arte by Thomas Chan
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Summary of reviewsarte by Thomas Chan provides guests with a unique and tranquil experience in Kuala Lumpur, enhanced by its strategic yet serene location. Nestled in a quiet neighborhood near trendy districts like Mont Kiara, Publika and Hartamas, the property offers a peaceful retreat from the city's hustle and bustle. Many guests appreciate its manageable distance to main attractions facilitated by taxi or ride-hailing services. The beautiful landscaping, modern comforts and lovely views make it an ideal choice for a restful staycation or a quiet getaway.
The property's breakfast has garnered varied feedback, though it tends to please with delicious and superb food. The a la carte offerings, particularly enjoyed from the 66th floor, are praised, despite repeated mentions of limited variety and service issues. Though some guests are looking for a wider range and a buffet option, the quality and taste of the breakfast remain highlights for many.
Dinner at the hotel's top-floor restaurant elicits mixed reviews. While the ambiance and some dishes receive praise, the limited menu and perceived overpricing detract from the experience. Guests call for more variety and improvements in certain dishes, but the staff's accommodating nature, combined with the restaurant's elegant setting, contribute positively.
The rooms stand out for their superb ambiance and exceptional interior design. Guests frequently commend their cleanliness, spaciousness and high-quality amenities like Nespresso coffee machines and impressive bathrooms. The beautiful designs and breathtaking views from high floors add to the luxurious feel, even though occasional maintenance issues are noted.
Cleanliness is a notable strength at "arte by Thomas Chan," with the hotel maintaining spotless rooms and well-kept public areas. The beautiful decoration and detailed maintenance underscore a luxury environment, despite minor isolated incidents of dust or stains.
Staff experiences at "arte by Thomas Chan" are varied but predominantly positive. Many guests find the staff friendly and helpful, particularly noting exceptional service from certain members. The staff’s readiness to assist and professionalism in reception and housekeeping contribute to a welcoming atmosphere, even though occasional unprofessional behavior and inconsistent service levels are reported.
WiFi connectivity offers a range of experiences with many guests praising the stable and fast internet, while others encounter weak connections and undependable service. The overall ambiance, cleanliness and thoughtful amenities help mitigate these challenges for many guests.
The gym, complete with a variety of equipment and stunning views, is generally well-received. Despite some guests finding the facilities basic or incomplete, the overall condition and accompanying amenities like pools and chill-out spaces enhance the appeal.
Parking at "arte by Thomas Chan" presents a mixed experience. Secure and hassle-free parking is appreciated, though the confusing layout and cumbersome validation process pose challenges. The valet service and secure slots add a layer of convenience and safety, but improvements in design and clarity are needed.
Lastly, the beds at "arte by Thomas Chan" receive overwhelmingly positive remarks for their comfort, contributing to restful nights. Some guests find the mattresses too soft and occasional issues with dirty bedsheets are mentioned, but the overall experience tends towards comfort and satisfaction.
Overall, "arte by Thomas Chan" offers a luxurious, comfortable and tranquil retreat with room for improvement in certain areas, particularly dining variety, WiFi stability and parking convenience. Guests are often charmed by the sophisticated ambiance and friendly service, making it a favorable choice for those seeking a refined getaway in Kuala Lumpur.
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The property's breakfast has garnered varied feedback, though it tends to please with delicious and superb food. The a la carte offerings, particularly enjoyed from the 66th floor, are praised, despite repeated mentions of limited variety and service issues. Though some guests are looking for a wider range and a buffet option, the quality and taste of the breakfast remain highlights for many.
Dinner at the hotel's top-floor restaurant elicits mixed reviews. While the ambiance and some dishes receive praise, the limited menu and perceived overpricing detract from the experience. Guests call for more variety and improvements in certain dishes, but the staff's accommodating nature, combined with the restaurant's elegant setting, contribute positively.
