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Summary of reviewsMama Shelter Lille enjoys a stellar reputation among travelers, largely due to its prime location, delightful dining experiences and stylish, comfortable accommodations. Situated conveniently near major transit hubs like Eurostar and Lille Flandres train stations, the hotel offers easy access to the historic old town, city center and shopping destinations such as Westfield Euralille. Guests find the proximity to the vibrant town center, serene parks, restaurants and attractions incredibly appealing, making it an ideal base for exploring Lille.
The breakfast at Mama Shelter Lille stands out for its extensive, varied and high-quality buffet. Guests describe it as amazing, incredible and among the best they’ve had. Fresh local specialties and high-quality products are regularly replenished and the cozy, well-decorated ambiance further enhances the experience. Despite occasional crowding, the hearty and delicious options, including a breakfast cocktail bar and DIY juice station, make breakfast a highlight of the stay.
Dinner experiences receive equally high praise with the cozy, atmospheric bar and restaurant being popular for its vibrant ambiance and trendy decor. Guests commend the quality of food and service despite occasional critiques of the limited and pricey menu. The rooftop bar with nice views adds to the appeal. Guests recommend securing a table in advance due to the restaurant's popularity.
The rooms at Mama Shelter Lille are noted for their unique, modern decor, cleanliness and comfort. Spacious and well-maintained, they feature excellent soundproofing and practical amenities like large televisions and well-equipped bathrooms. While there are minor issues like occasional noise from air conditioning and limited storage space, the overall comfort and stylish interiors leave a positive impression. Beautiful city views from higher floors add to the charm.
The hotel receives considerable praise for its cleanliness with spotless rooms and well-maintained common areas. COVID-19 sanitary measures are well-implemented, enhancing the hotel's reputation for hygiene. Although there are occasional lapses in bathroom cleanliness, the general consensus remains overwhelmingly positive.
The professional, courteous and friendly staff significantly enhance the overall experience at Mama Shelter Lille. Described as warm, welcoming and attentive, the team—including standout members like Rachel and Marvin—adds to the energetic and cheerful atmosphere of the hotel. Their helpfulness and ability to communicate efficiently in English ensure a pleasant stay for all visitors.
Guests appreciate the reliable and secure Wi-Fi, often describing it as fast and efficient. The connection is strong throughout the rooms, adding convenience to their stay. Features like Chromecast and Airplay are available, though occasional issues occur.
Reviewers have mixed feelings about the parking facilities. While the secure, attached garage—complete with EV charging stations—is convenient, the tight space and high daily costs are notable drawbacks. Better organization and more diverse parking options could enhance this aspect of the hotel.
Mama Shelter Lille is family-friendly, offering services and rooms that accommodate travelers with children. A welcoming vibe and a central location make it suitable for family stays, although it may not be ideal for older guests or those concerned about adult content exposure.
The comfort and quality of the beds consistently receive high marks, contributing to restful and refreshing sleep. Guests frequently describe the mattresses and pillows as exceptionally comfortable, marking the bedding as a standout feature of their stay.
Overall, Mama Shelter Lille excels as a three-star hotel, offering good value for money with its chic and relaxed atmosphere. It seamlessly blends modern aesthetics with comfort and convenience, making it a favored choice among varied travelers. Show more
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Dog Friendly Hotel
Located in Lille, Mama Shelter is a design hotel that welcomes pets. It provides modern comfort and an ideal location, close to both of the main train stations of Lille. Each room is cosy, with warm lighting and trendy decoration, and each bed provides a dreamy...
Business Hotel
Mama Shelter Lille provides 4 ateliers, a Viranda, and a Breakroom for corporate events, accommodating up to 120 people. These spaces are modular and adaptable to different needs. The Breakroom includes a bar, coffee machine, Wi-Fi, and arcade games.
Hotel with Parking
This hotel provides a valet parking service and an on-site car park, which includes electric vehicle charging stations. This offers convenience and supports environmentally friendly travel.
EV charging stations
Accessible Hotel
This hotel offers a specific 'Large Mama Double Accessible' room type. It also features extensive accessible public areas including a wheelchair-accessible business center, public washroom, and restaurant, along with an elevator and wheelchair-accessible parking.
Hotel with EV Charging Stations
Mama Shelter Lille features a well-maintained parking garage equipped with multiple EV charging stations, making it easy for guests to charge their vehicles overnight.
