Novotel Kuala Lumpur City Centre
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Summary of reviewsThe Novotel Kuala Lumpur City Centre is highly praised for its superb location in the heart of Kuala Lumpur, providing convenient access to major attractions, shopping malls and public transportation. Guests particularly appreciate its proximity to Pavilion Kuala Lumpur, Suria KLCC and the bustling Bukit Bintang area. The hotel's strategic placement allows effortless exploration of key landmarks, making it an ideal spot for shopping, dining and nightlife.
Many visitors commend the breakfast offerings, highlighting the wide selection catering to various tastes with options ranging from Western to Asian cuisines. Standouts include noodle soups, pastries and good coffee. Although some guests mentioned issues with service efficiency and variety, the general sentiment remains positive.
The dinner experience also receives praise, especially for the friendly staff and buffet variety, though some guests noted a lack of meal diversity and specific dietary options. Room service quality has mixed reviews, but nearby restaurant alternatives often satisfy guests looking for diverse dining choices.
In terms of accommodations, the rooms at Novotel Kuala Lumpur City Centre stand out for their cleanliness, comfort and modern decor. Guests frequently mention the spaciousness and comfort of the rooms with beds and pillows receiving special acclaim. The recent renovations have greatly enhanced the ambiance, making the rooms suitable for both business and leisure stays.
The hotel maintains a high standard of cleanliness throughout with daily housekeeping services ensuring spotless rooms and common areas. Guests consistently remark on the hotel's overall cleanliness and well-maintained facilities.
Service quality is another strong point with the staff being noted for their friendliness, politeness and professionalism. This level of service significantly enhances the guest experience, making stays more pleasant and hassle-free. While there are occasional mentions of understaffing, the overall feedback on staff attentiveness is highly favorable.
The hotel's wifi is generally reliable and fast, despite some reports of inconsistent connections. The availability of good quality spa services, including a sauna or steam room, adds to the hotel's amenities, though some guests mention areas for improvement like soundproofing.
Novotel Kuala Lumpur City Centre also offers a well-equipped but small gym, which meets basic workout needs despite its limited space and outdated equipment. The pool area, while clean and family-friendly, could benefit from enhancements in size and maintenance.
Parking at the hotel presents challenges due to limited and narrow spaces, which can be inconvenient for larger vehicles. Some guests have expressed the need for better-managed parking options.
Families find Novotel Kuala Lumpur City Centre especially accommodating with spacious suites and family-friendly amenities. The hotel’s layout and facilities cater well to groups, ensuring a comfortable and enjoyable stay for families with children.
Overall, Novotel Kuala Lumpur City Centre is a highly recommended choice for visitors seeking a convenient, comfortable and family-friendly stay in the heart of Kuala Lumpur.
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Many visitors commend the breakfast offerings, highlighting the wide selection catering to various tastes with options ranging from Western to Asian cuisines. Standouts include noodle soups, pastries and good coffee. Although some guests mentioned issues with service efficiency and variety, the general sentiment remains positive.
The dinner experience also receives praise, especially for the friendly staff and buffet variety, though some guests noted a lack of meal diversity and specific dietary options. Room service quality has mixed reviews, but nearby restaurant alternatives often satisfy guests looking for diverse dining choices.
In terms of accommodations, the rooms at Novotel Kuala Lumpur City Centre stand out for their cleanliness, comfort and modern decor. Guests frequently mention the spaciousness and comfort of the rooms with beds and pillows receiving special acclaim. The recent renovations have greatly enhanced the ambiance, making the rooms suitable for both business and leisure stays.
The hotel maintains a high standard of cleanliness throughout with daily housekeeping services ensuring spotless rooms and common areas. Guests consistently remark on the hotel's overall cleanliness and well-maintained facilities.
Service quality is another strong point with the staff being noted for their friendliness, politeness and professionalism. This level of service significantly enhances the guest experience, making stays more pleasant and hassle-free. While there are occasional mentions of understaffing, the overall feedback on staff attentiveness is highly favorable.