The rooms stand out for their superb ambiance and exceptional interior design. Guests frequently commend their cleanliness, spaciousness and high-quality amenities like Nespresso coffee machines and impressive bathrooms. The beautiful designs and breathtaking views from high floors add to the luxurious feel, even though occasional maintenance issues are noted.
Cleanliness is a notable strength at "arte by Thomas Chan," with the hotel maintaining spotless rooms and well-kept public areas. The beautiful decoration and detailed maintenance underscore a luxury environment, despite minor isolated incidents of dust or stains.
Staff experiences at "arte by Thomas Chan" are varied but predominantly positive. Many guests find the staff friendly and helpful, particularly noting exceptional service from certain members. The staff’s readiness to assist and professionalism in reception and housekeeping contribute to a welcoming atmosphere, even though occasional unprofessional behavior and inconsistent service levels are reported.
WiFi connectivity offers a range of experiences with many guests praising the stable and fast internet, while others encounter weak connections and undependable service. The overall ambiance, cleanliness and thoughtful amenities help mitigate these challenges for many guests.
The gym, complete with a variety of equipment and stunning views, is generally well-received. Despite some guests finding the facilities basic or incomplete, the overall condition and accompanying amenities like pools and chill-out spaces enhance the appeal.
Parking at "arte by Thomas Chan" presents a mixed experience. Secure and hassle-free parking is appreciated, though the confusing layout and cumbersome validation process pose challenges. The valet service and secure slots add a layer of convenience and safety, but improvements in design and clarity are needed.
Lastly, the beds at "arte by Thomas Chan" receive overwhelmingly positive remarks for their comfort, contributing to restful nights. Some guests find the mattresses too soft and occasional issues with dirty bedsheets are mentioned, but the overall experience tends towards comfort and satisfaction.
Overall, "arte by Thomas Chan" offers a luxurious, comfortable and tranquil retreat with room for improvement in certain areas, particularly dining variety, WiFi stability and parking convenience. Guests are often charmed by the sophisticated ambiance and friendly service, making it a favorable choice for those seeking a refined getaway in Kuala Lumpur.
Luxury Aparthotel
Aparthotel Taking Steps Towards Sustainability
Aparthotel with Swimming Pool
Outdoor Pool
Aparthotel with Free Wi-Fi
Aparthotel with Parking
Aparthotel with Gym
4-Star Aparthotel
Aparthotel with Outdoor Pool
Guest Reviews
arte by Thomas Chan offers a unique experience in Kuala Lumpur with its strategic yet tranquil location. Set in a quiet neighborhood, the hotel is ideal for those looking to escape the hustle and bustle of the city. The property is conveniently positioned near the trendy districts of Mont Kiara, Publika and Hartamas, offering numerous dining and shopping options without suffering from the notorious KL traffic congestion. Its proximity to Publika is particularly appreciated for easy access to breakfast spots and light shopping.
Though it is a bit removed from the city center, requiring about 10-20 minutes travel time to main attractions like KLCC and Bukit Bintang, guests find the distance manageable with taxi or ride-hailing services. The location provides a peaceful retreat after a day of exploring with many guests praising the lovely views and quiet environment.
However, it should be noted that the hotel's more remote location may not be ideal for those seeking immediate access to the city's main tourist attractions and shopping districts. The area also lacks nearby restaurants and walking-distance amenities, making it less convenient for travelers who prefer on-foot exploration. Despite this, the overall experience is enhanced by the unique design, beautiful landscaping and modern comforts of the hotel, making it a favorable choice for a restful staycation or a quiet getaway.
At arte by Thomas Chan, breakfast seems to be a hit-or-miss experience for guests. Many appreciated the delicious food, describing it as "simply perfect," "delicious," and "superb." There were positive notes about the savory and sweet sides and some enjoyed the a la carte offerings and the views from the 66th floor while dining.
However, numerous reviews highlighted that the breakfast menu is limited with the same options served daily. Guests mentioned a lack of variety and insufficient portions with some items occasionally running out and not being refilled. The absence of a buffet disappointed many, who felt a buffet would offer more choices and better value. There were specific complaints about the quality and taste of certain breakfast items like cold dishes, cereals, fruits and beef bacon and chicken sausages.
