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Summary of reviewsUptown Eco Hotel in Kuala Terengganu has garnered positive reviews for various aspects, making it a commendable choice for travelers. Its location is a frequent point of praise, situated conveniently in the heart of the city. This central position provides easy access to popular attractions like Pasar Payang market, Chinatown and the waterfront. Visitors appreciate the hotel's proximity to diverse dining options, shopping centers and transportation hubs, all within walking distance. This strategic location allows guests to enjoy the city's vibrant street life while offering a serene, eco-friendly environment.
The rooms at Uptown Eco Hotel receive high marks for their spaciousness and beautifully furnished interiors. Many are adorned with heritage features and traditional decor, providing a unique and comfortable stay. Guests often comment on the ample space, making them suitable for families or groups. The rooms are equipped with essential amenities such as a refrigerator, TV and toiletries. The bedding is frequently highlighted for its comfort and the overall value-for-money is well-regarded.
Cleanliness is another standout feature with many guests noting the spotless rooms and well-maintained facilities. The hotel's attention to hygiene contributes to a comfortable and inviting atmosphere throughout the property. This aspect, combined with the friendly and attentive staff, enhances the overall guest experience. The staff, including the highly praised Mr. Andy, are noted for their exceptional service and friendliness, often providing valuable information and recommendations about local attractions.
The hotel's free wifi is generally well-received with most guests finding it fast and reliable. However, some guests reported weaker coverage in larger spaces, such as three-bedroom accommodations. Nonetheless, the wifi is deemed suitable for most online activities.
For family travelers, Uptown Eco Hotel offers spacious family rooms that can accommodate various family sizes comfortably. The presence of multiple rooms and bathrooms in some units makes it an excellent choice for group trips. The hotel's customer service is particularly family-friendly, making it suitable for multi-generational stays. Additional amenities such as a lift are appreciated, especially by those traveling with elderly family members.
The beds at Uptown Eco Hotel receive mixed reviews, but the majority find them comfortable and suitable for a good night’s sleep. Guests particularly praise the cleanliness and size of the beds, despite a few noting preferences for mattress firmness.
In summary, Uptown Eco Hotel excels in its strategic location, spacious and well-appointed rooms, high cleanliness standards, friendly staff, reliable wifi and family-friendly amenities. These positive attributes collectively make it a highly recommended choice for various types of travelers visiting Kuala Terengganu. Show more
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Categories
Family Friendly Hotel
This hotel offers an eco-friendly environment, appealing to families who value sustainability. Its comfortable accommodations and convenient location make it a practical choice.
Hotel with Free Wi-Fi
Offers free Wi-Fi. Provides comfortable accommodations. Known for its eco-friendly approach.
Cheap Hotel
This hotel offers a budget-friendly stay with eco-conscious practices. Its location in Kuala Terengganu provides easy access to local attractions, making it a practical choice for budget travelers.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Small Hotel
Room Types
Deluxe Family RoomThe spacious family room features air conditioning, a seating area, as well as a private bathroom boasting a shower and a bidet. The family room provides a dining area, an electric kettle, a tiled floor, a flat-screen TV, as well as city views. The unit has 2 beds.
Deluxe Family SuiteThe spacious family room features air conditioning, a seating area, as well as a private bathroom boasting a shower and a bidet. The family room provides a flat-screen TV, a dining area, an electric kettle, parquet floors as well as city views. The unit has 2 beds.
Japanese-Style RoomThe spacious family room features air conditioning, a seating area, as well as a private bathroom boasting a shower and a bidet. The family room provides a flat-screen TV, a dining area, an electric kettle, parquet floors as well as a quiet street view. The unit has 2 beds.
Three-Bedroom SuiteThe air-conditioned suite has 3 bedrooms and 2 bathrooms with a shower and a bidet. Rooms on the upper floors are reachable by lift. The unit has 7 beds.
Three-Bedroom SuiteThis spacious suite comprises 3 bedrooms, a seating area and 2 bathrooms with a shower and a bidet. Featuring a balcony with city views, this suite also provides air conditioning and a flat-screen TV. The unit offers 5 beds.
