicious food choices. The breakfast buffet is praised for its extensive selection and there is particular appreciation for the live music and dining atmosphere.
For families, the breakfast seems to be a hit with children’s options being notably affordable and satisfying. Guests have enjoyed the Asian and continental options, which are well-suited for diverse palates. Some reviews specifically praise the quality of the food and beverages available with mentions of good coffee being a recurring theme.
However, there are areas of improvement noted by some guests. Certain reviews mention repetitive menus, especially for those staying multiple days, which can lead to boredom. The breakfast area can get crowded and guests sometimes face long queues and limited seating. Additionally, while many found the breakfast satisfactory and plentiful, others felt that it lacked variety or could have been fresher.
Overall, Concorde Hotel Kuala Lumpur provides a robust and mostly commendable breakfast experience with a range of options to satisfy its diverse clientele. Nonetheless, there's room for refinement to address the occasional crowding and repetitive menu issues.
Concorde Hotel Kuala Lumpur offers a variety of dining experiences that generally receive positive feedback. Guests highlight the numerous restaurants and bars available within the hotel, such as the well-known Hard Rock Cafe and the Chinese restaurant, which is especially praised for its excellent Dim Sum and fresh ingredients. The Melting Pot receives mixed reviews but is noted for its good food overall, albeit not as good as before.
The breakfast offerings seem to be more standardized and somewhat repetitive with limited choices for vegans, particularly during Ramadan and occasional understaffing. However, the food quality during other meals, particularly dinner, is mostly well-regarded. The dinner buffet, while described as common and sometimes disappointing, finds favor among many for its variety and the freshness of ingredients. Room service is well-received, though its hours are limited.
The ambiance during dining is often appreciated with live music enhancing the experience, though sometimes it can be a bit loud. The coffee lounge and lobby lounge are also mentioned positively for their superb offerings. For those seeking a quieter meal, the Chinese dining and room service provide a nice alternative.
Despite some occasional hiccups such as non-fresh steaks and overly salty Pad Thai, the overall dining experience at Concorde Hotel Kuala Lumpur is characterized by good service, delicious food and a pleasant ambiance that make it a worthwhile destination for both leisure and business travelers.
The guest reviews for Concorde Hotel Kuala Lumpur highlight several prominent features about the rooms that generally reflect a mix of positive experiences with some areas needing improvement.
The spaciousness of the rooms is frequently praised with many guests appreciating the large and comfortable spaces offered. Several visitors mentioned getting complimentary upgrades, often resulting in rooms with stunning views of the Petronas Towers or additional features such as multiple beds for family convenience. Cleanliness receives consistent commendation, as numerous guests found their rooms to be clean, tidy and well-maintained with modern facilities.
However, the decor and condition of some rooms are noted to be dated and in need of refurbishment. Instances of old or damaged furniture, carpets and even a few issues with air conditioning and water temperature were mentioned, suggesting that some rooms might benefit from updates to meet modern standards. Noise from adjacent areas and occasional unpleasant smells also surfaced in a few reviews, indicating a need for better soundproofing and ventilation.
Overall, the rooms at Concorde Hotel Kuala Lumpur deliver on comfort and space, providing a generally pleasant stay for guests, though a refresh of older interiors and fixtures could enhance the experience further.
The Concorde Hotel Kuala Lumpur offers a variety of bed experiences according to guest reviews with a mix of positive and negative feedback. Many guests have highlighted the comfort of the beds, often describing them as comfortable, clean and well-maintained. The mattresses and pillows are often noted for contributing to a good night's sleep and several reviews mention the sizeable and soft beds as a plus.
However, some feedback indicates that not all guests shared this comfort, as a recurring theme of beds being too hard or firm is mentioned. There are also mentions of thin duvets and pillows being too soft for some guests' preferences with a few remarks about the bed linens appearing old and worn out. Despite these occasional criticisms, the overall sentiment from many reviews points towards a generally comfortable sleeping experience with the quality of beds playing a significant role in guests' satisfaction.
The hotel rooms themselves are frequently described as clean and comfortable, adding to the overall positive stay experience. Additionally, the prompt response to requests for extra bedding and cots reflects good service from the hotel staff. While there are areas for improvement, especially regarding the hardness of some beds and the condition of bedding, many guests left appreciating the comfortable and restful sleep they experienced at the Concorde Hotel Kuala Lumpur.
