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Summary of reviewsElite Hotel receives considerable praise for its prime location in Kuantan, which offers easy access to various attractions, restaurants and cafes. Positioned in the city center, the hotel is conveniently close to major sightseeing spots like the Kuantan 188 tower, street art areas and Menara Teruntum. Guests particularly appreciate its proximity to the vibrant Street Art Walk, making it ideal for those looking to immerse themselves in the local scene.
The hotel rooms are noted for their exceptional cleanliness and comfort, although their small size can be a drawback for some. The rooms are described as basic but suitable for short stays, especially for solo travelers. While issues such as noise, occasional maintenance lapses and the lack of additional amenities are mentioned, the overall perception is positive with guests finding the rooms adequately clean and comfortable.
Cleanliness is a strong point at Elite Hotel with many guests commending the consistently tidy rooms and bathrooms. There are isolated reports of housekeeping lapses, such as stained bed sheets and slow shower water flow, but the general feedback remains favorable. Guests find the hotel a good value for the price, appreciating the friendly and homely atmosphere.
The staff at Elite Hotel garners positive reviews for their polite and amiable nature. Many guests highlight the helpfulness and willingness of the staff to accommodate special requests, contributing significantly to a pleasant stay. However, inconsistencies at the reception, including occasional unfriendliness and lapses in mask-wearing, are noted. Yet, the overall consensus indicates that the staff's friendly demeanor enhances the guest experience.
Feedback on the beds is mixed. While the cleanliness and budget-friendly nature of the mattresses are often praised, problems such as stained linens and hard mattresses are mentioned. Issues with towel cleanliness and air conditioning efficiency were also noted. Nonetheless, the bed cleanliness and affordability make the hotel an attractive option for budget-conscious travelers.
In summary, Elite Hotel is highly regarded for its excellent location, friendly staff and clean accommodations. While there are areas for improvement, particularly in room maintenance and bed comfort, the hotel offers good value for brief stays and is well-suited for those wishing to explore Kuantan's city center. Show more
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Cheap Hotel
Elite Hotel provides budget-conscious travelers with affordable accommodation. It offers basic amenities and a convenient location for exploring the city.
Hotel for Honeymoon
Room Types
Standard Single RoomThis air-conditioned single room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Standard Twin RoomThe unit offers 2 beds.
Standard Queen RoomThe unit has 1 bed.
Standard Triple RoomThe unit offers 2 beds.
Standard Family RoomThe unit has 2 beds.
Superior Family RoomThe unit offers 3 beds.
Standard Single RoomThe unit has 1 bed.
Guest Reviews
7.2
Good
Location
Elite Hotel enjoys the advantage of a prime location in Kuantan, offering easy access to many places and facilities. Positioned right in the city center, it is conveniently close to the town and riverside with numerous cafes and restaurants in the vicinity. Guests appreciate its strategic placement near major attractions such as the Kuantan 188 tower, the street art area and Menara Teruntum. The hotel is also ideally situated for exploring the Street Art Walk of Kuantan and other interesting spots within walking distance. The central location is perfect for dining and enjoying the vibrant local scene, making it a great choice for visitors looking to immerse themselves in the city’s offerings.
Rooms
At Elite Hotel, guest reviews highlight several consistent features of the rooms. Cleanliness appears to be a strong suit with numerous comments emphasizing that the rooms are clean and comfortable. Conversely, the size of the rooms seems to be a recurrent issue. Many guests describe the rooms, especially single ones, as very small, cramped and sometimes even noisy, akin to a dormitory environment.
A few guests reported maintenance issues with some rooms not being maintained well and occasional unclean floors. The comfort of the rooms, however, is noted positively by several guests. It's mentioned that while the rooms are basic, they serve well for short stays and solo travelers. Additionally, there were occasional mentions of rooms lacking additional locks, windows and proper wardrobes.
Despite these points, overall guest perception is that the rooms at Elite Hotel are adequate for a brief stay, offering a comfortable and clean environment, albeit with limited space and basic amenities.
Beds
At Elite Hotel, guests have shared mixed thoughts about the beds in the rooms. Many appreciated the overall cleanliness of the mattress, describing it as clean and good. The price is often mentioned as budget-friendly with some guests noting that the bed quality matches the economical rates. Several reviews highlight that twin beds are available and positioned side by side, making the room suitable for different types of travelers.
On the downside, there have been several remarks about bed sheets being stained or dirty, which detracts from the overall experience. Some guests also noted that the bed was very hard, which might be a consideration for those with specific comfort preferences. Additionally, issues with towel cleanliness and the slow efficiency of the air conditioning were also pointed out.
Overall, while the bed cleanliness and price point are commendable, improvements in bed comfort and linen quality could significantly enhance the hotel stay.
Cleanliness
Elite Hotel offers a generally clean and comfortable stay, receiving positive remarks for its overall cleanliness and friendly staff. Guests highlight that the rooms, though basic, are consistently clean and well-maintained with comfortable and tidy beds and linens. Some have specifically mentioned the hotel's bathrooms as being clean, adding to the overall hygiene standards.
However, there are some areas of concern noted by previous guests. Instances of stains on bed sheets and occasional lapses in housekeeping have been mentioned. Problems include dirty and moldy piping, slow shower water flow and an unpleasant smell in the lobby that tends to linger. Despite these issues, many find the cleanliness acceptable and consider the hotel a good value for the price, appreciating the homely feel and polite, friendly reception.
Overall, Elite Hotel is recognized for its friendly service and generally clean, comfortable accommodations, though some maintenance improvements could enhance the guest experience.
Staff
Elite Hotel boasts a team that is generally described as polite, friendly and willing to go the extra mile to enhance guests' stays. Numerous reviews highlight the helpfulness of the staff and their eagerness to accommodate special requests, such as providing early check-ins. The overall cleanliness of the hotel, combined with the amiable nature of most staff members, contributes positively to the guest experience.
However, several reviews indicate inconsistencies, particularly at the reception. There are mentions of unfriendliness and lack of helpfulness at the front desk, which detracts from the otherwise positive feedback about the staff. Additionally, there are reports of reception staff not wearing masks, which may be a concern for some visitors. Despite these issues, the general consensus suggests that the friendly and polite attitude of the staff at Elite Hotel plays a significant role in making stays pleasant for many guests.
No, Elite Hotel doesn't have any pool.
No, a spa isn't available at Elite Hotel.
No, Elite Hotel doesn't allow dogs.
No, parking facilities aren't available at Elite Hotel.