Two-Bedroom SuiteThis spacious suite comprises 2 bedrooms, a seating area and 1 bathroom with a shower and a bidet. The air-conditioned suite provides a flat-screen TV, a dining area, an electric kettle and a tiled floor. The unit offers 3 beds.
Deluxe Family RoomThe spacious family room provides air conditioning, a seating area, as well as a private bathroom featuring a shower and a bidet. The family room offers a dining area, an electric kettle, a tiled floor, a flat-screen TV, as well as city views. The unit offers 2 beds.
Deluxe Queen Studio The spacious studio features air conditioning, a seating area, a balcony with city views as well as a private bathroom boasting a shower. The unit has 1 bed.
Family SuiteThe spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV, a seating area, a dining area, an electric kettle as well as a quiet street view. The unit offers 2 beds.
Family SuiteThis spacious suite comes with 4 bedrooms, a seating area and 2 bathrooms with a shower and a bidet. Boasting a balcony with a quiet street view, this suite also features air conditioning and a flat-screen TV. The unit has 6 beds.
Deluxe Family SuiteThe spacious family room offers air conditioning, a washing machine, as well as a private bathroom featuring a shower and a bidet. The family room provides a seating area, a dining area, an electric kettle, a tiled floor and a flat-screen TV. The unit offers 2 beds.
Deluxe Family RoomThe spacious family room offers air conditioning, a seating area, as well as a private bathroom boasting a shower and a bidet. The family room features a dining area, an electric kettle, a tiled floor, a flat-screen TV, as well as a quiet street view. The unit has 2 beds.
Deluxe Family RoomThe spacious family room features air conditioning, a seating area, as well as a private bathroom boasting a shower and a bidet. The family room offers a dining area, an electric kettle, a tiled floor, a flat-screen TV, as well as city views. The unit has 2 beds.
Superior Family RoomThe spacious family room provides air conditioning, a seating area, as well as a private bathroom featuring a shower and a bidet. The family room offers a dining area, an electric kettle, a tiled floor, a flat-screen TV, as well as city views. The unit offers 2 beds.
Japanese-Style RoomThe spacious family room offers air conditioning, a seating area, as well as a private bathroom featuring a shower and a bidet. The family room provides a dining area, an electric kettle, parquet floors, a tiled floor, as well as a flat-screen TV. The unit offers 1 bed.
Deluxe Family RoomThe spacious family room offers air conditioning, a seating area, as well as a private bathroom boasting a shower and a bidet. The unit has 2 beds.
Superior Family RoomThe spacious family room features air conditioning, a seating area, as well as a private bathroom boasting a shower and a bidet. The unit has 2 beds.
Guest Reviews
8.9
Excellent
Location
Uptown Eco Hotel enjoys an enviable and strategic location, right in the heart of Kuala Terengganu City, making it an excellent base for travelers eager to explore the area. Nestled centrally, the hotel offers easy walking distance to a variety of key attractions, including the bustling Pasar Payang market, Chinatown, the waterfront and notable landmarks like Masjid Kristal and the Draw Bridge.
Guests consistently highlight the convenience of the hotel’s position, underscoring its proximity to diverse dining options, shopping facilities and transportation hubs, including the city’s bus station. The locale around the hotel is described as easily navigable, providing access to many restaurants and the opportunity to enjoy the city's vibrant street life.
The centrality of Uptown Eco Hotel provides an eco-resort ambiance amidst urban settings, offering a serene retreat while still being deeply embedded within Kuala Terengganu’s pulse. Visitors find the location ideal for both leisure and practical purposes, praising the ease with which they can walk to various tourist spots and local attractions.
Overall, the hotel's exceptional and strategically placed location is a recurring theme in its reviews, making it a popular choice for many who appreciate being at the center of the action, yet enjoying the comfort and environmental consciousness of the Uptown Eco.
Rooms
Uptown Eco Hotel offers an array of rooms that cater to guests seeking both comfort and uniqueness. The rooms are characterized by their spaciousness and beautifully furnished interiors, often adorned with heritage features, wooden ornaments and traditional decor. Many reviews highlight the ample space available in rooms, making them suitable for families or groups of friends.
The accommodations are designed to be roomy with some units featuring multiple beds and bathrooms, separate bedrooms, living areas and even dining spaces. Guests have noted the pleasant comfort of the beds, the cleanliness of the rooms and the availability of essential amenities like a refrigerator, sink, TV, iron and toiletries. Self-checkout instructions are also provided for convenience.
