Hotel Marco Polo
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Summary of reviewsHotel Marco Polo enjoys widespread acclaim for its excellent location in the heart of La Massana, Andorra, making it a prime spot for skiing and exploring the region. Its convenient access to the Vallnord Pal ski lift, stunning views, proximity to the cable car and main road connections to Andorra la Vella and other towns enhance the overall guest experience. The surrounding areas, bustling with bars, restaurants and beautiful landscapes, combined with the hotel’s facilities, cleanliness and hearty breakfast, make it a well-regarded choice for travelers seeking comfort and convenience.
The breakfast at Hotel Marco Polo is a standout feature, frequently praised for its quality, variety and range. The breakfast buffet caters well to European tastes, offering pastries, drinks, cold meats and gluten-free options, creating a perfect start to the day. Guests appreciate the attentive staff, contributing to a pleasant and spacious dining atmosphere. Dinner services also receive positive remarks for their quality and variety, particularly highlighting special meals such as New Year’s Eve dinner. Despite some occasional criticisms about the variety for children and basic offerings, overall satisfaction with the dining experience is evident.
Guest reviews about the rooms present mixed experiences; many highlight the spaciousness, cleanliness, soundproofing and views from certain rooms. However, some rooms are noted for their small size, darkness, humidity issues and outdated décor. Maintenance problems such as non-functional key cards, water leaks and poor lighting detract somewhat from guest comfort, but the hotel continues to offer clean and satisfactory accommodations for many visitors.
Cleanliness at the hotel is largely well-regarded with frequent acknowledgments of clean rooms, bathrooms and common areas. However, occasional lapses such as dusty surfaces or musty smells in some rooms suggest areas for improvement. The cleaning service generally receives commendations for maintaining a clean environment.
A significant highlight for Hotel Marco Polo is its exceptional staff, who are consistently praised for their friendliness, attentiveness and professionalism. The reception and dining staff contribute significantly to the positive guest experiences with their accommodating and welcoming demeanor.
Wi-Fi services have received mixed reviews; while some guests report good connectivity in certain rooms, others encounter issues with slow speeds, weak signals and frequent disconnections. The hotel provides access to a nearby public pool, offering a pleasant swimming experience despite not being on-site. The approximately 100 to 500-meter distance is a minor inconvenience compared to the overall enjoyment it provides.
Parking poses challenges for guests due to limited paid options, distances from the hotel (up to 300 meters) and associated costs. Planning in advance to reserve a space can alleviate some of these issues. For families, the hotel offers a game room and spacious rooms, making it a suitable choice for those traveling with children. The proximity to ski lifts and bike storage facilities also makes it ideal for ski and cycling enthusiasts.
The comfort of the beds receives mixed reviews with many guests finding them very comfortable, although a few indicate issues with size and quality. For a three-star hotel, Hotel Marco Polo generally meets expectations, providing satisfactory amenities and services with some areas for improvement. Overall, it remains a budget-friendly and convenient option for travelers.
Categories
The breakfast at Hotel Marco Polo is a standout feature, frequently praised for its quality, variety and range. The breakfast buffet caters well to European tastes, offering pastries, drinks, cold meats and gluten-free options, creating a perfect start to the day. Guests appreciate the attentive staff, contributing to a pleasant and spacious dining atmosphere. Dinner services also receive positive remarks for their quality and variety, particularly highlighting special meals such as New Year’s Eve dinner. Despite some occasional criticisms about the variety for children and basic offerings, overall satisfaction with the dining experience is evident.
Guest reviews about the rooms present mixed experiences; many highlight the spaciousness, cleanliness, soundproofing and views from certain rooms. However, some rooms are noted for their small size, darkness, humidity issues and outdated décor. Maintenance problems such as non-functional key cards, water leaks and poor lighting detract somewhat from guest comfort, but the hotel continues to offer clean and satisfactory accommodations for many visitors.
Cleanliness at the hotel is largely well-regarded with frequent acknowledgments of clean rooms, bathrooms and common areas. However, occasional lapses such as dusty surfaces or musty smells in some rooms suggest areas for improvement. The cleaning service generally receives commendations for maintaining a clean environment.
