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Holiday Inn Lisbon by IHG

Lisbon , Avenida António José De Almeida, 28 A (Show on Map)

8.0

Very Good

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Summary of reviewsThe Holiday Inn Lisbon by IHG, is celebrated for its strategic location in a quiet and beautiful neighborhood that boasts excellent connectivity via nearby metro and bus stations. The hotel's position provides an easy gateway to the city's main attractions, the airport and major highways, making it a prime choice for both leisure and business travelers. Guests appreciate the peaceful surroundings along with the convenience of nearby shops, restaurants, supermarkets and easy-to-find parking.

Breakfast at the hotel is a standout feature, frequently praised for its extensive, varied and high-quality offerings that include fresh fruits, local pastries and traditional Portuguese dishes. Despite some minor critiques regarding repetitiveness and cost, the breakfast is generally seen as a delightful start to the day, catering to a wide range of tastes.

The dining experience, particularly at dinner, receives mixed feedback. While some diners enjoy the variety and quality of the meals and the pleasant atmosphere at the rooftop restaurant and poolside dining area, others find the menu lackluster and the service inconsistent. Guests often note the need for better food replenishment and more diverse options.

Guest rooms offer a mix of positives and areas for improvement. Many visitors commend the spaciousness, cleanliness and comfort of the rooms, making them suitable for families. However, some feedback points to dated decor and occasional noise issues. Overall, though not ultra-modern, the rooms meet the expectations for a comfortable stay.

Cleanliness is a consistent highlight with guests appreciating the well-maintained rooms and common areas. The hotel's housekeeping staff are noted for thorough daily cleaning, contributing to a tidy and hygienic environment.

The staff at the Holiday Inn Lisbon frequently receive accolades for their friendliness, helpfulness and professionalism. Front desk and reception staff are particularly commended, although there are isolated reports of less satisfactory interactions. The overall service-oriented approach enhances the guest experience significantly.

The free Wi-Fi service at the hotel is adequate for many, particularly business travelers, but there are occasional complaints about slow speeds and connectivity issues, indicating room for improvement.

The gym, while appreciated for its availability, is often described as small and basic. Feedback suggests a need for better equipment and cleanliness to meet the needs of fitness enthusiasts more effectively.

The rooftop pool, although small and occasionally affected by seasonal closures or cold water, is praised for its refreshing feel and scenic views of Lisbon. It remains a popular spot, especially for families and children.

Parking at the hotel is convenient and secure with an underground garage, but the tight spaces and entrance can be challenging, especially for larger vehicles. The cost of parking is a consideration for some guests.

For families, the Holiday Inn Lisbon proves to be an excellent choice, offering spacious family rooms and friendly service that caters well to both parents and children. The family-friendly environment, including amenities like the kid-friendly pool and engaging breakfast options, ensures comfort and enjoyment for all.

Overall, The Holiday Inn Lisbon by IHG, maintains a solid reputation for comfort, convenience and quality service, making it a dependable option for various types of travelers.
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Family Friendly Hotel

Holiday Inn Lisbon offers reliable and family-friendly accommodations with essential amenities. Its location provides easy access to transportation and nearby attractions, making it a convenient choice for families visiting Lisbon.

Accessible Hotel

The central location near shops and the general accessibility of the hotel's infrastructure support a comfortable stay for guests with disabilities. Due to its accessibility features, excellent staff support and convenient location.

Hotel with Gym

Holiday Inn Lisbon by IHG has a fitness center available for guests to use. It provides a convenient space for travelers to exercise.

Hotel for Honeymoon

Romantic Hotel

Hotel with Swimming Pool

Rooftop Pool Panoramic View Pool Outdoor Pool

Business Hotel

Hotel with Parking

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Hotel with Rooftop Pool

Room Types

Standard Room This room features air conditioning, a flat-screen TV and a wardrobe. Free WiFi is provided, as well as a mini bar and a digital safety deposit box. Different bed type and smoking preferences are allocated upon arrival based on availability. Third person requires an extra bed and is available for an additional fee.

Standard Double Room with Two Double Beds The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Standard Double Room This double room features a tea/coffee maker, minibar and air conditioning. Please note that the third person requires an extra bed, which is available at a surcharge.

King Suite - Non-Smoking Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a bidet. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Premium Room This room features air conditioning, a flat-screen TV and a wardrobe. Free WiFi is provided, as well as a mini bar and a digital safety deposit box. Different bed type and smoking preferences are allocated upon arrival based on availability. Third person requires an extra bed and is available for an additional fee.

