Meliá Kuala Lumpur
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Summary of reviewsMeliá Kuala Lumpur enjoys a prime location in the bustling heart of Kuala Lumpur, directly opposite Berjaya Times Square Mall and steps away from the Imbi monorail station. This strategic positioning provides guests with unparalleled access to major shopping districts, transport hubs and a multitude of dining options. Key attractions such as Bukit Bintang, Pavillion Mall and Jalan Alor food street are just a short walk away, making it an ideal base for both shopping and sightseeing. The proximity to LRT and MRT stations also ensures easy connectivity to popular landmarks.
The breakfast at Meliá Kuala Lumpur offers a wide selection of local Malay, Indian and Chinese dishes alongside continental options. The nasi lemak with rendang chicken and freshly cooked noodle soup are particularly praised. Guests generally describe the breakfast as delicious and varied, though some note it can become repetitive over consecutive days. Dinner options at the hotel include standout items like churros, guacamole and Spanish tapas with the Level lounge receiving positive mentions. However, some guests express dissatisfaction with the limited half-board dinner menu and occasional service speed issues.
Rooms at Meliá Kuala Lumpur are well-regarded for their spaciousness, cleanliness and modern design, making them suitable for families and business travelers alike. While some areas and furnishings may appear dated, the rooms are consistently described as immaculate with comfortable beds and quality linens. Maintenance issues such as moldy bathtubs and malfunctioning air conditioners have been noted but do not overshadow the generally positive feedback.
Cleanliness is a strong point for Meliá Kuala Lumpur with many guests commending the hotel for its well-maintained rooms and public areas. Housekeeping is frequently praised for its thoroughness, ensuring a pleasant stay. However, inconsistencies do arise with some noting mold in bathrooms and unclean rooms.
Staff at Meliá Kuala Lumpur are a highlight, often described as friendly, helpful and courteous. Specific staff members receive commendation for exceptional service, contributing significantly to a welcoming atmosphere. Despite some isolated incidents of unprofessionalism, the overall sentiment towards the hotel staff is very positive.
Wi-Fi at the hotel receives mixed reviews. While some guests report a strong and stable connection, others experience weak signals and poor connectivity in their rooms, indicating a need for improvement in this area.
The hotel's gym is generally well-received, described as spacious and well-maintained, although some guests suggest the equipment could use an upgrade. The pool, on the other hand, garners mixed feedback. It is appreciated by families for its kid-friendliness but critiqued for its small size, limited depth and occasional cleanliness issues.
Parking at Meliá Kuala Lumpur is secure and accessible with valet services available. However, the narrow spaces and charged per entry system can be challenging and add to the overall cost of stay.
In summary, Meliá Kuala Lumpur offers a comfortable and convenient stay with standout location, friendly staff and spacious rooms. While there are areas for improvement, particularly in breakfast variety, Wi-Fi stability and pool size, the hotel remains a popular choice for guests seeking comfort and connectivity in Kuala Lumpur.
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The breakfast at Meliá Kuala Lumpur offers a wide selection of local Malay, Indian and Chinese dishes alongside continental options. The nasi lemak with rendang chicken and freshly cooked noodle soup are particularly praised. Guests generally describe the breakfast as delicious and varied, though some note it can become repetitive over consecutive days. Dinner options at the hotel include standout items like churros, guacamole and Spanish tapas with the Level lounge receiving positive mentions. However, some guests express dissatisfaction with the limited half-board dinner menu and occasional service speed issues.
Rooms at Meliá Kuala Lumpur are well-regarded for their spaciousness, cleanliness and modern design, making them suitable for families and business travelers alike. While some areas and furnishings may appear dated, the rooms are consistently described as immaculate with comfortable beds and quality linens. Maintenance issues such as moldy bathtubs and malfunctioning air conditioners have been noted but do not overshadow the generally positive feedback.