The hotel's wifi is generally reliable and fast, despite some reports of inconsistent connections. The availability of good quality spa services, including a sauna or steam room, adds to the hotel's amenities, though some guests mention areas for improvement like soundproofing.
Novotel Kuala Lumpur City Centre also offers a well-equipped but small gym, which meets basic workout needs despite its limited space and outdated equipment. The pool area, while clean and family-friendly, could benefit from enhancements in size and maintenance.
Parking at the hotel presents challenges due to limited and narrow spaces, which can be inconvenient for larger vehicles. Some guests have expressed the need for better-managed parking options.
Families find Novotel Kuala Lumpur City Centre especially accommodating with spacious suites and family-friendly amenities. The hotel’s layout and facilities cater well to groups, ensuring a comfortable and enjoyable stay for families with children.
Overall, Novotel Kuala Lumpur City Centre is a highly recommended choice for visitors seeking a convenient, comfortable and family-friendly stay in the heart of Kuala Lumpur.
Hotel near Golf Courses
Centrally located, Novotel offers reasonable access to golf courses with concierge services to help arrange transportation and tee times.
Hotel with Gym
Located in the city center, this hotel likely offers a fitness center for guests. The facilities are suitable for maintaining fitness routines while traveling.
4-Star Hotel
Situated in the Golden Triangle, Novotel offers easy access to both the Petronas Twin Towers and Bukit Bintang. It features an on-site restaurant and bar, providing guests with convenient dining and relaxation options.
Hotel with Rooftop Pool
The hotel offers a rooftop pool where guests can take a refreshing dip and enjoy panoramic city views. Its prime location in the city center makes it convenient for exploring nearby attractions.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
The Novotel Kuala Lumpur City Centre consistently garners high praise for its superb location. Situated in the heart of the city, it offers convenient access to major attractions and public transportation. Guests love its proximity to prominent shopping malls, such as Pavilion Kuala Lumpur, Suria KLCC and Bukit Bintang, all of which are within comfortable walking distance. The hotel is strategically nestled between key landmarks like the Petronas Twin Towers and the bustling Bukit Bintang area with easy access via covered pedestrian walkways and nearby public transport stations, including the monorail and MRT.
Reviewers frequently highlight the convenience of the hotel's location for shopping, dining and nightlife. It's situated directly across from Pavilion Shopping Mall and there's even a 7/11 for quick essentials right nearby. The area is replete with eateries and restaurants, catering to a variety of tastes, making it an ideal spot for both leisure and business visitors.
Those who stay for conventions or exhibitions find the hotel's location particularly advantageous, thanks to its closeness to the KL Convention Centre. The strategic placement of the Novotel allows guests to explore the key sights of Kuala Lumpur effortlessly, making it an excellent choice for anyone looking to experience the city's vibrant life without the hassle of long commutes.
Novotel Kuala Lumpur City Centre presents a mixed bag when it comes to its breakfast offerings. On the positive side, many guests appreciated the plentiful and delicious breakfast with a wide selection that caters to various tastes, including Western, Malay, Chinese and Indian cuisines. Highlights included a sumptuous selection of morning dishes, including noodle soups, pastries and a good coffee. Spacious rooms and a convenient schedule for breakfast add to the pleasant experience.
The breakfast is often described as varied and of good quality with some guests finding it exceptional and diverse enough to appeal to both youngsters and adults. The buffet, abundant and featuring a diverse array of foods, includes Arabian dishes and a satisfying mix of main dishes, porridge, fruits, soups and more. This generous variety ensures that guests won't go hungry in the morning.
However, disappointed guests pointed out that the breakfast service can be chaotic with issues such as slow food replenishment and items finishing quickly. The buffet spread, although tasty and extensive for some, was considered repetitive and lacking in variety by others, becoming monotonous over longer stays. Specific criticisms included the absence of certain items like hot chocolate or a more extensive à la carte menu with some European dishes being served cold.
