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Summary of reviewsShark Bay Hotel & Spa enjoys excellent reviews, largely due to its exceptional location, high-quality services and overall appeal.
This hotel is perfectly nestled overlooking Shark Bay and the Langebaan Lagoon, offering breathtaking views and easy access to the West Coast National Park. Guests consistently describe the setting as tranquil, serene and ideal for romantic getaways, peaceful retreats and outdoor activities like kite surfing. The stunning natural beauty of the surrounding area makes it a highly recommended destination.
Feedback on the breakfast offerings is broadly positive with guests praising the variety, quality and presentation. The extensive selection includes both hot and cold items, satisfying different tastes with sweet, savory and halal-friendly options. Despite a few criticisms concerning occasional quality inconsistencies and a need for better coffee and omelets, most visitors find breakfast a highlight of their stay.
Dinner experiences at the hotel receive similar praise, particularly for the quality and taste of the food, which is described as amazing and well-prepared. Generous portions and a varied dinner menu enhance the dining experience. Although some guests noted slow service, limited menu options and occasional cleanliness issues in the dining area, the overall satisfaction remains high with dishes like chicken livers, steaks and mussels being particularly praised.
The hotel rooms are spacious, modern and tastefully decorated with stunning views of the bay, attracting positive mentions for cleanliness and comfort. Guests appreciate the luxurious beds and large balconies. Nonetheless, there are occasional remarks about thin walls, maintenance issues and inadequate temperature control, suggesting areas for future improvements.
Cleanliness receives mixed feedback. While many guests describe their rooms and the hotel as clean and well-maintained, there are significant reports of dirty windows, stained linens and issues in the bathrooms and shared facilities. Despite these inconsistencies, some visitors find the hygiene measures satisfactory.
Staff at Shark Bay Hotel & Spa consistently earn high praise for their friendliness, professionalism and attentive service. Guests feel valued and well cared for with special mentions of helpful managers, efficient communication and attentive housekeeping. Minor criticisms related to restaurant staff and noise are rare and do not overshadow the overall positive impression of the team.
While the free WiFi is a valued amenity, many guests experience issues with reliability and coverage, particularly during power outages. Recommendations for infrastructural improvements to stabilize internet connectivity are common, indicating an area where the hotel could enhance its offerings.
The hotel's spa services receive glowing reviews with guests frequently highlighting the high-quality treatments and the friendly, accommodating spa staff. Although some encounter difficulties with bookings and occasional availability issues, the overall sentiment is one of high satisfaction and strong recommendations.
The outdoor pool area is another highlight, appreciated for its lovely design, clean surroundings and stunning views. The pool serves as a perfect spot for relaxation and is especially popular with families. Some guests note minor crowding and size limitations, but these do not detract significantly from the positive experience.
Parking at the hotel is mostly convenient with options for free, secure garage and level parking. However, certain issues such as noise, a steep and bumpy driveway and problems during load shedding are mentioned. Despite these, many find the parking facilities adequate.
Families find the hotel accommodating with spacious family deluxe rooms and amenities like barbecues and kids' play areas enhancing their stay. While a few rooms may need caution for child safety, the overall family-friendly atmosphere is highly praised.
Lastly, the comfort of the beds is frequently highlighted as a significant plus with many guests commenting on their very comfortable experience.
Shark Bay Hotel & Spa with its superb location, attentive staff, quality dining and comfortable accommodations, stands out as a highly recommended choice for a memorable stay amidst nature's beauty. Show more
Read review summaries for all categories
Categories
Hotel with Spa
This hotel features a spa, offering guests relaxation and wellness treatments. It is a boutique hotel, which suggests personalized service and attention to detail.
Family Friendly Hotel
This hotel and spa offers a relaxing environment for families. It is a good location for families to enjoy the beach and lagoon.
Hotel with Swimming Pool
As a boutique hotel with a spa, it likely offers a luxurious pool experience as part of its wellness amenities. The 'spa' designation suggests additional features like poolside service or relaxation areas.
Outdoor Pool
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi for guests. It is a hotel type property, making it suitable for travelers seeking internet connectivity and other hotel services.
Hotel with Parking
The hotel offers free private parking and free self parking. Villas at the property also benefit from garage parking, adding an extra layer of security and convenience.
Small Hotel
The Shark Bay Boutique Hotel & Spa provides a luxurious stay with excellent amenities. It's a tranquil haven with uncompromising standards of excellence. The hotel is less than 5 minutes away from breath-taking lagoon views, natural charm and elegant surroundings.
