Holiday Inn Express Lichfield by IHG

Lichfield 52.65220700, -1.83496600 , Wall Island, Birmingham Road, Shenstone (Show on Map)
8.2
Very Good


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Summary of reviewsHoliday Inn Express Lichfield by IHG, is highly regarded for its ideal location and accessibility, making it a practical choice for both business and leisure travelers. Positioned just off the motorway, the hotel offers easy access to key attractions like Drayton Manor, Lichfield centre and the National Memorial Arboretum. Despite being on an industrial estate, guests appreciate the quiet surroundings, ample free parking and nearby amenities.

The breakfast experience generally receives positive reviews. Guests find the breakfast delicious with a varied selection of hot and cold options. The breakfast being included in the room tariff adds to its value for money. Staff are praised for their attentiveness and ensuring a well-maintained buffet, though there are occasional comments about items running out quickly and inconsistencies in food quality.

Dinner receives mixed feedback. While the bar and pizza offerings are appreciated, the limited and often repetitive menu, coupled with high prices and sometimes subpar quality, have left guests desiring more variety. The availability of nearby dining options somewhat mitigates this issue.

Rooms at the Holiday Inn Express Lichfield are noted for their cleanliness and comfort with spacious interiors, comfortable bedding and strong, hot showers. However, some guests mentioned dated decor, inadequate lighting and noise disturbances due to thin walls. Despite these few drawbacks, the rooms generally meet the needs of short stays and families.

Cleanliness is a strong point for the hotel with many guests praising the spotless accommodations and well-maintained public areas. However, there are occasional reports of minor issues like dusty surfaces and neglected areas.

The hotel's staff consistently earn high praise for their friendliness, helpfulness and efficient service. Staff members, including Jack and Dave, are particularly noted for their exceptional customer service, making guests feel valued and well-cared for.

Free WiFi is another positive aspect with guests often mentioning the strong and fast internet connection, although there are occasional reports of slow speeds.

For families, the hotel offers a child-friendly atmosphere with staff interactions that are well-received. However, the room sizes may feel cramped for larger families and breakfast seating can be tight during busy periods.

Beds receive mixed reviews with many guests finding them comfortable and spacious, but some experiencing discomfort, particularly with the sofa beds.

For business travelers, the hotel’s proximity to business centers, soundproof windows, free WiFi and readily available parking make it a solid choice. Although the bar is seen as uninspiring and the surrounding area offers limited leisure activities, the overall convenience and professional amenities cater well to business needs.

In summary, Holiday Inn Express Lichfield by IHG, is praised for its strategic location, cleanliness, friendly staff and value for money with minor areas for improvement in dining variety, room decor and family accommodations.
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Categories
Family Friendly Hotel
This hotel offers comfortable and convenient accommodations for families visiting Lichfield. Its location provides easy access to local attractions and amenities.

Dog Friendly Hotel
The Holiday Inn Express Lichfield is a pet-friendly hotel.

Business Hotel
Holiday Inn Express Lichfield offers meeting spaces such as the Maple Room, accommodating up to 18 guests. It provides a comfortable and convenient location for small to medium-sized business meetings.

Hotel with Parking
This hotel offers ample free on-site parking for guests. The parking facilities are consistently praised for their convenience and accessibility.

Cheap Hotel
Offers affordable accommodation and is conveniently located near Birmingham Road. Guests can expect free on-site parking and essential amenities.

Hotel Taking Steps Towards Sustainability

Accessible Hotel

Room Types
Standard Room with Free Hot Breakfast A standard twin or double room will be allocated to you on arrival at the hotel's discretion. Your room and bedding preference is purely a request and not guaranteed.

Double Room with Free Hot Breakfast - Accessible A wheelchair accessible room suitable for up to 2 adults. This spacious room has a double bed, wider doorway, visual fire alarm and adapted bathroom facilities. It also features free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.

Standard Double Room with Sofa Bed and Free Hot Breakfast A family room suitable for up to 2 adults and 2 children aged under 12 years. The room features a double bed and pull-out sofa bed, free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower. If you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Standard Twin Room with Free Hot Breakfast A twin room suitable for up to 2 adults. This room features 2 single beds, free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.

Standard Double Room with Free Hot Breakfast A double room suitable for up to 2 adults. This room features a double bed, free WiFi, a 32-inch TV with Freeview and an en suite bathroom with power shower.