Service during breakfast has also faced critiques for being poor and insufficient, adding to the dissatisfaction. Despite the good points, a more versatile and dynamically changing menu could enhance the breakfast experience further, ensuring every guest leaves the dining room happy and satiated.
The dinner experience at Novotel Kuala Lumpur City Centre presents a mixed bag of impressions. On the positive side, the location is praised for its convenience, particularly for lunch and dinner and the staff is noted for being friendly. The hotel's buffet offers a variety of options and the dinner is often described as top-notch, making it a viable dining choice. The availability of filtered or room temperature tap water adds to the convenience.
However, there are some notable drawbacks. Several reviews point to the limited diversity of meal options, especially for lunch and dinner and there is a clear lack of vegetarian and Arabic food in the buffet, which may not cater well to all guests. Room service food has been described as terrible and some have found the restaurant service at Level 1 to be subpar. Moreover, the dining choices are described as very bad by some with limited options leading to missed meals on arrival nights.
Despite these challenges, the nearby restaurants and different cuisines available in the adjacent mall offer plenty of alternatives, making the overall stay still enjoyable for guests looking to explore dining options outside the hotel.
Novotel Kuala Lumpur City Centre's rooms consistently offer guests a clean and comfortable stay. Many visitors praise the cleanliness and spaciousness of the accommodations, highlighting features such as modern decor and well-maintained facilities. Beds and pillows are frequently described as exceptionally comfortable, contributing to a restful experience. The recently renovated rooms receive particular commendation for their stylish and contemporary design with some featuring amenities like filtered drinking water directly from the tap providing added convenience.
Although some rooms were noted as small or having minor issues like noisy air conditioning or occasional bad odors, the overall satisfaction with room cleanliness and comfort remains high. Guests also appreciate the bright and airy atmosphere in many rooms, as well as the good-sized and well-laid-out spaces, which are suitable for both relaxation and business stays. Some rooms, especially the newly updated ones, are equipped with conveniences such as refrigerators with freezer compartments and modern bathroom fixtures.
Despite a few concerns regarding room size consistency and the need for better soundproofing, the majority of reviews indicate that the renovations have significantly improved the guest experience. Large, family-friendly spaces and high-up rooms with views contribute positively to the feedback. Overall, the rooms at Novotel Kuala Lumpur City Centre are described as offering very good value for money with a strong emphasis on comfort, cleanliness and modern amenities.
At Novotel Kuala Lumpur City Centre, the bed experience has garnered mixed yet predominantly positive feedback from guests. The consensus highlights the super comfortable and spacious beds, often described as very comfy. Pillows, although some guests found them too soft, generally added to the overall comfort. Guests repeatedly praised the cleanliness and comfort of the bedding and many noted the good sound insulation of the rooms, which enhanced their sleeping experience.
However, a few remarks revealed some inconsistencies. Single beds were critiqued for being small and narrow, which could be inconvenient for larger guests. Moreover, certain guests experienced hard or overly soft mattresses, which impacted their sleep quality. Occasional issues such as broken bed components and unrenewed necessities were also mentioned.
Despite these occasional drawbacks, the comfort of the beds and the overall room comfort were frequently appreciated, making Novotel Kuala Lumpur City Centre a notable option for travelers seeking a restful night’s sleep.
The reviews highlight the consistent cleanliness of Novotel Kuala Lumpur City Centre. Guests frequently describe the rooms as clean, comfortable and modern with many appreciating the recent renovations that have refreshed the interiors. The hotel itself is noted for being very clean, including well-maintained common areas and amenities. Daily housekeeping services are often commended for their thoroughness, ensuring that rooms and bathrooms are kept spotless.
However, there are occasional mentions of cleaning issues such as dirty carpets, late cleaning services and some maintenance oversights like blocked sinks and leaky taps. Despite these minor setbacks, the general sentiment remains positive, emphasizing the hotel's cleanliness and comfort. In summary, Novotel Kuala Lumpur City Centre receives high marks for cleanliness and maintenance, offering guests a pleasant and hygienic stay in a central location.