A significant highlight for Hotel Marco Polo is its exceptional staff, who are consistently praised for their friendliness, attentiveness and professionalism. The reception and dining staff contribute significantly to the positive guest experiences with their accommodating and welcoming demeanor.
Wi-Fi services have received mixed reviews; while some guests report good connectivity in certain rooms, others encounter issues with slow speeds, weak signals and frequent disconnections. The hotel provides access to a nearby public pool, offering a pleasant swimming experience despite not being on-site. The approximately 100 to 500-meter distance is a minor inconvenience compared to the overall enjoyment it provides.
Parking poses challenges for guests due to limited paid options, distances from the hotel (up to 300 meters) and associated costs. Planning in advance to reserve a space can alleviate some of these issues. For families, the hotel offers a game room and spacious rooms, making it a suitable choice for those traveling with children. The proximity to ski lifts and bike storage facilities also makes it ideal for ski and cycling enthusiasts.
The comfort of the beds receives mixed reviews with many guests finding them very comfortable, although a few indicate issues with size and quality. For a three-star hotel, Hotel Marco Polo generally meets expectations, providing satisfactory amenities and services with some areas for improvement. Overall, it remains a budget-friendly and convenient option for travelers.
Hotel near Ski Resorts
While specific ski amenities are not detailed, its location in La Massana provides access to nearby ski resorts. It serves as a convenient base for exploring the area.
Family Friendly Hotel
This hotel offers a seasonal outdoor pool and an arcade/game room. It provides amenities designed to cater to families and easy access to local attractions.
3-Star Hotel
Located in Escaldes-Engordany, this hotel provides accommodation with standard amenities. Its location on Avenida Sant Antoni offers easy access to local attractions.
Hotel with Swimming Pool
Pool Lap Lanes Outdoor Pool
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Guest Reviews
Hotel Marco Polo, nestled in the heart of La Massana, Andorra, is widely praised for its exceptional location. Guests frequently highlight its prime positioning, ideal for skiing and exploring the region. Situated centrally, the hotel offers convenient access to the Vallnord Pal ski lift, making it perfect for ski enthusiasts. Many appreciate the stunning views and the proximity to the cable car, contributing to a comfortable and enjoyable stay. The hotel's placement on the main road also ensures easy connectivity to Andorra la Vella and surrounding towns, making it a strategic base for both leisure and adventure. The surrounding area is bustling with bars, restaurants and beautiful landscapes, enhancing the overall guest experience. The location, combined with good facilities, cleanliness and a hearty breakfast, makes Hotel Marco Polo a well-regarded choice for travelers seeking value and convenience.
Hotel Marco Polo's breakfast offerings receive substantial praise from guests, emphasizing its quality, variety and completeness. Described frequently as excellent and first-class, the breakfast buffet is noted for its wide selection and ability to cater to European tastes. Guests appreciate the diversity, including pastries, drinks, cold meats and gluten-free options with many emphasizing it as a perfect way to start the day. Despite some mentions of a smaller buffet size, the quality remains consistently highlighted.
The breakfast experience is further enhanced by the pleasant and attentive staff, who contribute positively to the overall dining atmosphere. The dining room itself is remarked upon favorably for being nice, bright and spacious. Overall, the breakfast at Hotel Marco Polo stands out as a key highlight, leaving guests satisfied and ready for their day ahead.
Hotel Marco Polo offers a dining experience that overall receives positive feedback, particularly highlighting the variety and quality of their meals. The buffet for both breakfast and dinner is often described as extensive, assorted and very good. Guests have remarked on the deliciousness and excellent quality of the food with specific praise for a very good breakfast and a great New Year's Eve dinner.
Many guests appreciate the varied selection available, noting the organized meals and friendly staff contributing to an enjoyable atmosphere. However, there are some areas for improvement pointed out by a few visitors. These include a limited variety in the dinner buffet, particularly for children and some guests found the dinner to be basic or disappointing in comparison to their expectations.
Despite these occasional criticisms, the overall impression is one of satisfaction with the meals, emphasizing the delicious food and good organization at Hotel Marco Polo's dining facilities.
