The hotel faces the bay of Rapallo at the popular Portofino coast. It is the only luxury hotel on this part of the Italian Riviera and offers luxuriously designed suites, an in-house spa, bars, restaurants, a beach club and event venues to host your meeting, wedding or party. The hotel also has a summer restaurant, the Eden Roc Lounge & Restaurant open at lunch and for dinner.
Summary of reviews
Overall, Excelsior Palace Portofino Coast provides an excellent five-star experience with exceptional service from friendly staff. Despite the hotel showing some age, it is very well managed and offers superb facilities and services for a comfortable and memorable vacation. The rooms are simply perfect, although the double beds may not be the most comfortable. Guests leave with an unforgettable and positive impression of this luxurious hotel.
LHP Hotel Santa Margherita Palace & SPA in Santa Margherita Ligure offers an inviting experience with its modern elegance and superb location. Centrally situated, guests enjoy easy access to the beach, ferry and train stations and the vibrant city center filled with shops, restaurants and attractions. The hotel's design is both elegant and contemporary, complemented by clean, well-equipped rooms and exceptional service. Despite its central location, the hotel maintains a quiet ambiance, providing a peaceful retreat after a day of exploring.
Guests generally commend the breakfast for its variety and quality, offering an ample selection of fruit, pastries, nuts and savory items, alongside gluten-free and healthy options. The breakfast service, extended until 11 AM, is highlighted for its friendly staff and pleasant atmosphere, particularly when dining in the courtyard. However, some guests noted areas for improvement such as limited choices and high costs.
The rooms are consistently praised for their spaciousness, cleanliness and modern aesthetics. Guests appreciate the comfortable large beds, functional design and amenities like private terraces and Jacuzzis. Though some mention small bathrooms and occasional annex access, these are minor concerns compared to the overwhelmingly positive feedback on room quality.
Cleanliness is a standout feature with immaculate rooms and well-maintained facilities contributing to a fresh, inviting atmosphere. The hotel's exceptional cleaning staff receive frequent praise for their efforts.
The staff are highly praised for their professionalism, friendliness and helpfulness, significantly enhancing guests’ experiences. Individuals like Feliciano and Mateo are often mentioned for their attentiveness and ability to make stays memorable.
While the wifi service received mixed reviews with some guests experiencing connectivity issues, the hotel’s spa is widely celebrated. The spa’s facilities, including a heated pool, sauna, Turkish bath, ice cave and relaxation area, as well as superb massages, offer a tranquil and rejuvenating experience.
The convenience of parking services is appreciated, despite the high cost, given the central location where parking can be challenging. Guests value the ease and security provided by the hotel’s parking assistance service.
Guest feedback on the beds is generally positive, noting comfort and cleanliness. Some found the mattresses and pillows too firm, but this did not overshadow the overall positive bedding experience.
Despite positioning itself as a 5-star hotel, many guests feel the LHP Hotel Santa Margherita Palace & SPA falls short of true 5-star standards, suggesting it aligns more with a high 3-star or mid-range 4-star experience. While the hotel’s ambiance and luxurious elements are appreciated, the overall consensus indicates the need for improvements to match the premium billing.
In summary, LHP Hotel Santa Margherita Palace & SPA is celebrated for its central location, clean and modern rooms, excellent staff and inviting spa. While breakfast and wifi require some improvement and the 5-star rating is debated, the hotel still offers a memorable and comfortable stay mingled with elements of luxury.
The Grand Hotel Alassio Beach & Spa Resort – The Leading Hotels of the World is lauded for its prime beachfront location and breathtaking sea views, which provide a tranquil yet centrally positioned getaway. Nestled by a beautiful private beach and close to local attractions, the hotel's setting is ideal for both relaxation and exploration. Guests consistently highlight the well-maintained interiors, clean rooms and very pleasant spa which enhance the overall positive experience.
The breakfast at the resort receives generally positive feedback, particularly for its diversity, excellent service and beautiful sea-front setting. The buffet with its assorted hot and cold options, is often described as a dream. However, some guests feel that it occasionally falls short of the five-star expectations due to limited variety and occasional service delays.
Dinner experiences reveal a more mixed reception with some guests finding the quality lacking, particularly at the Bistro restaurant. However, high-level cuisine at the GAZEBO and standout dishes, like pizza, receive praise. Dining on the beach is noted for its romantic ambiance and overall, while some improvements are needed, there are still enjoyable dining elements.
The rooms receive a mixed reception; while they are modern, comfortable and decorated with charming Art Deco touches, some guests note their compact size and inadequate storage, particularly the bathrooms. Maintenance issues with showers and bathtubs are also mentioned. However, rooms with sea views are particularly praised for their stunning vistas and the overall atmosphere is described as luxurious and calm.
Cleanliness at the hotel generally receives good feedback with well-maintained rooms, facilities and beach areas. However, some guests note inconsistent housekeeping standards and specific areas needing better upkeep. Despite these criticisms, the hotel’s beautiful seafront location, excellent spa and professional staff contribute positively to guests' experiences.
The staff at the Grand Hotel Alassio is widely accoladed for their friendliness, kindness and attentiveness. Guests often highlight the team’s professionalism and helpful nature, significantly contributing to the hotel’s esteemed reputation.
The spa receives glowing reviews for its array of amenities, including seawater pools, saunas and hammam areas. It is often referred to as serene and magnificent, offering excellent massages and wellness services that create a truly relaxing environment.
