Holiday Inn Express Kuala Lumpur City Centre by IHG
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Summary of reviewsHoliday Inn Express Kuala Lumpur City Centre by IHG, excels as a strategically located hub for visitors to Kuala Lumpur. Situated in the city's heart, the hotel offers easy access to major attractions such as Bukit Bintang, Pavilion Mall and the Petronas Twin Towers. Its proximity to public transport options like the Raja Chulan MRT and monorail stations makes it an ideal choice for both business and leisure travelers. The hotel is surrounded by an array of restaurants, cafes, bars and convenience stores, adding to its appeal.
Guests are mostly satisfied with the breakfast offerings, which include a variety of both Asian and Western options such as nasi lemak, scrambled eggs, pastries and cereal. The breakfast area is noted for being spacious and well-maintained. While there are calls for more variety and improvements in quality and service during peak hours, the overall dining experience is considered positive.
Rooms at the hotel receive praise for their cleanliness and comfort. Guests frequently highlight the comfortable beds and pillows, modern decor and the well-designed interior. Despite some concerns about room size, soundproofing and maintenance issues, the rooms generally meet guest expectations for a clean and comfortable stay.
Cleanliness is a strong point for this hotel with numerous reviews commending the spotless rooms and well-maintained public areas. Daily cleaning services ensure that the environment remains tidy, enhancing the overall guest experience. Though minor maintenance issues are occasionally mentioned, the hotel's high standard of cleanliness is a major positive attribute.
The staff at Holiday Inn Express Kuala Lumpur City Centre are often praised for their friendliness and professionalism. Reception, housekeeping and security personnel receive special mentions for their courteous and helpful demeanor, significantly contributing to the hotel's welcoming atmosphere. Although there are rare instances of less satisfactory interactions, the majority of feedback portrays the staff as an asset to the hotel.
WiFi performance is a mixed bag with some guests enjoying a fast and reliable connection while others encounter issues with slow speeds and connectivity. This mixed experience reflects a need for more consistent internet service.
The gym, albeit small, is well-equipped and functional, allowing guests to maintain their fitness routines. Some suggest adding more equipment to enhance the experience, but overall, it is considered a valuable amenity.
Parking receives mixed reviews with some guests appreciating the availability of complimentary spaces while others find the parking layout narrow and confusing. Despite challenges in finding a spot and navigating the car park, the availability of secure parking is generally seen as convenient.
Families find the hotel accommodating, though it is often positioned as more suitable for business travelers. The proximity to family-friendly amenities and a decent breakfast spread adds to a pleasant stay for families.
The comfortable beds are a standout feature with many guests praising them for their coziness and support. The availability of both firm and soft pillows caters to different preferences, ensuring a good night's sleep.
As a three-star establishment, the hotel is viewed as reliable and good value for money, though some feel it is priced on the higher side for its category. It delivers predictable quality and services, making it a practical choice for short-term visitors.
Lastly, business travelers appreciate the hotel's central location in Kuala Lumpur's business district, efficient services and suitability for meetings or short layovers, enhancing its reputation as a convenient and functional stay for professionals.
Overall, Holiday Inn Express Kuala Lumpur City Centre combines prime location, comfort and cleanliness, making it a popular choice for travelers seeking value in Kuala Lumpur’s city center.
Categories
Guests are mostly satisfied with the breakfast offerings, which include a variety of both Asian and Western options such as nasi lemak, scrambled eggs, pastries and cereal. The breakfast area is noted for being spacious and well-maintained. While there are calls for more variety and improvements in quality and service during peak hours, the overall dining experience is considered positive.
Rooms at the hotel receive praise for their cleanliness and comfort. Guests frequently highlight the comfortable beds and pillows, modern decor and the well-designed interior. Despite some concerns about room size, soundproofing and maintenance issues, the rooms generally meet guest expectations for a clean and comfortable stay.
Cleanliness is a strong point for this hotel with numerous reviews commending the spotless rooms and well-maintained public areas. Daily cleaning services ensure that the environment remains tidy, enhancing the overall guest experience. Though minor maintenance issues are occasionally mentioned, the hotel's high standard of cleanliness is a major positive attribute.
