The Grand Puteri Hotel
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Summary of reviewsThe Grand Puteri Hotel in Kuala Terengganu is highly regarded for its prime location, offering easy access to key city attractions such as Pasar Payang, China Town, KTCC Mall and the state mosque, Masjid Abidin. Its proximity to the MBKT bus express station also ensures convenient connectivity to different parts of the city, making it an ideal choice for both business and leisure travelers. The hotel’s central positioning near shopping centers, eateries and night markets enhances the overall guest experience.
Guests generally find the breakfast at The Grand Puteri Hotel to be a delightful start to their day with high praise for the local dishes like Nasi Dagang, Kopok Lekor and Mee Celup, which provide a genuine taste of Terengganu’s cuisine. The breakfast buffet offers a variety of choices, appealing to a wide range of tastes and adding value to the stay, especially for families.
The rooms present a mixed experience. While guests appreciate the spaciousness and comfort of the suites, standard rooms have been described as small and in need of refurbishment. Cleanliness is a recurrent issue with several mentions of dusty rooms, unclean toilets and old, musty-smelling carpets. Some reviews highlight positive aspects of the room service and useful amenities like prayer mats and irons, but maintenance issues such as slippery bathroom floors and broken fixtures detract from the overall experience.
Cleanliness throughout the hotel receives varied feedback. While some guests find the rooms clean and tidy, many encounter issues with dusty carpets, mold in bathrooms and outdated decor. These concerns suggest a need for improved housekeeping and more rigorous maintenance routines to ensure a pleasant stay for all guests.
The staff at The Grand Puteri Hotel are consistently praised for their friendliness, professionalism and helpfulness. Their welcoming demeanor and attentiveness significantly contribute to the positive atmosphere and overall guest experience, despite occasional lapses in housekeeping services.
However, the Wi-Fi service at the hotel is frequently criticized for being unstable and inconsistent. Many guests report difficulties in maintaining a reliable connection, indicating that the Wi-Fi coverage needs significant improvement.
The hotel pool, which offers separate swimming areas for men and women, is appreciated for providing a refreshing activity, but better maintenance is required. Issues such as loose tiles, damaged flooring and concerns about water circulation and cleanliness have been noted.
Parking options are generally convenient and ample, although space can become limited during peak times like public holidays. Some guests express concerns about safety, suggesting that improved security measures such as better lighting and monitoring would enhance the parking experience.
Lastly, the beds receive mixed feedback. While many guests find them comfortable with clean sheets, others mention unpleasant smells from the blankets and bed sheets and issues with the comforters being too thin or the pillows too hard. Upgrades to mattresses and pillows are suggested to enhance the overall sleeping experience.
Overall, The Grand Puteri Hotel excels in location and staff service while areas such as room cleanliness, Wi-Fi reliability, pool maintenance and bedding could benefit from improvements to elevate the guest experience.
Categories
Guests generally find the breakfast at The Grand Puteri Hotel to be a delightful start to their day with high praise for the local dishes like Nasi Dagang, Kopok Lekor and Mee Celup, which provide a genuine taste of Terengganu’s cuisine. The breakfast buffet offers a variety of choices, appealing to a wide range of tastes and adding value to the stay, especially for families.
The rooms present a mixed experience. While guests appreciate the spaciousness and comfort of the suites, standard rooms have been described as small and in need of refurbishment. Cleanliness is a recurrent issue with several mentions of dusty rooms, unclean toilets and old, musty-smelling carpets. Some reviews highlight positive aspects of the room service and useful amenities like prayer mats and irons, but maintenance issues such as slippery bathroom floors and broken fixtures detract from the overall experience.
Cleanliness throughout the hotel receives varied feedback. While some guests find the rooms clean and tidy, many encounter issues with dusty carpets, mold in bathrooms and outdated decor. These concerns suggest a need for improved housekeeping and more rigorous maintenance routines to ensure a pleasant stay for all guests.
The staff at The Grand Puteri Hotel are consistently praised for their friendliness, professionalism and helpfulness. Their welcoming demeanor and attentiveness significantly contribute to the positive atmosphere and overall guest experience, despite occasional lapses in housekeeping services.