Cleanliness is a strong point for Meliá Kuala Lumpur with many guests commending the hotel for its well-maintained rooms and public areas. Housekeeping is frequently praised for its thoroughness, ensuring a pleasant stay. However, inconsistencies do arise with some noting mold in bathrooms and unclean rooms.
Staff at Meliá Kuala Lumpur are a highlight, often described as friendly, helpful and courteous. Specific staff members receive commendation for exceptional service, contributing significantly to a welcoming atmosphere. Despite some isolated incidents of unprofessionalism, the overall sentiment towards the hotel staff is very positive.
Wi-Fi at the hotel receives mixed reviews. While some guests report a strong and stable connection, others experience weak signals and poor connectivity in their rooms, indicating a need for improvement in this area.
The hotel's gym is generally well-received, described as spacious and well-maintained, although some guests suggest the equipment could use an upgrade. The pool, on the other hand, garners mixed feedback. It is appreciated by families for its kid-friendliness but critiqued for its small size, limited depth and occasional cleanliness issues.
Parking at Meliá Kuala Lumpur is secure and accessible with valet services available. However, the narrow spaces and charged per entry system can be challenging and add to the overall cost of stay.
In summary, Meliá Kuala Lumpur offers a comfortable and convenient stay with standout location, friendly staff and spacious rooms. While there are areas for improvement, particularly in breakfast variety, Wi-Fi stability and pool size, the hotel remains a popular choice for guests seeking comfort and connectivity in Kuala Lumpur.
Hotel near Golf Courses
Its central location provides reasonable access to transportation for reaching golf courses, and the hotel offers standard services.
Hotel Taking Steps Towards Sustainability
Meliá Kuala Lumpur is part of Meliá Hotels International, recognized as a highly sustainable hotel company globally. The brand is committed to reducing its carbon footprint, implementing energy efficiency measures, and engaging in waste reduction and responsible sourcing across its properties. It also focuses on plastic-free initiatives.
Hotel near Nightlife Spots
Located on Jalan Imbi, Meliá Kuala Lumpur offers a strategic location near Bukit Bintang's nightlife. Its proximity to various bars, clubs, and entertainment venues makes it a convenient choice for those looking to enjoy the city's nightlife.
4-Star Hotel
Meliá Kuala Lumpur offers a comfortable stay with its well-appointed rooms and essential amenities. It is located in a central area, providing easy access to shopping and dining options.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Nestled in the bustling heart of Kuala Lumpur, Melia Kuala Lumpur offers a location that has garnered widespread acclaim from its guests. Situated directly opposite the iconic Berjaya Times Square Mall, the hotel enjoys unparalleled accessibility to major shopping districts, transport hubs and a myriad of dining options. Just steps away from the Imbi monorail station, the hotel's prime location ensures seamless connectivity to every corner of the city.
Travelers praise the hotel's proximity to key attractions like Bukit Bintang, Pavillion Mall and the lively Jalan Alor food street, all reachable by a short walk. The nearby LRT and MRT stations provide quick access to popular landmarks such as KLCC, Chinatown and Arab Street, making it an ideal base for both shopping and sightseeing. The area around the hotel is brimming with vibrant markets, convenience stores and an array of international and local eateries, ensuring guests have everything they need within arm's reach.
Despite being in a busy area, the convenience and central positioning of Melia Kuala Lumpur receive consistent accolades. Guests find it especially convenient for family vacations with public transport right at their doorstep and multiple shopping centers just a stone's throw away. Whether it's a short stroll to the nearest mall or easy access to Grab services for exploring further afield, the hotel’s location consistently stands out as a top feature in guest reviews, offering both comfort and connectivity in the heart of the city.
The breakfast experience at Meliá Kuala Lumpur has garnered mixed reviews from guests. On a positive note, many have praised the wide and varied selection of breakfast options available, highlighting its diversity with choices ranging from local Malay, Indian and Chinese dishes to continental offerings. Guests have described the breakfast as delicious, fabulous and very good and many appreciated the ample portion sizes and reasonable charge.