Twin Room with Two Double Beds - Smoking This twin room has a satellite TV, minibar and bathrobe. Please note that the third person requires an extra bed, which is available at a surcharge.

Standard Twin Room The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 3 beds.

Standard Double Room with City View This double room features a tea/coffee maker, electric kettle and minibar. Third person requires an extra bed and is available at a surcharge.

Standard Double Room with Two Double Beds and City View Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Standard Double Room with Sofa Bed The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Standard Double Room - Smoking The double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

About Holiday Inn Lisbon by IHG

License: 205

Guest Reviews

8.0

Very Good

Location

The Holiday Inn Lisbon by IHG, enjoys praise for its strategic and excellent location, particularly its proximity to public transport. Nestled in a beautiful and quiet neighborhood, the hotel is well-connected to the city through nearby metro and bus stations, making it convenient for visitors to explore Lisbon and its attractions. Although it’s not centrally located, the accessibility to multiple metro lines provides easy and quick commutes to the city center, airport and various tourist sites.

Many guests appreciate the peaceful surroundings and the convenience of having shops, restaurants and parks within walking distance. The hotel’s location is particularly favorable for those visiting on business, thanks to its closeness to the University of Lisbon and other key venues. The presence of a supermarket and easy-to-find parking further adds to the convenience.

Despite some feedback on its distance from the historic center and main attractions, the general consensus is that the location offers a good balance of tranquility and connectivity. It is especially noted for its easy access to the airport and the major highways. Overall, the Holiday Inn Lisbon provides a quiet and comfortable base for both leisure and business travelers with the added advantage of excellent public transportation links.

Breakfast

The breakfast at Holiday Inn Lisbon by IHG, receives high praise from guests for its extensive and varied offerings. Described as excellent, superb and fantastic, the breakfast buffet features a wide array of sweet and savory options, including fresh fruits, local pastries, cold cuts and traditional Portuguese dishes. Many reviewers note the plentiful selection and the quality of food, emphasizing the abundance and regular replenishment of items.

Despite the overwhelmingly positive feedback, there are a few critiques regarding the monotony and high cost of the breakfast with some guests finding it repetitive and a bit expensive. Additionally, a minority of reviews mention that the hot food could be improved and there were occasional issues with the coffee machines.

Overall, the breakfast at Holiday Inn Lisbon seems to provide a delightful start to the day with its rich, varied and high-quality offerings that cater to diverse palates, making it a highlight of many guests' stays.

Dinner

The dining experience at the Holiday Inn Lisbon by IHG, has received mixed feedback from its guests. On the positive side, many guests appreciated the variety and quality of both breakfast and dinner, describing the meals as delicious and satisfying. The buffet-style dinner, while sometimes limited, offered a decent range of options including traditional English fare and Portuguese specialties. The rooftop restaurant and dining by the pool were also highlighted as enjoyable with the latter offering great views.

However, there were notable criticisms as well. Some guests found the dinner buffet disappointing due to its lack of variety and slow replenishment of food items. Several reviewers mentioned that the dinner menu remained unchanged throughout their stay and the quality of the food sometimes left much to be desired with reports of cold dishes and mediocre à la carte options. The service at the restaurant received mixed reviews with some praising the professionalism of the staff while others complained about slow and inattentive service.

Overall, while the dining options at the Holiday Inn Lisbon received praise for certain aspects like variety and taste, there is room for improvement in terms of menu diversity, food temperature and service speed.

Rooms

The guest rooms at Holiday Inn Lisbon by IHG, have received mixed reviews, yet there are numerous positive aspects highlighted by guests. Many guests appreciated the spaciousness of the rooms, which were often described as large, comfortable and ideal for families. Cleanliness was another frequently mentioned advantage with rooms being tidied daily and fresh towels provided. Positive remarks also extended to the comfort of the rooms, noting that they were generally cozy and practical with some featuring good views and useful amenities like minibars and tea and coffee makers.

However, several reviews pointed out that the rooms are somewhat outdated, indicating a need for renovations and updates in both decor and facilities. Despite the spacious layouts, some rooms were noted to be small or poorly arranged, particularly for families. Noise from neighboring rooms or common areas was also a minor issue for a few guests.

Overall, while the rooms may not meet the ultra-modern standards of a four-star hotel and are due for some updates, many guests still found them comfortable, spacious and clean, making them suitable for both business and leisure stays.

Beds

The reviews of the beds at Holiday Inn Lisbon by IHG, reveal a mixed experience among the guests. Many guests appreciated the comfort and cleanliness of the beds with numerous mentions of "comfortable beds" and "very comfortable mattresses." Some praised the rooms for their spaciousness and regularly fresh bedding. Guests who stayed in suites notably mentioned the superior comfort and size of the beds.