However, the Wi-Fi service at the hotel is frequently criticized for being unstable and inconsistent. Many guests report difficulties in maintaining a reliable connection, indicating that the Wi-Fi coverage needs significant improvement.
The hotel pool, which offers separate swimming areas for men and women, is appreciated for providing a refreshing activity, but better maintenance is required. Issues such as loose tiles, damaged flooring and concerns about water circulation and cleanliness have been noted.
Parking options are generally convenient and ample, although space can become limited during peak times like public holidays. Some guests express concerns about safety, suggesting that improved security measures such as better lighting and monitoring would enhance the parking experience.
Lastly, the beds receive mixed feedback. While many guests find them comfortable with clean sheets, others mention unpleasant smells from the blankets and bed sheets and issues with the comforters being too thin or the pillows too hard. Upgrades to mattresses and pillows are suggested to enhance the overall sleeping experience.
Overall, The Grand Puteri Hotel excels in location and staff service while areas such as room cleanliness, Wi-Fi reliability, pool maintenance and bedding could benefit from improvements to elevate the guest experience.
Hotel with Swimming Pool
This hotel has a swimming pool and is highly-rated. The pool provides a dedicated space for swimming and relaxation.
Outdoor Pool
Hotel with Parking
This hotel provides parking for its guests and is conveniently located. It is a reliable option for accommodation in Kuala Terengganu.
3-Star Hotel
This hotel offers comfortable accommodation and a range of facilities, including dining options and meeting spaces. It is well-suited for both leisure and business travelers. The hotel's location provides convenient access to local attractions and business centers.
Hotel with Outdoor Pool
This hotel includes an outdoor pool, offering a relaxing environment for guests seeking leisure and recreation.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Cheap Hotel
Guest Reviews
The Grand Puteri Hotel enjoys a prime and strategic location in Kuala Terengganu, offering guests the convenience of being near the city's central attractions. Nestled in the heart of the town, the hotel is within walking distance to key commercial areas such as Pasar Payang, China Town and KTCC Mall. Visitors appreciate the proximity to the Masjid Abidin (state mosque), enhancing the cultural and historical experience. The hotel is also ideally situated next to the MBKT bus express station, ensuring easy access and connectivity to different parts of the city. Guests find it effortless to explore the nearby attractions including Jambatan Angkat, Istana Maziah and the Kuala Terengganu Waterfront. The strategic location not only facilitates easy movement around the city but also ensures that essential amenities like shopping centers, eateries and night markets are just a stone's throw away. This central positioning makes it highly convenient for both business and leisure travelers, underscoring why many find The Grand Puteri Hotel not just a stay, but a gateway to experiencing Kuala Terengganu to its fullest.
'The Grand Puteri Hotel' receives generally positive feedback for its breakfast offerings. Guests frequently highlight the delicious and scrumptious nature of the breakfast with specific praise for local dishes such as Nasi Dagang, Kopok Lekor and Mee Celup, which offer a delightful taste of Terengganu's cuisine. Numerous reviews commend the variety of choices available, both local and international, making the breakfast buffet appealing to a wide range of tastes.
Families find the breakfast satisfactory and the inclusion in the accommodation package adds value. Many express satisfaction with the mix of options, describing the food as awesome, tasty and well worth the price. The breakfast's quality and variety are recurring themes with many guests deeming it the best part of their stay.
However, a few reviews mention areas for improvement, noting that the options can be limited with some items needing better preparation or more variety, especially for children. There are occasional complaints about the breakfast not being very versatile or appetizing with certain guests feeling that the menu needs to expand. Despite these minor issues, the overall sentiment showcases a well-received breakfast experience that aligns well with guests' expectations.
The rooms at The Grand Puteri Hotel seem to offer a mixed experience. Guests have found the rooms to be spacious, comfortable and clean in many cases. Suites are noted to be generously sized and well-furnished, making them ideal for families. However, standard rooms are often described as small and in need of refurbishment. Many rooms also exhibit signs of aging, such as dated furniture and old carpets.
Cleanliness is a recurrent issue; several guests mention dusty rooms, unclean toilets and bed sheets that do not seem fresh. There are incidents of unpleasant odors, possibly from poor maintenance or outdated facilities. Room service, on the other hand, is positively mentioned as perfect by some reviewers. The hotel provides useful amenities like prayer mats and irons, but certain details like slippery bathroom floors and broken fixtures detract from the overall experience.