Family Friendly Hotel
3-Star Hotel
Room Types
Medium Mama Double RoomThe double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
Large Mama Double RoomThe double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a wardrobe, a safe deposit box, a tiled floor, a carpeted floor, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Medium Mama Twin RoomThe twin room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The twin room features a wardrobe, a safe deposit box, a tiled floor, a carpeted floor and a flat-screen TV with streaming services. The unit offers 2 beds.
Small Mama Double RoomThe double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.
Guest Reviews
8.4
Very Good
Location
Mama Shelter Lille boasts a prime location, perfect for both leisure and business travelers. Its proximity to major transit hubs like Eurostar and Lille Flandres train stations makes it incredibly convenient for those arriving by train with many reviews highlighting it's just a short walk away. Centrally situated, the hotel allows easy access to the historic old town, bustling city center and major shopping destinations like Westfield Euralille. Guests appreciate the easy stroll to a wide array of activities, restaurants and attractions that Lille has to offer.
This modern hotel not only stands out for its strategic location but also for its stylish interior and fun ambiance. It offers an ideal base for exploring Lille, whether you're in town for a weekend of shopping or a cultural getaway. The convenience of being within walking distance to everything, from the vibrant town center to serene parks, adds to the appeal. With excellent geographical positioning, visitors can seamlessly blend relaxation and sightseeing. The combination of a top-notch location and high comfort levels makes Mama Shelter Lille a favored choice among travelers.
Breakfast
At Mama Shelter Lille, guests consistently praise the breakfast experience, highlighting an extensive, varied and tasty buffet. The array of choices ensures there is something for everyone, from fresh local specialties to high-quality products. Reviewers commend the hearty and delicious options available each morning, frequently describing the breakfast as amazing, incredible and among the best they've had. The breakfast setup is noted for its excellent organization, even during peak hours, though it can get crowded, leading to some waiting for tables or specific items.
Guests appreciate the generous servings with offerings regularly replenished to maintain availability. Many find the breakfast worth the cost, despite remarks about its high price. The friendly and professional staff also receive positive mentions, contributing to an overall pleasant dining experience. Variety and freshness are recurring themes with options ranging from savory to sweet and delightful extras like a breakfast cocktail bar and the possibility to make your own juices.
The ambiance of the breakfast area is frequently described as cozy and well-decorated, enhancing the overall experience. Whether enjoying a relaxing Sunday brunch or a quick start to the day, the breakfast at Mama Shelter Lille leaves guests more than satisfied, making it a highlight of their stay.
Dinner
Mama Shelter Lille offers a delightful dining experience that has garnered an array of positive feedback. Guests appreciate the cozy and atmospheric bar and restaurant, often praising the pleasant ambiance and trendy decor. The bar stands out for its excellent cocktails and vibrant atmosphere, making it a popular spot for both hotel guests and visitors.
Dinner at the hotel is highly recommended with many guests noting the quality of the food and service. The menu, while sometimes deemed a bit limited and expensive, generally receives high marks for its delicious and fresh dishes. The restaurant’s varied and tasty menu makes for an enjoyable dining experience, from casual meals to more festive occasions.
Despite some minor critiques about high prices and occasional overcrowding, the food is frequently described as excellent with some standout meals and exceptional service. The rooftop bar is another highlight, offering a nice view and adding to the overall appeal of the dining options at Mama Shelter Lille.
However, it's worth noting that the restaurant can get busy and securing a table might be challenging. A few guests experienced long wait times or found the seating arrangements too close for comfort. Nonetheless, for those who manage to dine here, the experience is generally rewarding. Whether for a casual drink, a family meal or a special evening out, the restaurant and bar at Mama Shelter Lille come highly recommended by many of its patrons.
Rooms
Mama Shelter Lille offers rooms that are both comfortable and stylish, captivating guests with their unique and modern decor. The rooms are generally described as spacious, clean and well-maintained with tasteful and fun decorations that create a cozy and welcoming atmosphere. Many guests appreciate the excellent soundproofing, ensuring a peaceful stay and report that the rooms look just like the photos advertised online.
Comfort is a key highlight with many noting the super comfortable beds and pleasant room layouts. The functional design includes practical amenities such as large televisions and well-equipped bathrooms, although some guests noted minor issues like occasional noise from the air conditioning and a lack of storage space. Despite a few mentions of smaller room sizes and underheated conditions, the overall comfort and cleanliness remain standout features.
Views from some rooms, especially those on higher floors, offer beautiful sights of the city rooftops, adding to the charm. Special touches and unique decorations further enhance the overall experience, making stays memorable. The convenient location and friendly atmosphere contribute to the hotel's appeal, making Mama Shelter Lille a comfortable and stylish choice for travelers.
