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Crowne Plaza Kuala Lumpur City Centre by IHG

Kuala Lumpur , No 22, Menara 8 (Show on Map)

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Summary of reviewsThe Crowne Plaza Kuala Lumpur City Centre by IHG consistently receives glowing reviews for its prime location, elegant rooms, cleanliness, attentive staff, and exceptional amenities. Situated in the heart of Kuala Lumpur, the hotel offers convenient access to key attractions like the Petronas Towers and Suria Mall, making it an ideal choice for both leisure and business travelers. Guests frequently highlight its well-maintained and spacious rooms, featuring modern decor and luxurious amenities that ensure a comfortable and restful night's sleep.

A noteworthy aspect of the hotel is its breakfast service, which boasts a diverse selection of high-quality dishes, ranging from Malaysian to Western options, all complemented by friendly and efficient staff. Dining experiences are enhanced by an immaculately clean restaurant setting, underscoring the hotel's commitment to hygiene and guest satisfaction.

The hotel staff earn widespread acclaim for their exceptional service and friendliness, contributing significantly to the positive experiences of guests. Specific team members are often singled out for their dedication to going above and beyond, reinforcing the hotel's reputation for outstanding hospitality.

The rooftop pool, located on the 33rd floor, offers a spectacular view of the city and serves as a serene retreat for relaxation and photography, despite its modest size and limited operating hours. It complements the overall guest experience with its luxurious infinity design and ample lounging space.

Finally, the beds at Crowne Plaza Kuala Lumpur City Centre are highly praised for their quality and comfort, with guests noting the excellent sleep quality provided by plush pillows and top-tier mattresses. Overall, the hotel stands as a brilliant choice for travelers seeking a combination of luxury, comfort, and convenience in Kuala Lumpur.
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Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Small Hotel

5-Star Hotel

Hotel with Outdoor Pool

Room Types

Standard Room This double room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views.

Standard King Room Guests will have a special experience as the double room features a pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 1 bed.

Standard Twin Room The pool with a view is a top feature of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views. The unit has 2 beds.

Standard King Room - Accessible Guests will have a special experience as the double room features a pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 1 bed.

Premium King Room This double room offers a pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 1 bed.

Standard King Room - High Floor Guests will have a special experience as this double room provides a pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 1 bed.

Standard King Room with Lounge Access This double room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, executive lounge access as well as city views. The unit has 1 bed.

Premium King Room - High Floor This double room's special feature is the pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 1 bed.

Premium King Room - Lounge Access This double room's special feature is the pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, executive lounge access as well as city views. The unit offers 1 bed.

Standard Twin Room with Lounge Access This twin room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, executive lounge access as well as city views. The unit offers 2 beds.

High Floor Standard Twin Room The pool with a view is a top feature of this twin room. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as city views. The unit has 2 beds.

Junior King Suite This suite's standout feature is the pool with a view. Offering free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a minibar, executive lounge access as well as city views. The unit has 1 bed.

One-Bedroom Suite Guests will have a special experience as the suite offers a pool with a view. Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, executive lounge access as well as city views. The unit offers 1 bed.

Presidential Suite Guests will have a special experience as the suite offers a pool with a view. Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a minibar, executive lounge access as well as city views. The unit offers 1 bed.

Guest Reviews

Location

The Crowne Plaza Kuala Lumpur City Centre by IHG is often praised for its prime and convenient location, making it a standout choice for travelers exploring the vibrant city. The hotel is centrally situated, with many guests highlighting its proximity to iconic sites like the Petronas Towers and Suria Mall, both within walking distance. This provides easy access to key tourist attractions and shopping opportunities, making it particularly appealing for those keen to explore the city's highlights. Despite the ongoing development in the area, getting around remains hassle-free, with taxis readily available. Many reviews commend the hotel for its cleanliness and exceptional staff service, further enhancing the overall experience for visitors. Overall, the Crowne Plaza Kuala Lumpur promises a well-located and comfortable stay in the heart of the city, making it an ideal base for both leisure and business travelers.

Breakfast

The breakfast experience at Crowne Plaza Kuala Lumpur City Centre by IHG is often praised in guest reviews for its remarkable diversity and quality. A standout feature is the freshly made omelettes, alongside a robust selection of both Malaysian and Western dishes. Guests look forward to a breakfast that is plentiful, with a variety of options that change daily, ensuring freshness and flavor. The presence of cooking stations adds a personalized touch to the culinary experience. The staff receive numerous compliments for their friendliness and efficient service, enhancing the overall dining atmosphere. The buffet is described as outstanding, featuring a wide range of delicious options, from made-to-order pancakes and waffles to fresh fruit juices and pastries. While most feedback is overwhelmingly positive, with terms like phenomenal and exceptional frequently used to describe the breakfast, there are occasional mentions suggesting room for improvement in selection and service. Nonetheless, breakfast at this hotel is generally seen as a highlight, offering a delightful start to the day.