The food quality in both the breakfast buffet and the Level lounge has been recognized as excellent with attention to detail from staff contributing to a pleasant dining atmosphere. Dishes like the nasi lemak with rendang chicken and the freshly cooked noodle soup are considered standout items.
However, some guests have expressed concerns about limited options and lack of variety over consecutive days. The breakfast buffet, while extensive for some, is perceived as repetitive and sometimes served at lukewarm temperatures. There are also mentions of limited Western breakfast items and critiques about the high breakfast charges. In some instances, the standard of the buffet was said to have declined compared to previous visits.
While the general feedback showcases a favorable stance on the breakfast's taste and variety, there are areas identified for improvement, particularly in maintaining food temperature, expanding the assortment and ensuring consistency in quality to elevate the overall breakfast experience at the hotel.
Meliá Kuala Lumpur offers a dining experience with several highlights, although it has some room for improvement. The Level lounge food receives good marks and the room service portions are generous. Guests appreciate the variety of dishes available, particularly noting the churros, guacamole and Spanish tapas as memorable items. The steaks and chicken Caesar salads are also recommended for their quality.
The breakfast and dinner selections include a wide range with excellent service noted during these meals. Complimentary pre-dinner drinks and nibbles are available, although there is feedback that these could be improved. Specific mentions of standout dishes include the churros, guacamole and delectable Spanish tapas.
However, some guests have noted a limited selection on the half-board dinner menu and expressed dissatisfaction with some pre-dinner offerings. The quality of certain dishes, such as the carbonara pasta and pizza, was also not up to par. Additionally, service speed in the restaurant has been highlighted as an area needing improvement.
The hotel staff are generally courteous, contributing to a positive dining atmosphere. The in-room dining service is noted for its affordability, although there were instances of delayed service during Ramadan. While there are some critiques, many guests still find the dinner to be satisfactory or even superb.
Ultimately, while the food quality and variety at Meliá Kuala Lumpur can be hit or miss, there are several positive aspects that guests can look forward to during their stay.
Offering a blend of comfort and style, the rooms at Meliá Kuala Lumpur receive high praise for their spaciousness and cleanliness. Many guests highlight the generous size of their accommodations, making it ideal for families or those who appreciate extra room to relax. The rooms are not only large but also well-maintained with comfortable beds and quality linens providing a restful experience.
The modern design and updated interiors of the rooms add to the overall appeal, though some reviews mention that certain areas of the hotel, such as the furniture and decor, appear dated and in need of renovation. Despite this, the cleanliness standards are consistently mentioned positively with rooms frequently described as immaculate and tidy, often boasting nice city views.
For families, the soundproofing could be improved as noise from neighboring rooms can be a concern. Some guests have also pointed out maintenance issues, such as moldy bathtubs and malfunctioning air conditioners, which detract from the otherwise pleasant experience.
Additionally, the room amenities are generally satisfactory, although some guests feel there could be more thorough provision of toiletries and better upkeep of equipment like the fridge and door sensors. The presence of separate bathtub and shower areas in some rooms is a notable plus for those traveling with children.
Overall, Meliá Kuala Lumpur offers roomy, clean and comfortable accommodations in a prime location, making it a popular choice for both families and business travelers despite some areas needing attention and modernization.
Meliá Kuala Lumpur's beds have garnered mixed reviews from guests, although the overall sentiment is quite positive. A significant number of guests have praised the beds for being spacious, clean and extremely comfortable, often highlighting the large, king-sized beds. Many found the mattresses and pillows to be quite cozy, which contributed to restful sleeping arrangements. Words like comfy, cozy and fluff were commonly mentioned in praising the bedding.
However, not all feedback was positive. Some guests reported issues with stained bed sheets and worn-out mattresses and pillows, indicating a need for these to be replaced. A few guests experienced discomfort due to hard or creaky beds and overly soft pillows. Additionally, occasional concerns arose regarding booking discrepancies, particularly where guests who booked king-sized beds were instead provided with single beds.