Concorde Hotel Kuala Lumpur consistently earns positive feedback for its cleanliness. Guests often describe the rooms and general hotel environment as very clean, spacious and comfortable. Many commend the hotel for maintaining a high standard of hygiene, noting that rooms are cleaned daily and kept spotless. The cleanliness extends to various parts of the hotel including the bathrooms, pool area and hallways.
However, some guests mention that certain rooms are dated and would benefit from deeper cleaning. There were occasional reports of poor housekeeping service, such as towels not being replaced and amenities not being replenished. Despite these isolated incidents, the majority of reviews highlight an overall well-maintained and clean environment.
The staff’s commitment to cleanliness and guest comfort is frequently praised, contributing to a welcoming and hygienic atmosphere in the hotel. With spacious rooms and well-kept facilities, Concorde Hotel Kuala Lumpur proves to be a reliable choice for travelers prioritizing cleanliness in their accommodation.
The staff at Concorde Hotel Kuala Lumpur consistently receive high praise for their friendliness, helpfulness and professionalism. Guests frequently highlight the helpful and polite nature of the reception, housekeeping and service teams. Many testimonials mention the accommodating and attentive attitude of the staff, which significantly enhances the overall guest experience.
The reception staff, in particular, are commended for their efficiency with smooth check-in and check-out processes noted. There's a special mention for the duty manager and specific staff members like Hui Ying at breakfast and Ms. Kylie at the lobby counter, who have made positive impressions with their excellent service.
Although most of the feedback is overwhelmingly positive, a few guests have encountered less friendly or uninviting staff, particularly at the reception. There were isolated incidents where the room service was found lacking or the staff appeared unaware of certain services. However, these instances seem to be the exception rather than the rule.
Overall, the consistent theme is one of excellent service with guests appreciating the hardworking, courteous and attentive staff who contribute to a warm and welcoming stay at the hotel.
When staying at Concorde Hotel Kuala Lumpur, guests have had mixed experiences with the hotel's Wi-Fi. While some found the Wi-Fi to be good, strong and free, others pointed out issues such as unreliable connections, slow speeds and poor reception, particularly in the lobby and reception areas. Although the internet connection was resolved for some after initial problems, others consistently found the Wi-Fi to be a bit hit-and-miss with some guests mentioning that the signal could drop or be very weak. Overall, while there are moments where the Wi-Fi performance meets expectations, many reviews indicate room for improvement to ensure a more reliable and faster internet experience throughout the hotel.
Concorde Hotel Kuala Lumpur offers a gym that has received a mix of positive and constructive feedback from its guests. Many highlight that the gym is well equipped and nicely maintained, featuring all necessary equipment for a comprehensive workout. Guests have praised the gym's cleanliness and organization, noting its size and high-end quality.
The gym appears to be popular among guests, characterized as huge by some and convenient for various needs, whether for a brief business trip workout or a more extended exercise session. The gym also benefits from polite and attentive staff, adding to the overall positive experience.
However, there are a few areas that could be improved. Guests mention that the operational hours of the gym are limited, closing at 7pm, which some find inconvenient. There are suggestions to extend the hours to better accommodate early morning or late evening workouts. Additionally, access to the gym is restricted to premier guests or involves an extra charge, which some feel is inappropriate for a four-star hotel. There are also occasional mentions that the facility could benefit from a renovation and better maintenance in certain aspects, including cleaning.
On a whole, the gym at Concorde Hotel Kuala Lumpur is appreciated for its facilities and equipment, despite some limitations regarding access and operational hours.
Concorde Hotel Kuala Lumpur boasts a large, outdoor pool that consistently garners positive remarks for its cleanliness and size. The pool area is described as cozy and relaxing, providing a refreshing escape and a nice atmosphere for both kids and adults with a shallow section for the little ones. It’s an open-air facility, offering guests a pleasant and serene environment, enhanced by the impressive city view.