Novotel Kuala Lumpur City Centre has garnered significant praise for its exceptional staff, known for their friendliness, politeness and helpfulness. The team consistently goes above and beyond to ensure guests have a pleasant stay, accommodating various needs and requests efficiently. Visitors often highlight the courteous and supportive demeanor of the staff, particularly those at the reception and concierge, who contribute to a seamless check-in and check-out experience.
Housekeeping and service staff are also frequently commended for their attention to detail and responsiveness. Numerous reviews mention the staff’s professional behavior with many guests feeling personally attended to and valued. Additionally, the front desk and security personnel receive specific appreciation for their friendliness and ability to assist promptly.
While the majority of feedback about the staff is overwhelmingly positive, there are occasional notes about understaffing and the need for improvements in reception training. Despite these minor setbacks, the overall sentiment towards the staff remains highly favorable, making Novotel Kuala Lumpur City Centre a recommended choice for travelers seeking attentive and efficient service in a central location.
The wifi at Novotel Kuala Lumpur City Centre receives generally positive feedback from guests. Many have noted that the wifi is good with some even describing it as fast and perfect. The rooftop wifi connections are also mentioned favorably. However, it's important to note that there are some inconsistencies in experiences. A few guests reported issues like slow internet speeds, weak connections in rooms and occasional disconnections. Despite these occasional hiccups, the overall sentiment towards the hotel's wifi remains largely positive with a good number of guests experiencing reliable and satisfactory service.
Novotel Kuala Lumpur City Centre is noted for its convenient location and its wide range of amenities, including a spa. Many guests appreciate the clean rooms and mention the good quality of the spa services. The Zen spa stands out for offering great prices and visitors highlight the enjoyment of having access to a sauna or steam room. However, opinions about the spa vary with some finding it satisfactory while others criticize the poor soundproofing and cleanliness issues. Specific mentions of staff members such as Lina and Yena indicate personalized service, contributing positively to the overall spa experience.
The gym at Novotel Kuala Lumpur City Centre provides basic fitness facilities that cater to fundamental workout needs. Although on the smaller side, it is frequently used by guests who appreciate its adequacy for standard exercises. The general sentiment suggests the gym is adequate, featuring varied equipment for basic to moderate workouts. Some guests have noted the outdated equipment and highlighted a need for renewal and better maintenance. Additionally, the gym's early closing time at 8 PM and the absence of sanitizing agents have been points of concern. Despite these issues, the fitness center remains a notable amenity for guests looking to maintain their exercise routines while traveling with some even finding it quite nice and well-equipped.
Novotel Kuala Lumpur City Centre's pool area receives mixed reviews from guests. Positively, many guests appreciate the pool, describing it as nice, clean and wonderful with an appealing outdoor setting. The presence of a children's pool is also noted, providing options for families. The pool facilities are generally seen as a good amenity of the hotel, adding value to the stay.
However, several guests mention that the pool is on the smaller side, which can be a drawback for those expecting a larger swimming area. Issues like a lack of clearly marked steps and slow towel replenishment detract from the overall experience. Additionally, some guests found the ongoing renovations and less appealing landscape to be disappointing, suggesting that the pool area has room for improvement in both maintenance and resources.
Overall, while the pool is appreciated for its cleanliness and suitability for children, its size and occasional operational issues may not meet everyone’s expectations.
Novotel Kuala Lumpur City Centre offers a mixed experience when it comes to parking facilities. While some guests managed to navigate the carpark without major issues, the majority found the parking space to be very limited and narrow, making it difficult for larger vehicles. The ramps and access points are particularly tight, resulting in some guests experiencing minor damage to their cars.
Additionally, the parking basement lift often being out of service adds to the inconvenience. The lack of free parking for hotel guests, who instead must pay RM5 per day, has been a point of contention. It's suggested that parking options be improved, perhaps with free or better-managed spaces.
For those traveling with large cars or seeking ease of access, this could be a substantial drawback. Despite these challenges with careful maneuvering, the parking can be manageable, though it is in need of an upgrade to better serve the needs of the guests.