The staff at Holiday Inn Express Kuala Lumpur City Centre are often praised for their friendliness and professionalism. Reception, housekeeping and security personnel receive special mentions for their courteous and helpful demeanor, significantly contributing to the hotel's welcoming atmosphere. Although there are rare instances of less satisfactory interactions, the majority of feedback portrays the staff as an asset to the hotel.
WiFi performance is a mixed bag with some guests enjoying a fast and reliable connection while others encounter issues with slow speeds and connectivity. This mixed experience reflects a need for more consistent internet service.
The gym, albeit small, is well-equipped and functional, allowing guests to maintain their fitness routines. Some suggest adding more equipment to enhance the experience, but overall, it is considered a valuable amenity.
Parking receives mixed reviews with some guests appreciating the availability of complimentary spaces while others find the parking layout narrow and confusing. Despite challenges in finding a spot and navigating the car park, the availability of secure parking is generally seen as convenient.
Families find the hotel accommodating, though it is often positioned as more suitable for business travelers. The proximity to family-friendly amenities and a decent breakfast spread adds to a pleasant stay for families.
The comfortable beds are a standout feature with many guests praising them for their coziness and support. The availability of both firm and soft pillows caters to different preferences, ensuring a good night's sleep.
As a three-star establishment, the hotel is viewed as reliable and good value for money, though some feel it is priced on the higher side for its category. It delivers predictable quality and services, making it a practical choice for short-term visitors.
Lastly, business travelers appreciate the hotel's central location in Kuala Lumpur's business district, efficient services and suitability for meetings or short layovers, enhancing its reputation as a convenient and functional stay for professionals.
Overall, Holiday Inn Express Kuala Lumpur City Centre combines prime location, comfort and cleanliness, making it a popular choice for travelers seeking value in Kuala Lumpur’s city center.
Hotel near Golf Courses
A centrally located, budget-friendly option with easy access to transportation for reaching golf courses in the surrounding areas.
Hotel with Parking
This hotel is noted as providing parking facilities for its guests.
3-Star Hotel
This hotel is strategically located in the city center, providing easy access to major attractions and business districts. It offers modern, clean rooms and complimentary breakfast, making it an excellent choice for travelers seeking convenience and efficiency.
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
Holiday Inn Express Kuala Lumpur City Centre boasts an exceptional and highly convenient location, making it an ideal choice for both business and leisure travelers. Located in the heart of Kuala Lumpur, it is within walking distance of several key attractions and amenities, including Bukit Bintang, Pavilion Mall and the Petronas Twin Towers. The hotel is also strategically positioned near various public transport options like the Raja Chulan MRT and monorail stations, facilitating easy access to different parts of the city.
Guests appreciate the proximity to numerous restaurants, cafes, bars and shopping centers, allowing them to immerse themselves in the vibrant city atmosphere. This central location not only provides easy access to tourist hotspots but also ensures visitors are never far from essentials with convenience stores like FamilyMart and McDonald's nearby.
The hotel's prime location, combined with professional and friendly staff, excellent room cleanliness and good value for money, makes it a popular choice among those exploring Kuala Lumpur. Visitors frequently commend the strategic placement, which makes it quick and easy to reach popular sites such as Jalan Alor, KLCC Park and various other cultural and entertainment spots within the city center. Whether for short stays or longer visits, the Holiday Inn Express’s location significantly enhances the overall K.L. experience for its guests.
The breakfast experience at the Holiday Inn Express Kuala Lumpur City Centre by IHG, has garnered mixed reviews from guests. On the positive side, many reviews highlight the good quality of food, describing it as "delicious," "tasty," and "nice." Guests appreciated the variety offered, mentioning items like scrambled eggs, nasi lemak, pastries, cereal and coffee. Some reviews noted that the breakfast buffet was "well-spread" and had a "good variety," including both Asian and Western options. The ambiance of the breakfast area was described as "more spacious," "clean," and "socially distant," which added to the positive dining experience.
