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Summary of reviewsSéjours & Affaires Lille Europe shines primarily for its prime location and friendly staff, making it an excellent choice for travelers visiting Lille. Positioned conveniently between Lille Flandres and Lille Europe train stations, the hotel offers easy access to transportation, the vibrant city center and the Euralille shopping mall with its extensive array of shops and a large Carrefour supermarket. This strategic location makes exploring Lille's historic sites, shopping centers and cultural venues extremely convenient while also providing a tranquil retreat after a busy day. Guests frequently commend the friendly and attentive nature of the hotel staff, which significantly enhances the overall guest experience.
The rooms, while spacious and practical, include functional kitchenettes ideal for families and longer stays. Despite some reports of outdated furniture and cleanliness issues, the layouts are generally satisfactory with many guests appreciating the comfortable beds and ample electrical outlets. Although some rooms require maintenance and more thorough cleaning, the overall spaciousness and practicality make them a viable option for those seeking functionality and comfort.
The breakfast service at Séjours & Affaires Lille Europe receives mixed reviews. Positively, it is often praised for its good value, hearty offerings and the kindness of the service staff. Guests valued the option of a takeaway breakfast and the convenience of having a kitchenette in their rooms. However, the breakfast room is sometimes seen as too small and the buffet as limited with complaints about a lack of hot food and fresh fruits.
WiFi services at the hotel are inconsistent with some guests experiencing good connectivity while others face difficulties in connecting, especially in the evenings. Nightlife around the hotel is vibrant, a plus for those interested in local culture and social scenes, although this can occasionally lead to noise disturbances.
The hotel stands out for its pet-friendly policies, especially for dog owners with no additional charges and amenities specifically for pets, making it convenient for walks and trips to nearby dog parks.
Overall, Séjours & Affaires Lille Europe is recommended for its convenient location, friendly staff and practical room amenities, though some improvements in cleanliness, breakfast options and WiFi reliability would further enhance the guest experience. Show more
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Categories
Dog Friendly Aparthotel
Aparthotel near Nightlife Spots
Aparthotel with Free Wi-Fi
Room Types
Studio (2 Adults)Features a seating and dining area, and a fully equipped kitchenette.
2 Room Apartment - 3 or 4 PeopleA 1-bedroom apartment with a sofa bed in the separate living room.
Superior Studio (4 People)Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. A seating area with a flat-screen TV, a desk and a private bathroom are featured in this studio. The unit offers 2 beds.
Two-Bedroom ApartmentThis apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a bath or a shower and free toiletries. Guests can make meals in the kitchen that has a stovetop, a refrigerator, kitchenware and a microwave. The apartment features a coffee machine, a seating area, a dining area, heating and a flat-screen TV. The unit has 5 beds.
Guest Reviews
7.0
Good
Location
Séjours & Affaires Lille Europe is praised extensively for its exceptional location, making it a prime choice for travelers visiting Lille. Situated between Lille Flandres and Lille Europe train stations, the hotel provides convenient access to transportation, making arrivals and departures straightforward. Guests appreciate the proximity to the vibrant city center, allowing them to explore Lille's historic sites, shopping centers and cultural venues on foot. The adjacency to the Euralille shopping mall with its comprehensive range of stores and a large Carrefour supermarket, adds to the convenience.
The hotel's central position also facilitates easy access to public transport, including the metro and buses. For those attending conventions or events, the nearby Grand Palais is a notable advantage. The accessibility to local amenities, such as shops, restaurants and theaters, enhances the overall guest experience.
Moreover, the accommodation is noted for being quiet despite its central location, offering a tranquil retreat after a day’s exploration. This strategic position, combined with the positive remarks on friendly staff and the functional facilities, make Séjours & Affaires Lille Europe an attractive option for both short stays and extended visits.
Breakfast
Séjours & Affaires Lille Europe offers a breakfast experience that has received mixed reviews from guests. On the positive side, many have praised the breakfast for being very good value for the price, describing it as hearty, filling and typically French with a good range of items like croissants, jams, cheeses and ham. The service staff is frequently noted for their kindness and helpfulness and the possibility of having a takeaway breakfast is appreciated. Some guests found the breakfast generous and satisfying, mentioning the pleasant atmosphere and the option to enjoy a leisurely meal.
However, several guests have pointed out areas for improvement. The breakfast room is often described as too small to accommodate the morning rush and the buffet spread is considered by many to be limited and basic with complaints about a lack of hot food, fresh fruits and diversity in options. Issues such as the breakfast ending too early at 9am and occasional shortages of food items, were also highlighted. Additionally, some guests found the breakfast to be expensive for what was offered with specific remarks about the need for product quality improvements and better organization.
The availability of a kitchenette in the rooms provides an alternative for those who prefer to manage breakfast on their own, a feature that some guests found convenient. Despite the mixed feedback, the breakfast at Séjours & Affaires Lille Europe is generally seen as good with potential for enhancements in variety and overall service quality.
Rooms
The Séjours & Affaires Lille Europe offers a mix of spacious and comfortable accommodations, featuring functional kitchenettes and well-thought-out amenities. Many guests appreciated the large studios, which include conveniences like refrigerators and cooking utensils, making them ideal for families and longer stays. The rooms are generally described as clean and practical, supplemented by helpful extras such as plenty of electrical outlets, comfortable beds and satisfactory layouts.
Guests also noted the favorable location, which is conveniently close to train stations and within walking distance to main city attractions. The high floors offer lovely views of the city and a good amount of natural light.