The pool area, complemented by the spa’s facilities, is appreciated for its spaciousness and cleanliness, although there are suggestions that the indoor pool could benefit from refurbishing. The private beach stands out for its cleanliness and well-organized facilities with complimentary sun loungers and umbrellas contributing to a highly enjoyable beach experience.
Beds in the hotel are generally praised for their comfort, though some guests mention that the bed sizes are smaller than expected and the firmness of the mattresses varies.
While the Grand Hotel Alassio has commendable aspects like customer care and spa facilities, some guests feel it falls short of five-star standards in areas such as room readiness, daily maintenance services and dining quality. Despite these shortcomings, many visitors believe that with service improvements, the hotel has the potential to be highly recommendable.
Grand Hotel Bristol Spa Resort by R Collection Hotels is highly praised for its prime and picturesque location, offering splendid views of the lake and sea. Perched on a hill with stunning vistas of the Gulf, it provides a tranquil yet accessible escape, just a 15-minute walk from the heart of Rapallo. Guests appreciate the hotel's convenient proximity to key attractions like Portofino and Cinque Terre, as well as its seamless transport options including a nearby bus stop and ample parking facilities with special perks like free outdoor parking and charging stations for electric cars.
Guests commend the resort's exceptional cleanliness, meticulous housekeeping and luxurious feel. Rooms are spacious, well-appointed and often come with enchanting sea and lake views, adding a touch of elegance to the stay. The comfort of the rooms, bolstered by adjustable air conditioning and amenities such as coffee machines and soft drinks, enhances the overall experience, though bed comfort receives mixed feedback.
The breakfast experience at the resort stands out for its variety, quality and stunning sea views from the breakfast terrace. Guests highlight the comprehensive and fresh buffet selection, along with attentive and polite service, contributing to a delightful start to the day. While occasional inconsistencies are noted, the overall consensus remains highly positive.
Dining at the resort is a mixed experience with the Le Cupole restaurant receiving high praise for its gourmet quality and exemplary service and the rooftop restaurant being lauded for its incredible views and high-class dining. However, some guests point to slow service and a lack of menu variety in other dining areas. Nevertheless, the positive aspects of the fine dining experiences significantly enhance the hotel’s luxury appeal.
The hotel's spa receives rave reviews for its top-notch facilities, cleanliness and panoramic views, offering a pampering and relaxing retreat with features like heated pools, saunas and sensory showers. The pool area also garners acclaim for its beauty, comfortable sun loungers and breathtaking views, though occasional issues with cleanliness and heating are mentioned.
The staff at Grand Hotel Bristol Spa Resort are frequently highlighted as a standout feature, known for their warmth, professionalism and attentive service. Many guests feel that the staff's efforts contribute significantly to the hotel’s five-star reputation. The resort's overall service quality, combined with its outstanding amenities and breathtaking location, makes it a memorable and luxurious choice for travelers.
Meliá Genova stands out for its prime location in a quiet, elegant neighborhood yet close to Genoa's historic center and major attractions. The peaceful surroundings with 1930s architecture and lush greenery offer serenity while providing easy access to the city's bustling areas. This makes it an ideal base for both leisure explorers and event attendees.
The breakfast buffet at Meliá Genova is frequently lauded for its extensive variety and high quality, offering a wide range of sweet and savory options, fresh fruit and barista-made coffee. With attentive and friendly staff, the overall breakfast experience is considered a highlight of the stay. Despite a few remarks about the high cost and limited vegan options, guests find the breakfast worth the price.
Dinner at the hotel's restaurant also receives high marks for its excellent cuisine, quality ingredients and pleasant ambiance. The professional and friendly staff contribute to a satisfying dining experience with thoughtful gestures like anniversary offerings enhancing guest enjoyment. While some guests noted a desire for menu variety and commented on the high prices, the overall sentiment is positive.
Rooms at Meliá Genova are consistently praised for their beauty, cleanliness, spaciousness and modern amenities. Guests appreciate the panoramic terraces, large bathrooms and the treats provided for children and adults. Housekeeping maintains an exceptional standard of cleanliness, often cleaning twice a day. Despite occasional remarks about room size and temperature control, the overall satisfaction with room comfort and quality is high.
The hotel's cleanliness extends beyond the rooms with spotless common areas and a modern, well-maintained structure. The committed staff ensure a hygienic environment, earning high recommendations from cleanliness-conscious travelers.
Staff at Meliá Genova are frequently highlighted for their exceptional service, professionalism and warmth. Guests appreciate their helpfulness, multilingual abilities and the welcoming atmosphere they create. The valet and bellboy services are particularly commended, reinforcing the hotel's reputation for excellent customer service.
The free wifi at Meliá Genova is both fast and dependable, receiving positive remarks for its stable connection and user-friendly login process across various hotel areas.
The spa and gym receive mixed feedback. Guests appreciate the modern, well-equipped facilities and the relaxing atmosphere. However, additional fees for spa access, non-functional services and small facility sizes are points of contention. The pool, although clean and inviting, is criticized for its small size, cold water and extra charges, which some guests find inconsistent with the hotel's five-star rating.
Parking services, specifically valet parking, are praised for their convenience and efficiency. However, high daily rates are frequently noted as a downside.
In summary, Meliá Genova excels in location, service, cleanliness and overall guest experience, making it a remarkable choice for visitors to Genoa. Some aspects such as additional costs and small facility sizes offer room for improvement.
Categories
Indoor Pool
5 Star
Pool
Heated Pool
Indoor Pool
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-5 out of 5 hotels in Liguria