Level, József Attila u. 25.47.894807,17.211126(Show on Map)
8.5
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Heléna Hotel & SPA is ideally located for travelers seeking tranquility and convenience. Nestled near the borders of Hungary, Slovakia and Austria, it’s a perfect retreat for cross-country travelers and event attendees. The serene environment is accentuated by practical amenities such as a nearby Tesco store, a gas station and a picturesque garden area. The hotel also offers safe and abundant parking, making it a secure option for those traveling by car.
The hotel's restaurant has received high marks for its delicious, homemade dishes, generous portions and fair pricing. Guests particularly enjoyed the local beer and pizza, though the restaurant’s 9 PM closing time and occasional high costs were noted. Breakfast offerings are diverse and tasty with a variety of options ranging from hearty hot dishes to fresh fruit, ensuring a satisfying start to the day.
Rooms at Heléna Hotel & SPA are modern and well-equipped, offering comforts such as air conditioning, mini-bars and comfortable beds. However, their small size and occasional noise issues can be a drawback for longer stays. Cleanliness is a strong suit with both rooms and communal areas maintained meticulously, contributing to a welcoming ambiance. Minor issues, such as outdated furniture and occasional maintenance lapses, do exist but do not significantly detract from the overall positive experience.
The staff at Heléna Hotel & SPA is frequently praised for their friendliness and attentiveness. Guests note the warm, family-friendly atmosphere bolstered by supportive and accommodating employees, especially at the reception and the restaurant.
The hotel's spa area is a highlight, offering a cozy and well-maintained space with multiple jacuzzis, saunas and a swimming pool. The spa’s relaxed and clean environment provides a perfect refuge for relaxation. Fitness enthusiasts can use the basic but adequate gym facilities, although the limited hours might be inconvenient for some.
For those traveling with family, the hotel is a haven of comfort and entertainment. A variety of children’s activities, including a large garden with play facilities, a petting zoo and family bicycles, ensure that younger guests are kept entertained. The family-friendly atmosphere is further enhanced by the welcoming and helpful staff, creating a perfect setting for a relaxing family getaway.
Despite mixed reviews regarding WiFi connectivity and some aspects of the pool area, Heléna Hotel & SPA largely delivers a comfortable, relaxing and enjoyable stay. Its blend of strategic location, excellent amenities and warm hospitality makes it a favored choice for many travelers.
Categories
Spa
Features a spa area. It is designed to offer a comfortable and rejuvenating experience.
Family
The inclusion of 'SPA' in the name suggests wellness facilities suitable for parents, while the hotel setting in Levél provides a quieter, family-friendly environment. This hotel offers a balance between relaxation and a peaceful setting.
Pool
This hotel provides spa facilities and a seasonal outdoor pool and terrace for relaxation. It offers a comfortable and refreshing experience.
Outdoor Pool
Free Wi-Fi
This hotel provides free Wi-Fi as a standard amenity, alongside its spa and hotel services, making it suitable for guests seeking both connectivity and relaxation.
Parking
Heléna Hotel & SPA offers free and secure parking spaces on the premises. The parking area is safe and quiet, with plenty of spaces in front of the building and around the courtyard.
Gym
Heléna Hotel & SPA provides a gym facility. The fitness area allows visitors to keep active during their visit.
Outdoor Pool
Heléna Hotel & SPA has a seasonal outdoor pool and terrace. It is a great place to relax and enjoy the weather. It offers spa services.
3 Star
Business
Room Types
Double or Twin RoomThis air-conditioned twin/double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Standard Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Family RoomThis air-conditioned family room is comprised of a flat-screen TV with cable channels and a private bathroom.
Single Room with External ToiletThis air-conditioned single room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Single RoomThis air-conditioned single room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Family Room with TerraceThis air-conditioned family room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Standard Twin RoomThis air-conditioned twin room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Family Room with BathThis air-conditioned family room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 4 beds.