Despite these issues, the primary sentiment remains that the beds at Meliá Kuala Lumpur are generally comfortable and contribute well to the guest experience. It’s clear that with some attention to cleanliness and maintenance, guest satisfaction could be even higher.
Meliá Kuala Lumpur receives a variety of feedback regarding its cleanliness with many guests highlighting positive aspects. The rooms are often described as clean, spacious and well-maintained, contributing to a comfortable stay. Housekeeping is frequently praised for their consistently excellent job with rooms being cleaned daily and well-organized.
The common areas, including the lobby and bathrooms, are noted for their cleanliness. The hotel's ambiance and room design also receive commendation for being relaxing and inviting. Many guests appreciate the spotless floors and availability of sanitizers, suggesting a focus on hygiene, especially in the post-COVID environment.
However, there are some less favorable reviews noting issues with mold in the bathrooms, dusty floors and stained windows and towels. Some guests mentioned incomplete bath linens and the occasional unclean room, suggesting inconsistencies in housekeeping standards at times.
Despite these issues, the overall impression of Meliá Kuala Lumpur's cleanliness is positive with many guests expressing satisfaction with the hygiene and comfort of their rooms. The hotel takes cleanliness seriously, ensuring a generally pleasant and safe environment for its visitors.
The staff at Meliá Kuala Lumpur have received substantial praise for their friendly, helpful and courteous demeanor. Numerous reviews highlight the team’s politeness, professionalism and readiness to assist guests, creating a welcoming atmosphere throughout the hotel. Specific members like Riri, Arif, Navin Silvaraju, Kumar and others were commended for their exceptional hospitality and service, often going above and beyond to ensure guests' comfort.
Guests frequently described the front desk and reception staff as very helpful and quick to respond to requests, ensuring a smooth check-in and check-out process. The housekeeping team also received positive mentions for their efficiency and friendly interactions. In particular, the concierge and bellman services were noted for their helpfulness and professionalism.
However, not all feedback was entirely positive. A few reviews mentioned experiences with unprofessional and unfriendly front desk staff. Isolated incidents of slow service, indifference and lack of responsiveness were reported, particularly during peak times. Despite these occasional shortcomings, the overall sentiment remains largely positive with many guests appreciating the warm and accommodating environment fostered by most of the staff.
In summary, while there are areas for improvement, the staff at Meliá Kuala Lumpur are generally seen as a strong asset to the hotel, providing a high level of friendly and attentive service that significantly enhances the guest experience.
Guests at Meliá Kuala Lumpur have varied experiences with the hotel's Wi-Fi. Positive feedback highlights that the Wi-Fi is strong with some guests mentioning a very fast and stable connection. However, a number of reviews indicate that the Wi-Fi could use improvement, noting issues like weak signals, poor connectivity and slow speeds in the rooms. Some guests experienced difficulties with the network being unsecured and others were inconvenienced by frequently changing passwords without prior notice. Overall, while some guests enjoyed good internet access, many suggest that the hotel could benefit from enhancements in bandwidth and stability.
Meliá Kuala Lumpur boasts a gym that has garnered a mix of reviews from its guests. The gym is medium-sized and generally described as spacious with adequate and good facilities. Many guests find the gym to be well-maintained, clean and accessible, highlighting its completeness and the availability of various equipment. However, some reviews note that the equipment could use an upgrade and suggest that the gym is missing some specific machines. There are also mentions of the treadmills needing repair. While a few reviews describe the gym as small, overall, it appears to meet the basic fitness needs of visitors, providing a satisfactory workout environment for hotel guests.
Meliá Kuala Lumpur's pool area receives mixed reviews from guests. Many found it to be a pleasant feature, describing it as nice and peaceful and noting that it provided a relaxing escape, especially for children. The pool area itself is often praised for being very nice and suitable for kids, who seem to enjoy it a lot.