Beds
Travelers visiting Mama Shelter Lille have frequently praised the comfort and quality of the beds and bedding. Guests consistently highlight the comfort of the mattresses and pillows, often describing them as exceptionally or super comfortable. Many point out that the bedding is of top quality, contributing to restful and refreshing sleep. Descriptions such as comfy, very comfy and perfect bedding reflect the positive overall sentiment. High-quality bedding and the overall sleeping arrangements are often cited as significant aspects of their stay. While there are occasional mentions of less favorable experiences, such as a too-soft mattress or discomfort leading to back pain, these are outweighed by numerous commendations of the excellent, immaculate and ultra-comfortable bedding. This focus on superior bedding quality consistently appears as a standout feature, offering a great night's sleep at Mama Shelter Lille.
Cleanliness
Mama Shelter Lille has earned considerable praise for its cleanliness across guest reviews. Visitors repeatedly highlight the impeccable condition of the rooms, using terms such as "very clean," "super clean," and "room spotlessly clean" to describe their experiences. The entire hotel, including common areas, maintains high standards of cleanliness, which have been noted as consistently up to par by many guests. The COVID-19 sanitary measures were appreciated and well-implemented, further enhancing the reputation for cleanliness.
Most guests report that rooms are not only clean but also comfortable and stylish with clean bathrobes, towels and linens consistently provided. The cleaning staff appears diligent, ensuring rooms are neat, tidy and even soundproof, contributing positively to the overall guest experience.
However, some reviews mention issues with bathroom cleanliness, indicating occasional lapses such as dirty tiles, dusting oversights and drainage problems. A few guests felt the bathrooms needed more thorough cleaning and noted that cleaning timing could be better coordinated to avoid inconvenience.
Despite these isolated comments regarding bathroom cleanliness, the general consensus remains overwhelmingly positive. Guests appreciate the hotel's stylish, family-friendly atmosphere and the helpful, friendly staff. Mama Shelter Lille is noted for its excellent overall cleanliness and modern, comfortable rooms, making it a commendable choice for travelers seeking a well-kept and pleasant environment.
Staff
The staff at Mama Shelter Lille consistently receive high praise for their professional, courteous and friendly demeanor. Guests often describe the hotel team as warm, welcoming and attentive, providing excellent service that contributes significantly to the overall positive experience. The personnel, including those at the front desk and restaurant, are highlighted for being exceedingly helpful, charming and accommodating. Specific mentions of staff members like Rachel and Marvin exemplify the personalized and kind interactions that guests appreciate. The youth and dynamism of the staff add to the hotel's energetic and cheerful atmosphere, making it a welcoming place whether for check-in, assistance with the French language or general inquiries. The consistent friendliness and helpful nature of the staff, combined with their professionalism and ability to communicate efficiently in English, ensure a pleasant stay for all visitors.
Wi-Fi
Mama Shelter Lille has received generally positive feedback for its Wi-Fi services. Guests have praised the hotel for its reliable and secure Wi-Fi, often describing it as fast and efficient. Many visitors appreciated the strong connection in their rooms and noted that the internet access was free, adding to the convenience of their stay. Features like Chromecast and Airplay were mentioned, although not always functioning perfectly. While there were some isolated comments regarding occasional Wi-Fi issues, the overall sentiment from the reviews is that Wi-Fi at Mama Shelter Lille is of high standard and meets the expectations for a good, three-star hotel.
Parking
Visitors to Mama Shelter Lille have shared a range of experiences regarding the hotel’s parking facilities, indicating both positive aspects and areas for improvement. Parking is available directly at the hotel in a private garage, which many find to be a significant convenience. The facility is secure and even offers electric charging points, which has been positively noted. Additionally, having parking included in the overall stay or knowing parking is attached to the hotel has been appreciated by guests.
However, several reviews point out that the parking garage is quite tight and could be challenging for larger vehicles with some describing maneuvers as complicated. The limited number of spaces can also be an issue, as the garage sometimes fills up and cannot be reserved in advance, which has led to frustrations for some guests. High parking costs are another common concern with fees typically around 19-20 euros per day considered steep by several reviewers.
The organization and clarity regarding parking and access information could be improved, as some guests found it difficult to find the entrance or navigate the garage. Additionally, certain reviews suggest that the overall parking situation might benefit from better management and possibly more diverse options to accommodate a larger number of vehicles.
Overall, while the secure and attached parking garage is seen as a valuable amenity, some logistical and pricing aspects leave room for improvement.
