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Summary of reviewsThe DoubleTree by Hilton Baltimore - BWI Airport garners mostly positive reviews from guests, particularly highlighting its convenient location, comfortable accommodations, and friendly staff. The hotel's strategic position near the Baltimore/Washington International Thurgood Marshall Airport, complemented by a 24-hour shuttle service, makes it a preferred choice for travelers with early flights. Its proximity to major highways allows easy access to Baltimore, Annapolis, and various regional amenities, earning praise for its accessibility and safety.
Guests also appreciate the overall cleanliness of the property, noting the immaculate rooms and freshly renovated lobby and bar area. The comfort of the rooms stands out, with many guests enjoying the spacious and well-furnished setting along with the extremely comfortable beds. Although some found the decor a bit dated and noted minor issues with bathroom amenities, the rooms generally fulfill their purpose as a quiet retreat and a convenient hub for travelers.
The hotel staff receives commendations for their professionalism and warmth, significantly enhancing the guest experience from check-in to check-out. Specific staff members like Miss Jackie, Jo, and April are recognized for going above and beyond to ensure guest satisfaction. This courteous service extends to the restaurant and shuttle drivers, further improving the stay.
Dining at the hotel offers a satisfying experience, particularly during dinner, with a variety of well-received meal options and a pleasant atmosphere bolstered by strong drinks. While breakfast receives mixed feedback, the staff's enthusiastic service remains a highlight.
Guests find the accommodation to provide great value, illustrating characteristics befitting a four-star hotel. Business travelers note the property's efficiency and convenience, particularly for conferences and events, making it an ideal choice for work-related stays.
Overall, the DoubleTree by Hilton Baltimore - BWI Airport stands out for its comfort, service, and practicality, earning heartfelt recommendations and repeat visits from many guests. Show more
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Categories
Dog Friendly Hotel
This hotel is considered one of the best pet-friendly options in the area. It offers a comfortable stay for both you and your pet.
Business Hotel
The DoubleTree offers a business center, meeting rooms, and other services tailored to business travelers. Its location near the airport and major highways makes it a practical choice for those needing easy access to transportation.
Hotel with Gym
This hotel features a fitness center and an indoor pool, offering convenient workout options. It's ideally suited for travelers needing airport access.
Hotel with Outdoor Pool
An outdoor pool is available at this hotel. It offers a convenient recreational facility for guests near the BWI Airport area.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Accessible Hotel
4-Star Hotel
Room Types
King Room with Sofa Bed - Non-SmokingThis room features a sofa bed, flat-screen TV, coffee-making facilities, and an iPod dock.
Queen Room - Non-SmokingThis room features a flat-screen TV, coffee-making facilities, and an iPod dock.
Double Room with Two Double Beds - Non-SmokingThis room features a flat-screen TV, coffee-making facilities, and an iPod dock.
King Room Accessible Tub - Mobility Access/Non-SmokingThis accessible room features a flat-screen TV, coffee-making facilities, and an iPod dock.
King RoomThe unit has 1 bed.
Deluxe King Room with Sofa BedThe spacious quadruple room features air conditioning, a tea and coffee maker, a seating area, as well as a flat-screen TV. The unit has 2 beds.
King Room with Roll-In Shower - Mobility Access/Non-SmokingThis accessible room features a king-bed and roll-in shower.
Double Room with Two Double BedsThe unit offers 2 beds.
Guest Reviews
7.7
Good
Location
The DoubleTree by Hilton Baltimore - BWI Airport offers an enviable location that stands out as a convenient hub for travelers. Its proximity to the Baltimore/Washington International Thurgood Marshall Airport (BWI) is a highlight, making it an ideal choice for those with early flights or who appreciate a stress-free journey with the availability of a 24-hour shuttle service. The hotel's position near major highways ensures easy access to the bustling cities of Annapolis and Baltimore, as well as other regional attractions. Guests appreciate the hotel's closeness to a variety of dining options and shops, with many destinations just a short 10-15 minute drive away. The location not only caters to air travelers but also provides plenty of parking, adding to the convenience for guests with vehicles. Additionally, the area boasts safety, cleanliness, and friendly service, creating an appealing environment for both leisure and business travelers.
Breakfast
The breakfast experience at DoubleTree by Hilton Baltimore - BWI Airport receives mixed feedback from guests. Many guests appreciate the quality of the buffet, especially on weekends, highlighting a great selection of fresh options and praising the amazing omelets. The breakfast buffet is frequently described as wonderful and very good, enhanced by the exceptional service from staff, including a notably awesome bartender named Emily. Guests also found the pre-paid breakfast through Expedia to offer great value. However, some guests noted the lack of a weekday buffet and were surprised by additional charges despite choosing rates that suggested inclusion. Others mentioned the high cost as being a deterrent, with some finding the food to be cold or tasteless. While breakfast was generally seen as enjoyable with some delightful offerings, there is room for improvement, particularly regarding variety, transparency, and pricing.
Dinner
Dinner at the DoubleTree by Hilton Baltimore - BWI Airport offers a satisfying culinary experience with a variety of appealing choices for both dinner and breakfast. Guests frequently commend the tasty food and the fantastic service provided in the on-site restaurant, which many find to be convenient for both meals. The restaurant impresses with its delicious and diverse meal selections. Patrons appreciate the nice, strong drinks available during dinner, adding to the overall positive dining experience. While some note the restaurant can be on the expensive side, the quality of the food and service leaves a positive impression on diners.