Guest Reviews
8.2
Very Good
Location
Located in a convenient spot just off the motorway and A5, the Holiday Inn Express Lichfield is well-regarded for its accessibility and proximity to key attractions. The hotel's location is highlighted as ideal for visiting Drayton Manor, Lichfield centre and the National Memorial Arboretum, making it a good choice for both leisure and business travelers. Guests appreciate the ease of getting to the hotel, the ample free parking and the quiet surroundings despite its proximity to main roads.

While the hotel is situated outside the Lichfield town centre on an industrial estate, this did not pose a major issue for many guests. The location is noted to be perfect for short drives to Lichfield, Tamworth and Sutton Coldfield. The presence of amenities such as a nearby McDonald's, other eateries and retail options added to the convenience of the stay.

For those attending events in the area or using the hotel as a base for further travel, the location is described as excellent. Additionally, the hotel’s quiet environment, soundproof windows and clean, comfortable rooms earned positive remarks. Breakfast and friendly staff also contribute to a pleasant stay, making it a favored choice for many travelers. Overall, the Holiday Inn Express Lichfield stands out for its strategic location, making it a practical and valued option for visitors.

Breakfast
Guests at the Holiday Inn Express Lichfield by IHG, generally express positive sentiments about the breakfast experience. Many reviews highlight that the breakfast is good, delicious and plentiful, describing it as varied and featuring a good selection of both hot and cold options. Exceeded expectations are frequently mentioned with some guests noting a range of choices including cereals, cooked items and continental options.

Several comments appreciate the breakfast's inclusion in the room tariff, considering it great value for money. Staff are often noted for being helpful and attentive, ensuring a well-supplied buffet and maintaining clean facilities.

However, a few guests noted areas that could be improved. There were occasional mentions of items running out quickly, food not being warm enough and a limited selection at times. Some also pointed out cleanliness issues with dishes and cutlery, while a fraction of reviews mentioned quality inconsistencies in the hot food, particularly the scrambled eggs.

Overall, the breakfast service is highly valued by guests, contributing positively to their stay, although there is room for minor improvements in variety and maintenance.

Dinner
At the Holiday Inn Express Lichfield by IHG, the dining experience in the evenings presents a mix of impressions. Positively, guests appreciate the bar, describing it as good and noting that it's open till late, which provides a pleasant space for relaxation. Pizza seems to get notable mentions with some guests specifically praising it as great and amazing. There is also a late night bar with reasonably priced offerings.

However, many reviews indicate significant areas for improvement. A recurrent theme is the limited choice on the dinner menu with some noting the menu did not change over several days. Vegetarians have options if they ask, but overall, guests found the evening meal selections both limited and uninspiring. The prices for snacks and meals are frequently mentioned as being quite high with some guests feeling that the quality did not justify the cost.

Dissatisfaction also extends to the quality of the food with descriptors like atrocious, awful and not fit for purpose surfacing in reviews. Complaints about dirty cutlery and some grubby areas of the restaurant also mar the dining experience.

In terms of variety and availability, the dinner options appear to be basic with some guests mentioning only pizzas or microwave meals being available. While there are nearby restaurants, many guests find the hotel's food choices quite limited and a lack of options for children is noted.

Overall, while the hotel provides some positive dining experiences, particularly with its bar and pizza offerings, the limited variety and high prices dampen the overall perception of the dinner experience at the Holiday Inn Express Lichfield.

Rooms
Holiday Inn Express Lichfield by IHG, generally offers clean and comfortable rooms, receiving positive comments for their cleanliness and tidiness. Many guests found the rooms to be spacious with necessary amenities, including tea and coffee facilities, a large bed and well-maintained interiors. The bedding was often highlighted as being comfortable and many appreciated having a strong, hot shower.

However, some aspects could use improvement. Several reviews mentioned that the rooms appeared a bit dated and occasionally lacked proper lighting. Noise levels were also a concern, as thin walls allowed sounds from neighboring rooms to be heard. Guests with mobility issues noted that room sizes could be restrictive.

On the positive side, reviews consistently commended the friendly and helpful staff. The hotel's practical location and good parking facilities were also appreciated. Small touches like the provision of heating when needed and sufficient supplies on the hospitality tray added to the convenience.

Despite some isolated issues with room maintenance and cleanliness, such as dusty areas, worn-out sofa beds or broken hairdryers, the overall impression was that the rooms met basic needs effectively, making it a suitable option for short stays and families.

