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Summary of reviewsMicrotel Inn Suite by Wyndham BWI Airport is highly regarded for its strategic location, which offers close proximity to the airport along with a convenient and efficient shuttle service. Guests appreciate that the hotel’s location allows easy access to not only the airport but also to downtown Baltimore, local restaurants, highways and attractions. The availability of nearby car rental services further enhances travel convenience, making the property especially suitable for both leisure travelers and those visiting family and friends.
The rooms are generally described as spacious, clean and comfortable with amenities such as fridges and microwaves that add to their convenience. The beds receive consistent praise for their comfort, making for restful sleep. The staff at Microtel Inn Suite is frequently highlighted for their friendly and accommodating nature with particular employees mentioned positively in numerous reviews.
While there are certainly positive elements, some guests have noted that the hotel's property and decor feel outdated and in need of maintenance. Cleanliness issues are mentioned particularly in the bathrooms and common areas. Additionally, the breakfast offered often leaves guests disappointed due to its limited and unhealthy options, leading some to suggest that significant improvements are needed.
The Wi-Fi service receives mixed reviews; some guests report satisfactory experiences while others face connectivity problems. For business travelers, the hotel provides decent support with a strategic location and helpful front desk staff, though some minor inconveniences like occasional issues with room keys were mentioned.
In essence, the Microtel Inn Suite by Wyndham BWI Airport provides good value for money with comfortable accommodations and a convenient location near the airport. Friendly staff and accessible amenities make it a favorable choice for short stays and transit purposes, although improvements in breakfast offerings, maintenance and overall cleanliness could further enhance the guest experience. Show more
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3-Star Hotel
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5.8
Rated
Location
Microtel Inn Suite by Wyndham BWI Airport boasts a prime location, receiving high praise for its close proximity to the airport and convenient shuttle service. Guests repeatedly highlight the ease of access to BWI Airport with many noting it's just a short drive away. The hotel’s nearby car rental services add another layer of convenience for travelers.
Many reviews emphasize the value offered by the hotel’s location, especially considering its affordable price point. Guests are pleased with the clean and comfortable accommodations with additional appreciation for the friendly and helpful staff. The parking is easy and ample, enhancing the overall convenience.
The location is also noted for being in a pleasant area, not far from downtown Baltimore and easily accessible to restaurants, highways and local attractions like stadiums and the harbor. Some visitors particularly appreciated its suitability for their travel purposes, whether it was leisure or visiting nearby family and friends.
Overall, the hotel's strategic location, complemented by its value for money, makes it a favorable choice for those needing quick access to the airport while enjoying essential amenities and services.
Breakfast
The breakfast experience at Microtel Inn Suite by Wyndham BWI Airport generally left much to be desired. Many guests were disappointed by the lack of variety and the quality of the offerings. The advertised continental breakfast was often mistaken for a collection of pre-packaged, grab-and-go items that included basics like bagels, muffins and juice, which many found unappealing and unhealthy. Some guests noted that the breakfast options were insufficient for the number of guests and the service did not always align with the website’s promises, such as the absence of hot items like waffles, eggs or fresh fruit.
Complaints about the breakfast included inconsistencies with some guests finding no breakfast available during the advertised hours and others commenting on the unhealthy nature of the options provided. Items like bagels, muffins and sugary drinks seemed to be common, but there were reports of unusual items like cold egg sandwiches or even Burger King croissants. Some guests appreciated the convenience of the grab-and-go format, especially given the context of the pandemic, but overall, the consensus was that the breakfast service could use significant improvement.
Rooms
The 'Microtel Inn Suite by Wyndham BWI Airport' offers spacious rooms with comfortable beds and necessary amenities like fridges and microwaves. Guests find the rooms clean and the location convenient, particularly for airport access with a timely shuttle service. The staff received praise for their helpfulness, particularly at check-in and the reasonably priced accommodations are appreciated for short stays. Some rooms were noted as newly updated, meeting guest standards.
However, numerous guest reviews highlight the outdated condition of the property, including decor, furniture and fixtures. There were frequent mentions of cleanliness issues in both the rooms and common areas with some guests encountering unpleasant odors, bugs and maintenance problems like low water pressure, mold and non-functional appliances. Noise due to thin walls and cigarette smells in non-smoking rooms affected the experience of some guests. The grab-and-go breakfast was considered basic and not always well-prepared.
Overall, while the hotel offers good value and comfortable settings for short stays near the airport, significant improvements in maintenance and cleanliness would enhance the guest experience.
Beds
Visitors to the Microtel Inn Suite by Wyndham BWI Airport consistently commend the comfort of the beds. Numerous reviews emphasize how comfortable and restful the beds are with many guests describing them as comfy or very comfortable. A few note the beds were so comfortable that they didn't want to leave them.
However, there are some areas for improvement. Several guests mention that the queen-size beds feel small for two people and some point out issues with the pillows—either they were too small, uncomfortable or didn't match. Additionally, there are remarks about the bed linens' quality, cleanliness and freshness needing attention.