Hotel with Outdoor Pool
This hotel offers a luxurious outdoor pool experience. The combination of the pool, spa, and boutique setting provides a relaxing and upscale atmosphere.
Hotel for Honeymoon
Romantic Hotel
Room Types
Deluxe Queen RoomThe double room includes a private bathroom fitted with a bath, a shower and a hairdryer. The spacious double room offers a flat-screen TV with streaming services, a private entrance, a minibar, a wardrobe as well as mountain views. The unit has 1 bed.
Family Room with ShowerThe family room provides a safe deposit box, an electric kettle, as well as a private bathroom boasting a shower and a hairdryer. The family room features a private entrance, a minibar, a wardrobe, a flat-screen TV with streaming services, as well as mountain views. The unit has 2 beds.
Deluxe RoomThe double room offers a safe deposit box, an electric kettle, as well as a private bathroom featuring a shower and a hairdryer. The spacious double room provides a flat-screen TV with streaming services, a private entrance, a minibar, a wardrobe as well as mountain views. The unit offers 1 bed.
Deluxe King RoomThe spacious double room provides a private entrance, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
King Room with Sea ViewThe spacious double room features a private entrance, a minibar, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Shark Bay Hotel & Spa boasts a truly exceptional location that consistently receives high praise from its guests. Nestled in a beautiful setting overlooking Shark Bay and the Langebaan Lagoon, visitors are treated to breathtaking and stunning views that extend in all directions. The hotel is perfectly positioned, providing easy access to the West Coast National Park and its serene landscapes. This picturesque location is not only ideal for romantic getaways and peaceful retreats but also perfectly suited for kite surfers.
Guests appreciate the tranquility of the area, often describing the location as peaceful, serene and quiet with an abundance of birdlife and natural beauty. The secluded setting, coupled with the proximity to the beach and clear views of the lagoon, makes it an idyllic spot for relaxation and nature walks.
The hotel's layout and surroundings make it a dream destination with many reviewers noting it as one of the best locations they've encountered. The combination of sweeping lagoon vistas, beautiful ocean views and an advantageous position near the beach and national park gates, contributes to its allure.
Overall, Shark Bay Hotel & Spa offers a superb, idyllic and beautiful location that is highly recommended for anyone seeking a memorable experience in a stunning natural environment.
Breakfast
Visitors to the Shark Bay Hotel & Spa generally have positive feelings about the breakfast offerings. Numerous guests describe breakfast as amazing, very good and exceeding their expectations. Others highlight its variety and the appealing presentation with some specifically noting the breakfast buffet as excellent and generous. Many appreciate the large selection, including both hot and cold items, sweet and savory options and even halal-friendly choices.
However, some reviews indicate areas for improvement. A few guests found the breakfast mediocre or basic, mentioning issues like stale bread, cold hot dishes and inconsistent quality. The coffee at the buffet also received mixed feedback with some preferring to order it fresh. Additionally, flies at the buffet were noted by some as a downside, along with the need for better omelets and the inclusion of fresh tomatoes, mushrooms and baked beans.
Despite these criticisms, the overall consensus is that the breakfast at Shark Bay Hotel & Spa is a significant highlight for most guests, providing a satisfactory start to their day with delicious and plentiful options, all set in a beautiful location.
Dinner
Guests at Shark Bay Hotel & Spa have shared diverse opinions about their dining experiences with a notable emphasis on the positives. Many reviewers highlighted the exceptional quality of the food, describing meals as amazing, delicious and well-prepared. Specific mentions include generous meal portions and a varied dinner menu that provided many guests with a highly enjoyable dining experience. The restaurant's ambiance and comfortable surroundings also contributed positively to their stays.
However, some guests experienced inconsistencies. A number noted slow service and occasionally long wait times for their meals with reports of dinners taking nearly two hours to be served. There were also concerns about limited menu options, a lack of topping up at the buffet and occasional issues with cleanliness in the dining area. Despite these drawbacks, the overall consensus leaned favorably, as many felt the food was a highlight of their stay, praising dishes like chicken livers, steaks, mussels and various desserts.
In summary, while certain areas such as menu variety and service speed could see improvements, the quality and taste of the food at Shark Bay Hotel & Spa's restaurant left a lasting, positive impression on most guests.
Rooms
Shark Bay Hotel & Spa boasts spacious, comfortable and beautifully appointed rooms, many of which offer stunning views of the bay. Guests appreciated the modern design, tasteful furnishings and ample space that cater well to families. Cleanliness is generally highlighted with many rooms described as immaculately clean and well-equipped, ensuring a comfortable stay. The rooms also feature large balconies and luxurious beds, enhancing the overall experience.