About Heléna Hotel & SPA
Registry or License or Notification Number: SZ19000073
Guest Reviews
8.5
Very Good
Review Summaries
Location
Heléna Hotel & SPA is ideally situated for travelers seeking a peaceful retreat with convenient access to key transit routes. The hotel boasts a quiet, serene environment perfect for relaxation, away from the bustling city center. It's located near the highway, making it an excellent stop for those on the go, especially near the border crossings to Austria and Slovakia. The picturesque, pastoral setting is complemented by practical amenities, including a nearby Tesco store and gas station.
The strategic positioning of the hotel is a significant advantage for cross-country travelers with the border of three countries — Hungary, Slovakia and Austria — being easily accessible. Moreover, it’s a favored choice for attendees of events like NovaRock festival due to its proximity to the venue. Heléna Hotel & SPA offers a beautiful garden area to unwind, safe premises for parking and commendable staff service, culminating in a perfect blend of tranquility and accessibility for various travel needs.
Breakfast
During my recent stay at Heléna Hotel & SPA, I was primarily impressed by their breakfast offerings, which garnered mostly positive feedback from other guests. The breakfast selection was often described as very good, abundant and varied with something for everyone. Many guests appreciated the delicious homemade and hearty options, highlighting tasty items such as fresh melon and very good coffee.
The variety available each day could satisfy diverse palates, spanning from Swedish buffet choices to excellent hot dishes. Most found the breakfast to be sufficient, surprisingly rich and matching their expectations. The assortment seemed especially plentiful and well-extended on weekends, ensuring a pleasant start to the day.
However, a few guests felt the breakfast could be richer or more diverse. Some mentioned it was decent but nothing special, while others noted it remained reasonable, if not a bit modest. There were occasional mentions of less satisfactory experiences, such as finding the selection limited or encountering poor cleanliness.
Overall, the breakfast at Heléna Hotel & SPA generally garnered high marks for its delicious variety, plentiful portions and quality, even amidst a few mixed reviews. Whether you’re looking for a hearty meal to kickstart your day or simple, satisfying options, the hotel’s breakfast seems to live up to its positive reputation.
Dinner
At Heléna Hotel & SPA, guests generally found the dining experience to be positive with many noting the great food served at the hotel’s restaurant. Guests praised the delicious and homemade flavors, thus highlighting a particularly tasty evening meal. Very good food was a recurring theme with hotel patrons appreciating the local beer served with dinner as well as the hearty, well-prepared meals. Many found the food to be excellent and especially enjoyed the pizza. It was mentioned that the portions were generous and the prices fair, although some remarked on the higher cost of dining.
While the majority of reviews praised the restaurant, there were some mixed opinions. A few guests felt that the food was boring and dry or that the evening buffet was basic. Others mentioned that the restaurant was quite expensive, despite the good quality of the food. The restaurant’s early closing time at 9 PM was noted as restrictive for some.
Overall, the consistency in positive feedback highlights great food, service and atmosphere, making Heléna Hotel & SPA a commendable choice for dining.
Rooms
Heléna Hotel & SPA offers a mixed experience when it comes to room accommodations. While the rooms are predominantly clean, modernly equipped and well-maintained, they tend to be on the smaller side. Despite their size, they come with comforts such as air conditioning, mini-bars and comfortable mattresses. Guests can expect clean and welcoming environments with functional layouts.
Some rooms are spacious and offer amenities like kettles and fridges and these have been noted as particularly comfortable. However, noise can be an issue, as the sound isolation in several rooms leaves much to be desired.
While many rooms are described as nicely designed and well-equipped, some show signs of aging with outdated furniture and occasional maintenance issues like faucet problems and small bathrooms. Guests staying in attic rooms should be cautious of headspace due to the low ceilings.
Overall, though the rooms are clean and offer good value for money with modern facilities, the small size and occasional noise might be limiting factors for longer stays.
Beds
Heléna Hotel & SPA offers a mixed experience when it comes to bed comfort. Many guests have praised the mattresses for being very comfortable and have found the beds to be largely clean and without foreign smells. Some guests have described the beds as big and super comfortable. The clean and well-made rooms further add to the positive sleeping experience for a good number of visitors.
However, there are notable downsides that could affect your stay. Some guests have mentioned that the blankets and duvets are often too small, more suited for a child and not designed to provide adequate comfort, especially during colder nights. Issues with the bed size and misalignment, particularly for taller guests, were also common and the quality of pillows and linens received negative remarks at times. For a few, the beds were reported to be hard, squeaky or terribly uncomfortable, which could potentially disrupt a good night's sleep.