However, several reviews pointed out areas for improvement. A recurring theme was the limited variety and repetitive nature of the breakfast menu, which many guests found monotonous when staying for multiple days. There were calls for more Western options, diversity in the daily offerings and improvements in the quality of certain items like scrambled eggs and pastries. Specific issues like cold food, poorly managed replenishment of dishes and crowded breakfast areas during peak hours were mentioned, affecting the overall dining experience.
In conclusion, while the breakfast at Holiday Inn Express Kuala Lumpur City Centre offers a generally good and satisfying start to the day with a diverse spread, there are opportunities for better variety, improved food quality and more efficient service during busy times.
Located in the heart of Kuala Lumpur, the Holiday Inn Express Kuala Lumpur City Centre by IHG, garners mixed reviews regarding its rooms. Guests frequently praise the cleanliness and comfort of the rooms, highlighting the beds and pillows as particularly comfortable. The rooms are described as modern, well-designed and providing a cozy and welcoming atmosphere. Many found the rooms to be adequately spacious and neat with good lighting and attention to detail in the decor.
However, a considerable number of reviews mention the small size of the rooms with some guests feeling cramped, especially when accommodating multiple occupants or families. Soundproofing issues and street noise have also been noted, impacting the overall comfort for some guests. Maintenance appears to be a recurring concern with complaints about damaged items, such as power points, hair dryers, blinds and marks of usage on furniture.
Despite these drawbacks, the overall perception of room amenities is positive with effective air conditioning, modern bathrooms and well-equipped spaces contributing to a satisfactory stay. For those seeking a clean, comfortable and strategically located hotel in Kuala Lumpur, the rooms at this Holiday Inn Express generally meet expectations, albeit with some space and maintenance limitations.
The beds at the Holiday Inn Express Kuala Lumpur City Centre receive high praise from guests with many highlighting the comfort and coziness they experienced. Reviewers frequently mention comfortable and clean beds, cozy sheets and the superior quality of pillows and mattresses. The availability of firm and soft pillow options also caters to various preferences, ensuring a good night's sleep for most guests.
Many reviews convey satisfaction with the comfy and supportive nature of the beds, referring to experiences such as sleeping like a baby or noting the soft and comforting mattress and pillows. The beds are consistently described as comfortable with a particular emphasis on queen and king-size beds that offer ample space and relaxation.
Several guests also appreciated the overall cleanliness of the room, including the bedding, further enhancing their stay. The comfortable sofa beds are also noted for adding to the overall convenience and comfort.
Although overwhelmingly positive, a few reviews indicated minor issues with bed size and occasional stains on sheets. Some guests noted that certain beds were either too soft or too firm for their liking and the bed's cleanliness occasionally fell short of standards.
Overall, the general consensus points to a satisfying and restful experience, making the beds a standout feature at this urban hotel. This contributes to a comfortable stay in Kuala Lumpur’s city center, despite some minor setbacks.
The Holiday Inn Express Kuala Lumpur City Centre by IHG, is frequently praised for its exceptional cleanliness. Numerous reviews commend the clean and comfortable rooms, describing them as immaculate, neat and tidy. Guests highlight that the rooms are well-maintained throughout their stay with daily cleaning services ensuring a spotless environment. Cleanliness extends to the bathrooms and all public areas with particular appreciation for clean bathrooms, showers, tiles and amenities.
Visitors also note the modern look of the hotel reception and rooms, enhancing the overall pleasant atmosphere. The hotel's location near shopping malls and city highlights, combined with friendly staff, adds to the positive experience. Although there were occasional comments about the need for minor maintenance and updates, such as addressing dust or small maintenance issues in specific rooms, the overall response is that the cleanliness is commendable.
The breakfast hall also garnered good reviews with the caveat that more options could improve the experience. Despite minor issues such as dirty cutleries at breakfast or an occasional oversight in room cleanliness, the majority of guests found the hotel very clean and well-maintained, making it a reliable choice for a comfortable stay in Kuala Lumpur.
