Kuantan, B-802 & B-804, Jalan Bukit Ubi3.819009,103.312584(Show on Map)
7.0
Good
Checkin - Checkout datesMon, 29 Jun - Tue, 30 Jun29 Jun - 30 Jun
1 Room2 Guests
Info
Summary of reviews
OYO 89492 Carlton Inn Bukit Ubi enjoys a strategic and convenient location, being easily accessible and close to Kuantan's city center and key areas such as the airport and UIA. Its surroundings, including proximity to main roads and a Shell petrol station, along with available parking, contribute positively to the guest experience. This ease of access, combined with friendly and helpful staff, enhances the overall convenience and appeal of the location.
The hotel offers value-for-money accommodation with spacious and clean rooms, well-suited for families and groups. Guests appreciate the large, comfortable beds and well-maintained bathrooms equipped with hot and cold water dispensers. Strong WiFi connectivity ensures a smooth online experience, even though cell reception might be limited in some basement rooms. Despite minor issues such as narrow rooms or a lack of windows, the overall spaciousness and cleanliness surpass expectations, making it a worthwhile and affordable option for many visitors.
Cleanliness, however, presents a mixed bag of reviews. While some guests praise the hotel's tidiness and cleanliness, there are notable concerns, particularly regarding the state of the bathrooms, which are often described as dirty, mouldy and sometimes emitting unpleasant smells. Issues like grime, clogged sinks and dirty sheets are reported, indicating a need for improved cleaning standards, especially in washrooms, to enhance guest satisfaction.
The staff at the hotel are consistently commended for their friendliness and responsiveness. Visitors frequently mention the politeness and cooperation of the counter staff, highlighting a pleasant and welcoming environment. Noteworthy is the proactive approach of the team, including offering complimentary room upgrades, which significantly enhances the guest experience. The combination of clean rooms and attentive service contributes to a generally excellent stay.
Overall, OYO 89492 Carlton Inn Bukit Ubi presents an advantageous location with commendable staff service and comfortable accommodations, though there is room for improvement in maintaining consistent cleanliness standards, particularly in the bathrooms.
Categories
Honeymoon
Family
Cheap
Room Types
Deluxe King Room
Deluxe Queen Room
Family Room with Bathroom
Family Suite
Standard King Room
Standard Queen Room
Superior Family Room
Guest Reviews
7.0
Good
Review Summaries
Location
The OYO 89492 Carlton Inn Bukit Ubi boasts a notably advantageous location that is easy to access and well-regarded for its strategic positioning. Guests appreciate its close proximity to the heart of Kuantan with the city center being just a short 10-minute drive away. The hotel is conveniently near the main road and offers easy navigation using maps. Its nearness to both the airport and notable spots like UIA makes it particularly appealing. Visitors also mention the surrounding environment and the available parking as positive aspects. The presence of friendly and helpful staff further adds to the overall satisfaction with the location. The hotel's placement in front of a petrol shell station is an additional convenience noted by guests.
Rooms
Located conveniently close to restaurants, OYO 89492 Carlton Inn Bukit Ubi is a value-for-money accommodation option featuring spacious and clean rooms that cater well to families and groups. Many guests appreciated the large and comfortable beds, along with well-maintained bathrooms equipped with both hot and cold water dispensers. The friendly and responsive staff contribute to an overall satisfying stay. The WiFi connectivity is strong, compensating for limited cell reception in some basement rooms. While some rooms could be narrow or lack windows, many visitors found the ample space and cleanliness of the rooms to exceed their expectations, making it a worthwhile choice for an affordable stay.
Cleanliness
Carlton Inn Bukit Ubi delivers a mixed experience when it comes to cleanliness. While some guests praise the hotel's cleanliness as top notch and consider it clean and tidy, many point out issues, particularly with the bathrooms and toilets, describing them as dirty, mouldy and emitting unpleasant smells. There are consistent reports of grime, clogged sinks and unsatisfactory cleaning standards in washrooms. Rooms also face criticism with mentions of dirty sheets, dusty floors, musty smells and stained wall paint. Despite these concerns, a few guests appreciated the general cleanliness, stable WiFi and functional amenities like the lift and reception counter. Overall, it seems the hotel has room for improvement in maintaining consistent cleanliness, especially in the bathrooms, to enhance guest satisfaction.
Staff
The staff at OYO 89492 Carlton Inn Bukit Ubi consistently receive praise for their friendliness and responsiveness. Guests frequently note the politeness and cooperation extended by the counter staff, highlighting a positive and welcoming atmosphere. The hotel's team stands out for their proactive approach, such as offering complimentary room upgrades to enhance guest experiences. Clean rooms combined with such attentive service make for an excellent stay.
FAQ
No, OYO 89492 Carlton Inn Bukit Ubi doesn't have any pool.
No, a spa isn't available at OYO 89492 Carlton Inn Bukit Ubi.
No, OYO 89492 Carlton Inn Bukit Ubi doesn't allow dogs.
No, parking facilities aren't available at OYO 89492 Carlton Inn Bukit Ubi.
No, OYO 89492 Carlton Inn Bukit Ubi doesn't have a gym.