However, the hotel has received mixed reviews regarding soundproofing issues with thin walls often causing disturbances from neighboring rooms or external noise. Some guests experienced maintenance problems such as shower leaks, non-functional doors and broken fixtures. A few rooms were affected by temperature control issues, lacking air conditioning or heating, which made them uncomfortable during extreme weather.
While the rooms are largely modern and luxurious, some areas were noted for requiring updates and better upkeep. Additionally, the presence of cold water and lack of certain amenities like microwaves or baths in some rooms were minor inconveniences for a few guests.
Overall, the Shark Bay Hotel & Spa offers a relaxing and visually pleasing stay with spacious and well-decorated rooms, though attention to maintenance and soundproofing could significantly enhance the guest experience.
Beds
At Shark Bay Hotel & Spa, guests often highlight the comfort of the beds in their reviews. Many reports indicate that the beds are very comfortable with some describing them as super comfortable or extremely comfortable, contributing to a good night's sleep. The beds are also noted for being spacious and oversized, providing ample sleeping space. However, some guests found the beds uncomfortable, mentioning firm mattresses, old and used beds and issues such as wrinkles in the sheets or beds that appeared unkempt. There were also occasional issues with cleanliness, including insects in the sheets and bed linen that was not properly cleaned. Despite these concerns, the general consensus points towards a positive sleeping experience with beds described as lovely, comfortable and overall providing all the necessary amenities for a restful stay.
Cleanliness
Shark Bay Hotel & Spa offers a mixed experience when it comes to cleanliness. Many guests noted that the rooms were clean, tidy and in a lovely quiet location with some describing them as spacious and immaculately clean. The property maintains health and sanitizing measures with clean, well-maintained accommodations and a clean dining area. Some reviews even highlight the attentive housekeeping staff and the clean and organized rooms.
However, a significant number of guests mentioned issues with cleanliness during their stay. There were repeated complaints about dirty windows, stained linens and towels and sticky or sandy floors. Bathrooms, in particular, received criticism for residual smells, dirty shower details and occasionally dirty towel rails. The shared facilities, including the restaurant, faced similar issues with reports of dirty tablecloths and crumbs on breakfast tables.
While some guests were satisfied with the general cleanliness and found the hygiene measures acceptable, others felt that the establishment could benefit from a deep clean and better attention to detail. Overall, while some areas meet satisfactory cleanliness standards, inconsistent housekeeping quality and specific hygiene issues detract from the overall experience.
Staff
The reviews for Shark Bay Hotel & Spa highlight overwhelmingly positive feedback regarding the staff. Guests frequently describe the staff as amazing, friendly and accommodating. Many noted the attentive service and cooperative nature of the team, emphasizing the consistently warm and welcoming atmosphere provided by all members, from reception to housekeeping. Specific praise was given to the nightwatchman who assisted during arrivals, the helpful managers and cleaning staff and the superb cocktail-making barman.
Guests appreciated the high level of professionalism and willingness to assist with many mentioning how staff went out of their way to ensure a pleasant stay. The hospitality extended by the team significantly enhanced the overall experience, making guests feel valued and well cared for. Special mentions were made of quick and efficient communication prior to stays, further underscoring the dedication to detail and guest satisfaction. Although there were occasional criticisms regarding the restaurant staff's training and some noise issues, these were minor compared to the abundant positive sentiments.
Overall, the Shark Bay Hotel & Spa's staff contributes significantly to the hotel's appeal, offering a friendly, professional and attentive service that leaves a lasting impression on guests.
Wi-Fi
At Shark Bay Hotel & Spa, guests appreciate the convenience of free WiFi; however, the overall experience with the hotel's internet connectivity has been less than satisfactory. Many found the WiFi signal to be inconsistent and unreliable, causing frequent connectivity issues, especially outside common areas like the restaurant and living room. During load-shedding periods, the WiFi often fails to work, compounding the frustration.
Guests repeatedly mention encountering weak signals that are not adequate for making uninterrupted calls or completing online tasks, often necessitating a switch to personal data packages. The WiFi coverage does not extend well to all areas of the hotel, leaving rooms especially underserved.
Several guests suggest that the hotel could benefit from infrastructural improvements, such as small inverters, to stabilize the WiFi and ensure better connectivity during power outages. Overall, while the free WiFi is a valued amenity, there are significant areas for improvement to meet guest expectations for reliable and accessible internet service throughout their stay.