Beds
At the Holiday Inn Express Lichfield by IHG, guest feedback on the beds presents a mixed picture. Many guests highlight the comfort, citing terms like "comfortable," "very comfortable," "comfy," and "immensely comfortable" to describe their sleep experience. They've appreciated features like large bed sizes, ranging from "big" to "humongous," with some even noting the availability of a "super king bed."

Cleanliness in bedding is generally well-received with descriptions such as "clean bed" and "comfortable and clean bed" frequently mentioned. The option to choose pillow types was also positively noted with descriptors like "soft" and "firm" indicating a customizable sleep experience.

However, not every guest shares a positive perspective. There are repeated mentions of discomfort with phrases like "uncomfortable bed," "beds not comfortable," and "beds were horrible." Issues with sofa beds appear frequently, described as "uncomfortable," "worn," and "not practical." Other specific complaints include beds being too small or narrow and mattresses having issues like sloping or being too soft.

In summary, while many guests find the beds to be spacious and comfortable, there are notable instances of discomfort, particularly concerning the sofa beds and some inconsistent quality in bedding and mattress conditions.

Cleanliness
Holiday Inn Express Lichfield, part of the IHG Hotel chain, frequently receives commendation for its cleanliness. Many guests praise the hotel's cleanliness, noting that both public and private areas are well-maintained with rooms often described as spotless and inviting. The hotel consistently maintains high standards of hygiene with many reviews mentioning exceptionally clean facilities, comfortable and well-presented rooms, as well as an overall tidy environment. The staff are frequently highlighted for their friendliness and helpful service, which adds to the welcoming atmosphere of the hotel.

However, some guests have noted inconsistencies. While many rooms are clean, certain areas show signs of neglect. Issues like dusty surfaces, dingy corners and unclean skirting boards have been reported. Some areas, such as hallways and certain amenities, are occasionally mentioned as needing more thorough cleaning. Despite these occasional lapses, the general consensus remains positive with guests appreciating the clean and comfortable accommodations, good location and the overall pleasant experience of staying at the hotel.

Ultimately, Holiday Inn Express Lichfield generally offers a clean, comfortable and reliable stay with excellent service and the additional convenience of a great location near the motorway.

Staff
The staff at the Holiday Inn Express Lichfield by IHG, consistently receive high praise from guests for their exceptional service and welcoming demeanor. Described as friendly, helpful and efficient, the staff are noted for going above and beyond basic customer service, often being attentive and accommodating to guests' needs. Specific mentions highlight certain team members, such as Jack and Dave, who stood out for their proactive and personable interactions, including thoughtful gestures like sending photos to assist with planning trips.

Reception staff frequently receive compliments for providing a warm welcome and making check-in processes smooth and pleasant. Guests also appreciate the attentive service during breakfast and commend the team for maintaining a welcoming atmosphere throughout the hotel.

Despite a few isolated criticisms regarding less friendly interactions or staff appearing overwhelmed, the overwhelming majority of reviews emphasize positive experiences with friendly, professional and accommodating staff members. The management and team at this hotel seem committed to ensuring guests feel valued and well-cared for during their stay.

Wi-Fi
Holiday Inn Express Lichfield by IHG, offers free WiFi throughout the property, providing guests with reliable internet access. Most reviews commend the hotel for having a strong and fast WiFi signal, which is available in the rooms and throughout the hotel. Guests frequently highlight the good speed and overall responsiveness of the connection. However, there are occasional comments about the WiFi being slow or not working as expected. Despite these few issues, the general consensus is that the complimentary WiFi is a positive aspect of the stay, offering convenience and reliability for various internet needs.

Family
Holiday Inn Express Lichfield by IHG, provides a mixed experience for families with children. Many guests appreciated the hotel's child-friendly atmosphere and noted that it is located in a nice area ideal for families. The communal areas are also well-suited for family gatherings and the staff, especially Nicky and Georgia, received high praise for their fantastic interaction with children.

The rooms offered for families, however, presented several challenges. Some reviews mentioned that the family rooms are small and the double bed is only suitable for one young child. Others pointed out that the bedrooms were not spacious enough for a family of four and the arrangements could often feel cramped and uncomfortable. Despite this, some guests found the rooms clean and somewhat spacious, adequate for their family needs.

