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Summary of reviewsThe Hilton Lexington Downtown is highly praised for its exceptional location, especially by guests visiting the nearby Rupp Arena. The direct connection to the arena and proximity to downtown Lexington's restaurants, bars and attractions make it an ideal choice for leisure and business travelers. Visitors appreciate the ease of access to local sights, shopping malls and business hubs, along with the convenience of nearby parking facilities.
Guests generally found the rooms to be spacious, clean and comfortable, often highlighting the excellent views and soundproofing. However, there were recurring issues with temperature control and some rooms needing updates. Despite these drawbacks, the hotel staff consistently receive high praise for their friendliness and helpfulness, notably at the front desk and restaurant.
The hotel’s breakfast offerings received mixed reviews. While many enjoyed the variety and quality of the food, some found the temperature and cost to be areas needing improvement. The on-site restaurant, The Triangle Grille, was well-received and the presence of a Starbucks added an extra level of convenience.
Cleanliness is another strong point with many guests noting the well-maintained and tidy environment. However, occasional lapses in housekeeping were mentioned. The pool area received positive feedback for its warmth and cleanliness, although complaints about its small size and sporadic maintenance issues were noted.
Parking is convenient and secure, albeit with additional costs and occasional difficulties in finding a space. Guests appreciated the valet service and the proximity of the parking garage to the hotel.
The beds generally provided a comfortable sleep experience, though a few guests mentioned they were smaller and less comfortable than expected.
Overall, Hilton Lexington Downtown stands out for its prime location, cleanliness and friendly staff, making it a popular choice for visitors to Lexington, despite a few areas needing attention for improvement.
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