Service also received mixed reflections; some guests found the service slow and poor, impacting their breakfast experience. The timing of breakfast seemed restrictive with only an hour allocated and advance bookings required, which some found inconvenient.
In summary, while the quality and taste of the breakfast at arte by Thomas Chan are praised by some, the limited variety and service issues suggest room for improvement. Offering a buffet and a more diverse menu could greatly enhance the overall breakfast experience for guests.
Dining at 'arte by Thomas Chan' presents a mixed bag of experiences, particularly when it comes to dinner at the hotel's top-floor restaurant. The setting is undoubtedly impressive and some guests have appreciated the quality of the food, highlighting specific dishes such as mocktails and cheesecake. The patient and accommodating staff contribute positively to the dining atmosphere. However, the overall feedback suggests that the dinner menu is rather limited and can feel basic or restrictive over longer stays. Vegetarian options, while praised, are sparse.
Guests have expressed concerns about the pricing, often describing it as overpriced for the culinary experience provided. There have also been mentions of inconsistent service quality and a somewhat ambiguous dining reservation system, which could benefit from clearer guidelines and procedures. Moreover, the strict dress code required for dinner has disappointed some in-house guests.
A few guests found the dinner presentation appealing, reflecting a fusion of Chinese style served in a French manner. Despite this, there were calls for a broader menu variety and improvements in the main dishes. Some guests found the dining experience to be just average, suggesting that the food quality and service do not always meet high expectations. Overall, while the hotel offers some memorable dining moments, there is room for improvement in menu diversity, food quality and service consistency.
The rooms at 'arte by Thomas Chan' offer a unique blend of superb ambiance and exceptional interior design, often giving guests a feeling of luxury and comfort. Many reviewers praised the rooms for being spotless, spacious and well-equipped with necessary amenities that ensured a comfortable stay. The beds were frequently described as comfortable with high-quality bedding contributing to restful nights.
Guests appreciated the detailed and beautiful designs of the rooms, which included interesting and photogenic décor, reminiscent of art galleries. Many found the views from their rooms, often located on very high floors, to be stunning and breathtaking. Specific features such as high-definition TVs, Nespresso coffee machines and impressive bathrooms added to the overall satisfaction.
Despite the largely positive feedback, some guests reported issues like minor defects, worn-out furnishings and inconsistencies in maintenance with isolated complaints about dirty or moldy sinks, torn sheets and non-functional fridges. Some rooms lacked sufficient mirrors, proper ventilation or suitable storage and there were occasional technical issues with door cards and appliances.
The hotel's high-rise location provided beautiful vistas, while its modern facilities like pools and gyms were well-received. However, some guests noted that certain rooms did not match the luxury depicted in promotional photos and there were instances where the room cleanliness and preparation did not meet expectations.
Overall, the experience of staying at 'arte by Thomas Chan' seems heavily influenced by the exquisite interior design, spaciousness of the rooms and the breathtaking views, though there remains room for improved maintenance and consistency.
arte by Thomas Chan offers a mixed experience regarding its beds, but overall, guest feedback leans towards positive. Many reviewers highlight the comfort of the beds, often using terms like comfortable, very comfy and extremely comfortable. Some guests praised the beds as among the best they had ever experienced, even expressing love for the mattresses. The pillows also garnered favorable mentions for their comfort. Additionally, rooms featuring soundproofing contributed to peaceful sleep, further enhancing the overall comfort.
However, not all feedback was glowing. Various guests found the mattresses too soft for their liking, which impacted their comfort. There were also numerous complaints about dirty bedsheets with mentions of stains and threadbare conditions affecting the perception of cleanliness. Some travelers mentioned issues like the beds being too short and the linens appearing unchanged, which left a negative impression.