In summary, while many guests found the beds at Heléna Hotel & SPA comfortable and clean, inconsistencies with bedding size, quality of linens and comfort levels suggest that there may be some variability in guest experiences.
Cleanliness
Heléna Hotel & SPA garners a strong reputation for its impeccable cleanliness, which resonates across several guest reviews. Visitors frequently highlight the hotel's very clean and tidy environment, praising both the rooms and communal areas. The accommodation exudes a welcoming ambiance with well-maintained and comfortable rooms. Many guests appreciate the organized and pleasant gardens, as well as the modern furnishings available throughout the property.
However, there are some remarks indicating minor issues that need attention. For instance, certain areas like the bathrooms and side rooms occasionally lack maintenance with some mentioning spiderwebs and an unpleasant smell. Another area of concern is the spa, which had access and functionality issues. Despite these occasional drawbacks, the exceptional cleaning service and overall cleanliness have made a lasting positive impression on visitors.
In summary, Heléna Hotel & SPA stands out for its dedication to maintaining a clean and comfortable environment, supporting an enjoyable stay for most guests. Nonetheless, ongoing attention to minor cleanliness details will further enhance the guest experience.
Staff
At Heléna Hotel & SPA, the guest experience is significantly enhanced by the presence of a deeply committed and supportive staff. The overall consensus from numerous reviews highlights the genuinely friendly and accommodating nature of the team. Many guests noted that staff members are not only polite and courteous but are also very attentive and willing to assist with any need, ensuring a family-friendly atmosphere throughout the property.
The reception staff consistently receive praise for their accommodating and welcoming demeanor. Although there are occasional mentions of limited language skills among some employees and sporadic instances of unfriendliness, these are overwhelmingly overshadowed by the positive interactions guests describe.
Particularly notable are the charming hosts and the helpful, smiling service provided by the team. The attentiveness of the staff extends beyond just the front desk to the restaurant as well, where guests regularly commend the pleasant and prompt service. Heléna Hotel & SPA evidently takes great care in maintaining a warm, hospitable environment, often described as family-like, where both the owners and employees contribute to an overall satisfying and comfortable stay.
Wi-Fi
Situated in a charming locale, Heléna Hotel & SPA offers the convenience of free WiFi to its guests. However, the quality and reliability of the internet connection seem to be mixed. While some guests have enjoyed free, fast WiFi and efficient access points, others experienced significant issues with the connection. Reports of Wi-Fi cutting off frequently, weak signals and very slow speeds were common. Some guests found the interface unfamiliar and the connection virtually unusable, both in their rooms and in the main building. Overall, the WiFi at Heléna Hotel & SPA shows promise in certain areas, but could benefit from enhancements to ensure a more consistent and reliable experience for all guests.
Spa
If you're planning a visit to 'Heléna Hotel & SPA,' you're in for a treat, especially if you’re looking to indulge in some serious relaxation. Guests have found the wellness area to be a real highlight of their stay. Described as welcoming, cozy and well-maintained, the wellness facilities offer everything you need for a rejuvenating experience.
You'll find multiple jacuzzis and whirlpools which are particularly appreciated, alongside soothing saunas and a pleasant swimming pool. The wellness area is consistently praised for its cleanliness and relaxing atmosphere, making it an ideal spot to unwind. Visitors also speak highly of the well-kept garden, which adds an extra layer of tranquility to your spa experience.
Though the spa has been described as modest in size, it is nonetheless well-equipped and beautiful, housing not just a sauna but also other amenities such as a small fitness room and a big whirlpool in a separate building with changing rooms and deck chairs. The impeccable indoor spa and sauna facilities ensure that you'll have everything you need to relax and rejuvenate.
In addition to the wellness offerings, the spa services are noted as being very accessible, adding to the overall convenience and enjoyment of your stay. Whether you're taking a dip in the pool, soaking in the jacuzzi or sweating it out in the sauna, it's clear that the wellness area of 'Heléna Hotel & SPA' provides an excellent escape from the everyday hustle and bustle.