On the downside, a few guests had negative experiences, citing hard or uncomfortable beds and finding bed bugs or stains. Despite these issues, the overall sentiment leans towards a positive sleeping experience owing to the general consensus on the comfort of the mattresses.
Cleanliness
Microtel Inn & Suites by Wyndham BWI Airport has received mixed reviews concerning its cleanliness. While a number of guests appreciated the clean rooms, describing some as very clean or spotless, many others reported significant issues across various areas of the hotel. Common complaints included dirty carpets, unclean hallways and foul odors in both rooms and common areas. The bathrooms frequently drew criticism for being inadequately cleaned with specific mentions of dirty grouts, clogged drains and stained fixtures. Several reviewers highlighted issues such as mold, insect infestations and trash in the hallways. On a more positive note, a few guests mentioned that the staff were constantly cleaning, although it seems they may not have been able to keep up with the demands.
The overall maintenance of the hotel also appeared to be lacking with worn-out furniture, damaged fixtures and general neglect evident in multiple reports. Some areas, especially the elevator and hallways, were noted as needing repairs and a good deep cleaning. Despite the reasonable cost, the prevalence of cleanliness issues and outdated facilities detracted from the overall appeal of the property for many visitors. Additionally, the common use of substances such as marijuana was reported to contribute to an unpleasant atmosphere.
In summary, while there are some aspects of cleanliness that receive praise, the overall impression is marred by widespread reports of unclean conditions and poorly maintained facilities, making it a less than ideal choice for those seeking a comfortable and hygienic stay.
Staff
A frequent highlight of 'Microtel Inn Suite by Wyndham BWI Airport' is the friendly and accommodating spirit of its staff. Numerous guest reviews commend the staff for their friendliness and helpfulness with mentions of specific team members such as Elizabeth, Mark and Jazmine standing out. The front desk and housekeeping staff are often described as courteous and professional and the shuttle drivers gain praise for their patience and excellent service.
However, the reviews are not without their criticisms. Several guests experienced issues with unhelpful or rude front desk personnel and there were instances of poor communication, particularly regarding guest complaints. Some found the night staff more professional and responsive than others, while others noted challenges with reaching customer service during their stay.
Overall, the impressions are mixed, though lean heavily towards a positive experience, especially due to the numerous mentions of a warm and welcoming atmosphere created by the staff. The hotel's team often went above and beyond to accommodate guest requests, making stays more comfortable and pleasant despite occasional service hiccups.
Wi-Fi
Guests at the Microtel Inn Suite by Wyndham BWI Airport had mixed experiences with the hotel's Wi-Fi. Positively, several guests noted that the Wi-Fi had good connection and reception throughout the hotel. According to some reviews, the free Wi-Fi provided was functional and worked satisfactorily. However, other guests mentioned issues with unreliable Wi-Fi with some even describing it as very slow or an absolute horror. There were specific complaints about no Wi-Fi connection on the third floor and one guest even reported no Wi-Fi access at all. Overall, while there were positive aspects regarding the Wi-Fi, inconsistencies and connectivity issues were also reported by several guests.
3 Star
Microtel Inn Suite by Wyndham BWI Airport offers moderate accommodations that reflect its two-star rating, making it a practical choice for travelers seeking value for money. Guests appreciate the large, comfortable beds and clean rooms, ensuring a restful stay. With a great location near the airport, the hotel is convenient for short-term visits and transit passengers. The friendly and helpful staff add to the positive experience and the stocked vending machines in the nice lobby are a handy feature. Though some aspects of the property are dated and could use maintenance and updates, including water pressure and old appliances, the overall appearance of the hotel is good. For those seeking basic accommodation with reasonable pricing in the BWI Airport area, this hotel is a recommendable option.
Business
Microtel Inn Suite by Wyndham BWI Airport offers certain amenities that cater well to business travelers. The transportation service to and from the airport is highly efficient with a well-organized shuttle service that serves its purpose effectively. The friendly shuttle drivers add to the convenience, ensuring timely and comfortable transfers. The hotel’s location is considered good for those traveling for work, facilitating easy access to the airport and possibly other essential business destinations.
The friendly front desk manager is noted to be helpful, which can be crucial for guests requiring assistance during their stay. Despite some issues such as occasional problems with room keys and other minor inconveniences, the hotel appears to maintain a level of service adequate for business needs. The lobby area, while busy, does not significantly detract from the stay, making the Microtel Inn Suite a functional choice for business events and contact-making efforts.
No, Microtel Inn Suite by Wyndham BWI Airport doesn't have any pool.
No, a spa isn't available at Microtel Inn Suite by Wyndham BWI Airport.
No, Microtel Inn Suite by Wyndham BWI Airport doesn't allow dogs.
No, parking facilities aren't available at Microtel Inn Suite by Wyndham BWI Airport.
Yes, Microtel Inn Suite by Wyndham BWI Airport has a gym.