While the beds at arte by Thomas Chan generally receive praise for comfort and size, cleanliness and mattress softness appear to be areas requiring attention to ensure a consistently positive guest experience.
arte by Thomas Chan consistently receives praise for its exceptional cleanliness. The hotel itself is impeccably maintained, featuring very clean public areas, spotless rooms and super clean facilities. Not only are the rooms comfortable and well-decorated, but the meticulous attention to detail in their maintenance also stands out. Beautiful decoration and ambiance add to the luxurious feel and the property in general maintains a clean and inviting environment. The cleaning team is noted for being efficient and attentive, ensuring that the rooms stay in pristine condition during guests' stays.
However, there are a few concerns to be aware of. Some reviews mention isolated issues like dusty surfaces, stained sinks and lack of proper upkeep in specific areas, such as the bathroom and pool. Nonetheless, these seem to be exceptions rather than the rule, as the overwhelming consensus highlights a superbly clean and well-maintained environment throughout the hotel.
Overall, arte by Thomas Chan impresses with its dedication to cleanliness and beautifully designed interiors, making it a visually pleasant and hygienic choice for travelers seeking luxury and comfort.
At "arte by Thomas Chan," the staff garners mixed reviews from guests, showcasing a spectrum of experiences. On the positive side, many guests found the staff to be friendly, helpful and courteous, contributing to an overall welcoming atmosphere. Staff members at the reception were frequently praised for their professionalism, attentiveness and kindness. Names such as Adrian, Mr. Yee, Miss Yasmin, Mr. Muhammed Aktir, Aizat and Sam Chin were mentioned specifically for their exceptional service.
Housekeeping and the valet service also received commendations for their efficiency and politeness. Numerous guests highlighted the staff's friendliness and readiness to provide assistance, making the check-in/out process smooth and ensuring that guests felt welcomed and well-attended to throughout their stay.
However, the reviews reveal some inconsistencies. Several guests reported encountering unprofessional and rude behavior from specific staff members, particularly in the restaurant and reception. Issues such as unhelpfulness, poor responsiveness and a lack of sufficient staff to manage services at peak times were noted. Some found the reception staff to be unaccommodating or even unfriendly with instances of rushed or inattentive service.
Despite these discrepancies, the hotel's ambiance, marked by its art nouveau interiors and beautiful design, combined with the warm, helpful interactions provided by many staff members, left a positive impression on a significant number of visitors. The hotel's service quality seems to vary, suggesting an area for potential improvement, particularly in training and managing the reception and restaurant staff to ensure a consistently high standard of hospitality.
At arte by Thomas Chan, the WiFi connectivity has drawn a range of reactions from guests. Many reviewers have praised the stable and fast internet, noting positive experiences with good Wi-Fi and remarking on the decent and very good WiFi in their rooms. These favorable comments highlight the smooth and usually reliable connections that some visitors experienced.
However, the Wi-Fi service also drew criticisms from other guests, citing weak connections and undependable service. Some travelers faced frustrations with very bad internet inside the room and inconsistent connectivity, spanning from unstable line connections to a total lack of Wi-Fi after midnight. Furthermore, issues like the Smart TV's inability to connect to the Wi-Fi were highlighted.
Despite these challenges, the general ambiance of the hotel, marked by friendly staff, cleanliness and an impressive in-house movie collection, helped enhance the stay for many guests. For those requiring strong and reliable internet, the experience might be mixed but with potential for improvement moving forward.
The gym at arte by Thomas Chan is noted for its variety of equipment and well-maintained facilities. Though it is shared with other apartments at AMI Suites, guests appreciate the spacious and classy fitness room, often noting the stunning views from the sky gym. Alongside the gym, the hotel boasts several pools, a couple of restaurants, a convenience store and chill-out spaces, making it a well-rounded facility for relaxation and fitness.
However, it is important to note that some guests found the gym to be basic and not fully equipped, mentioning the lack of wet wipes, soap or water. Despite these few shortcomings, the overall sentiment conveyed is positive with guests often remarking on the good variety of equipment available and the overall great condition of the facility. The gym, pool and lobby collectively enhance the appeal of the hotel, leaving many guests impressed.