Novotel Kuala Lumpur City Centre is highly recommended for families traveling with children, offering a comfortable and welcoming experience for everyone. Guests consistently note the cleanliness of the rooms, suitable for both short and long stays, whether for leisure or business. The hotel is well-equipped with family-friendly rooms, including spacious family suites, connecting rooms and large apartments with two bathrooms, which provide ample space for children to play and families to feel at home.
Families appreciate the common areas and refurbished rooms, which make it easy for groups, including those with wheelchairs, to navigate and enjoy their stay. The smaller children's area and overall family-centered environment contribute to a positive travel experience with kids. Many find the hotel a perfect choice for family gatherings with plenty of good options for family stays, ensuring that everyone, from kids to adults, has a fun and comfortable time. Guests genuinely feel like family at this accommodating hotel.
The area surrounding Novotel Kuala Lumpur City Centre boasts a vibrant nightlife, making it an ideal spot for those seeking evening entertainment. With the hotel’s strategic location near the Bintang Walk nightlife area, guests have easy access to various bar lounges and nightclubs, including a lively club just across the road. The pedestrian walkway bridge and proximity to popular spots like Starhill and Pavilion KLCC enhance the convenience for guests looking to explore nearby landmarks. This makes the hotel a cool place for a weekend getaway within reach of numerous evening spots, ensuring a lively atmosphere throughout one's stay.
The Novotel Kuala Lumpur City Centre presents itself as a competent four-star hotel with clean rooms and satisfactory amenities. Many reviews highlight the hotel's adherence to a typical four-star quality standard in terms of facilities and service. Guests frequently appreciated the overall cleanliness, which is often cited as a strong positive aspect of the hotel.
However, feedback indicates some variability in experiences with certain guests suggesting that the hotel's service and facilities do not consistently meet four-star expectations, occasionally feeling more akin to a three-star establishment. Despite this, the hotel maintains a generally positive impression with services and accommodations that are worth the price and align with four-star criteria for many visitors.
Overall, the hotel offers a satisfactory level of service and accommodation typical of a standard four-star establishment, making it a viable option for short stays and providing a reliable and clean environment for travelers.
Novotel Kuala Lumpur City Centre stands out as a top choice for business travelers. Guests frequently highlight the clean rooms and practical amenities, ideal for both work and relaxation. Its superior suite and comfortable accommodations are praised, making it a fitting environment for professionals. The hotel's strategic location is another asset, being conveniently close to the Convention Centre and Aquarium with excellent public transport links.
Business services are robust, including a business center, meeting rooms and useful work-related amenities, facilitating productive stays. The hotel is well-regarded for accommodating business requests and the booking process is noted as straightforward. Internet speed meets the needs of tech-reliant travelers, contributing to an efficient work environment.
Despite a few critiques about room service and certain service aspects, the hotel is still viewed as decent and reasonably priced. The convenient location and specialized services for business make it a go-to option for those traveling for work or business events. Overall, Novotel Kuala Lumpur City Centre is favored for its professionalism, convenience and effectiveness in hosting business travelers.
The outdoor pool at Novotel Kuala Lumpur City Centre receives generally positive feedback from guests. The pool is consistently described as clean and nice, making it a pleasant spot for relaxation. There is also a children's pool, which adds to the appeal for families. While the pool is noted to be on the smaller side, it is well maintained and well-stocked with towels. Some reviews mention that the swimming pool is narrow, which might be a consideration for those looking for more space. Overall, the pool provides a refreshing experience despite its compact size.
Novotel Kuala Lumpur City Centre consistently impresses honeymooners with its exceptional services and well-maintained facilities. Guests repeatedly praise the cleanliness of the rooms, describing them as spotless and well-kept. The hotel provides a memorable honeymoon experience, often decorating rooms to celebrate the special occasion, which adds a personalized touch to the stay. Its central location is highlighted as ideal for honeymooners, allowing easy exploration of the city. Many couples cherish their time at the hotel with some even planning to return for future anniversary vacations, indicating a strong sentiment of satisfaction and fond memories.