Spa
Shark Bay Hotel & Spa boasts a stellar reputation for its spa services, consistently delivering a remarkable experience for its guests. Visitors have frequently commented on the high quality of the spa, describing it variously as nice, wonderful and accommodating. The treatments, particularly massages, receive high praise with terms like amazing, great and superb frequently mentioned. Guests have enjoyed a variety of massages, including full-body and deep tissue, all provided by excellent, friendly and lovely spa staff.
While the majority of the feedback is overwhelmingly positive, there are occasional notes about the spa being unavailable on certain desired days and issues with booking. Despite these hiccups, the overall sentiment is one of high satisfaction with many guests feeling they got their money's worth and recommending the spa to others. The spa facilities have been described as good with a notable mention of the overall experience being delightful and enhanced by the excellent staff. Minor criticisms were mentioned about the spa's temperature and tipping policies, but these did not overshadow the glowing reviews.
Shark Bay Hotel & Spa's spa offerings appear to be a highlight for many visitors, contributing significantly to their overall enjoyable stay at the hotel.
Pool
The Shark Bay Hotel & Spa offers a delightful outdoor pool that has left many guests impressed. The pool area with its lovely design and stunning views from the pool deck, is particularly appreciated. The beautiful and clean pool provides a perfect spot to relax with ample sun loungers available. Families especially value the pool, as it serves as a great venue for children to enjoy, although it can occasionally become noisy with kids' activities. Despite some comments on crowding and size limitations, the pool facilities generally receive high marks for being fabulous and well-maintained. The ability to chill by the pool while enjoying views of the lagoon adds to the overall pleasant experience. However, there have been isolated incidents of the pool not being available or lacking water, but these seem to be exceptions rather than the rule. Overall, the pool area of Shark Bay Hotel & Spa is a significant highlight, offering a perfect blend of relaxation and enjoyment with a picturesque setting.
Parking
Shark Bay Hotel & Spa offers a range of parking options that cater to various guest needs. Guests appreciated the availability of free parking spaces directly at the house, which is particularly convenient for those visiting Shark Bay for activities like kitesurfing. The hotel provides both secure garage parking and level parking nearby, ensuring that vehicles are kept safe.
Some reviews, however, mentioned issues such as the noise from the parking area and challenges during loadshedding. The setup of the parking area could also use some improvements, as there are concerns about the steep and bumpy driveway, which poses a difficulty for smaller cars. There were also incidents of garage doors malfunctioning or triggering alarms. Despite these issues, many guests found the parking facility adequate and easy to navigate.
Family
Shark Bay Hotel & Spa receives praise for being a family-friendly destination, ideal for extended family vacations and perfect for large family gatherings. The family deluxe rooms and villas provide ample space for various family sizes, including rooms that comfortably accommodate up to 12 members. Guests appreciate the hotel's setup with family barbecues and kids' play areas, particularly around the pool, making it great for creating lasting family memories.
However, some caution is advised, as certain rooms with open staircases might not be entirely child-friendly. Overall, Shark Bay Hotel & Spa stands out as a recommended choice for families looking to enjoy a welcoming and accommodating environment for their holidays.
Outdoor Pool
The outdoor pool at Shark Bay Hotel & Spa received high praise for its stunning views and an attached pool deck, making it an attractive feature for guests. Many appreciated the great pool area and enjoyed spending time there, noting the amazing pool and the presence of a beautician nearby. However, there were a few points for improvement; guests suggested that sun loungers and beach towels would be a welcome addition and mentioned that pool towels need upgrading and should be readily available in the pool area. Despite occasional disruptions from loud children, the pool remains a standout feature of the hotel.
Romantic
Shark Bay Hotel & Spa offers an idyllic retreat for couples seeking a romantic escape. Nestled in a quiet, peaceful location, the hotel provides a serene and intimate atmosphere from the moment guests arrive. The setting is perfect for honeymoons with rooms designed to enhance the romantic mood and beautiful, comfortable interiors that encourage relaxation and quality time together. The remote location adds to the charm, offering stunning views and a tranquil environment that is ideal for a romantic getaway. Whether looking to relax or celebrate a special occasion, couples will find the Shark Bay Hotel & Spa to be a wonderful and secluded haven.
Yes, The Shark Bay Boutique Hotel & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at The Shark Bay Boutique Hotel & Spa.
No, The Shark Bay Boutique Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at The Shark Bay Boutique Hotel & Spa.
No, The Shark Bay Boutique Hotel & Spa doesn't have a gym.