Many reviewers appreciate the pool's depth and its availability until late evening, though some wish it remained open even later than 7 PM. Despite occasional comments about crowded conditions during peak times like Chinese New Year, the general consensus points to a great experience. There were mentions of maintenance issues, including inadequate pool water quality checks and smelly pool towels, but these did not overshadow the overall enjoyment of the swimming facilities.
Some felt the pool area could benefit from minor improvements and better amenities, like music and refreshments, to enhance the atmosphere. Nevertheless, the Concorde Hotel’s pool remains a standout feature, offering a clean, spacious and delightful place for guests to unwind.
The Concorde Hotel Kuala Lumpur offers ample parking amenities, including free and accessible spots within a dedicated parking building that is not crowded. Complimentary parking is plentiful and generally easy to find, though the narrow and tight ramps can pose a challenge.
Guests frequently highlight a significant distance between the parking area and the main hotel lobby, which can be inconvenient, especially for those with wheel luggage or strollers. The walk to the lobby involves several steps, complicating the process of unloading bags. Additionally, the parking area lacks shade and may not be ideal for all travelers, particularly those requiring guaranteed or reserved spaces.
Overall, the car park itself is considered secure with good, convenient facilities and adequate space, although some find the parking situation less conducive due to its distance and layout.
Concorde Hotel Kuala Lumpur is consistently praised for being a fantastic choice for families. Guests frequently highlight its comfortable and spacious rooms, making it an ideal spot for family stays. The hotel offers notable features such as connecting rooms and family rooms at no extra charge, which are particularly convenient for larger groups or those traveling with children.
The facilities cater well to both kids and adults. With separate areas and a dedicated kids pool, children can enjoy themselves safely. Additionally, the presence of children's activity areas and a child-friendly pool ensures that young guests remain entertained.
On the cleanliness front, guests report that the rooms are well-kept and maintained to a high standard, contributing to a comfortable stay. The large pool, equipped with good facilities, is another highlight and is often enjoyed by both kids and their parents.
However, some areas could be improved, such as the availability of baby cots and accessibility for those with strollers. Despite these minor drawbacks, the hotel remains a cozy, family-friendly destination suitable for those traveling with children and elderly members alike. Overall, Concorde Hotel Kuala Lumpur offers a welcoming environment and is highly recommended for family travelers seeking a comfortable, child-friendly stay.
The Concorde Hotel Kuala Lumpur is a prime destination for nightlife enthusiasts, offering an exciting array of entertainment options just steps away. Guests frequently praise the proximity to the renowned Hard Rock Café, a hotspot for live music and vibrant atmosphere. With the hotel's own exceptional band and cozy lounge bar, visitors can enjoy live performances and unwind with evening tunes right on the premises. The surrounding area is bustling with diverse nightlife choices, including bars with regular live music, making it a convenient and lively location for evening entertainment. Whether enjoying the hotel's fantastic band or exploring nearby hotspots, guests are sure to appreciate the rich nightlife experience.
Concorde Hotel Kuala Lumpur is often recognized for its alignment with four-star standards, providing modern and well-maintained facilities. The hotel features a premier lounge club and offers a high-star quality experience, which many guests find comparable to other four to five-star hotels. Cleanliness is consistently upheld and the hotel is praised for its great amenities and friendly atmosphere.
The buffet breakfast receives positive remarks for its great selection and good value. Rooms and facilities are generally well-maintained and comfortable, living up to the respectable four-star rating that the hotel claims.
However, some guests feel that while the hotel meets the four-star standard, certain aspects such as door entry cards and room quality need improvement to truly reflect the expected high standard of a four-star establishment in Malaysia. Despite these occasional criticisms, the hotel is overall seen as a solid choice among four-star options in Kuala Lumpur.
Concorde Hotel Kuala Lumpur emerges as a highly recommended destination for business travelers, offering an array of facilities that cater specifically to their needs. The hotel's function rooms and conference halls are fully equipped and feature comfortable seating, making it an excellent choice for conferences and corporate events. The availability of small meeting rooms, coupled with great service, reinforces its suitability for professional gatherings.
Guests frequently highlight the hotel's conducive environment for a business stay, thanks to the professional and effectively trained staff who ensure a seamless experience. The workspace provided in the rooms is deemed adequate, supporting those who need to work from their accommodations. Additionally, the hotel's central location in Kuala Lumpur makes it convenient for various business activities and meetings around the city.
