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Holiday Inn Laval Montreal by IHG

Laval , 2900 Boulevard Le Carrefour (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Holiday Inn Laval Montreal by IHG, is highly regarded by guests for its combination of exceptional service, prime location and overall comfort. The hotel's strategic positioning across from Carrefour Laval mall and its proximity to major highways, downtown Montreal and a variety of attractions like Place Bell and Centropolis make it a convenient base for both leisure and business travelers. Guests particularly appreciate the easy access to shopping, dining and various activities, as well as the tranquility and ample parking available on site.

The quality of breakfast has garnered positive feedback, especially for the friendly and helpful staff who serve it. Guests enjoy the good quality of food, although weekend closures and limited options during these days have led to some dissatisfaction. The need for a more customizable breakfast selection and a hot breakfast option have also been noted as areas for improvement.

Rooms at the hotel receive mixed reviews with the majority praising their spaciousness, comfort and useful amenities like fridges, microwaves and coffee makers. The beds, in particular, are highlighted for their exceptional comfort and clean, white bedding. However, some guests have experienced issues with outdated decor, small room sizes and inconsistent cleanliness, especially regarding the bathrooms and pool area.

Cleanliness across the hotel is generally praised with many guests finding the rooms spotless and well-maintained. The overall high standards of cleanliness contribute significantly to a restful stay, despite occasional noted lapses in the bathrooms and pool area.

The hotel's staff consistently receive accolades for their exceptional service. Guests frequently describe the team as courteous, friendly and always ready to assist, enhancing the overall guest experience. This dedication to customer service is a standout feature, contributing positively to stays, particularly for families.

The swimming pool, while praised for its extended hours and lower crowds, faces some criticism for cleanliness issues and occasional closures. The pool's small size and lack of modern features may not meet all guests' expectations, but it still provides a relaxing amenity for many.

In summary, Holiday Inn Laval Montreal by IHG, is celebrated for its excellent location, friendly and attentive staff and comfortable accommodations. While there are areas for improvement, particularly in room modernization and breakfast offerings, the hotel generally offers a pleasant and convenient stay for its guests.
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Categories

Hotel with EV Charging Stations

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

Standard King Room This room features a 32-inch flat-screen TV, a coffee maker and a large desk. There are also windows that open.

Standard Queen Room with Two Queen Beds This room features free Wi-Fi, a 32-inch flat-screen TV, coffee-making facilities, free newspaper and choice of soft or firm pillows. Please note that the rate is based on 2 guests. Maximum occupancy is 4 guests (see Policies).

Standard Room This room features a 32-inch flat-screen TV, a coffee maker and a large desk. There are also windows that open. Please note that bed type and smoking preference cannot be guaranteed as it will be allocated upon arrival based on availability.

Standard King Room with Accessible Tub - Mobility Access This room offers disability access. It also includes a cable TV and coffee maker.

Standard King Room with Roll-in Shower - Mobility Accessible This room offers disability access. It also includes a cable TV and coffee maker.

Premium King Room The double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. The double room features a flat-screen TV with cable channels, a wardrobe, a carpeted floor and heating. The unit offers 1 bed.

Premium Queen Room with Two Queen Beds The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 2 beds.

About Holiday Inn Laval Montreal by IHG

License: 506973

Guest Reviews

7.7

Good

Location

The Holiday Inn Laval Montreal by IHG, boasts an excellent location that guests find highly convenient for their travels. It's situated directly across from the popular Carrefour Laval mall, offering easy access to shopping and dining. The hotel's strategic placement near significant intersections and major highways makes it an ideal base for exploring both Laval and downtown Montreal. Visitors appreciate the proximity to Place Bell, Illumi Laval and Centropolis, highlighting that the hotel is close to a variety of amenities and activities. Many guests commend the hotel's central location, noting it as perfect for their needs, whether visiting family or accessing the city's attractions. The convenient parking and tranquility of the area further enhance the appeal, making it a comfortable spot close to everything.