Rooms
The DoubleTree by Hilton Baltimore - BWI Airport is well appreciated by its guests, especially for the rooms that provide a reliable place of comfort. Many travelers have praised the rooms for being clean, spacious, and beautifully furnished. Guests frequently note the comfort of the beds, which are highlighted for their softness and ability to ensure a good night's sleep. The rooms are described as outfitted with modern amenities, although some mention the absence of smart TVs and air vents in the bathrooms. Despite these minor criticisms, many affirm the rooms fulfill their primary purpose as a convenient and quiet retreat, especially suitable for those catching early flights from the nearby airport. The welcoming staff adds to the overall pleasant experience, contributing to a stay that visitors find enjoyable and accommodating. While some mention the rooms feel a bit dated, the high level of cleanliness and comfort remains a strong highlight. Overall, for those seeking a well-rounded experience with comfort and convenience, the hotel's rooms offer a dependable choice.
Beds
At the DoubleTree by Hilton Baltimore - BWI Airport, guests repeatedly praise the exceptional comfort of the beds, often describing them as some of the most comfortable they've ever experienced. Visitors highlight the beds as a key feature of their stay, frequently mentioning their plushness and comfort, which contribute to a restful night's sleep. The hotel provides extra pillows, adding to the overall coziness and satisfaction. Despite a few mentions of inconsistencies, like one bed reported as broken and another not meeting size expectations, the consensus among guests remains overwhelmingly positive regarding the bedding experience. Overall, the beds at this hotel seem to offer a delightful and restful haven for travelers.
Cleanliness
The DoubleTree by Hilton Baltimore - BWI Airport receives high marks for its cleanliness and comfort. Guests consistently describe the property as very clean and well-maintained, featuring immaculate rooms and fresh surroundings. The recently renovated lobby and bar area enhance the hotel's modern appeal, contributing to a pleasant atmosphere. Visitors appreciate the hotel’s safe and accessible environment, with clean and comfortable rooms providing a restful stay. Guests also find the linens pristine and the beds extremely comfortable, fostering a sense of tranquility. The cleaning staff’s thoroughness is frequently noted, ensuring the property is impeccable from the guest rooms to the elevators. Overall, the hotel's cleanliness, combined with friendly staff and an easily accessible location, offers a hassle-free experience that many guests would gladly revisit.
Staff
The staff at DoubleTree by Hilton Baltimore - BWI Airport consistently impress with their friendliness and professionalism. Guests frequently highlight the team’s helpfulness and courteousness, emphasizing the exceptional customer service received. Front desk staff in particular, including individuals like Miss Jackie, Jo, and April, are noted for their warmth and efficiency, making the check-in process smooth and welcoming. The attentive service extends beyond the front desk, with friendly drivers and a lovely bartender who enhances the dining experience. Guests appreciate how the hotel staff goes out of their way to ensure comfort and satisfaction, showing patience and understanding. The overall consensus is a team that is not only approachable and accommodating but also genuinely dedicated to providing a pleasant stay for all visitors.
Parking
The DoubleTree by Hilton Baltimore - BWI Airport offers a generally positive parking experience for its guests. The hotel provides free self-parking with ample space, ensuring that even when the hotel is near capacity, most guests can find a spot without difficulty. The convenience of their long-term parking option is highlighted, as guests are able to leave their cars at the hotel during their travels, often for a small fee. This is complemented by a convenient shuttle service that provides easy access to the nearby airport, making it a practical option for those flying out. While the check-in and check-out processes are reportedly straightforward, issues like inadequate spaces for handicap parking and occasional problems with shuttle availability due to staff appear to be notable areas for improvement. Overall, the hotel's parking amenities are suitable for most travelers seeking an efficient and stress-free experience.
4 Star
DoubleTree by Hilton Baltimore - BWI Airport consistently leaves a positive impression on its guests, showcasing characteristics befitting a four-star hotel. Guests laud the establishment as very good and exceptional, with many describing their stay as superb. The hotel offers commendable value, earning remarks such as nice hotel for the price point. Its facilities, including a well-appreciated pool, contribute to memorable experiences, with visitors expressing a desire to return. The overall sentiment underlines strong approval and heartfelt recommendations.
Business
DoubleTree by Hilton Baltimore - BWI Airport stands out as an ideal choice for business travelers seeking convenience and efficiency near the airport. Guests have noted the seamless and stress-free experience, emphasizing its suitability for those in transit. The hotel's location is particularly convenient for conferences or business events, making it a practical option for attendees. The restaurant and bar receive praise for providing a pleasant dining experience that complements the overall stay. Many reviews highlight the fantastic customer service, with friendly and courteous front desk staff contributing to the welcoming atmosphere. The property's interior design is appealing, enhancing the overall impression. As a business hotel, DoubleTree offers good service and value, meeting the needs of those conducting work in the area.
Yes, DoubleTree by Hilton Baltimore - BWI Airport has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton Baltimore - BWI Airport.
Yes, DoubleTree by Hilton Baltimore - BWI Airport welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton Baltimore - BWI Airport.
Yes, DoubleTree by Hilton Baltimore - BWI Airport has a gym.