Equipped with good business amenities, including free business services and support, the hotel caters well to its business clientele. The presence of a gym, albeit with slightly warmer air conditioning, offers a welcome respite after a long day of meetings. Complimentary drinks and snacks in the lounge further enhance the staying experience.
While the restaurant does not operate late into the night, the overall facilities, combined with a convenient location near public transport, make Concorde Hotel Kuala Lumpur a strong choice for business travelers.
The Concorde Hotel Kuala Lumpur boasts a stunning outdoor pool area that has garnered positive feedback from guests. The pool, described as a lovely big rectangular swimming space, offers a comfortable and enjoyable experience for visitors. It features a saltwater system and is well-maintained, ensuring a clean and inviting atmosphere.
Guests appreciate the pool's visibility from rooms within the hotel, providing a scenic view that includes the iconic KLCC and KL Tower. The pool area is spacious with a nice size that accommodates a variety of activities. There are also outdoor seating arrangements nearby, perfect for relaxation.
However, the pool can get crowded at times and non-swimmers might find it challenging due to its depth of up to 2.3 meters. Despite the occasional crowding, the pool is noted to be kid-friendly and remains a favorite among families.
While there is no music or drink service by the pool, the overall ambiance and facilities have been well received, highlighting the pool as a key feature of the Concorde Hotel Kuala Lumpur.
The Concorde Hotel Kuala Lumpur emerges as a notable choice for honeymooners, offering a range of amenities and services tailored specifically for couples. Positioned conveniently for those celebrating their honeymoon, the hotel provides luxury honeymoon suites and special services designed to enhance the romantic experience. While some reviews mentioned reservations about its suitability, overall feedback highlights the hotel as an ideal destination for newlyweds. Upgrades for one-night stays add an extra touch of luxury, contributing to its positive reputation among couples seeking a memorable honeymoon.
Concorde Hotel Kuala Lumpur seems to provide a romantic setting complete with live music, making it an ideal choice for couples. The ambiance is described as romantic, enhanced by the clean environment and spacious rooms that invite thoughtful moments together. The hotel's central location and fantastic amenities add to its appeal. While it is perfect for a wedding or anniversary trip, some reviews hinted that it may not be the top choice for a honeymoon. The service at Spices was praised, yet some noted the absence of special touches for significant celebrations. Overall, it delivers a romantic experience suitable for a variety of guests.
Location Show Map
Location
The hotel is situated in the bustling KLCC area and surrounded by a variety of restaurants, shopping malls and tourist attractions. Visitors appreciate the ease of getting around, whether it’s a leisurely 10-minute stroll to the Twin Towers or a brief jaunt to nearby eateries and bars, including the iconic Hard Rock Café.
The convenience extends to shopping districts and cultural sites with Bukit Bintang, Pavilion Mall and other key locations just a short transit ride away. The strategic location also offers stunning city views, adding to the appeal for both tourists and business travelers alike.
In summary, the Concorde Hotel Kuala Lumpur is celebrated for its superb and convenient location, providing excellent access to the city's public transportation network, major attractions and a wealth of dining and shopping options right at its doorstep.
Breakfast
For families, the breakfast seems to be a hit with children’s options being notably affordable and satisfying. Guests have enjoyed the Asian and continental options, which are well-suited for diverse palates. Some reviews specifically praise the quality of the food and beverages available with mentions of good coffee being a recurring theme.
However, there are areas of improvement noted by some guests. Certain reviews mention repetitive menus, especially for those staying multiple days, which can lead to boredom. The breakfast area can get crowded and guests sometimes face long queues and limited seating. Additionally, while many found the breakfast satisfactory and plentiful, others felt that it lacked variety or could have been fresher.
Overall, Concorde Hotel Kuala Lumpur provides a robust and mostly commendable breakfast experience with a range of options to satisfy its diverse clientele. Nonetheless, there's room for refinement to address the occasional crowding and repetitive menu issues.
Dinner
The breakfast offerings seem to be more standardized and somewhat repetitive with limited choices for vegans, particularly during Ramadan and occasional understaffing. However, the food quality during other meals, particularly dinner, is mostly well-regarded. The dinner buffet, while described as common and sometimes disappointing, finds favor among many for its variety and the freshness of ingredients. Room service is well-received, though its hours are limited.