However, a sizable number of reviews highlighted issues with the bed size, frequently described as "small" or "narrow," which some found unsuitable for couples or taller individuals. The mattresses also received mixed feedback; while some guests found them delightfully soft, others considered them too soft, leading to an uncomfortable sleep. The pillows similarly received mixed reviews with some guests finding them excessively large.

Additionally, sofa beds were often criticized for their lack of comfort. Despite these criticisms, the hotel's attentive staff and regular fresh linen changes were appreciated by guests, contributing positively to their overall stay. The experience with bed comfort at Holiday Inn Lisbon varied significantly among guests, balancing between satisfaction and areas in need of improvement.

Cleanliness

The consensus on the cleanliness of Holiday Inn Lisbon by IHG, is predominantly positive. Guests frequently highlight the impeccably clean and spacious rooms, as well as the well-maintained common areas. Housekeeping is mentioned to be thorough with rooms often tidied and fresh towels replenished daily. The hotel's hygiene standards extend to the linens, blankets and well-scrubbed bathrooms, contributing to a comfortable stay. Despite a few isolated concerns regarding dust, occasional maintenance issues and less-than-perfect pool upkeep, the overall impression is one of a well-organized and spotless establishment. Guests appreciate the consistent cleaning efforts, noting the hotel as a clean, family-friendly and comfortable option for travelers.

Staff

The staff at the Holiday Inn Lisbon by IHG, consistently receive high praise from guests for their friendliness and helpfulness. Descriptions like friendly, polite, courteous and welcoming frequently appear in reviews, highlighting a consistently positive interaction with guests throughout their stay. The front desk and reception staff, in particular, are mentioned for their attentive and professional service, although there are occasional mentions of less satisfactory experiences. Housekeeping and dining staff also receive commendations for their pleasant demeanor and efficiency.

The staff's willingness to assist and their responsiveness contribute notably to the overall guest satisfaction. Many reviews emphasize how the personnel go out of their way to accommodate requests and ensure a pleasant experience, making the stay more enjoyable. The hotel's service-oriented approach and the kindness of both the reception and room service staff are appreciated by many guests.

Despite a few negative comments regarding unhelpful or unprofessional interactions, the majority of the feedback is overwhelmingly positive. Words like amazing, fantastic and excellent are often used to describe the staff, reaffirming their role in creating a welcoming and comfortable environment for visitors. The consistent friendliness and helpfulness make the Holiday Inn Lisbon stand out as a hotel that values its guests’ experience.

Wi-Fi

The Wi-Fi experience at Holiday Inn Lisbon by IHG, received mixed feedback from guests. On the positive side, many reviewers highlighted that the Wi-Fi was good, fast and easy to use with strong signals available in all areas of the hotel, making it suitable for business travelers. Some appreciated the ability to work efficiently and found the connection stable and comprehensive.

However, there were notable concerns about the Wi-Fi performance. Guests frequently encountered slow speeds, interruptions and connection issues, even during off-peak hours like late night or early morning. Some reported weak internet signals in their rooms and the need for network improvements due to capacity and performance issues. While basic free Wi-Fi was appreciated, its speed and reliability often left a lot to be desired.

Overall, while the Wi-Fi service had its strengths, there remains room for improvement to ensure a consistently satisfactory experience for all guests.

Gym

The Holiday Inn Lisbon by IHG, offers a fitness center that has received mixed reviews from its guests. While there is general appreciation for the availability of a gym, the facility comes across as very basic and often described as small. Many noted that it’s equipped with essential machines like a treadmill, elliptical machine and rowing machine, which for some guests, provided a sufficient workout.

Positive remarks highlight the gym as a nice and well-equipped space, though precise about its limited size. Others found it adequate for a brief workout, despite its minimal offerings.

On the downside, several reviews pointed out that the gym was often closed or had equipment that was broken or outdated. Its shabby and dirty condition on occasion did not sit well with many guests, some of whom felt the gym lacked enough equipment to meet their fitness needs.

Overall, the gym at Holiday Inn Lisbon may serve those looking for a quick, basic workout, but it likely falls short for more serious fitness enthusiasts. Improvements in equipment and cleanliness could significantly enhance the experience.

Pool

Perched atop the Holiday Inn Lisbon, the rooftop pool receives a mix of praise and critique from guests. Many highlight the pool’s refreshing effect and commend its cleanliness. The beautiful views of Lisbon from the pool area are a notable feature, often enhancing the overall experience. The poolside bar complements the setting, making it a favored spot for relaxation and refreshment.

