Hotel Sentral Kuantan @ Riverview City Centre

Kuantan 3.80515900, 103.32828300 , No 45-p Jalan Besar, City Centre (Show on Map)
8.0
Very Good


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Summary of reviewsHotel Sentral Kuantan @ Riverview City Centre is highly praised for its central and accessible location in Kuantan, making it an ideal choice for both business and leisure travelers. Guests particularly appreciate its proximity to popular attractions, night markets, Art Street and cafes, along with ample parking and easy access to public transportation. The breathtaking views of the river and Menara Kuantan 188 further enhance its appeal.

The hotel offers a pleasant breakfast experience with a wide variety of tasty and satisfying dishes. Despite occasional suggestions for more variety, the overall feedback is positive, especially highlighting the hearty buffet and individual items like fried rice. The rooftop restaurant also receives accolades for its delicious dinner offerings, inviting ambiance and stunning views, making it a memorable dining venue.

Rooms at Hotel Sentral Kuantan are generally praised for their spaciousness, cleanliness and comfort. The river-facing rooms provide delightful views of the Pahang River. Recent renovations have enhanced the room experience, although minor issues such as lack of soundproofing and occasional odors have been noted. Despite these, the overall room quality meets the expectations of many guests.

Cleanliness in the hotel is mostly commended with efficient air conditioning and well-maintained, neat rooms. However, some guests have pointed out areas needing improvement, such as removing musty smells and ensuring thorough cleaning under beds and in bathrooms. Nevertheless, the strong emphasis on clean and comfortable accommodations remains a positive aspect.

The staff at Hotel Sentral Kuantan are a standout feature, consistently receiving high praise for their friendliness, politeness and helpfulness. The check-in process is smooth and the staff's proactive approach and attention to detail significantly contribute to a welcoming and pleasant stay.

Families find the hotel particularly accommodating with spacious and clean family rooms, connecting rooms and captivating river views. Overall, it is frequently recommended for family vacations.

Finally, while there are mixed reviews about the beds, most guests find them comfortable and conducive to a good night's sleep. Cleanliness of the beds is generally satisfactory, contributing to the restful stay reported by many visitors.

In summary, Hotel Sentral Kuantan @ Riverview City Centre combines a prime location, excellent staff, comfortable rooms and enjoyable dining experiences, making it a favored choice for many travelers.
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Cheap Hotel
This hotel provides affordable accommodation in a central location. Its proximity to the city center and essential amenities make it a practical choice for budget travelers.

3-Star Hotel
The hotel features spacious, air-conditioned rooms and complimentary Wi-Fi throughout the property. Its central location near the riverfront offers easy access to local attractions and dining options, enhancing its appeal for both leisure and business travelers.

Family Friendly Hotel

Room Types
Superior Double or Twin Room All rooms come with a mini fridge, an electric kettle and a personal safety deposit box.

Deluxe Room All rooms come with a mini fridge, an electric kettle and a personal safety deposit box. This room offers extra space.

Family Room All rooms come with a mini fridge, an electric kettle and a personal safety deposit box. This room is spacious and accommodates up to 3 guests.

Premier Deluxe King with River View Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as river views. The unit has 1 bed.

Staycation deal with early check in 2pm - Superior Room This air-conditioned twin/double room is comprised of a flat-screen TV with satellite channels and a private bathroom.

Premier Deluxe Twin with River View Offering free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as river views. The unit has 2 beds.

Guest Reviews
8.0
Very Good
Location
Hotel Sentral Kuantan @ Riverview City Centre boasts a prime, central location in the heart of Kuantan, making it an excellent choice for both business and leisure travelers. Positioned strategically within the city, the hotel offers easy access to a myriad of attractions, eateries and shops, all within walking distance. Guests highlight the breathtaking views, particularly of the river and Menara Kuantan 188 and appreciate the close proximity to Art Street, night markets and popular cafes.

This location is not only convenient for sightseeing but is also praised for its ample parking facilities and the overall ease of access to public transportation. It’s an ideal spot for those looking to explore the vibrant city center with important landmarks and recreational spots just steps away.

In addition to its excellent location, guests consistently note the friendly and helpful staff, comfortable rooms and the clean, well-maintained facilities. The combination of a central location with pleasant amenities makes Hotel Sentral Kuantan @ Riverview City Centre a favored choice for many returning visitors.

Breakfast
Hotel Sentral Kuantan @ Riverview City Centre offers a breakfast experience that generally receives positive feedback from guests. The variety and quality of food served during breakfast are frequently highlighted with many guests finding the breakfast delicious and satisfying. The diverse menu offers something for everyone and the quality of the dishes often exceeds expectations for a three-star hotel. Specific mentions include a tasty and hearty buffet spread, as well as individual items like fried rice and sahur that are particularly enjoyed.

While the breakfast selection is commendable, some guests believe there is room for improvement in terms of variety. Despite these occasional suggestions for enhancement, the overall sentiment remains positive with guests appreciating the taste and presentation of the food. The breakfast service is complemented by good staff, adding to an overall pleasant dining experience.

In summary, breakfast at Hotel Sentral Kuantan @ Riverview City Centre is well-received for its taste and variety, making it a notable feature of a stay at this hotel.

