Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG
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Summary of reviewsThe Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG garners strong positive feedback across various aspects of the guest experience. Its prime location is widely appreciated, offering accessibility to major landmarks such as the University of Kentucky, UK Hospital, Rupp Arena, and Kroger Field. This advantageous positioning allows guests both leisurely and business-related ease of access to transportation hubs, dining options, and entertainment venues, thereby enhancing the overall appeal of the stay.
Breakfast at the hotel is a celebrated experience, often exceeding guests' expectations with a broad array of delicious and fresh offerings. The clean dining area and the attentive staff contribute to a pleasant atmosphere, solidifying breakfast as a valued start to the day. Visitors appreciate the availability of staples alongside unique options, like made-to-order pancakes and omelets, which are kept replenished by commendable staff.
Room conditions receive high praise for their modern, clean, and spacious attributes. Guests report satisfaction with comfortable bedding, good bathroom facilities, and thoughtful layouts that include ample storage and seating. The cleanliness of both rooms and public spaces is a standout feature, with consistent upkeep ensuring a pleasant environment throughout the property.
Staff at the hotel are frequently lauded for their friendliness and professionalism. They are recognized for their attentive service and ability to manage guest inquiries or requests efficiently, adding to the positive experience with a welcoming and hospitable approach.
Although the indoor pool is smaller and some miss the previously advertised hot tub, guests still enjoy its cleanliness and convenience. Parking is another appreciated feature, with many noting its free and accessible nature, despite occasional spatial limitations.
Overall, the Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG offers a well-rounded and enjoyable stay, characterized by its excellent location, standout breakfast, clean and comfortable rooms, and professional staff, making it a recommended choice for travelers visiting Lexington.
Categories
Breakfast at the hotel is a celebrated experience, often exceeding guests' expectations with a broad array of delicious and fresh offerings. The clean dining area and the attentive staff contribute to a pleasant atmosphere, solidifying breakfast as a valued start to the day. Visitors appreciate the availability of staples alongside unique options, like made-to-order pancakes and omelets, which are kept replenished by commendable staff.
Room conditions receive high praise for their modern, clean, and spacious attributes. Guests report satisfaction with comfortable bedding, good bathroom facilities, and thoughtful layouts that include ample storage and seating. The cleanliness of both rooms and public spaces is a standout feature, with consistent upkeep ensuring a pleasant environment throughout the property.
Staff at the hotel are frequently lauded for their friendliness and professionalism. They are recognized for their attentive service and ability to manage guest inquiries or requests efficiently, adding to the positive experience with a welcoming and hospitable approach.
Although the indoor pool is smaller and some miss the previously advertised hot tub, guests still enjoy its cleanliness and convenience. Parking is another appreciated feature, with many noting its free and accessible nature, despite occasional spatial limitations.
Overall, the Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG offers a well-rounded and enjoyable stay, characterized by its excellent location, standout breakfast, clean and comfortable rooms, and professional staff, making it a recommended choice for travelers visiting Lexington.
Hotel with Parking
This hotel offers parking and is located close to the university and downtown.
Hotel with Indoor Pool
This hotel provides an indoor pool.
Hotel with Heated Pool
This hotel offers a heated indoor pool and a whirlpool for relaxation. Guests can also utilize the fitness center and enjoy a complimentary breakfast.
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
The Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG is consistently praised for its exceptional location, making it a prime choice for visitors to Lexington, particularly those with ties to the University of Kentucky. Guests appreciate its proximity to key landmarks, including UK Hospital, Rupp Arena, and Kroger Field, which makes it convenient for attending university events, sporting occasions, and medical appointments. The hotel is also situated within comfortable walking distance to various dining options, the downtown area, and the campus itself, offering ease of access to everything from restaurants to entertainment venues. Visitors have found the area to be safe and easily navigable, enhancing the overall appeal of their stay. Furthermore, the accommodation's centrality extends to practical amenities such as gas stations and the airport, facilitating a seamless travel experience. Overall, the hotel's location is noted for its convenience and accessibility, catering well to both leisure and business travelers alike.
At the Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG, breakfast is more than just a routine affair—it's an experience worth mentioning. Guests frequently commend the hotel for its impressive breakfast offerings, which feature a wide variety of delicious options, consistently warm and fresh. The breakfast area itself is praised for its cleanliness and ease of use, contributing to an overall pleasant dining environment. The friendly and attentive staff ensure the breakfast stations are well-stocked, with special mention of the lady who meticulously oversees the buffet to maintain ample supplies.
While a few guests experienced occasional minor hiccups, such as finicky coffee machines or less potent orange juice, these issues are overshadowed by the consistently positive feedback. The breakfast selection is noted to range from the basics to delightful surprises like made-to-order pancakes and omelets, adding an extra touch to the usual fare. With fresh fruit and coffee available throughout the day, and a grab-and-go option with a substantial variety, the breakfast caters to different guest preferences.
Overall, the breakfast at this Holiday Inn Express is celebrated for exceeding expectations and providing a perfect start to the day for guests, adding significant value to their stay and ensuring many would gladly return.
At the Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG, guests frequently highlight the immaculate condition of the rooms, emphasizing their modern and updated features. The accommodations are consistently described as clean and comfortable, with many visitors appreciating the spaciousness and well-thought-out design. Guests find the beds particularly comfortable, often noting the convenience of having both firm and soft pillows available. The bathrooms also receive praise for their cleanliness and excellent water pressure.