The ambiance during dining is often appreciated with live music enhancing the experience, though sometimes it can be a bit loud. The coffee lounge and lobby lounge are also mentioned positively for their superb offerings. For those seeking a quieter meal, the Chinese dining and room service provide a nice alternative.
Despite some occasional hiccups such as non-fresh steaks and overly salty Pad Thai, the overall dining experience at Concorde Hotel Kuala Lumpur is characterized by good service, delicious food and a pleasant ambiance that make it a worthwhile destination for both leisure and business travelers.
Rooms
The spaciousness of the rooms is frequently praised with many guests appreciating the large and comfortable spaces offered. Several visitors mentioned getting complimentary upgrades, often resulting in rooms with stunning views of the Petronas Towers or additional features such as multiple beds for family convenience. Cleanliness receives consistent commendation, as numerous guests found their rooms to be clean, tidy and well-maintained with modern facilities.
However, the decor and condition of some rooms are noted to be dated and in need of refurbishment. Instances of old or damaged furniture, carpets and even a few issues with air conditioning and water temperature were mentioned, suggesting that some rooms might benefit from updates to meet modern standards. Noise from adjacent areas and occasional unpleasant smells also surfaced in a few reviews, indicating a need for better soundproofing and ventilation.
Overall, the rooms at Concorde Hotel Kuala Lumpur deliver on comfort and space, providing a generally pleasant stay for guests, though a refresh of older interiors and fixtures could enhance the experience further.
Beds
However, some feedback indicates that not all guests shared this comfort, as a recurring theme of beds being too hard or firm is mentioned. There are also mentions of thin duvets and pillows being too soft for some guests' preferences with a few remarks about the bed linens appearing old and worn out. Despite these occasional criticisms, the overall sentiment from many reviews points towards a generally comfortable sleeping experience with the quality of beds playing a significant role in guests' satisfaction.
The hotel rooms themselves are frequently described as clean and comfortable, adding to the overall positive stay experience. Additionally, the prompt response to requests for extra bedding and cots reflects good service from the hotel staff. While there are areas for improvement, especially regarding the hardness of some beds and the condition of bedding, many guests left appreciating the comfortable and restful sleep they experienced at the Concorde Hotel Kuala Lumpur.
Cleanliness
However, some guests mention that certain rooms are dated and would benefit from deeper cleaning. There were occasional reports of poor housekeeping service, such as towels not being replaced and amenities not being replenished. Despite these isolated incidents, the majority of reviews highlight an overall well-maintained and clean environment.
The staff’s commitment to cleanliness and guest comfort is frequently praised, contributing to a welcoming and hygienic atmosphere in the hotel. With spacious rooms and well-kept facilities, Concorde Hotel Kuala Lumpur proves to be a reliable choice for travelers prioritizing cleanliness in their accommodation.
Staff
The reception staff, in particular, are commended for their efficiency with smooth check-in and check-out processes noted. There's a special mention for the duty manager and specific staff members like Hui Ying at breakfast and Ms. Kylie at the lobby counter, who have made positive impressions with their excellent service.
Although most of the feedback is overwhelmingly positive, a few guests have encountered less friendly or uninviting staff, particularly at the reception. There were isolated incidents where the room service was found lacking or the staff appeared unaware of certain services. However, these instances seem to be the exception rather than the rule.
Overall, the consistent theme is one of excellent service with guests appreciating the hardworking, courteous and attentive staff who contribute to a warm and welcoming stay at the hotel.
Wi-Fi
Gym
The gym appears to be popular among guests, characterized as huge by some and convenient for various needs, whether for a brief business trip workout or a more extended exercise session. The gym also benefits from polite and attentive staff, adding to the overall positive experience.
However, there are a few areas that could be improved. Guests mention that the operational hours of the gym are limited, closing at 7pm, which some find inconvenient. There are suggestions to extend the hours to better accommodate early morning or late evening workouts. Additionally, access to the gym is restricted to premier guests or involves an extra charge, which some feel is inappropriate for a four-star hotel. There are also occasional mentions that the facility could benefit from a renovation and better maintenance in certain aspects, including cleaning.