Gym
Heléna Hotel & SPA offers a gym facility that, while basic, meets the essential needs for a workout during your stay. Located in the basement of the hotel, the gym features a clean environment and includes standard equipment such as treadmills. However, it operates with limited hours, opening at 10 a.m., which might not be convenient for early risers looking to get a morning start. The space is quite small and may not cater well to those seeking a fully-equipped fitness center or individuals with disabilities. Despite these limitations, it provides a satisfactory option for guests wanting to maintain their fitness routine.
Pool
Heléna Hotel & SPA offers a mix of experiences when it comes to their pool facilities. Guests generally appreciate the outdoor pool, which is described as clean and lovely, providing a nice relaxation area with sun loungers. The outdoor whirlpool also received positive mentions, particularly for being very nice. Families with children find the pool and jacuzzi quite fun.
However, some aspects of the pool area have room for improvement. The pool itself is often described as small and a few guests felt the water in the pool and jacuzzi was too cold. Hygiene standards at the pool were also a point of concern for some visitors, along with the sometimes too loud music that played in the area.
While the pool facilities are available and appreciated by many for a relaxing layover, some guests noted limited pool access and overall facilities, which could be improved for a more consistent guest experience.
Parking
Heléna Hotel & SPA offers a highly favorable parking experience for its guests. Visitors consistently highlight the abundance of free and secure parking spaces available on the premises. The parking area is described as safe and quiet, providing peace of mind for those traveling with vehicles. While some guests noted limited parking slots, most found plenty of spaces both in front of the building and around the courtyard. Free parking is included in the price, enhancing the convenience and value for guests. Overall, the ample secure parking at Heléna Hotel & SPA receives positive remarks, making it an excellent choice for travelers with cars.
Family
Heléna Hotel & SPA, tucked away in a serene area near the border of two countries, shines as an ideal destination for families, especially those with children. A family-run establishment, its warm, welcoming atmosphere makes guests feel as though they are part of the extended family. The staff is notably friendly and helpful, further enhancing the sense of hospitality.
The hotel stands out for its excellent array of activities designed specifically for kids. From a large garden with play facilities and a delightful petting zoo to numerous games and a spa that children find particularly enjoyable, the options for young guests are varied and plentiful. There is even a space with deckchairs for parents to unwind while their children play.
Families can also take advantage of the family bicycles available, encouraging outdoor fun and exploration. Breakfasts at the hotel are well-crafted with plenty of options to ensure everyone leaves the table satisfied and ready for the day.
Heléna Hotel & SPA seamlessly combines comfort and entertainment, making it a haven for families looking for relaxation and fun. Its well-maintained facilities, kid-friendly activities and the genuinely kind nature of its hosts contribute to making this a memorable stay for families of all sizes.
3 Star
Heléna Hotel & SPA is a budget accommodation that knows its standing in the three-star category, although many guests feel it doesn’t quite live up to this rating. The hotel building comes across as rather cramped with several elements appearing outdated and reminiscent of an old hospital room. Sound insulation leaves something to be desired; you can often hear the neighbors, which detracts from the overall experience.
While some visitors warmly recommend the hotel based on its three-star area, others express disappointment, particularly with the overall cleanliness and the condition of the towels and mattresses. The facilities have seen better days and the hotel feels less sophisticated than the polished images shown on its website. In summary, Heléna Hotel & SPA may be a viable option for budget-conscious travelers, but it falls short of the expectations typically associated with a three-star rating.
Outdoor Pool
The outdoor pool at Heléna Hotel & SPA has garnered praise from guests for its cleanliness and overall appeal. Nestled within a charming garden setting, the pool offers a pleasant environment for relaxation and is complemented by various outdoor activities available in the vicinity. While some guests mentioned the pool's smaller size, the open-air design and well-maintained surroundings make it a delightful feature of the hotel. Overall, the outdoor pool enhances the guest experience with its inviting atmosphere and thoughtful upkeep.
FAQ
Yes, Heléna Hotel & SPA has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Heléna Hotel & SPA.
No, Heléna Hotel & SPA doesn't allow dogs.
Yes, parking facilities are available at Heléna Hotel & SPA.
