Le St-Martin Hotel & Suites
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Summary of reviewsLe St-Martin Hotel & Suites stands out as a premier destination, particularly noted for its ideal location in Laval. Guests appreciate its close proximity to the metro, downtown Montreal, Place Bell, dining options and shopping centers like Centre Laval. The hotel's access to public transportation and major highways makes city exploration hassle-free. The surrounding rapidly developing area adds to its appeal with ample restaurants and shopping venues.
Guests frequently praise the hotel’s breakfast offerings, describing them as excellent, plentiful and varied, particularly enjoying the delectable croissants. Despite suggestions for a broader selection including fresh fruits and meats, the overall sentiment is positive. The hotel's complimentary lunch also receives favorable mentions for its hearty and generous options.
The rooms at Le St-Martin Hotel & Suites garner positive feedback as well, often highlighted for their comfort, cleanliness and spaciousness. Amenities like comfortable king-sized beds, large TVs, kitchenettes and pleasant decor contribute to guests' satisfaction. However, occasional issues with air conditioning, ventilation and noise are mentioned. Housekeeping is reliable and efficient, further enhancing the stay.
Cleanliness is a strong point with meticulous maintenance of both rooms and common areas. Guests often describe the rooms as exceptionally clean, adding to the welcoming atmosphere despite minor issues like musty smells in some rooms.
The staff is widely acclaimed for their friendliness, professionalism and willingness to assist, creating a warm and welcoming environment for all visitors. Efforts to accommodate early check-ins and provide local advice are particularly appreciated.
Free WiFi is generally reliable, though some guests experience occasional disruptions. The gym, while often praised for its maintenance and essentials, is noted as small and sometimes lacks certain equipment. The outdoor pool, heated and cozy, is a plus for many, though some point out concerns about cleanliness and size.
Parking is ample and hassle-free and the high-quality beds ensure a restful sleep with many guests describing the bedding as extremely comfortable.
Overall, Le St-Martin Hotel & Suites lives up to its four-star status with commendable service, decor and value, making it a reliable choice for both business and leisure travelers.
Categories
Guests frequently praise the hotel’s breakfast offerings, describing them as excellent, plentiful and varied, particularly enjoying the delectable croissants. Despite suggestions for a broader selection including fresh fruits and meats, the overall sentiment is positive. The hotel's complimentary lunch also receives favorable mentions for its hearty and generous options.
The rooms at Le St-Martin Hotel & Suites garner positive feedback as well, often highlighted for their comfort, cleanliness and spaciousness. Amenities like comfortable king-sized beds, large TVs, kitchenettes and pleasant decor contribute to guests' satisfaction. However, occasional issues with air conditioning, ventilation and noise are mentioned. Housekeeping is reliable and efficient, further enhancing the stay.
Cleanliness is a strong point with meticulous maintenance of both rooms and common areas. Guests often describe the rooms as exceptionally clean, adding to the welcoming atmosphere despite minor issues like musty smells in some rooms.
The staff is widely acclaimed for their friendliness, professionalism and willingness to assist, creating a warm and welcoming environment for all visitors. Efforts to accommodate early check-ins and provide local advice are particularly appreciated.
Free WiFi is generally reliable, though some guests experience occasional disruptions. The gym, while often praised for its maintenance and essentials, is noted as small and sometimes lacks certain equipment. The outdoor pool, heated and cozy, is a plus for many, though some point out concerns about cleanliness and size.
Parking is ample and hassle-free and the high-quality beds ensure a restful sleep with many guests describing the bedding as extremely comfortable.
Overall, Le St-Martin Hotel & Suites lives up to its four-star status with commendable service, decor and value, making it a reliable choice for both business and leisure travelers.
Hotel with Parking
This hotel offers complimentary parking for guests. The parking facilities are described as spacious and secure, providing convenience for travelers with vehicles. Free parking is consistently mentioned across multiple sources.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
About Le St-Martin Hotel & Suites
License: 185032
Guest Reviews
Location
Travelers also highlight the hotel's closeness to public transportation hubs, which makes exploring the city a breeze. Located near major highways and boulevards, it provides straightforward routes to various attractions and business districts. Despite being a half-hour north of Montreal, the connectivity through nearby Montmorency station allows guests to easily navigate between Laval and the bustling heart of Montreal.
Moreover, the area surrounding the hotel is rapidly developing, adding to its appeal with a plethora of restaurants, stores and leisure centers. Whether visiting for business, attending a concert or exploring local attractions, Le St-Martin Hotel & Suites stands out for its strategic positioning and ease of access, ensuring a pleasant and convenient stay for all guests.
Breakfast
However, several guests felt the breakfast menu could use some enhancements, noting a lack of fresh fruits, meats like bacon and sausage and overall variety. A few were particularly disappointed with specific items such as scrambled eggs and bacon, describing them as subpar. The breakfast service timing was also mentioned with some guests expressing frustration that breakfast ends promptly at 9:45 AM, sometimes leading to a rushed or crowded experience.
In addition to breakfast, the hotel’s complimentary lunch was praised for being very good, hearty and generous, offering many choices that left guests generally satisfied. Despite a few criticisms about breakfast lacking in terms of selection and quality, the overall sentiment towards the morning meal at Le St-Martin Hotel & Suites remains largely positive.
Rooms
However, some areas present challenges. A few guests noted inconsistencies with air conditioning and heating, which occasionally affected their comfort. Additionally, some found the ventilation in rooms to be less than ideal and a handful reported issues with room keys and noise from external sources like air conditioning compressors or nearby elevators.
Housekeeping services were cited as reliable and efficient unless affected by COVID policies, which left some rooms unserviced during guests' stays. Nevertheless, the overall room experience at Le St-Martin Hotel & Suites is regarded positively, making it a reliable choice for comfort and value.
Beds
However, not all feedback is entirely positive. A few guests noted issues with bed firmness, describing some mattresses as too soft or even creaky, likely due to age. There were occasional concerns about the bed frames and the hazard they posed, as well as some isolated incidents of beds collapsing.
Despite these few drawbacks, the consensus remains positive with many visitors expressing satisfaction with their sleeping experience, often referring to the beds as super comfy or providing dream-like bedding. The reasonable pricing for such high-quality bedding is also a common praise point. Overall, the hotel seems to ensure a high standard of comfort that leaves most guests well-rested and content.
Cleanliness
Staff
The overall friendliness of the staff is a common theme among the reviews. Guests appreciate the courteous and charming demeanor of the employees, noting their willingness to help and their attentive nature. The hotel staff are frequently praised for their professional attitude and responsiveness, ensuring that guests' needs are met promptly and with a smile.
Despite a couple of isolated instances of dissatisfaction with certain staff members, the overarching consensus is one of warmth and hospitality. The staff's ability to create a welcoming environment stands out, further highlighted by their cleanliness and overall competence. Whether it's the pleasant greetings, the super-friendly interactions or the consistency in maintaining a professional yet warm atmosphere, the staff at Le St-Martin Hotel & Suites significantly contribute to a memorable stay for their guests.
Wi-Fi
Gym
Pool
Parking
4 Star
Outdoor Pool
Yes, Le St-Martin Hotel & Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Le St-Martin Hotel & Suites.
No, Le St-Martin Hotel & Suites doesn't allow dogs.
Yes, parking facilities are available at Le St-Martin Hotel & Suites.
Yes, Le St-Martin Hotel & Suites has a gym.
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