At arte by Thomas Chan, parking seems to be a mixed bag of experiences. On the positive side, many guests appreciate the hassle-free and secure parking options, noting the availability of paid parking and complimentary valet services. Easy access from the parking lot to the hotel lobby is another highlight, ensuring that guests can get to their rooms without much trouble. The parking area's security, including specific slots for lady drivers, is frequently mentioned as a favorable feature.
However, there are notable challenges as well. First-time visitors often find the parking layout confusing, especially due to the shared space with apartments in the same building. The process can be cumbersome, involving multiple elevator rides and unclear directions, making the experience less straightforward. The parking area itself has garnered criticism for being dimly lit and awkwardly designed, which some guests find inconvenient and even unsafe at night.
Despite having various parking options, the limited spaces and flawed system management add to the difficulty. The need to validate parking tickets on different floors can be cumbersome and the poorly linked parking and hotel lifts only add to the inconvenience. While the staff’s assistance and the valet services are appreciated, the overall parking experience leaves room for improvement, particularly in terms of clarity and ease of access.
arte by Thomas Chan has been a topic of diverse opinions among its guests, particularly in regard to its five-star rating. The hotel's custom-designed suites are described as spectacular and the overall interior decoration has received high praise with some guests referring to it as amazing. The hotel is noted for its first-class services and excellent staff, who have been described as respectful and helpful, contributing to a sense of exclusivity and superb privacy.
However, the quality of service and facilities appear to be inconsistent with some guests expressing disappointment. The breakfast offering has been a common point of critique, being described as limited and unworthy of a five-star rating. Additionally, there have been mentions of issues with cleanliness and overall expectations not being met, such as the appearance of a wooden basin with dark spots, which one would not anticipate in a luxury setting.
The hotel has been reviewed as having the allure of a five-star establishment, but some guests feel it falls short of delivering the full experience expected from such a rating. In summary, while arte by Thomas Chan boasts excellent design and helpful staff, it may not consistently meet the high standards typically associated with a five-star luxury hotel.
arte by Thomas Chan offers a visually stunning experience that exudes luxury and opulence, reminiscent of a bygone era of regality. The hotel's ambiance and sumptuous Neo-Baroque decor are compelling with intricately designed interiors that boast beautiful and elegant French influences. Guests are often captivated by the exquisite, luxurious feel of the suites, which are both comfortable and impeccable in quality. Many found the property to be one of the most beautiful they had ever seen with luxurious surroundings and aesthetically pleasing designs that were often described as Instagram-worthy.
However, some reviews indicate that the luxury experience doesn't match the hotel's five-star rating or the promise of exclusivity suggested by its photos. Issues such as scratched and damaged walls, inadequate maintenance and mediocre service detract from the overall impression. While the rooms are well-decorated and the cleanliness is commendable, several guests faced inconveniences like delayed check-ins and non-functional elevators.
Despite some shortcomings, many appreciated the hotel's classic Venetian Palazzo-themed interiors and luxurious furnishings. The location, high on the 58th floor, adds an extra touch of splendor with its beautiful views. Although some find the property to be rough around the edges, the overall consensus suggests that arte by Thomas Chan offers a unique and visually opulent stay that, while not perfect, remains a notable choice for those seeking a touch of luxury.
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Location
Though it is a bit removed from the city center, requiring about 10-20 minutes travel time to main attractions like KLCC and Bukit Bintang, guests find the distance manageable with taxi or ride-hailing services. The location provides a peaceful retreat after a day of exploring with many guests praising the lovely views and quiet environment.
However, it should be noted that the hotel's more remote location may not be ideal for those seeking immediate access to the city's main tourist attractions and shopping districts. The area also lacks nearby restaurants and walking-distance amenities, making it less convenient for travelers who prefer on-foot exploration. Despite this, the overall experience is enhanced by the unique design, beautiful landscaping and modern comforts of the hotel, making it a favorable choice for a restful staycation or a quiet getaway.