The rooms are described as airy and well-ventilated, providing a calm and peaceful environment despite their proximity to the road. Bedding is complimented for its comfort with crisp white linen standing out. Overall, the rooms at Uptown Eco Hotel are seen as a good value for money, combining size, comfort and beautiful design to create an enjoyable stay for all guests.
Beds
Uptown Eco Hotel garners a variety of opinions about its beds, but overall, most guests find them impressively comfortable. The beds and mattresses are predominantly described as large, comfy and suitable for families with clean sheets ensuring hygiene and comfort. Each bed is conveniently equipped with its own power socket, adding a modern touch to the experience.
Many guests specifically highlight the softness and comfort of the mattresses, noting them suitable for a good night's sleep. A few mention that the beds are big and well-suited for family use. However, there are some contrasting opinions with a handful of guests finding the mattresses either too soft or too hard, impacting their sleep quality. One review pointed out the challenge of climbing onto the bed for elderly individuals.
Despite these few complaints, the general consensus is that the beds at Uptown Eco Hotel provide a comfortable and restful experience, complemented by the hotel's excellent location and reasonable pricing, especially for rooms with queen beds.
Cleanliness
Uptown Eco Hotel has received numerous praises for its impeccable cleanliness, making it a standout accommodation choice. Guests frequently highlight the spotless rooms and clean bathrooms, which contribute to an overall sense of comfort and hygiene. The hotel is described as very clean and well-maintained with rooms that not only boast cleanliness but also beautiful furnishings. The cleanliness extends to all areas, including the spacious toilets and family hall. Several reviews underscore the attentive staff and good customer service, further enhancing the stay experience at this eco-friendly, budget-friendly hotel. The combination of clean, well-appointed rooms and an inviting ambiance makes Uptown Eco Hotel a highly recommended option for travelers prioritizing cleanliness and comfort.
Staff
The staff at Uptown Eco Hotel consistently receive high praise from guests for their exceptional service and friendliness. Many reviewers noted the ease of check-in and check-out processes, attributing it to the efficiency of the welcoming staff. The owner, described as very friendly and responsive, frequently assists guests through WhatsApp, providing valuable information and recommendations about local attractions.
Visitors mentioned the staff members' attentiveness and the excellent customer service they experienced throughout their stay. Notably, one staff member named Mr. Andy was frequently singled out for his helpfulness and amiable demeanor. Both the host and hostess were commended multiple times for being extremely friendly and informative, ensuring guests felt well-supported during their visit.
Overall, the hospitality team at Uptown Eco Hotel appears to go above and beyond to create a welcoming environment, consistently delivering service with genuine smiles and helpfulness.
Wi-Fi
Uptown Eco Hotel's wifi has been generally well-received by its guests. Reviews highlight the fast and stable connection with several visitors noting that the wifi was particularly speedy and reliable. Many guests had positive experiences with the internet, describing it as excellent and well-maintained. However, some guests pointed out issues in larger spaces, such as three-bedroom accommodations, where the wifi coverage was found to be weak. Despite this, the overall sentiment towards the wifi connection at Uptown Eco Hotel remains favorable, making it suitable for most online activities.
Family
Uptown Eco Hotel is highly recommended for families looking for a comfortable and convenient place to stay. The hotel offers spacious family rooms that are perfect for group trips and multi-generational families. Each family room is notably large with some units featuring up to three rooms and multiple bathrooms, accommodating various family sizes comfortably, including groups of up to seven people. The rooms are not only spacious but exceptionally clean, ensuring a pleasant stay for all guests.
Families will appreciate the family-friendly customer service and thoughtful amenities designed to make the stay enjoyable for people of all ages. The availability of a lift is especially beneficial for those traveling with elderly family members. Overall, Uptown Eco Hotel proves to be a suitable choice for family travel, making it easy for guests to interact and spend quality time together in a comfortable and welcoming environment.
No, Uptown Eco Hotel doesn't have any pool.
No, a spa isn't available at Uptown Eco Hotel.
No, Uptown Eco Hotel doesn't allow dogs.
No, parking facilities aren't available at Uptown Eco Hotel.