However, the pool's size is frequently mentioned as a drawback with several visitors describing it as small, akin to a paddling pool or even a jacuzzi. During colder months, the pool's unheated and freezing water conditions can be a deterrent for those seeking a swim. Seasonal availability is another point of concern, as the pool is not open year-round and typically closes in May, limiting access for some guests.

Despite these limitations, the rooftop pool remains a delightful addition for many, especially children and families looking for a quick dip and views without venturing far. The overall consensus seems to be that while the pool could benefit from improvements and more consistent maintenance, its strategic location and scenic views offer a pleasant, if sometimes limited, retreat.

Parking

Holiday Inn Lisbon by IHG, offers a range of parking options that have garnered mixed reviews from guests. The parking garage, located conveniently under the hotel, is often highlighted as a significant advantage for travelers with cars, offering easy access and secure, covered spots. The underground parking is considered safe and secure, a real boon for those looking for peace of mind about their vehicle.

However, many guests noted that the parking spaces are tight, making it difficult, especially for larger cars, to maneuver. The garage entrance is described as very narrow and can be challenging to navigate. Despite this, for those with smaller cars or adept driving skills, the convenience of on-site parking remains a positive aspect.

Some reviews indicated that the parking can be pricey with some guests finding the additional charges of around €9.60 to €10 per night to be expensive. Moreover, while the parking availability is generally good, it's advised to book a space in advance due to limited spaces.

In summary, while the garage under the hotel provides a convenient and secure parking solution, it can be tricky to navigate and comes at an extra cost. For those prepared for the tight spaces and additional fees, the ease and security of the parking facilities at Holiday Inn Lisbon make it a viable option.

Family

Holiday Inn Lisbon by IHG, stands out as an exemplary choice for families visiting the vibrant city of Lisbon. With spacious and clean family rooms that can comfortably accommodate up to four people, it ensures a comfortable stay for parents and children alike. The availability of family suites, some featuring two double beds, makes it easier for everyone to sleep together, adding to the convenience and comfort.

The hotel is praised for its family-friendly atmosphere with attentive and child-friendly staff who warmly welcome kids and attend to their needs during meals. Many guests highlight the enjoyable family-oriented environment with amenities designed for young guests, including a kid-friendly pool and lounge area. Children particularly enjoyed the rooftop pool, creating delightful moments of fun and relaxation. The premises are noted for being child-safe and clean.

At breakfast, children were delighted with the automated pancake system and the buffet, adding to the enjoyable start to their day. The extensive breakfast options facilitated family meals, making mornings stress-free and pleasant. The hotel's proximity to attractions like the city center and the sea further enhances its appeal for family city trips and weekend getaways.

Holiday Inn Lisbon is repeatedly described as perfect for family stays, providing a commendable balance of quality and price. Its warm atmosphere and family-oriented services make it highly recommended for families looking to explore Lisbon with ease and comfort.

4 Star

Holiday Inn Lisbon by IHG, has received a mixed reception regarding its four-star rating, facilities and services. On one hand, several guests find it up to par with four-star hotel standards and praise its value for money and the overall Holiday Inn experience. The hotel is noted for having good housekeeping standards with rooms being cleaned daily and bedsheets changed regularly. Its location is also deemed favorable by many.

However, a significant number of reviews express disappointment in the hotel's claim to its four-star rating. There are mentions of outdated facilities, such as the existence of shower curtains and hairdryers that seem to be from the 80s, which are seen as unbefitting of a four-star establishment. Additionally, amenities like smart TVs for streaming services and complimentary bottled water in rooms seem to be missing, which some guests expect at this level of accommodation.

Critics argue that the hotel does not meet the modern expectations of four-star hotels, suggesting that it feels more like a three-star property. Issues like an outdated feel, lower-than-expected quality of linens and overall room conditions contribute to this perception. While some reviews point to the usual high quality associated with the IHG brand, others feel that the hotel falls short in delivering a true four-star experience.

Overall, while Holiday Inn Lisbon offers solid service and good value in many aspects, the disparity between guest expectations and reality in terms of four-star standards suggests that improvements are necessary for it to be universally recognized as meeting its claimed rating.

Business

Holiday Inn Lisbon by IHG, has garnered a positive reputation among business travelers for its strategic location and reliable facilities. It is conveniently situated near the University of Lisbon, making it an excellent choice for university-related work and business travelers. The hotel excels in providing necessary amenities such as business rooms, a business center and suitably equipped conference rooms that are comfortable and well-appointed, catering adequately to business needs.