Novotel Kuala Lumpur City Centre stands out as a prime choice for couples seeking a romantic getaway. Guests frequently highlight the clean rooms and the hotel's dedication to providing excellent service. Celebrating special occasions here is particularly memorable with thoughtful touches such as birthday greetings and cakes. The hotel has a reputation for offering a relaxing atmosphere, enhanced by amenities like a nice tub in the bathroom, perfect for unwinding. The quiet rooms ensure a peaceful stay, while the location invites guests to enjoy a nighttime stroll, adding to the romantic ambiance of their visit.
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Location
Reviewers frequently highlight the convenience of the hotel's location for shopping, dining and nightlife. It's situated directly across from Pavilion Shopping Mall and there's even a 7/11 for quick essentials right nearby. The area is replete with eateries and restaurants, catering to a variety of tastes, making it an ideal spot for both leisure and business visitors.
Those who stay for conventions or exhibitions find the hotel's location particularly advantageous, thanks to its closeness to the KL Convention Centre. The strategic placement of the Novotel allows guests to explore the key sights of Kuala Lumpur effortlessly, making it an excellent choice for anyone looking to experience the city's vibrant life without the hassle of long commutes.
Breakfast
The breakfast is often described as varied and of good quality with some guests finding it exceptional and diverse enough to appeal to both youngsters and adults. The buffet, abundant and featuring a diverse array of foods, includes Arabian dishes and a satisfying mix of main dishes, porridge, fruits, soups and more. This generous variety ensures that guests won't go hungry in the morning.
However, disappointed guests pointed out that the breakfast service can be chaotic with issues such as slow food replenishment and items finishing quickly. The buffet spread, although tasty and extensive for some, was considered repetitive and lacking in variety by others, becoming monotonous over longer stays. Specific criticisms included the absence of certain items like hot chocolate or a more extensive à la carte menu with some European dishes being served cold.
Service during breakfast has also faced critiques for being poor and insufficient, adding to the dissatisfaction. Despite the good points, a more versatile and dynamically changing menu could enhance the breakfast experience further, ensuring every guest leaves the dining room happy and satiated.
Dinner
However, there are some notable drawbacks. Several reviews point to the limited diversity of meal options, especially for lunch and dinner and there is a clear lack of vegetarian and Arabic food in the buffet, which may not cater well to all guests. Room service food has been described as terrible and some have found the restaurant service at Level 1 to be subpar. Moreover, the dining choices are described as very bad by some with limited options leading to missed meals on arrival nights.
Despite these challenges, the nearby restaurants and different cuisines available in the adjacent mall offer plenty of alternatives, making the overall stay still enjoyable for guests looking to explore dining options outside the hotel.
Rooms
Although some rooms were noted as small or having minor issues like noisy air conditioning or occasional bad odors, the overall satisfaction with room cleanliness and comfort remains high. Guests also appreciate the bright and airy atmosphere in many rooms, as well as the good-sized and well-laid-out spaces, which are suitable for both relaxation and business stays. Some rooms, especially the newly updated ones, are equipped with conveniences such as refrigerators with freezer compartments and modern bathroom fixtures.
Despite a few concerns regarding room size consistency and the need for better soundproofing, the majority of reviews indicate that the renovations have significantly improved the guest experience. Large, family-friendly spaces and high-up rooms with views contribute positively to the feedback. Overall, the rooms at Novotel Kuala Lumpur City Centre are described as offering very good value for money with a strong emphasis on comfort, cleanliness and modern amenities.
Beds
However, a few remarks revealed some inconsistencies. Single beds were critiqued for being small and narrow, which could be inconvenient for larger guests. Moreover, certain guests experienced hard or overly soft mattresses, which impacted their sleep quality. Occasional issues such as broken bed components and unrenewed necessities were also mentioned.