However, several guests pointed out that the pool is notably small and shallow with some describing it as tiny or very limited in size. This limited depth, at just one meter, might not be ideal for serious swimmers looking to take a full dip. A few reviews mentioned that the pool was not open during certain periods, which might be due to specific restrictions like the MCO 3.0.
Additionally, the pool area often appears to be deserted with not many people using it, which could either be a positive for those seeking solitude or a negative for those looking for a lively atmosphere. Some guests also noted that the pool was not particularly sunny and occasionally felt cold, which could detract from the overall experience. Cleanliness seems to be another concern with a couple of mentions about the pool being dirty.
In summary, while the pool at Meliá Kuala Lumpur is a hit with some guests, especially families with kids, it falls short for others due to its small size, limited depth and occasional cleanliness issues.
Parking at Meliá Kuala Lumpur presents a mixed experience for guests. The facility offers secure underground parking with easy access to the rooms via a lift, adding a layer of convenience and security. Valet services are also available for those who prefer not to navigate the tight spaces themselves.
However, several guests noted that the parking area is particularly narrow, making it challenging for larger vehicles to maneuver. The driveway and parking ramps have sharp turns and some found the space dimly lit and slightly daunting. Additionally, parking availability is limited and finding a spot can be difficult, especially during peak times.
Another common remark is that parking is charged per entry, typically around RM8-10 and is not complimentary for hotel guests. This can be seen as inconvenient and adds to the overall cost of the stay. Despite its good maintenance, the parking facility could benefit from improvements such as more space and better lighting.
Overall, while the parking is secure and accessible, it comes with some spatial and financial limitations that guests should be prepared for.
Meliá Kuala Lumpur offers a variety of amenities that cater well to families with a particular emphasis on spacious and comfortable family rooms. Many reviews highlight the large and clean family rooms, which come with practical setups such as connecting rooms, making them suitable for families of different sizes. The rooms are often described as very clean, big and comfortable, providing adequate space even for families with children.
Several guests appreciated the hotel's family-friendly environment and welcoming atmosphere. Attention to children's needs, such as small bed cots for young toddlers, further enhances the family experience. The family rooms are noted for their comfortable, elegant interiors and thoughtful amenities, including dedicated ironing boards.
While some reviews mention a lack of child-specific toys and a shortage of child equipment, the overall feedback suggests that the hotel's facilities and service levels are excellent for families. The swimming pool also receives positive mentions as an enjoyable spot for kids.
In summary, Meliá Kuala Lumpur is praised for its spacious and well-appointed family rooms, making it a suitable choice for families looking for a comfortable stay in the city. However, it may benefit from adding more child-centric amenities and dining options for families.
Meliá Kuala Lumpur is ideally situated in a vibrant shopping center and nightlife area, offering guests easy access to the bustling nightlife of Bukit Bintang and the urban excitement near Berjaya Times Square. The hotel's proximity to buzzing night markets and lively nightclubs makes it a prime location for those looking to immerse themselves in Kuala Lumpur's energetic evening scene. However, travelers should be aware that the centralized nightlife can result in noise from nearby clubs, loud music and a generally noisy street, which may affect sleep quality. Despite this, it remains a popular spot for those seeking a dynamic staycation, especially during events like New Year’s Eve.
Meliá Kuala Lumpur presents an interesting case in terms of its four-star rating with varying opinions from its guests. The facilities and services at the hotel garner mixed reactions with some guests arguing that it does not quite meet the standards expected of a four-star establishment. Key amenities such as the swimming pool and TV channel selection seem to fall short for a hotel of this classification.
Conversely, there are positive notes with several guests appreciating the effort to maintain a four-star standard with mentions of four to five-star custom amenities and a great range of facilities that challenge some higher-star hotels. This suggests that while some aspects may not fully align with a typical four-star hotel, there are indeed elements that reflect this rating. Adequate accommodations and maintaining a four-star average are highlighted by some guests, indicating a reliable standard in these areas.