Breakfast

Guests have generally praised the quality of the breakfast at Holiday Inn Laval Montreal, noting that it is very good and served with friendly, courteous service. The breakfast staff receive high marks for their cheerful and helpful demeanor. Guests enjoy the breakfast offerings and applaud the good quality of the food.

However, there are a few areas of concern. The breakfast restaurant, highly regarded by visitors, is closed during the weekends. This has led to some dissatisfaction, as breakfast is not available at the hotel on Saturdays and Sundays with only to-go options provided during these days. Moreover, the breakfast selection is described as somewhat non-customizable, which may not meet all preferences. There have also been issues with inconsistency in pricing and availability of included breakfast, causing confusion for some guests.

While some guests appreciate the measured approach to food service during the COVID-19 pandemic, there is a sentiment that a hot breakfast would enhance the overall experience.

Rooms

Guests at 'Holiday Inn Laval Montreal by IHG' have varied opinions about the rooms with many highlighting positive aspects. Numerous reviews commend the spaciousness and comfort of the rooms with multiple mentions of comfortable beds and consistently clean spaces. The presence of useful amenities like fridges, microwaves and coffee makers is appreciated, contributing to a comfortable stay.

Despite the praise, some guests had less favorable experiences. Issues mentioned include small, outdated rooms with minimal amenities and excessive furniture. Cleanliness concerns were noted by a few, who found rooms not cleaned regularly during their stay. Overall, while the hotel rooms are generally described as spacious and comfortable, there are mixed reviews regarding the upkeep and modernization of the accommodations.

Beds

The beds at Holiday Inn Laval Montreal by IHG, consistently receive high praise for their comfort. Guests repeatedly highlight the large and very comfortable beds, along with the exceptional comfort of the pillows. Descriptions such as super comfortable and providing a fantastic level of comfort are commonly noted. Additionally, the cleanliness of the bedding with super white sheets, also stands out positively. However, there was an isolated report of a mattress issue, indicating that not all experiences were perfect. Overall, the comfortable beds contribute significantly to a pleasant stay at this hotel.

Cleanliness

Holiday Inn Laval Montreal by IHG, consistently impresses guests with its high standards of cleanliness. Visitors frequently praise the hotel for its very clean and comfortable rooms, noting that everything was spotless and perfectly maintained. The overall cleanliness often exceeds expectations, contributing to a pleasant and restful stay. Guests find the clean spaces convenient, particularly highlighting the hotel's good location near major highways and amenities. Moreover, the polite and kind staff add to the positive experience.

However, there were a few minor concerns: some guests noted that the cleanliness of the bathrooms and the pool area could be improved. Despite this, the general consensus remains highly favorable, considering the hotel's excellent cleanliness, accessibility and good value for money.

Staff

At the Holiday Inn Laval Montreal, the standout feature most guests highlight is the consistently exceptional service provided by the staff. Reviews frequently mention the courteous and friendly nature of the team with several guests describing the staff as welcoming, attentive and always ready to assist promptly. The hotel's employees, particularly those at the reception and the restaurant, are noted for their kindness and helpfulness, adding a positive dimension to the overall guest experience. While there was a mention of unwelcoming service at the reception from one review, the overwhelming consensus paints a picture of a team devoted to delivering great customer service and ensuring a pleasant stay for visitors, especially those traveling with children.

Pool

The swimming pool at the Holiday Inn Laval Montreal stands out for its extended hours, allowing guests to enjoy a swim until 11 pm, which adds to the convenience and flexibility of their stay. Despite some issues with cleanliness and occasional closures due to maintenance or chemical imbalances, the pool tends to be less crowded, providing a more tranquil experience for those who wish to use it. However, the pool's small size and lack of modern features may not meet the expectations of all guests.

Yes, Holiday Inn Laval Montreal by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Holiday Inn Laval Montreal by IHG.

No, Holiday Inn Laval Montreal by IHG doesn't allow dogs.

No, parking facilities aren't available at Holiday Inn Laval Montreal by IHG.

Yes, Holiday Inn Laval Montreal by IHG has a gym.

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