Breakfast
However, numerous reviews highlighted that the breakfast menu is limited with the same options served daily. Guests mentioned a lack of variety and insufficient portions with some items occasionally running out and not being refilled. The absence of a buffet disappointed many, who felt a buffet would offer more choices and better value. There were specific complaints about the quality and taste of certain breakfast items like cold dishes, cereals, fruits and beef bacon and chicken sausages.
Service also received mixed reflections; some guests found the service slow and poor, impacting their breakfast experience. The timing of breakfast seemed restrictive with only an hour allocated and advance bookings required, which some found inconvenient.
In summary, while the quality and taste of the breakfast at arte by Thomas Chan are praised by some, the limited variety and service issues suggest room for improvement. Offering a buffet and a more diverse menu could greatly enhance the overall breakfast experience for guests.
Dinner
Guests have expressed concerns about the pricing, often describing it as overpriced for the culinary experience provided. There have also been mentions of inconsistent service quality and a somewhat ambiguous dining reservation system, which could benefit from clearer guidelines and procedures. Moreover, the strict dress code required for dinner has disappointed some in-house guests.
A few guests found the dinner presentation appealing, reflecting a fusion of Chinese style served in a French manner. Despite this, there were calls for a broader menu variety and improvements in the main dishes. Some guests found the dining experience to be just average, suggesting that the food quality and service do not always meet high expectations. Overall, while the hotel offers some memorable dining moments, there is room for improvement in menu diversity, food quality and service consistency.
Rooms
Guests appreciated the detailed and beautiful designs of the rooms, which included interesting and photogenic décor, reminiscent of art galleries. Many found the views from their rooms, often located on very high floors, to be stunning and breathtaking. Specific features such as high-definition TVs, Nespresso coffee machines and impressive bathrooms added to the overall satisfaction.
Despite the largely positive feedback, some guests reported issues like minor defects, worn-out furnishings and inconsistencies in maintenance with isolated complaints about dirty or moldy sinks, torn sheets and non-functional fridges. Some rooms lacked sufficient mirrors, proper ventilation or suitable storage and there were occasional technical issues with door cards and appliances.
The hotel's high-rise location provided beautiful vistas, while its modern facilities like pools and gyms were well-received. However, some guests noted that certain rooms did not match the luxury depicted in promotional photos and there were instances where the room cleanliness and preparation did not meet expectations.
Overall, the experience of staying at 'arte by Thomas Chan' seems heavily influenced by the exquisite interior design, spaciousness of the rooms and the breathtaking views, though there remains room for improved maintenance and consistency.
Beds
However, not all feedback was glowing. Various guests found the mattresses too soft for their liking, which impacted their comfort. There were also numerous complaints about dirty bedsheets with mentions of stains and threadbare conditions affecting the perception of cleanliness. Some travelers mentioned issues like the beds being too short and the linens appearing unchanged, which left a negative impression.
While the beds at arte by Thomas Chan generally receive praise for comfort and size, cleanliness and mattress softness appear to be areas requiring attention to ensure a consistently positive guest experience.
Cleanliness
However, there are a few concerns to be aware of. Some reviews mention isolated issues like dusty surfaces, stained sinks and lack of proper upkeep in specific areas, such as the bathroom and pool. Nonetheless, these seem to be exceptions rather than the rule, as the overwhelming consensus highlights a superbly clean and well-maintained environment throughout the hotel.
Overall, arte by Thomas Chan impresses with its dedication to cleanliness and beautifully designed interiors, making it a visually pleasant and hygienic choice for travelers seeking luxury and comfort.
Staff
Housekeeping and the valet service also received commendations for their efficiency and politeness. Numerous guests highlighted the staff's friendliness and readiness to provide assistance, making the check-in/out process smooth and ensuring that guests felt welcomed and well-attended to throughout their stay.