However, there are recurring themes of disappointment regarding breakfast choices, room soundproofing and overall value, indicating a need for improvement to align fully with what is expected from a four-star experience. The hotel’s pricing is also mentioned as somewhat high when compared to other four-star hotels in the vicinity, further contributing to a sense of inconsistency among guests.
Meliá Kuala Lumpur is highly regarded for its business-friendly atmosphere, making it a prime choice for business travelers. Guests appreciate the hotel's quiet and convenient rooms, which are perfect for focused work and restful stays. The hotel's prime location opposite Times Square and near Chinatown offers easy access to shopping and the monorail, facilitating swift travel around the city.
The cleanliness of the rooms and the helpful nature of the staff consistently receive high marks, contributing to an overall positive experience for business clients. Although there are some mentions of a need for improved business facilities and better meeting rooms, the hotel still provides adequate services for business events and meetings. With a business center available, albeit in need of upgrades according to some guests, Meliá Kuala Lumpur remains a suitable and convenient choice for those traveling on business.
Meliá Kuala Lumpur is well-regarded for its convenient and accessible location. The hotel provides easy access to public transport options, including the monorail, train station and bus services, ensuring guests can commute effortlessly. Situated near Times Square and various shopping centers, guests find it easy to navigate the surrounding areas and access numerous facilities and entertainment options. The hotel’s strategic position allows for easy walks to popular destinations like Bukit Bintang, enhancing the overall convenience for travelers. However, some reviews did indicate challenges for elderly guests and small children, noting difficulties in accessibility within the hotel. Despite these challenges, the positive aspects of location and connectivity to transport networks make Meliá Kuala Lumpur a favorable choice for many travelers.
The outdoor pool at Meliá Kuala Lumpur receives mixed reviews from guests. While some appreciate the opportunity to relax peacefully by the pool, others find it to be on the smaller side with a few noting it can become crowded. Despite its size, the pool is enjoyed by many, providing a pleasant spot to unwind. However, there are occasional comments about cleanliness, suggesting it could be maintained better. Overall, the pool serves as a functional and agreeable outdoor feature of the hotel, though not without its limitations.
Meliá Kuala Lumpur offers a comfortable and romantic ambiance that is particularly couples-friendly. The hotel provides a selection of romantic room settings, including large romantic rooms and bathtubs that couples can enjoy together. Guests have noted it as a suitable venue for anniversaries with good anniversary ideas and romantic extras available. However, it appears that there is room for improvement in catering specifically to honeymoon couples with some visitors expressing a desire for more romantic suites and a generally more romantic atmosphere. Despite these areas for enhancement, the overall experience for couples looking to celebrate special moments together is positive.
Location Show Map
Location
Travelers praise the hotel's proximity to key attractions like Bukit Bintang, Pavillion Mall and the lively Jalan Alor food street, all reachable by a short walk. The nearby LRT and MRT stations provide quick access to popular landmarks such as KLCC, Chinatown and Arab Street, making it an ideal base for both shopping and sightseeing. The area around the hotel is brimming with vibrant markets, convenience stores and an array of international and local eateries, ensuring guests have everything they need within arm's reach.
Despite being in a busy area, the convenience and central positioning of Melia Kuala Lumpur receive consistent accolades. Guests find it especially convenient for family vacations with public transport right at their doorstep and multiple shopping centers just a stone's throw away. Whether it's a short stroll to the nearest mall or easy access to Grab services for exploring further afield, the hotel’s location consistently stands out as a top feature in guest reviews, offering both comfort and connectivity in the heart of the city.
Breakfast
The food quality in both the breakfast buffet and the Level lounge has been recognized as excellent with attention to detail from staff contributing to a pleasant dining atmosphere. Dishes like the nasi lemak with rendang chicken and the freshly cooked noodle soup are considered standout items.
However, some guests have expressed concerns about limited options and lack of variety over consecutive days. The breakfast buffet, while extensive for some, is perceived as repetitive and sometimes served at lukewarm temperatures. There are also mentions of limited Western breakfast items and critiques about the high breakfast charges. In some instances, the standard of the buffet was said to have declined compared to previous visits.