Rooms

Nestled in the heart of Kuala Lumpur, the Crowne Plaza offers an oasis of comfort and elegance, with rooms that consistently impress visitors with their generous proportions and thoughtful design. Guests are particularly delighted by the spaciousness of the rooms, which provide ample storage and well-furnished interiors. Modern decor meets luxurious comfort, as each room is immaculately maintained, ensuring cleanliness and quiet for a restful night’s sleep. The amenities are top-notch, elevating the convenience factor for travelers seeking ease and efficiency during their stay. Substantial breakfasts and a well-designed interior add to the charm, making the experience a memorably comfortable one. With splendid views of the city, facilities that are consistently praised for their high standards, and a superbly attentive atmosphere, this hotel ensures a truly pleasant stay. Room service has scope for improvement, but this minor downside is easily countered by the straightforward hotel app for dining options. Whether looking for a touch of luxury or simply a peaceful retreat in the city, Crowne Plaza's rooms stand out as a definitive highlight of any visit.

Beds

The beds at Crowne Plaza Kuala Lumpur City Centre by IHG are highly praised for their comfort and quality. Guests frequently describe them as incredibly comfortable, featuring plush pillows and high-quality mattresses, notably King Koil, that contribute to a restful sleep. The bedding is often noted for being clean and well-maintained, with the beds themselves feeling new. Despite one mention of the comforter being less comfortable, the overall consensus highlights a splendid sleep experience with fantastic beds that enhance their stay. Goose down beddings add to the luxury and comfort, making the beds a standout feature of the hotel.

Cleanliness

Located conveniently in the heart of Kuala Lumpur, Crowne Plaza Kuala Lumpur City Centre by IHG consistently impresses guests with its high standards of cleanliness. The hotel is renowned for its immaculate rooms and well-maintained facilities, with many visitors noting that everything appears exceptionally clean and tidy. The property, being relatively new, is beautifully furnished, which adds to its overall appeal. The attentive and professional staff also contribute to the positive experience, ensuring that the pristine condition of the hotel is preserved.

Dining at the hotel is a pleasure, as the restaurant is spotless and service is attentive. The combination of the hotel's central location and its unwavering commitment to cleanliness makes it an appealing choice for travelers seeking a comfortable stay in Kuala Lumpur. Despite a couple of minor hiccups in cleaning reported by guests, the majority found their accommodations to be clean, spacious, and comfortable. Overall, the Crowne Plaza Kuala Lumpur City Centre exemplifies excellent hotel management, where cleanliness is evidently a top priority.

Staff

The staff at Crowne Plaza Kuala Lumpur City Centre by IHG are consistently highlighted for their exceptional service and friendliness. Guests describe them as outstanding, with several specific mentions of team members like Jon, Hani, Rose, and Ikuan for going above and beyond. The hospitality extended by the staff is renowned, with many noting their positive energy, politeness, and readiness to assist with any request efficiently and courteously. The front desk, in particular, receives praise for being helpful and professional. While the breakfast restaurant staff on the 13th floor received some criticisms, the overall consensus is that the hotel staff are a credit to the establishment, providing service characterized by attentiveness and kindness. This consistent level of customer service and accommodation contributes significantly to the positive experiences of guests staying at the hotel.

Pool

The Crowne Plaza Kuala Lumpur City Centre by IHG features a stunning rooftop pool that has captured the admiration of many guests. Situated on the 33rd floor, the pool offers breathtaking views of the city, making it an ideal spot for relaxation and photography. Despite its relatively modest size, the pool's infinity design provides a luxurious experience. Guests have praised the ample availability of loungers, ensuring a comfortable visit. The cozy rooftop terrace complements the inviting pool area, combining with excellent facilities to enhance the overall guest experience. Although the air conditioning system on the roof can be loud, the pool's privacy and incredible city views make up for this minor inconvenience. Operating hours are limited to 7 p.m., but visitors consistently appreciate the serene ambiance and striking scenery provided by this delightful feature of the hotel.

Yes, Crowne Plaza Kuala Lumpur City Centre by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Crowne Plaza Kuala Lumpur City Centre by IHG.

No, Crowne Plaza Kuala Lumpur City Centre by IHG doesn't allow dogs.

Yes, parking facilities are available at Crowne Plaza Kuala Lumpur City Centre by IHG.

Yes, Crowne Plaza Kuala Lumpur City Centre by IHG has a gym.

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