Hotel Marco Polo's guest reviews reveal a mix of experiences, most notably praising the spaciousness and cleanliness of some rooms, while others note the need for significant updates. Many guests appreciate the large and cozy rooms, particularly those that are soundproof and come with good views or balconies. Cleanliness is frequently mentioned on a positive note for several rooms, despite the outdated furnishings and décor.
However, the reviews indicate that a number of rooms are quite small, dark and lacking in natural light. Issues with humidity, musty smells and inadequate soundproofing are common complaints. The bathrooms also seem to require upgrades with some being described as old or shabby. Some rooms faced maintenance issues such as non-functional key cards, water leaks in showers, poor lighting and occasional mold.
Guests also noted discomfort due to room temperatures with some rooms being too hot or cold. Noise was a problem for some, whether from street noise or thin walls. Additionally, the overall room décor is considered old-fashioned and not as depicted in promotional pictures, which led to some disappointment.
In summary, while Hotel Marco Polo offers spacious and clean accommodation for some, consistent renovations and improvements are needed to enhance the comfort and satisfaction for all guests.
Hotel Marco Polo offers a variety of experiences when it comes to the comfort of their beds. Many guests have praised the beds, describing them as very comfortable and the mattresses as providing good support. A significant number of reviews highlight the comfort of the beds with specific mentions of them being super comfy, very comfortable and offering a delightful sleeping experience.
However, not all feedback is positive. Some guests found the beds to be uncomfortable with a few mentions of beds being too small or old. There were also remarks regarding some beds being unsuitable for couples and a few guests noted that the bedding quality could be improved. Despite these criticisms, many patrons still felt that the beds contributed positively to their stay.
Overall comfort seems to be a mixed bag with a significant leaning towards comfort for most, while a few guests experienced issues. The hotel might benefit from addressing the concerns about bed size, bedding quality and suitability for different guest needs to enhance the overall guest experience.
Hotel Marco Polo receives a mix of reviews regarding cleanliness with many guests noting positive aspects. The common areas, rooms and bathrooms are frequently described as clean, very clean or spotless. Guests appreciate that rooms are cleaned every day and the bed and bathrooms meet cleanliness standards. The cleaning service receives commendations for maintaining an overall clean environment, contributing to a pleasant stay.
However, some reviews highlighted areas needing improvement. Issues such as dusty surfaces, musty room smells and inadequate cleaning under bedside tables were mentioned. Specific problems included finding hair on bed sheets, stains and occasional spider webs. A few reviews noted that the room cleanliness could have been better and that some rooms appeared old and deteriorated despite being clean.
In summary, while guests generally find the cleanliness of Hotel Marco Polo satisfactory with clean rooms and facilities, there are occasional lapses in maintenance that could be addressed to enhance the overall guest experience.
Hotel Marco Polo consistently receives praise for its exceptional staff with visitors frequently highlighting the team's friendliness, attentiveness and professionalism. The reception staff stands out for being especially accommodating and welcoming, ensuring guests feel valued from the moment they arrive. This warm reception is complemented by the dining staff, who are regularly commended for their attentiveness and excellent treatment.
The overall service provided by the staff is described as phenomenal with multiple guests noting that every team member is friendly and helpful. The hotel also benefits from multilingual staff, adding to the ease of communication for international visitors. Notably, the dining experience is enhanced not only by the quality of the food but also by the superb service from the waiters, who attend to guests with great care.
In summary, Hotel Marco Polo’s staff is characterized by their politeness, efficiency and genuine attention to detail, significantly contributing to the hotel’s positive guest experiences.
Hotel Marco Polo offers Wi-Fi, but guest reviews reveal mixed experiences concerning its quality and reliability. Some visitors report good to excellent Wi-Fi in certain rooms, describing the internet as great and super. However, many guests have encountered significant issues: slow speeds, weak signals and poor coverage are frequent complaints. The Wi-Fi often failed to reach rooms properly and some even experienced complete disconnection or nonexistence. While a few rooms have strong Wi-Fi reception, overall, the internet service seems inconsistent and unreliable during stays.