The staff at the Holiday Inn Express Kuala Lumpur City Centre is frequently praised for their friendly, helpful and professional demeanor. Guests repeatedly mention the hospitality provided by the reception staff, particularly highlighting individuals like Amir and Nada for their polite and courteous service. Several reviews commend the breakfast and housekeeping teams for their efficiency and pleasant attitudes, contributing to an overall positive guest experience. The security guards also receive recognition for their attentiveness and support. Despite occasional mentions of less than satisfactory interactions or slow check-in processes, the majority of the feedback portrays the staff as accommodating and responsive, enhancing the hotel's welcoming atmosphere.
The WiFi experience at Holiday Inn Express Kuala Lumpur City Centre by IHG, garnered mixed reviews from guests. On the positive side, many found the WiFi to be decent, good or even excellent with some highlighting its reliability and fast speeds throughout the hotel. Additionally, guests appreciated the stable WiFi, quick check-in and check-out processes facilitated by the internet and the availability of free WiFi.
However, there were several less favorable comments about the WiFi quality. Terms like slow, not always responsive, breaking up and poor connection appeared frequently. A few guests noted that the internet was not good enough or even did not work half the time, affecting their overall experience.
In summary, while some guests enjoyed a reliable and fast internet connection, others faced challenges with slow and inconsistent WiFi.
The gym at Holiday Inn Express Kuala Lumpur City Centre generally receives positive feedback for its good facilities and being well-equipped. Guests appreciate the setup and find the gym to be functional despite its small size. The gym is easily accessible and offers an excellent variety of equipment. However, some guests noted that it could benefit from additional equipment such as a barbell and a pull-up bar and mentioned that one of the treadmills was broken. Overall, the gym is considered a valuable addition, allowing guests to maintain their fitness routines during their stay.
Holiday Inn Express Kuala Lumpur City Centre by IHG, receives mixed feedback regarding its parking facilities. On the positive side, many guests appreciate that there is ample free and complimentary parking available with spaces that are often secured. The in-house garage and car park are deemed satisfactory by several visitors, making it convenient for those arriving by car.
However, there are notable challenges as well. Parking can often be hard to find and spaces are sometimes very limited with some guests mentioning it could take up to 30 minutes to secure a spot. The car park layout is described as narrow and confusing with complaints about unclear signage and difficult navigation, particularly for larger vehicles. Disabled guests could find the arrangement inconvenient and sometimes unsafe due to a narrow, single entrance and exit.
Guests in need of more convenience may find the parking ramps and necessity to switch lifts less than ideal, highlighting a preference for valet services. Despite these issues, the hotel's central location and the availability of complimentary and secured parking make it a functional choice for many travelers.
Holiday Inn Express Kuala Lumpur City Centre provides a family-friendly environment with rooms that are suitable for families, making it a great option for a family stay. Families particularly appreciated the breakfast and the presence of a Family Mart nearby adds convenience to the experience. The clean rooms and friendly staff contribute to a happy ambiance. However, some reviews suggest that the hotel may be more geared towards business travelers rather than families with small children. Overall, it offers great value and can accommodate families effectively, though it may not have extensive activities specifically for kids.
Holiday Inn Express Kuala Lumpur City Centre by IHG, holds its ground as a reliable three-star establishment that caters well to short stays. The hotel is praised for its clean environment and comfortable bedding. Its economical pricing makes it a budget-friendly option for many travelers, despite some claiming that it’s a bit expensive for a three-star hotel.
Conveniently located, the hotel is noted for its friendly staff and overall good value for money. The predictable quality of a three-star hotel is evident with services meeting expectations for the Holiday Inn brand. Rooms, while tidy and airy, are often described as tiny and somewhat dated with basic furnishings and drab decor. Nonetheless, they provide a satisfactory experience suitable for short-term visitors.
While the breakfast offerings could use some improvement and the schedule is a bit short, the hotel’s general service quality is appreciated and often exceeds its three-star designation. Though some feel other hotels in the price range offer more, the Holiday Inn Express remains a safe and sensible choice for those looking for a cost-effective and reliable stay.