EV charging stations
Mama Shelter Lille provides a convenient and eco-friendly solution for travelers with electric vehicles. The hotel features a well-maintained parking garage equipped with multiple EV charging stations. Guests appreciate the availability of these electric charging points, making it easy to charge their vehicles overnight. The presence of an EV plugin station underscores the hotel's commitment to sustainable travel, allowing guests to enjoy their stay without worrying about their car’s battery.
Family
Mama Shelter Lille has garnered favorable reviews for its family-friendly environment, making it a suitable choice for travelers with children. The hotel's layout and services are convenient for family stays, ensuring that both children and parents feel welcome and safe. Available family rooms, as well as family parking, add to the ease of staying at this location. The establishment is situated in a family-friendly area, which adds another layer of convenience and assurance for those traveling with kids.
Guests have mentioned the mixed crowd, highlighting that the hotel caters to a variety of age groups, including young kids and teenagers, ensuring that all family members have something to enjoy. The family-friendly ambiance extends to the common areas, where a cozy bar and a pleasant atmosphere enhance the overall experience. Mama Shelter Lille is well-suited for celebrating special occasions such as birthdays, as noted by guests who have enjoyed such events with their loved ones.
While the hotel is safe and perfect for families, a few guests have pointed out that it might not be suitable for older people or those concerned about exposure to adult content. Nonetheless, the positive aspects, such as a central location and a welcoming vibe, make it a great option for families seeking a memorable and comfortable stay.
3 Star
Mama Shelter Lille impresses as a modern three-star hotel, seamlessly blending good value for money with a chic and relaxed atmosphere. Guests appreciate the decorative flair that elevates it beyond a standard stay, making it appealing for a varied clientele. Despite its three-star rating, which aligns with the quality and cleanliness expected, the hotel's design and ambiance contribute to a notably pleasant experience.
The hotel maintains a professional yet laid-back vibe, perfect for a comfortable stay without the frills. Rooms are clean and standard, adhering to the three-star expectations, though they do not offer any extraordinary features. Some minor oversights, such as the absence of shower gel, are noted, but these do not significantly detract from the overall positive impression.
While the concept and execution of the hotel are commendable, some guests feel it can come across as overly focused on monetary gain. Despite this, the consensus is that Mama Shelter Lille delivers a solid and enjoyable three-star stay, characterized by its good quality and value.
Business
Mama Shelter Lille emerges as a great choice for business travelers, offering business-friendly services and commendable connectivity. Many reviews highlight its excellent value for money, making it an appealing option for those on a short business trip. It provides an inviting environment for business meetings and overall is well-suited for business travel.
The decoration and breakfast also received praise, adding a touch of charm to the stay. Flexibility in dining options is a notable feature, allowing guests to bring dinner to their rooms if they prefer. Guests found the hotel great for business stays with tools and facilities that cater to professional needs.
However, the absence of a real lounge area or bar, limited space to relax outside the restaurant and a somewhat late check-in time at 3 pm could be points of consideration. Some noted it to be a bit expensive for a business stay and while it's ideal for social activities, it might be less so for those seeking a quieter, more focused business environment. Nonetheless, positive feedback from business travelers often highlights the overall satisfaction with the hotel’s offerings.
Accessible
Mama Shelter Lille is noted for its accessible location and secure access, making it a convenient choice for travelers with disabilities. Guests have praised the hotel’s layout and facilities, finding public areas and amenities easy to navigate. The rooms are designed to accommodate different accessibility needs, including pleasant accessible rooms and bathrooms structured for those with reduced mobility. The hotel is service animal friendly, enhancing its accessibility quotient further.
While the hotel's central location is appreciated, some guests have noted challenges in finding it despite GPS guidance and mentioned the parking garage as difficult to access. Additionally, the accessible bathroom is functional but could be improved with better water containment methods during showers. Nonetheless, the general consensus leans towards a positive experience for guests requiring accessible features.
Dog Friendly
Mama Shelter Lille receives high marks from guests for its dog-friendly facilities and policies. The hotel boasts a welcoming atmosphere for pets with several mentions of dogs being well taken care of upon arrival. Guests have noted the small but thoughtful amenities, such as mats and water bowls, provided specifically for their canine companions. The staff is described as friendly and accommodating towards dogs, ensuring that pets feel just as welcome as their owners. Overall, the hotel's commitment to being pet-friendly stands out, making it an excellent choice for travelers with dogs.
No, Mama Shelter Lille doesn't have any pool.
No, a spa isn't available at Mama Shelter Lille.
Yes, Mama Shelter Lille welcomes dogs.
Yes, parking facilities are available at Mama Shelter Lille.