Hotel Marco Polo offers guests access to a swimming pool that is not located within the hotel premises but is instead a short walk away. This municipal pool, located at varying reported distances ranging from 100 to 500 meters, is an outdoor public facility ideal for summer use. While some guests found the pool to be very nice and a fantastic option, others noted it could be a bit chaotic. The pool's outdoor setting provides a good swimming experience and although it requires a brief walk to access, the convenience of free access for hotel guests enhances the appeal. Overall, the public pool near Hotel Marco Polo provides a pleasant swimming opportunity despite not being directly part of the hotel.
Hotel Marco Polo in Andorra presents certain challenges when it comes to parking, which seems to be a recurring concern among guests. There are limited paid parking options, as the hotel does not have its own dedicated parking and instead rents out a few spaces nearby. Many guests noted that parking can be quite inconvenient with some spaces being as far as 300 meters away from the hotel. Despite these distances, there are accessible parking options that can be reserved in advance, although availability can be an issue with spaces often being full.
The cost of parking is another point of dissatisfaction with prices ranging between 8€ to 14€ per day, which some guests found to be expensive. Additionally, the parking is paid and non-private, which may not meet the expectations of travelers seeking more secure parking options. However, for those traveling by motorcycle, there are designated parking provisions available.
In summary, while Hotel Marco Polo does offer parking solutions, the cost, distance and availability of spaces may present inconveniences for many guests. Planning in advance and reserving a spot could potentially mitigate some of these challenges.
Hotel Marco Polo offers a family-oriented environment with a range of activities and facilities tailored for those traveling with children. The hotel features a game room that is widely appreciated by guests, providing entertaining options for kids. This area is highlighted as a great feature, ensuring children have enjoyable activities during their stay.
Biking is another popular activity among young guests, adding a sense of adventure to their experience. While the hotel's playroom is noted as useful, offering additional space for children to engage in fun activities, some reviews indicated that not all children enjoyed their stay.
Overall, Hotel Marco Polo is widely regarded as very family-friendly with good facilities designed to accommodate families. The spacious, kid-proof rooms contribute to a comfortable stay for guests with children, making this hotel a suitable choice for family vacations.
Hotel Marco Polo is ideally located for a skiing getaway, offering excellent access to nearby ski resorts. Guests have praised its proximity to ski lifts with many noting it's just a five-minute walk or drive to the cable car. This convenience extends to ski schools as well, making it perfect for those looking to improve their skills. The hotel's quality-to-price ratio is particularly appreciated by skiing enthusiasts.
For cycling aficionados, the hotel caters well to bike lovers with its bike storage facility and it's conveniently situated for those interested in downhill biking at Vallnord. Overall, the hotel is highly regarded for its ski-friendly and bike-friendly location, making it an excellent choice for both ski and bike park days.
Hotel Marco Polo is a well-located three-star hotel that generally satisfies guests’ expectations for its category. Most reviews highlight it as a good option given its three-star rating, indicating that it offers satisfactory amenities and services for its classification. Some guests have found it to be very good and nice, suggesting a positive experience in relation to its three-star status.
However, there are mentions of areas that could use improvement with some guests noting that the facilities do not always meet the standards expected of a three-star establishment. While some feel the hotel is not welcoming and consider it to be somewhat old, these opinions are less frequent compared to the more favorable assessments. Overall, for those considering a budget-friendly option with decent service, Hotel Marco Polo can be a suitable choice.
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Breakfast
The breakfast experience is further enhanced by the pleasant and attentive staff, who contribute positively to the overall dining atmosphere. The dining room itself is remarked upon favorably for being nice, bright and spacious. Overall, the breakfast at Hotel Marco Polo stands out as a key highlight, leaving guests satisfied and ready for their day ahead.
Dinner
Many guests appreciate the varied selection available, noting the organized meals and friendly staff contributing to an enjoyable atmosphere. However, there are some areas for improvement pointed out by a few visitors. These include a limited variety in the dinner buffet, particularly for children and some guests found the dinner to be basic or disappointing in comparison to their expectations.
Despite these occasional criticisms, the overall impression is one of satisfaction with the meals, emphasizing the delicious food and good organization at Hotel Marco Polo's dining facilities.