A few guests voiced disappointment with the air conditioning and described the rooms as stuffy or smelly upon arrival. Comfort does appear to be a hallmark for some visitors, though, indicating that the hotel has potential with some upgrades to its facilities and better maintenance routines. Despite its central location and some standout features, The Grand Puteri Hotel could improve by addressing these cleanliness and maintenance issues to meet the expectations of its visitors better.
The beds at The Grand Puteri Hotel have garnered a variety of feedback from guests, reflecting a range of experiences. Many guests found the beds to be comfortable and appreciated the clean sheets. The size of the beds was also noted as being cozy, providing a comfortable fit for many visitors. However, several concerns were highlighted. There are repeated mentions of blankets and bed sheets having musty or unpleasant smells and instances of the comforters being too thin. Some guests pointed out that the mattresses and pillows could use upgrading with issues such as hard pillows and being able to feel the bed springs detracting from the overall sleeping experience. Specific complaints included beds that were hard, outdated or in need of improvements and replacement of components like springs. Despite these issues, the comfort of the bed itself was often praised, suggesting the need for some updates to maintain a consistently positive experience.
The Grand Puteri Hotel's cleanliness has received mixed feedback from its guests. Many appreciated the clean and comfortable rooms, noting that the hotel's central location makes it easily accessible. Positive comments highlighted that some rooms were clean and tidy, providing a satisfactory level of comfort.
However, several reviews indicated areas in need of significant improvement. Numerous guests mentioned encountering dusty rooms, dirty carpets and unpleasant smells with carpets often noted as smelly and dusty. There were repeated comments about outdated and musty-smelling rooms that detracted from the overall experience. Bathrooms, in particular, seemed to be a frequent point of contention with reports of mold, dampness and generally not being well-maintained or thoroughly cleaned.
The condition of the furnishings and upkeep of the hotel appears to be another area requiring attention. Comments about outdated decor, sticky floors, black spots on the walls and stained bedsheets were recurrent. It was also mentioned that the housekeeping needs more rigorous and frequent checks to maintain higher standards of cleanliness throughout the hotel.
Overall, while some aspects of the hotel receive praise for cleanliness and comfort, there is a clear need for better and more consistent housekeeping practices, as well as refurbishment and regular maintenance to ensure a more pleasant stay for all guests.
The Grand Puteri Hotel is widely praised for its exceptional staff, consistently described as friendly, polite and helpful. Guests have frequently mentioned the professionalism and hospitality exhibited by the front officers and receptionists. Furthermore, the bellboys receive commendations for assisting with luggage and fulfilling guest requests, adding to the positive experience.
The staff’s friendliness and welcoming demeanor, often highlighted with smiles and eye contact, contribute to a pleasant atmosphere. Their helpfulness extends to setting up breakfast and ensuring rooms are cleaned and tidied, although a few reviews indicate occasional lapses in housekeeping services.
Overall, the staff at The Grand Puteri Hotel stand out for their excellent service, making guests feel welcomed and cared for during their stay.
Visitors to The Grand Puteri Hotel have consistently noted certain challenges with the hotel's Wi-Fi. The internet connection often proves to be unstable with many reporting difficulties in maintaining a reliable signal. Guests have experienced frequent disconnections, rendering the connection inconsistent and at times non-existent. The Wi-Fi signal appears to be weak in various parts of the hotel, hindering the ability to use the internet effectively. The reported issues suggest that the Wi-Fi coverage is generally inadequate and not robust enough to support a seamless online experience. Overall, while The Grand Puteri Hotel may excel in other areas, its Wi-Fi service leaves room for significant improvement.
The Grand Puteri Hotel offers a pool for guests to enjoy with the added feature of separate swimming areas for men and women, providing a sense of privacy. Visitors appreciate its availability for a refreshing swim. However, several reviews indicate that the pool requires better maintenance. Issues such as loose tiles and damaged flooring have been noted, alongside concerns about slower water circulation and cleanliness. Overall, while the pool is a nice amenity, improvements in its upkeep are needed to enhance the guest experience.