On a whole, the gym at Concorde Hotel Kuala Lumpur is appreciated for its facilities and equipment, despite some limitations regarding access and operational hours.
Pool
Many reviewers appreciate the pool's depth and its availability until late evening, though some wish it remained open even later than 7 PM. Despite occasional comments about crowded conditions during peak times like Chinese New Year, the general consensus points to a great experience. There were mentions of maintenance issues, including inadequate pool water quality checks and smelly pool towels, but these did not overshadow the overall enjoyment of the swimming facilities.
Some felt the pool area could benefit from minor improvements and better amenities, like music and refreshments, to enhance the atmosphere. Nevertheless, the Concorde Hotel’s pool remains a standout feature, offering a clean, spacious and delightful place for guests to unwind.
Parking
Guests frequently highlight a significant distance between the parking area and the main hotel lobby, which can be inconvenient, especially for those with wheel luggage or strollers. The walk to the lobby involves several steps, complicating the process of unloading bags. Additionally, the parking area lacks shade and may not be ideal for all travelers, particularly those requiring guaranteed or reserved spaces.
Overall, the car park itself is considered secure with good, convenient facilities and adequate space, although some find the parking situation less conducive due to its distance and layout.
Family
The facilities cater well to both kids and adults. With separate areas and a dedicated kids pool, children can enjoy themselves safely. Additionally, the presence of children's activity areas and a child-friendly pool ensures that young guests remain entertained.
On the cleanliness front, guests report that the rooms are well-kept and maintained to a high standard, contributing to a comfortable stay. The large pool, equipped with good facilities, is another highlight and is often enjoyed by both kids and their parents.
However, some areas could be improved, such as the availability of baby cots and accessibility for those with strollers. Despite these minor drawbacks, the hotel remains a cozy, family-friendly destination suitable for those traveling with children and elderly members alike. Overall, Concorde Hotel Kuala Lumpur offers a welcoming environment and is highly recommended for family travelers seeking a comfortable, child-friendly stay.
Nightlife
4 Star
The buffet breakfast receives positive remarks for its great selection and good value. Rooms and facilities are generally well-maintained and comfortable, living up to the respectable four-star rating that the hotel claims.
However, some guests feel that while the hotel meets the four-star standard, certain aspects such as door entry cards and room quality need improvement to truly reflect the expected high standard of a four-star establishment in Malaysia. Despite these occasional criticisms, the hotel is overall seen as a solid choice among four-star options in Kuala Lumpur.
Business
Guests frequently highlight the hotel's conducive environment for a business stay, thanks to the professional and effectively trained staff who ensure a seamless experience. The workspace provided in the rooms is deemed adequate, supporting those who need to work from their accommodations. Additionally, the hotel's central location in Kuala Lumpur makes it convenient for various business activities and meetings around the city.
Equipped with good business amenities, including free business services and support, the hotel caters well to its business clientele. The presence of a gym, albeit with slightly warmer air conditioning, offers a welcome respite after a long day of meetings. Complimentary drinks and snacks in the lounge further enhance the staying experience.
While the restaurant does not operate late into the night, the overall facilities, combined with a convenient location near public transport, make Concorde Hotel Kuala Lumpur a strong choice for business travelers.
Outdoor Pool
Guests appreciate the pool's visibility from rooms within the hotel, providing a scenic view that includes the iconic KLCC and KL Tower. The pool area is spacious with a nice size that accommodates a variety of activities. There are also outdoor seating arrangements nearby, perfect for relaxation.
However, the pool can get crowded at times and non-swimmers might find it challenging due to its depth of up to 2.3 meters. Despite the occasional crowding, the pool is noted to be kid-friendly and remains a favorite among families.
While there is no music or drink service by the pool, the overall ambiance and facilities have been well received, highlighting the pool as a key feature of the Concorde Hotel Kuala Lumpur.
Honeymoon
Romantic
Yes, Concorde Hotel Kuala Lumpur has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Concorde Hotel Kuala Lumpur.
No, Concorde Hotel Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at Concorde Hotel Kuala Lumpur.
Yes, Concorde Hotel Kuala Lumpur has a gym.
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