While the general feedback showcases a favorable stance on the breakfast's taste and variety, there are areas identified for improvement, particularly in maintaining food temperature, expanding the assortment and ensuring consistency in quality to elevate the overall breakfast experience at the hotel.
Dinner
The breakfast and dinner selections include a wide range with excellent service noted during these meals. Complimentary pre-dinner drinks and nibbles are available, although there is feedback that these could be improved. Specific mentions of standout dishes include the churros, guacamole and delectable Spanish tapas.
However, some guests have noted a limited selection on the half-board dinner menu and expressed dissatisfaction with some pre-dinner offerings. The quality of certain dishes, such as the carbonara pasta and pizza, was also not up to par. Additionally, service speed in the restaurant has been highlighted as an area needing improvement.
The hotel staff are generally courteous, contributing to a positive dining atmosphere. The in-room dining service is noted for its affordability, although there were instances of delayed service during Ramadan. While there are some critiques, many guests still find the dinner to be satisfactory or even superb.
Ultimately, while the food quality and variety at Meliá Kuala Lumpur can be hit or miss, there are several positive aspects that guests can look forward to during their stay.
Rooms
The modern design and updated interiors of the rooms add to the overall appeal, though some reviews mention that certain areas of the hotel, such as the furniture and decor, appear dated and in need of renovation. Despite this, the cleanliness standards are consistently mentioned positively with rooms frequently described as immaculate and tidy, often boasting nice city views.
For families, the soundproofing could be improved as noise from neighboring rooms can be a concern. Some guests have also pointed out maintenance issues, such as moldy bathtubs and malfunctioning air conditioners, which detract from the otherwise pleasant experience.
Additionally, the room amenities are generally satisfactory, although some guests feel there could be more thorough provision of toiletries and better upkeep of equipment like the fridge and door sensors. The presence of separate bathtub and shower areas in some rooms is a notable plus for those traveling with children.
Overall, Meliá Kuala Lumpur offers roomy, clean and comfortable accommodations in a prime location, making it a popular choice for both families and business travelers despite some areas needing attention and modernization.
Beds
However, not all feedback was positive. Some guests reported issues with stained bed sheets and worn-out mattresses and pillows, indicating a need for these to be replaced. A few guests experienced discomfort due to hard or creaky beds and overly soft pillows. Additionally, occasional concerns arose regarding booking discrepancies, particularly where guests who booked king-sized beds were instead provided with single beds.
Despite these issues, the primary sentiment remains that the beds at Meliá Kuala Lumpur are generally comfortable and contribute well to the guest experience. It’s clear that with some attention to cleanliness and maintenance, guest satisfaction could be even higher.
Cleanliness
The common areas, including the lobby and bathrooms, are noted for their cleanliness. The hotel's ambiance and room design also receive commendation for being relaxing and inviting. Many guests appreciate the spotless floors and availability of sanitizers, suggesting a focus on hygiene, especially in the post-COVID environment.
However, there are some less favorable reviews noting issues with mold in the bathrooms, dusty floors and stained windows and towels. Some guests mentioned incomplete bath linens and the occasional unclean room, suggesting inconsistencies in housekeeping standards at times.
Despite these issues, the overall impression of Meliá Kuala Lumpur's cleanliness is positive with many guests expressing satisfaction with the hygiene and comfort of their rooms. The hotel takes cleanliness seriously, ensuring a generally pleasant and safe environment for its visitors.
Staff
Guests frequently described the front desk and reception staff as very helpful and quick to respond to requests, ensuring a smooth check-in and check-out process. The housekeeping team also received positive mentions for their efficiency and friendly interactions. In particular, the concierge and bellman services were noted for their helpfulness and professionalism.