Despite these occasional drawbacks, the comfort of the beds and the overall room comfort were frequently appreciated, making Novotel Kuala Lumpur City Centre a notable option for travelers seeking a restful night’s sleep.
Cleanliness
However, there are occasional mentions of cleaning issues such as dirty carpets, late cleaning services and some maintenance oversights like blocked sinks and leaky taps. Despite these minor setbacks, the general sentiment remains positive, emphasizing the hotel's cleanliness and comfort. In summary, Novotel Kuala Lumpur City Centre receives high marks for cleanliness and maintenance, offering guests a pleasant and hygienic stay in a central location.
Staff
Housekeeping and service staff are also frequently commended for their attention to detail and responsiveness. Numerous reviews mention the staff’s professional behavior with many guests feeling personally attended to and valued. Additionally, the front desk and security personnel receive specific appreciation for their friendliness and ability to assist promptly.
While the majority of feedback about the staff is overwhelmingly positive, there are occasional notes about understaffing and the need for improvements in reception training. Despite these minor setbacks, the overall sentiment towards the staff remains highly favorable, making Novotel Kuala Lumpur City Centre a recommended choice for travelers seeking attentive and efficient service in a central location.
Wi-Fi
Spa
Gym
Pool
However, several guests mention that the pool is on the smaller side, which can be a drawback for those expecting a larger swimming area. Issues like a lack of clearly marked steps and slow towel replenishment detract from the overall experience. Additionally, some guests found the ongoing renovations and less appealing landscape to be disappointing, suggesting that the pool area has room for improvement in both maintenance and resources.
Overall, while the pool is appreciated for its cleanliness and suitability for children, its size and occasional operational issues may not meet everyone’s expectations.
Parking
Additionally, the parking basement lift often being out of service adds to the inconvenience. The lack of free parking for hotel guests, who instead must pay RM5 per day, has been a point of contention. It's suggested that parking options be improved, perhaps with free or better-managed spaces.
For those traveling with large cars or seeking ease of access, this could be a substantial drawback. Despite these challenges with careful maneuvering, the parking can be manageable, though it is in need of an upgrade to better serve the needs of the guests.
Family
Families appreciate the common areas and refurbished rooms, which make it easy for groups, including those with wheelchairs, to navigate and enjoy their stay. The smaller children's area and overall family-centered environment contribute to a positive travel experience with kids. Many find the hotel a perfect choice for family gatherings with plenty of good options for family stays, ensuring that everyone, from kids to adults, has a fun and comfortable time. Guests genuinely feel like family at this accommodating hotel.
Nightlife
4 Star
However, feedback indicates some variability in experiences with certain guests suggesting that the hotel's service and facilities do not consistently meet four-star expectations, occasionally feeling more akin to a three-star establishment. Despite this, the hotel maintains a generally positive impression with services and accommodations that are worth the price and align with four-star criteria for many visitors.
Overall, the hotel offers a satisfactory level of service and accommodation typical of a standard four-star establishment, making it a viable option for short stays and providing a reliable and clean environment for travelers.
Business
Business services are robust, including a business center, meeting rooms and useful work-related amenities, facilitating productive stays. The hotel is well-regarded for accommodating business requests and the booking process is noted as straightforward. Internet speed meets the needs of tech-reliant travelers, contributing to an efficient work environment.
Despite a few critiques about room service and certain service aspects, the hotel is still viewed as decent and reasonably priced. The convenient location and specialized services for business make it a go-to option for those traveling for work or business events. Overall, Novotel Kuala Lumpur City Centre is favored for its professionalism, convenience and effectiveness in hosting business travelers.
Outdoor Pool
Honeymoon
Romantic
Yes, Novotel Kuala Lumpur City Centre has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
Yes, a spa is available at Novotel Kuala Lumpur City Centre.
No, Novotel Kuala Lumpur City Centre doesn't allow dogs.
Yes, parking facilities are available at Novotel Kuala Lumpur City Centre.
Yes, Novotel Kuala Lumpur City Centre has a gym.
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