The rooms are praised for being large and comfortable, ensuring a good night's rest for busy professionals. High-quality internet connectivity further enhances the business experience, facilitating seamless online work and virtual meetings. The on-site conference facilities are quick and convenient, making it an ideal hub for business meetings and extended stays.

Its location is another significant advantage with fast connections to the city, numerous nearby restaurants and easy access to the metro. The neighborhood is somewhat business-like, providing both calm and convenience for those frequently on the move. Additional services like document printing available even around midnight highlight the hotel's commitment to accommodating business travelers' needs at any hour.

Overall, Holiday Inn Lisbon is a well-located, business-friendly hotel offering essential amenities and comfort for professionals, positioning itself as a great choice for business stays in the city.

Accessible

Holiday Inn Lisbon, an IHG Hotel, earns praise for its accessibility features, crucial for travelers with disabilities seeking comfort and convenience in Lisbon. The hotel's strategic location boasts quick access to the metro, just 5 to 8 minutes away on foot, enhancing mobility for all guests. Visitors with disabilities appreciate the ramped accessibility in main areas and modern, well-equipped bathrooms designed to cater to their needs. Additionally, rooms are reported to be spacious, clean and equipped with facilities accessible to everyone.

Staff accommodation is frequently highlighted with reviews noting how attentive and supportive they are towards guests with mobility issues. This emphasis on service is reassuring for travelers needing extra assistance.

However, some challenges exist, such as the multiple sets of stairs leading to the pool, making it difficult for those with mobility issues to enjoy the rooftop amenities. Despite this, the central location near shops and the general accessibility of the hotel's infrastructure support a comfortable stay for guests with disabilities.

Overall, Holiday Inn Lisbon is considered a good choice for disabled travelers due to its accessibility features, excellent staff support and convenient location.

Rooftop Pool

The rooftop pool at Holiday Inn Lisbon by IHG, is a notable feature that garners much praise from guests for its stunning views of Lisbon. Many reviews highlighted the excellent and fantastic nature of the pool area, emphasizing the joy of swimming while overlooking the cityscape. The views from the rooftop, including the rooftop bar, add a charming touch to the guest experience.

Visitors frequently described the rooftop pool as a lovely, nice and refreshing spot, making it an enjoyable place to cool off. Although some noted the pool's small size, it didn't detract from their overall positive impressions with terms like small but pleasant repeated.

Despite occasional mentions of the pool area being closed or the water being unclean, the sentiment remained predominantly positive. The rooftop pool was celebrated for providing an amazing and superb experience, making it a great attraction, especially for families with kids. The rooftop pool at Holiday Inn Lisbon allows guests to relax and take in great views, enhancing their stay at the hotel.

Outdoor Pool

At the Holiday Inn Lisbon, the outdoor pool is a notable highlight among guests. Many appreciate the rooftop pool and bar, highlighting its fantastic features and pleasant atmosphere. The pool area offers refreshing opportunities to cool off, making it a great spot for relaxation, especially with its breathtaking views of Lisbon. Families find the children's pool at the back enjoyable and many guests commend the pool's suitability for kids. Despite a few mentions of the pool being small and occasionally unclean, the overall sentiment remains favorable. Guests largely agree that the rooftop outdoor pool is a lovely, refreshing retreat that enhances their stay at the hotel.

Honeymoon

Holiday Inn Lisbon by IHG, offers a pleasant experience for honeymooners. The hotel features a rooftop pool, which is highlighted as a good spot for couples seeking a relaxing retreat. Honeymoon suites and fast honeymoon packages add to the charm, making it easier for newlyweds to enjoy their special time together. Special honeymoon offers and package services are available, although it is recommended to have your arrangements set beforehand to ensure a seamless experience. While the hotel is primarily recommended for families, it has enough amenities and services to cater to honeymooners looking for a mix of comfort and convenience.

Romantic

Holiday Inn Lisbon by IHG, offers a charming choice for a romantic escape. The rooftop pool and bar stand out as highlights, described as a great spot to relax and enjoy clean facilities. The rooftop terrace and pool area receive considerable praise for their cleanliness and pleasant ambiance. While the pool is noted to be small, it still provides a delightful setting for unwinding. Conveniently priced and well-situated, this hotel is an appealing option for private, romantic getaways and celebrating special milestones.

Yes, Holiday Inn Lisbon by IHG has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.

No, a spa isn't available at Holiday Inn Lisbon by IHG.

No, Holiday Inn Lisbon by IHG doesn't allow dogs.

Yes, parking facilities are available at Holiday Inn Lisbon by IHG.

Yes, Holiday Inn Lisbon by IHG has a gym.

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