On the downside, several reviews pointed out that the accommodations often appear outdated and in need of maintenance, such as worn furniture, malfunctioning electrical items and insufficient soundproofing. There were also frequent mentions of issues with cleanliness, such as dirty towels, unclean floors and dusty areas.
Despite some aspects that need improvement, the overall spaciousness and practicality of rooms make Séjours & Affaires Lille Europe a viable option for travelers seeking functionality and convenience.
Beds
The beds at 'Séjours & Affaires Lille Europe' have received mixed feedback from guests. The main beds are frequently described as comfortable and equipped with good quality bedding with some guests appreciating the fantastic variety of pillows available. Many guests found the bedding to be soft and firm enough, contributing to a good night's sleep.
However, the comfort of the sofa beds is a recurring issue in the reviews. The sofa beds are often reported as uncomfortable with descriptions including firm, squeaky, old and outdated. Some visitors noted issues such as thin mattresses, defects and bedding that wasn't very clean. The lack of a real duvet for the sofa beds was also mentioned frequently. Moreover, complaints about the noise from the beds, either squeaking or from the proximity to Lille Flandres train station, were highlighted by several guests.
Overall, while the primary beds are praised for their comfort, the hotel needs to address the significant dissatisfaction regarding the sofa beds to ensure a more consistent guest experience.
Cleanliness
Séjours & Affaires Lille Europe appears to have significant issues with cleanliness according to guest reviews. While there are mentions of rooms being spacious and clean and some guests found their rooms clean and well-laid out, the majority of comments highlight numerous cleanliness deficiencies. Common criticisms include dirty floors, dusty spaces and unclean kitchens and bathrooms. Guests often noted mold in the showers, greasy dishes and unpleasant stale smells. Issues such as dirty windows, stained sheets and unclean bedding were frequently mentioned and the general consensus suggests that cleaning is insufficiently thorough with some rooms being described as extremely dirty.
Maintenance problems also contributed to the negative experiences with reports of broken fixtures and poorly flushed toilets. Some guests had to manually clean their rooms due to the poor state they found them in upon arrival. It seems the establishment struggles with keeping up with high standards of hygiene and many noted that these issues detract significantly from the accommodations despite its convenient location and decent room layouts. Despite some instances of clean and well-maintained rooms, the overall impression is that the hotel's cleanliness needs substantial improvements.
Staff
The staff at 'Séjours & Affaires Lille Europe' generally receive high praise for their welcoming attitude and helpful demeanor. Many guests appreciated the friendly and attentive nature of the reception and breakfast staff, noting their professionalism and willingness to respond to all needs. Guests frequently described the staff as kind, polite, smiling and approachable with some highlighting specific employees who went above and beyond to ensure a pleasant stay.
On many occasions, the staff were commended for being proactive and supportive, such as quickly resolving issues with room changes and providing good local tips and essential amenities like ironing boards. The check-in process was often described as smooth and guests appreciated the luggage storage services offered by the hotel.
However, it is noteworthy that some guests experienced less favorable interactions with certain staff members described as rude, uncooperative or inattentive. Issues included poor communication, minimal customer service at times and a lack of responsiveness. Despite these occasional negative reviews, the positive experiences predominantly depict a hotel where the staff's friendliness and helpfulness play a significant role in enhancing the overall guest experience.
Wi-Fi
Séjours & Affaires Lille Europe receives a mixed bag of reviews when it comes to their WiFi service. On the positive side, some guests found the WiFi connection to be quite good with comments noting that the WiFi worked consistently well and was excellent in certain respects. However, others experienced a range of issues including slow WiFi in the evenings, difficulty connecting to the secured network and weak or unavailable service. Some guests reported that the internet was very hard to connect to or that the service was subpar and even nonexistent during their stay. While the connectivity seems to work well for some, it appears that improvements could be made to provide a more reliable and consistent internet experience for all guests.
Nightlife
Séjours & Affaires Lille Europe offers a strategic location close to attractions such as the Casino Barriere theater, making it appealing for culture enthusiasts. The area is vibrant, especially during the flea market, which adds a memorable atmosphere and a palpable party vibe that guests appreciate. However, this energetic nightlife can lead to noise disturbances with guests often noting rooms can be noisy due to nearby bars and late-night revelers. Some reviews mention disruptive noise from construction and the station, as well as issues with other guests partying in the halls and rooms late into the night. Despite these factors, the hotel's location remains a draw for those wanting to immerse themselves in Lille's active nightlife scene.
Dog Friendly
Séjours & Affaires Lille Europe emerges as an accommodating choice for travelers with pets, particularly dogs. It stands out for its pet-friendly policies, allowing guests to bring their furry companions without any extra charges. The establishment offers amenities specifically for dogs, ensuring a comfortable stay for both pets and owners. Its proximity to local dog parks and pet-friendly spots adds to the convenience, providing ample space for dog-walking and further enhancing the experience for pet owners. Despite minor issues like traces of animal fur, the overall reception towards pets is notably positive, making it a reliable option for those traveling with their dogs.
No, Séjours & Affaires Lille Europe doesn't have any pool.
No, a spa isn't available at Séjours & Affaires Lille Europe.
Yes, Séjours & Affaires Lille Europe welcomes dogs.
No, parking facilities aren't available at Séjours & Affaires Lille Europe.
No, Séjours & Affaires Lille Europe doesn't have a gym.