Located in the bustling business district of Kuala Lumpur, the Holiday Inn Express Kuala Lumpur City Centre by IHG, is highly regarded for its suitability for business travelers. The hotel is convenient for business meetings with corporate towers all around making it efficient for those on a business trip layover or conducting business in the area. It is well-maintained with good services, embodying efficiency which is crucial for business guests.
The hotel stands out for its customer care, which has been appreciated by many guests. Despite being smoker-friendly, it does not compromise on providing a pleasant atmosphere for all its patrons. While the breakfast and room sizes may be on the smaller side, the overall experience is deemed decent and cheap, making it suitable for business trips. Though it is not situated amidst the very heart of the business district, it remains a practical choice for those on corporate travel. Overall, its strategic location and business-friendly amenities make it a great choice for business travelers.
Holiday Inn Express Kuala Lumpur City Centre is praised for its accessibility, situated in a prime location convenient for guests with disabilities. The hotel is surrounded by accessible food outlets, restaurants and grocery stores, making dining options plentiful and easy to reach. Public transportation, including the MRT and Monorail, is conveniently close, facilitating travel around Kuala Lumpur with ease. Guests find it simple to access popular tourist spots and navigate the city using services like Grab.
The location is undeniably convenient with key services like Family Mart, O’Briens, McDonald's and several other stores and eateries just steps away. Despite some challenges noted with room assignments and bathrooms not being fully wheelchair accessible, the staff is commended for their proactive and thoughtful assistance in addressing accessibility needs. Access to the hotel itself is secure, requiring keycards, ensuring safety and peace of mind for all guests. Overall, the hotel’s central position and the staff's attentive services make it a practical choice for travelers seeking accessibility in Kuala Lumpur.
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Location
Guests appreciate the proximity to numerous restaurants, cafes, bars and shopping centers, allowing them to immerse themselves in the vibrant city atmosphere. This central location not only provides easy access to tourist hotspots but also ensures visitors are never far from essentials with convenience stores like FamilyMart and McDonald's nearby.
The hotel's prime location, combined with professional and friendly staff, excellent room cleanliness and good value for money, makes it a popular choice among those exploring Kuala Lumpur. Visitors frequently commend the strategic placement, which makes it quick and easy to reach popular sites such as Jalan Alor, KLCC Park and various other cultural and entertainment spots within the city center. Whether for short stays or longer visits, the Holiday Inn Express’s location significantly enhances the overall K.L. experience for its guests.
Breakfast
However, several reviews pointed out areas for improvement. A recurring theme was the limited variety and repetitive nature of the breakfast menu, which many guests found monotonous when staying for multiple days. There were calls for more Western options, diversity in the daily offerings and improvements in the quality of certain items like scrambled eggs and pastries. Specific issues like cold food, poorly managed replenishment of dishes and crowded breakfast areas during peak hours were mentioned, affecting the overall dining experience.
In conclusion, while the breakfast at Holiday Inn Express Kuala Lumpur City Centre offers a generally good and satisfying start to the day with a diverse spread, there are opportunities for better variety, improved food quality and more efficient service during busy times.
Rooms
However, a considerable number of reviews mention the small size of the rooms with some guests feeling cramped, especially when accommodating multiple occupants or families. Soundproofing issues and street noise have also been noted, impacting the overall comfort for some guests. Maintenance appears to be a recurring concern with complaints about damaged items, such as power points, hair dryers, blinds and marks of usage on furniture.
Despite these drawbacks, the overall perception of room amenities is positive with effective air conditioning, modern bathrooms and well-equipped spaces contributing to a satisfactory stay. For those seeking a clean, comfortable and strategically located hotel in Kuala Lumpur, the rooms at this Holiday Inn Express generally meet expectations, albeit with some space and maintenance limitations.
Beds
Many reviews convey satisfaction with the comfy and supportive nature of the beds, referring to experiences such as sleeping like a baby or noting the soft and comforting mattress and pillows. The beds are consistently described as comfortable with a particular emphasis on queen and king-size beds that offer ample space and relaxation.