Breakfast time seemed to be a lively part of the stay with children often running around, which families appreciated for its variety and the all-you-can-eat option. However, seating arrangements at breakfast could be problematic with families sometimes squashed into spaces that weren't spacious enough.

Overall, while the Holiday Inn Express Lichfield is praised for its welcoming environment and helpful staff, the compact room sizes and occasional noise issues can detract from the comfort levels for families. Despite these limitations, the location and general family-friendly atmosphere make it a suitable choice for short stays or special family events.

Business
Holiday Inn Express Lichfield by IHG, stands out as a solid choice for business travelers. The hotel's proximity to business centers is commendable, providing easy access for those on business trips. The facilities are well-suited for overnight stays and business travel, making it a good business hotel. The soundproof windows enhance the working environment by minimizing noise disruptions, ensuring productive stays.

Guests have praised the extremely helpful staff, especially appreciating their assistance during busy times. Free WiFi is available, which is a crucial amenity for business travelers. The spacious rooms are adequately furnished with office chairs and desks, creating a comfortable workspace. Meeting rooms and business conference facilities are also available, catering to various professional needs.

Ample parking space for cars and vans adds to the convenience, particularly for those traveling by car. Located in a business park, the hotel is surrounded by familiar establishments like Costa and McDonald's, providing easy options for quick meals.

However, some areas could use improvement. The bar has been described as uninspiring and expensive and some staff members appeared disinterested in their roles. The surrounding area doesn't offer much for leisure walking, which might be a downside for those looking to unwind outside the hotel premises. Cleanliness and polite house-keeping staff balance out these minor drawbacks.

Overall, Holiday Inn Express Lichfield is ideal for business stays, offering effective business services and a conducive environment for work, despite a few areas needing attention.

Accessible
Located in a convenient spot near NEC/Birmingham and Sutton Coldfield, Holiday Inn Express Lichfield offers admirable accessibility for disabled guests. The hotel features numerous accessible rooms, which are suitable for guests with mobility issues, including elderly disabled travelers. The ground floor has dedicated disabled rooms with good facilities such as wet rooms, walk-in showers and appropriately designed beds.

The staff is accommodating, making navigation around the hotel easier and the lift to upper floors is both functional and clean. Additionally, the hotel provides plenty of well-placed disabled parking spaces right by the front door, enhancing the ease of access.

While the general accessibility is commendable, some guests have noted that aspects such as room layout, softness of beds and positioning of shower seats could be improved. Issues with poor lighting, a sparse number of electrical sockets or USB ports and the occasional problem with shower fittings were pointed out. Nonetheless, the parking and access to rooms and amenities show that the hotel caters well to disabled guests, ensuring a generally comfortable stay.

Dog Friendly
Holiday Inn Express Lichfield by IHG, is a popular choice for travelers with dogs thanks to its accommodating and dog-friendly policies. Guests appreciate that dogs are welcomed and can accompany them in various areas of the hotel, including the restaurant for breakfast and the bar in the evenings. This inclusivity makes it convenient for pet owners who prefer not to leave their furry friends behind.

There are designated areas to walk dogs, which is an added benefit for pet owners. The hotel’s reception area allows guests to sit with their dogs, creating a welcoming atmosphere. The rooms themselves are dog-friendly and clean, further ensuring a comfortable stay for both guests and their pets.

Staff at the hotel are often praised for being dog-friendly and helpful, particularly in situations where last-minute changes are necessary. The staff's accommodating nature ensures that guests and their pets feel well taken care of.

However, the hotel does charge an additional fee for dogs, which some guests found to be on the higher side. While many guests found it worth the service, others were less pleased with the extra charges.

On the downside, not all guests are comfortable with the presence of dogs in the hotel and there have been instances of disturbance due to barking or noise from other dog-owning guests. Additionally, some visitors with allergies or personal preferences against pets have expressed concerns about the hotel's pet-friendly policy.

Overall, Holiday Inn Express Lichfield is a solid option for dog owners looking for pet-friendly accommodation with various facilities and services designed to ensure a pleasant stay for both humans and their canine companions.


No, Holiday Inn Express Lichfield by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn Express Lichfield by IHG.

Yes, Holiday Inn Express Lichfield by IHG welcomes dogs.

Yes, parking facilities are available at Holiday Inn Express Lichfield by IHG.

No, Holiday Inn Express Lichfield by IHG doesn't have a gym.

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