Dinner
Hotel Sentral Kuantan @ Riverview City Centre offers a delightful dining experience at its rooftop restaurant. Guests consistently highlight the excellent taste of the dinner served, complemented by the restaurant's inviting ambiance. The rooftop setting provides diners with a stunning view, making the experience even more enjoyable. The combination of good food, great pricing and beautiful scenery creates a memorable dining atmosphere. The restaurant is also conveniently located with easy access to nearby eateries within walking distance, adding to the overall convenience for guests. Whether it’s the aesthetic appeal of the terrace or the quality of the food, the rooftop dining option at Hotel Sentral Kuantan proves to be a popular choice among visitors.

Rooms
Hotel Sentral Kuantan @ Riverview City Centre offers a range of room experiences, predominantly receiving praise for its spacious and comfortable accommodations. Guests frequently highlight the rooms as being large, clean and well-maintained, making them suitable for families and offering modern amenities. The river-facing rooms, in particular, are noted for their delightful views of the Pahang River, contributing to a pleasant stay.

The rooms were improved after recent renovations and ensure convenience and comfort. Despite some feedback about smaller room sizes and minor issues like lack of soundproofing and occasional odors, the overall room quality still meets many guests' expectations, which is why they appreciate the clean and comfortable facilities.

The hotel's central location and the ease of access to parking also add to its appeal. With a good balance of value for short stays and proximity to places of interest like Menara 188 and local markets, it draws positive comments for its practical and advantageous position in Kuantan. This makes it a well-recommended option for both families and solo travelers looking for a comfortable stay with scenic views and easy access to amenities.

Beds
Hotel Sentral Kuantan @ Riverview City Centre has received mixed reviews concerning its beds, but positive feedback predominantly outweighs the negative. Guests have frequently noted that the beds were very comfortable, soft and conducive to a good night's sleep. Many appreciated the comfortable pillows and several highlighted that the beds were large and supportive. There were occasional mentions of beds being either too hard or too soft, but these were less common. Cleanliness of the beds was generally satisfactory, although a few guests found issues with dust or hair under the bed. Overall, most guests appear to have enjoyed a restful and comfortable sleep experience in this hotel.

Cleanliness
Hotel Sentral Kuantan @ Riverview City Centre garners a mix of feedback regarding cleanliness from its guests. Many reviewers highlight the clean rooms, describing them as very comfortable, neat and well-maintained. The air conditioning works efficiently and various rooms have been refurbished, enhancing the overall appeal. The cleanliness is frequently noted as a priority for guests with several lauding the hotel's clean environment and satisfactory room lighting.

However, some guests suggest that cleanliness could be improved in certain areas. Specific issues such as musty smells in some rooms, hair and dust under the beds and occasional unclean bathrooms have been mentioned. Additionally, there are comments about a need for better furniture upkeep and the addition of amenities like floor towels, drinking water and tea or coffee in the rooms.

Despite these areas of concern, the hotel's location receives positive remarks, being described as great and easily accessible with a pleasing river view. The staff are frequently praised for their friendliness and the hotel's breakfast offerings are considered good. In conclusion, while the hotel enjoys a strong reputation for clean, comfortable rooms, attention to certain cleanliness details could enhance the guest experience.

Staff
Hotel Sentral Kuantan @ Riverview City Centre enjoys widespread praise for its consistently excellent staff service. Guests highlight the friendliness and politeness of the staff, frequently mentioning how they are accommodating and proactive in meeting requests. The front office and reception staff are especially noted for their responsiveness and warm welcome, creating a welcoming environment from the moment guests arrive.

Housekeeping staff receives accolades for their friendliness, as well as their attention to detail in maintaining clean and tidy rooms. The check-in process is described as smooth and efficient with specific staff members like Ayie receiving commendation for their helpfulness during check-in.

Service at this hotel is consistently described as excellent with some guests likening it to that of a 5-star establishment. Guests appreciated the detailed information provided by the staff, who always seem to be smiling and ready to assist.

In summary, the staff at Hotel Sentral Kuantan are a standout feature, contributing significantly to the positive experiences of guests, ensuring their stay is pleasant and hassle-free.

Family
Hotel Sentral Kuantan @ Riverview City Centre is particularly well-suited for families with young children, offering an environment that is both comfortable and accommodating. Guests frequently describe it as a good family hotel with family-friendly amenities and services that lead to enjoyable stays. Clean and spacious family rooms provide a comfortable retreat with city or river views that children find fascinating. Many guests recommend booking rooms with a river view for a short family vacation, as children seem to enjoy watching the river. Connecting rooms are also available, enhancing the experience for families traveling together.


No, Hotel Sentral Kuantan @ Riverview City Centre doesn't have any pool.

No, a spa isn't available at Hotel Sentral Kuantan @ Riverview City Centre.

No, Hotel Sentral Kuantan @ Riverview City Centre doesn't allow dogs.

No, parking facilities aren't available at Hotel Sentral Kuantan @ Riverview City Centre.

No, Hotel Sentral Kuantan @ Riverview City Centre doesn't have a gym.

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