The Grand Puteri Hotel offers guests various parking options, though experiences seem to vary. Many reviews highlight the convenience and ample parking space available in front of the hotel, making it easy for guests to access their vehicles. There is mention of a spacious parking lot that generally accommodates the needs of visitors. However, parking availability can become strained during public holidays and at times, limited space requires guests to park slightly further away.
Safety of the parking area appears to be a concern for some, particularly due to reports of dark areas and hazardous iron objects scattered around. Suggestions have been made for improved security measures, such as having a security guard monitor the parking area, especially at night and near the mosque. Despite these issues, many find parking sufficient with dedicated areas making it easier for both cars and bikes. The overall sentiment suggests that while the hotel provides adequate parking, it would benefit from some enhancements to safety and capacity during busy periods.
Location Show Map
Location
Breakfast
Families find the breakfast satisfactory and the inclusion in the accommodation package adds value. Many express satisfaction with the mix of options, describing the food as awesome, tasty and well worth the price. The breakfast's quality and variety are recurring themes with many guests deeming it the best part of their stay.
However, a few reviews mention areas for improvement, noting that the options can be limited with some items needing better preparation or more variety, especially for children. There are occasional complaints about the breakfast not being very versatile or appetizing with certain guests feeling that the menu needs to expand. Despite these minor issues, the overall sentiment showcases a well-received breakfast experience that aligns well with guests' expectations.
Rooms
Cleanliness is a recurrent issue; several guests mention dusty rooms, unclean toilets and bed sheets that do not seem fresh. There are incidents of unpleasant odors, possibly from poor maintenance or outdated facilities. Room service, on the other hand, is positively mentioned as perfect by some reviewers. The hotel provides useful amenities like prayer mats and irons, but certain details like slippery bathroom floors and broken fixtures detract from the overall experience.
A few guests voiced disappointment with the air conditioning and described the rooms as stuffy or smelly upon arrival. Comfort does appear to be a hallmark for some visitors, though, indicating that the hotel has potential with some upgrades to its facilities and better maintenance routines. Despite its central location and some standout features, The Grand Puteri Hotel could improve by addressing these cleanliness and maintenance issues to meet the expectations of its visitors better.
Beds
Cleanliness
However, several reviews indicated areas in need of significant improvement. Numerous guests mentioned encountering dusty rooms, dirty carpets and unpleasant smells with carpets often noted as smelly and dusty. There were repeated comments about outdated and musty-smelling rooms that detracted from the overall experience. Bathrooms, in particular, seemed to be a frequent point of contention with reports of mold, dampness and generally not being well-maintained or thoroughly cleaned.
The condition of the furnishings and upkeep of the hotel appears to be another area requiring attention. Comments about outdated decor, sticky floors, black spots on the walls and stained bedsheets were recurrent. It was also mentioned that the housekeeping needs more rigorous and frequent checks to maintain higher standards of cleanliness throughout the hotel.
Overall, while some aspects of the hotel receive praise for cleanliness and comfort, there is a clear need for better and more consistent housekeeping practices, as well as refurbishment and regular maintenance to ensure a more pleasant stay for all guests.
Staff
The staff’s friendliness and welcoming demeanor, often highlighted with smiles and eye contact, contribute to a pleasant atmosphere. Their helpfulness extends to setting up breakfast and ensuring rooms are cleaned and tidied, although a few reviews indicate occasional lapses in housekeeping services.
Overall, the staff at The Grand Puteri Hotel stand out for their excellent service, making guests feel welcomed and cared for during their stay.
Wi-Fi
Pool
Parking
Safety of the parking area appears to be a concern for some, particularly due to reports of dark areas and hazardous iron objects scattered around. Suggestions have been made for improved security measures, such as having a security guard monitor the parking area, especially at night and near the mosque. Despite these issues, many find parking sufficient with dedicated areas making it easier for both cars and bikes. The overall sentiment suggests that while the hotel provides adequate parking, it would benefit from some enhancements to safety and capacity during busy periods.
Yes, The Grand Puteri Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at The Grand Puteri Hotel.
No, The Grand Puteri Hotel doesn't allow dogs.
Yes, parking facilities are available at The Grand Puteri Hotel.
No, The Grand Puteri Hotel doesn't have a gym.
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