Several guests also appreciated the overall cleanliness of the room, including the bedding, further enhancing their stay. The comfortable sofa beds are also noted for adding to the overall convenience and comfort.
Although overwhelmingly positive, a few reviews indicated minor issues with bed size and occasional stains on sheets. Some guests noted that certain beds were either too soft or too firm for their liking and the bed's cleanliness occasionally fell short of standards.
Overall, the general consensus points to a satisfying and restful experience, making the beds a standout feature at this urban hotel. This contributes to a comfortable stay in Kuala Lumpur’s city center, despite some minor setbacks.
Cleanliness
Visitors also note the modern look of the hotel reception and rooms, enhancing the overall pleasant atmosphere. The hotel's location near shopping malls and city highlights, combined with friendly staff, adds to the positive experience. Although there were occasional comments about the need for minor maintenance and updates, such as addressing dust or small maintenance issues in specific rooms, the overall response is that the cleanliness is commendable.
The breakfast hall also garnered good reviews with the caveat that more options could improve the experience. Despite minor issues such as dirty cutleries at breakfast or an occasional oversight in room cleanliness, the majority of guests found the hotel very clean and well-maintained, making it a reliable choice for a comfortable stay in Kuala Lumpur.
Staff
Wi-Fi
However, there were several less favorable comments about the WiFi quality. Terms like slow, not always responsive, breaking up and poor connection appeared frequently. A few guests noted that the internet was not good enough or even did not work half the time, affecting their overall experience.
In summary, while some guests enjoyed a reliable and fast internet connection, others faced challenges with slow and inconsistent WiFi.
Gym
Parking
However, there are notable challenges as well. Parking can often be hard to find and spaces are sometimes very limited with some guests mentioning it could take up to 30 minutes to secure a spot. The car park layout is described as narrow and confusing with complaints about unclear signage and difficult navigation, particularly for larger vehicles. Disabled guests could find the arrangement inconvenient and sometimes unsafe due to a narrow, single entrance and exit.
Guests in need of more convenience may find the parking ramps and necessity to switch lifts less than ideal, highlighting a preference for valet services. Despite these issues, the hotel's central location and the availability of complimentary and secured parking make it a functional choice for many travelers.
Family
3 Star
Conveniently located, the hotel is noted for its friendly staff and overall good value for money. The predictable quality of a three-star hotel is evident with services meeting expectations for the Holiday Inn brand. Rooms, while tidy and airy, are often described as tiny and somewhat dated with basic furnishings and drab decor. Nonetheless, they provide a satisfactory experience suitable for short-term visitors.
While the breakfast offerings could use some improvement and the schedule is a bit short, the hotel’s general service quality is appreciated and often exceeds its three-star designation. Though some feel other hotels in the price range offer more, the Holiday Inn Express remains a safe and sensible choice for those looking for a cost-effective and reliable stay.
Business
The hotel stands out for its customer care, which has been appreciated by many guests. Despite being smoker-friendly, it does not compromise on providing a pleasant atmosphere for all its patrons. While the breakfast and room sizes may be on the smaller side, the overall experience is deemed decent and cheap, making it suitable for business trips. Though it is not situated amidst the very heart of the business district, it remains a practical choice for those on corporate travel. Overall, its strategic location and business-friendly amenities make it a great choice for business travelers.
Accessible
The location is undeniably convenient with key services like Family Mart, O’Briens, McDonald's and several other stores and eateries just steps away. Despite some challenges noted with room assignments and bathrooms not being fully wheelchair accessible, the staff is commended for their proactive and thoughtful assistance in addressing accessibility needs. Access to the hotel itself is secure, requiring keycards, ensuring safety and peace of mind for all guests. Overall, the hotel’s central position and the staff's attentive services make it a practical choice for travelers seeking accessibility in Kuala Lumpur.
No, Holiday Inn Express Kuala Lumpur City Centre by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Kuala Lumpur City Centre by IHG.
No, Holiday Inn Express Kuala Lumpur City Centre by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express Kuala Lumpur City Centre by IHG.
Yes, Holiday Inn Express Kuala Lumpur City Centre by IHG has a gym.
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