However, the reviews reveal some inconsistencies. Several guests reported encountering unprofessional and rude behavior from specific staff members, particularly in the restaurant and reception. Issues such as unhelpfulness, poor responsiveness and a lack of sufficient staff to manage services at peak times were noted. Some found the reception staff to be unaccommodating or even unfriendly with instances of rushed or inattentive service.
Despite these discrepancies, the hotel's ambiance, marked by its art nouveau interiors and beautiful design, combined with the warm, helpful interactions provided by many staff members, left a positive impression on a significant number of visitors. The hotel's service quality seems to vary, suggesting an area for potential improvement, particularly in training and managing the reception and restaurant staff to ensure a consistently high standard of hospitality.
Wi-Fi
However, the Wi-Fi service also drew criticisms from other guests, citing weak connections and undependable service. Some travelers faced frustrations with very bad internet inside the room and inconsistent connectivity, spanning from unstable line connections to a total lack of Wi-Fi after midnight. Furthermore, issues like the Smart TV's inability to connect to the Wi-Fi were highlighted.
Despite these challenges, the general ambiance of the hotel, marked by friendly staff, cleanliness and an impressive in-house movie collection, helped enhance the stay for many guests. For those requiring strong and reliable internet, the experience might be mixed but with potential for improvement moving forward.
Gym
However, it is important to note that some guests found the gym to be basic and not fully equipped, mentioning the lack of wet wipes, soap or water. Despite these few shortcomings, the overall sentiment conveyed is positive with guests often remarking on the good variety of equipment available and the overall great condition of the facility. The gym, pool and lobby collectively enhance the appeal of the hotel, leaving many guests impressed.
Parking
However, there are notable challenges as well. First-time visitors often find the parking layout confusing, especially due to the shared space with apartments in the same building. The process can be cumbersome, involving multiple elevator rides and unclear directions, making the experience less straightforward. The parking area itself has garnered criticism for being dimly lit and awkwardly designed, which some guests find inconvenient and even unsafe at night.
Despite having various parking options, the limited spaces and flawed system management add to the difficulty. The need to validate parking tickets on different floors can be cumbersome and the poorly linked parking and hotel lifts only add to the inconvenience. While the staff’s assistance and the valet services are appreciated, the overall parking experience leaves room for improvement, particularly in terms of clarity and ease of access.
5 Star
However, the quality of service and facilities appear to be inconsistent with some guests expressing disappointment. The breakfast offering has been a common point of critique, being described as limited and unworthy of a five-star rating. Additionally, there have been mentions of issues with cleanliness and overall expectations not being met, such as the appearance of a wooden basin with dark spots, which one would not anticipate in a luxury setting.
The hotel has been reviewed as having the allure of a five-star establishment, but some guests feel it falls short of delivering the full experience expected from such a rating. In summary, while arte by Thomas Chan boasts excellent design and helpful staff, it may not consistently meet the high standards typically associated with a five-star luxury hotel.
Luxury
However, some reviews indicate that the luxury experience doesn't match the hotel's five-star rating or the promise of exclusivity suggested by its photos. Issues such as scratched and damaged walls, inadequate maintenance and mediocre service detract from the overall impression. While the rooms are well-decorated and the cleanliness is commendable, several guests faced inconveniences like delayed check-ins and non-functional elevators.
Despite some shortcomings, many appreciated the hotel's classic Venetian Palazzo-themed interiors and luxurious furnishings. The location, high on the 58th floor, adds an extra touch of splendor with its beautiful views. Although some find the property to be rough around the edges, the overall consensus suggests that arte by Thomas Chan offers a unique and visually opulent stay that, while not perfect, remains a notable choice for those seeking a touch of luxury.
Yes, arte by Thomas Chan has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at arte by Thomas Chan.
No, arte by Thomas Chan doesn't allow dogs.
Yes, parking facilities are available at arte by Thomas Chan.
Yes, arte by Thomas Chan has a gym.
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