The rooms offer ample storage and extra seating, ensuring a comfortable stay. Despite the occasional mention of room-specific issues, such as the inability to fully close curtains or the need for replacing carpets, most guests seem satisfied with the overall maintenance and modernity of the accommodations.
A standout feature of the hotel is its breakfast, which guests describe as great with a variety of options, adding to the overall positive experience. The hotel’s location near the University of Kentucky and Good Samaritan Hospital also provides convenient access for those visiting these institutions. Altogether, the Holiday Inn Express Lexington-Downtown offers well-appointed, comfortable, and spacious rooms that cater well to the needs of its guests.
Visitors to the Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG generally highlight the comfort of the beds as a prominent feature of their stay. Many guests remark on the very comfortable and soft bedding, often describing the beds as super comfy and noting the nice pillows that enhance the experience. The firmer mattresses receive positive feedback from those who prefer more support during their rest. While a few reviews mention discomfort due to hard beds and express a desire for mattress updates, the overwhelming sentiment remains favorable, with most guests enjoying a comfortable night's sleep after their day of exploring Lexington. With a clean and spacious room environment complementing the cozy beds, the hotel offers restful accommodation for travelers.
The Holiday Inn Express Hotel & Suites Lexington-Downtown University is a standout in terms of cleanliness, with numerous guests highlighting its immaculate condition and modern updates. The rooms are consistently described as very clean, comfortable, and with excellent air quality. The hotel as a whole is maintained meticulously and offers a pleasant atmosphere for guests. Staff members receive praise for their friendliness and helpfulness, contributing to an overall clean and hospitable environment. Amenities such as the pool, gym, and laundry facilities meet guests' expectations and enhance their experience. Despite a few negative remarks about hallway carpets and some breakfast issues, the focus remains on the high standard of cleanliness throughout the property. The hotel combines its clean and convenient location near restaurants with well-maintained and comfortable accommodations, making it a recommended choice for travelers seeking a pleasant stay in Lexington.
At the Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG, guests consistently highlight the remarkable quality of the staff. Visitors commend the team for being exceptionally friendly, attentive, and accommodating. Whether assisting with inquiries or ensuring a smooth check-in process, the staff’s professionalism stands out. Reception and front desk members receive particular praise for their courteousness and efficiency, with many guests appreciating their ability to handle multiple tasks gracefully. The housekeeping staff goes above and beyond to provide a pleasant stay, while other amenities such as the pool, gym, and laundry are well-maintained, contributing to overall positive experiences. Guests are frequently welcomed with a warm smile and feel that every member they encounter is both helpful and considerate. Although there is a brief mention of a less-than-friendly front desk interaction, the overwhelming majority describe the team as fantastic, nice, and exceptionally responsive, emphasizing the excellent customer service delivered throughout their stay.
The indoor pool at the Holiday Inn Express Hotel & Suites Lexington-Downtown University offers a pleasant experience for guests, despite its smaller size and cooler temperature, which some find refreshing after a long drive. The pool area is consistently clean, with towels readily available, adding to the convenience. However, some guests have expressed disappointment due to the absence of a hot tub, which was previously advertised on the hotel website but is no longer available. The pool's size seems more suited for children, although it remains enjoyable for adults as well. While there have been temporary closures due to minor issues, the overall experience at the pool is positive, making it an enjoyable amenity during a stay.
At the Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG, guests frequently highlight the convenience and accessibility of the parking facilities. Many appreciate the free parking, which adds value to their stay, allowing for hassle-free exploration of the area. The hotel offers easy parking with good entrances and exits, and it's located off the main road, ensuring a quieter environment. Despite some reports of limited space and occasional difficulty maneuvering, guests generally find the parking satisfactory and convenient. Additionally, the hotel permits extended parking for those who need a bit more time, enhancing the overall guest experience.
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Location
Breakfast
While a few guests experienced occasional minor hiccups, such as finicky coffee machines or less potent orange juice, these issues are overshadowed by the consistently positive feedback. The breakfast selection is noted to range from the basics to delightful surprises like made-to-order pancakes and omelets, adding an extra touch to the usual fare. With fresh fruit and coffee available throughout the day, and a grab-and-go option with a substantial variety, the breakfast caters to different guest preferences.
Overall, the breakfast at this Holiday Inn Express is celebrated for exceeding expectations and providing a perfect start to the day for guests, adding significant value to their stay and ensuring many would gladly return.
Rooms
The rooms offer ample storage and extra seating, ensuring a comfortable stay. Despite the occasional mention of room-specific issues, such as the inability to fully close curtains or the need for replacing carpets, most guests seem satisfied with the overall maintenance and modernity of the accommodations.
A standout feature of the hotel is its breakfast, which guests describe as great with a variety of options, adding to the overall positive experience. The hotel’s location near the University of Kentucky and Good Samaritan Hospital also provides convenient access for those visiting these institutions. Altogether, the Holiday Inn Express Lexington-Downtown offers well-appointed, comfortable, and spacious rooms that cater well to the needs of its guests.
Beds
Cleanliness
Staff
Pool
Parking
Yes, Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG.
No, Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG.
Yes, Holiday Inn Express Hotel & Suites Lexington-Downtown University by IHG has a gym.
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