Rooms
However, the reviews indicate that a number of rooms are quite small, dark and lacking in natural light. Issues with humidity, musty smells and inadequate soundproofing are common complaints. The bathrooms also seem to require upgrades with some being described as old or shabby. Some rooms faced maintenance issues such as non-functional key cards, water leaks in showers, poor lighting and occasional mold.
Guests also noted discomfort due to room temperatures with some rooms being too hot or cold. Noise was a problem for some, whether from street noise or thin walls. Additionally, the overall room décor is considered old-fashioned and not as depicted in promotional pictures, which led to some disappointment.
In summary, while Hotel Marco Polo offers spacious and clean accommodation for some, consistent renovations and improvements are needed to enhance the comfort and satisfaction for all guests.
Beds
However, not all feedback is positive. Some guests found the beds to be uncomfortable with a few mentions of beds being too small or old. There were also remarks regarding some beds being unsuitable for couples and a few guests noted that the bedding quality could be improved. Despite these criticisms, many patrons still felt that the beds contributed positively to their stay.
Overall comfort seems to be a mixed bag with a significant leaning towards comfort for most, while a few guests experienced issues. The hotel might benefit from addressing the concerns about bed size, bedding quality and suitability for different guest needs to enhance the overall guest experience.
Cleanliness
However, some reviews highlighted areas needing improvement. Issues such as dusty surfaces, musty room smells and inadequate cleaning under bedside tables were mentioned. Specific problems included finding hair on bed sheets, stains and occasional spider webs. A few reviews noted that the room cleanliness could have been better and that some rooms appeared old and deteriorated despite being clean.
In summary, while guests generally find the cleanliness of Hotel Marco Polo satisfactory with clean rooms and facilities, there are occasional lapses in maintenance that could be addressed to enhance the overall guest experience.
Staff
The overall service provided by the staff is described as phenomenal with multiple guests noting that every team member is friendly and helpful. The hotel also benefits from multilingual staff, adding to the ease of communication for international visitors. Notably, the dining experience is enhanced not only by the quality of the food but also by the superb service from the waiters, who attend to guests with great care.
In summary, Hotel Marco Polo’s staff is characterized by their politeness, efficiency and genuine attention to detail, significantly contributing to the hotel’s positive guest experiences.
Wi-Fi
Pool
Parking
The cost of parking is another point of dissatisfaction with prices ranging between 8€ to 14€ per day, which some guests found to be expensive. Additionally, the parking is paid and non-private, which may not meet the expectations of travelers seeking more secure parking options. However, for those traveling by motorcycle, there are designated parking provisions available.
In summary, while Hotel Marco Polo does offer parking solutions, the cost, distance and availability of spaces may present inconveniences for many guests. Planning in advance and reserving a spot could potentially mitigate some of these challenges.
Family
Biking is another popular activity among young guests, adding a sense of adventure to their experience. While the hotel's playroom is noted as useful, offering additional space for children to engage in fun activities, some reviews indicated that not all children enjoyed their stay.
Overall, Hotel Marco Polo is widely regarded as very family-friendly with good facilities designed to accommodate families. The spacious, kid-proof rooms contribute to a comfortable stay for guests with children, making this hotel a suitable choice for family vacations.
Ski
For cycling aficionados, the hotel caters well to bike lovers with its bike storage facility and it's conveniently situated for those interested in downhill biking at Vallnord. Overall, the hotel is highly regarded for its ski-friendly and bike-friendly location, making it an excellent choice for both ski and bike park days.
3 Star
However, there are mentions of areas that could use improvement with some guests noting that the facilities do not always meet the standards expected of a three-star establishment. While some feel the hotel is not welcoming and consider it to be somewhat old, these opinions are less frequent compared to the more favorable assessments. Overall, for those considering a budget-friendly option with decent service, Hotel Marco Polo can be a suitable choice.
Yes, Hotel Marco Polo has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.
No, a spa isn't available at Hotel Marco Polo.
No, Hotel Marco Polo doesn't allow dogs.
No, parking facilities aren't available at Hotel Marco Polo.
No, Hotel Marco Polo doesn't have a gym.
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