However, not all feedback was entirely positive. A few reviews mentioned experiences with unprofessional and unfriendly front desk staff. Isolated incidents of slow service, indifference and lack of responsiveness were reported, particularly during peak times. Despite these occasional shortcomings, the overall sentiment remains largely positive with many guests appreciating the warm and accommodating environment fostered by most of the staff.
In summary, while there are areas for improvement, the staff at Meliá Kuala Lumpur are generally seen as a strong asset to the hotel, providing a high level of friendly and attentive service that significantly enhances the guest experience.
Wi-Fi
Gym
Pool
However, several guests pointed out that the pool is notably small and shallow with some describing it as tiny or very limited in size. This limited depth, at just one meter, might not be ideal for serious swimmers looking to take a full dip. A few reviews mentioned that the pool was not open during certain periods, which might be due to specific restrictions like the MCO 3.0.
Additionally, the pool area often appears to be deserted with not many people using it, which could either be a positive for those seeking solitude or a negative for those looking for a lively atmosphere. Some guests also noted that the pool was not particularly sunny and occasionally felt cold, which could detract from the overall experience. Cleanliness seems to be another concern with a couple of mentions about the pool being dirty.
In summary, while the pool at Meliá Kuala Lumpur is a hit with some guests, especially families with kids, it falls short for others due to its small size, limited depth and occasional cleanliness issues.
Parking
However, several guests noted that the parking area is particularly narrow, making it challenging for larger vehicles to maneuver. The driveway and parking ramps have sharp turns and some found the space dimly lit and slightly daunting. Additionally, parking availability is limited and finding a spot can be difficult, especially during peak times.
Another common remark is that parking is charged per entry, typically around RM8-10 and is not complimentary for hotel guests. This can be seen as inconvenient and adds to the overall cost of the stay. Despite its good maintenance, the parking facility could benefit from improvements such as more space and better lighting.
Overall, while the parking is secure and accessible, it comes with some spatial and financial limitations that guests should be prepared for.
Family
Several guests appreciated the hotel's family-friendly environment and welcoming atmosphere. Attention to children's needs, such as small bed cots for young toddlers, further enhances the family experience. The family rooms are noted for their comfortable, elegant interiors and thoughtful amenities, including dedicated ironing boards.
While some reviews mention a lack of child-specific toys and a shortage of child equipment, the overall feedback suggests that the hotel's facilities and service levels are excellent for families. The swimming pool also receives positive mentions as an enjoyable spot for kids.
In summary, Meliá Kuala Lumpur is praised for its spacious and well-appointed family rooms, making it a suitable choice for families looking for a comfortable stay in the city. However, it may benefit from adding more child-centric amenities and dining options for families.
Nightlife
4 Star
Conversely, there are positive notes with several guests appreciating the effort to maintain a four-star standard with mentions of four to five-star custom amenities and a great range of facilities that challenge some higher-star hotels. This suggests that while some aspects may not fully align with a typical four-star hotel, there are indeed elements that reflect this rating. Adequate accommodations and maintaining a four-star average are highlighted by some guests, indicating a reliable standard in these areas.
However, there are recurring themes of disappointment regarding breakfast choices, room soundproofing and overall value, indicating a need for improvement to align fully with what is expected from a four-star experience. The hotel’s pricing is also mentioned as somewhat high when compared to other four-star hotels in the vicinity, further contributing to a sense of inconsistency among guests.
Business
The cleanliness of the rooms and the helpful nature of the staff consistently receive high marks, contributing to an overall positive experience for business clients. Although there are some mentions of a need for improved business facilities and better meeting rooms, the hotel still provides adequate services for business events and meetings. With a business center available, albeit in need of upgrades according to some guests, Meliá Kuala Lumpur remains a suitable and convenient choice for those traveling on business.
Accessible
Outdoor Pool
Romantic
Yes, Meliá Kuala Lumpur has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Meliá Kuala Lumpur.
No, Meliá Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at Meliá Kuala Lumpur.
Yes, Meliá Kuala Lumpur has a gym.
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