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Sheraton Lisboa Hotel & Spa

Lisbon , Rua Latino Coelho, 1 (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sheraton Lisboa Hotel & Spa is a recommended choice for travellers to Lisbon due to its perfect location, kind staff and excellent facilities. The hotel's luxurious and comfortable rooms with stunning views and beautiful bathrooms have received high praise, although there have been some complaints about bed comfort and room wear and tear. Guests have enjoyed the amazing and rich breakfast options, but some had issues with the extra cost and long wait times. While the hotel's cleanliness has been a mixed bag for some guests, the spa and pool have been repeatedly praised for their excellent facilities, though availability has been affected by COVID-19 restrictions. Overall, the Sheraton Lisboa Hotel & Spa offers quality accommodation and good value for money, providing a luxurious and friendly experience in the heart of the city.
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Categories

Skyscraper Hotel

Sheraton Lisboa Hotel & Spa boasts 30 floors and is 96 metres (315 ft) tall, making it the third highest building in Lisbon.

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

Deluxe, Guest room, 2 Twin/Single Bed(s), Pool access Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.

Deluxe, Guest room, 1 Queen, Pool access This double room has a bathrobe, soundproofing and Tea/coffee maker.

Club, Club lounge access, Guest room, 2 Twin/Single Bed(s) This double room features a executive lounge access, Express coffee machine and flat-screen TV.

Club Queen Room This double room features a executive lounge access, Express coffee machine and flat-screen TV.

Executive Suite, Club lounge access, 2 Twin/Single Bed(s) Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, executive lounge access as well as city views. The unit offers 2 beds.

Executive Suite, Club lounge access, 1 Queen, Skyline view Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.

Premium Deluxe, Guest room, 2 Twin/Single Bed(s), City view Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.

Premium Deluxe, Guest room, 1 Queen, City view, High floor Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.

Presidential Suite, Club lounge access, 1 King, Skyline view The infinity pool and hot tub are the standout features of this double room. Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The double room's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, executive lounge access as well as city views. The unit offers 1 bed.

Premium Deluxe, Guest room, 2 Twin/Single Bed(s), City view The unit offers 2 beds.

Premium Deluxe, Guest room, 1 Queen, City view, High floor The unit offers 1 bed.

About Sheraton Lisboa Hotel & Spa

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Guest Reviews

8.4

Very Good

Location

Travellers to Lisbon will find that the Sheraton Lisboa Hotel & Spa is ideally located, as confirmed by guest reviews. Situated close to the metro, guests found it easy to explore the city's main attractions. Local bars, cafes and restaurants are also within walking distance. The hotel's central location made it an excellent base to explore the surrounding area with many places of interest just a short journey away. In addition to the great location, guests praised the hotel's kind staff and excellent facilities. Overall, travellers looking for a good hotel in a perfect location should definitely consider the Sheraton Lisboa Hotel & Spa as their home-away-from-home in Lisbon.

Breakfast

The Sheraton Lisboa Hotel & Spa offers a fantastic breakfast experience for guests with many reviews praising the amazing and rich breakfast options available. There is a great choice of food with guests enjoying the fantastic quality and variety of the buffet. However, some guests noted that the breakfast was not included in their stay and the bar prices were high. Additionally, some reviewers experienced long wait times to access the breakfast with only one stove for cooking eggs causing a queue. Despite these minor issues, the hotel's location, service and welcoming atmosphere were praised by many guests.

Rooms

The Sheraton Lisboa Hotel & Spa boasts luxurious and comfortable rooms with stunning views, perfect for a relaxing stay. Rooms were kept fresh and clean and many had blackout curtains for increased comfort. Guests raved about the spacious and modern design with beautiful bathrooms and big flat screen TVs. Some reviewers pointed out that the beds could be more comfortable and that some rooms showed wear and tear, but overall guests were happy with the level of convenience and comfort provided. The hotel’s customer service also caught guests’ attention with many praising the helpfulness of staff.

Beds

When it comes to the beds at the Sheraton Lisboa Hotel & Spa, the reviews are mixed. Some guests rave about the awesome and heavenly comfort of the beds, while others feel that the beds could be better. Overall, the hotel provides spacious rooms with comfortable beds, but there appears to be some inconsistency in the quality of the mattresses and pillows. If you prioritize a good night's sleep, it might be worth seeking out specific rooms or confirming the bed quality before booking your stay.

Cleanliness

Guests have varied opinions on the cleanliness of the Sheraton Lisboa Hotel & Spa. Some guests found their rooms to be very clean with housekeeping staff being cooperative and efficient. The hotel in general was described as spotless and safe. However, some guests had issues with the 5-star standard of cleaning service with housekeeping falling short in some cases. Some guests also had specific complaints about uncleaned toilet areas, dirty glass surfaces and inadequate bathroom amenities. Overall, the hotel's cleanliness received mixed reviews from guests.

Staff

Guests have raved about the staff at the Sheraton Lisboa Hotel & Spa, consistently describing them as friendly, kind and accommodating. In particular, the lobby staff and breakfast team were praised for their excellent service. Guests appreciated the staff's helpfulness, especially during the pandemic when masks were worn for everyone's safety. Some guests even singled out specific staff members for exceptional customer service, such as Ismael and Vicente. While one guest did encounter a less-than-friendly receptionist during check-in, overall, the staff received high marks for their competence and professionalism. Many guests also commented on the hotel's cleanliness and location, which added to their pleasant experience at the Sheraton Lisboa.

Spa

The Sheraton Lisboa Hotel & Spa is renowned for its top-notch spa that has drawn rave reviews from guests worldwide. Guests have expressed their enjoyment of the pool, sauna and spa facilities. The spa itself has been described as great and loved by many. Visitors have also highlighted the excellent facilities, including an efficient and well-stocked center offering all that you'd expect from a spa. Unfortunately, due to COVID-19 regulations, the spa center has been temporarily closed. Despite this, guests continue to enjoy the hotel's other amenities such as the great pool and gym/fitness center. However, some reviewers noted that the sauna and jacuzzi were currently unavailable due to maintenance. Either way, those seeking a luxurious and relaxing spa experience will certainly appreciate their stay at the Sheraton Lisboa Hotel & Spa.

Pool

The pool at the Sheraton Lisboa Hotel & Spa is a popular attraction among guests, as noted by the numerous reviews praising its quality. According to guests, the pool is great, lovely and relaxing with a pleasant temperature of 25-28 degrees Celsius. The sauna and steam room are also lovely and enjoyable amenities. While the pool does not have drinks service, it is clean and safe with staff disinfecting chairs after every use. The outdoor swimming pool is not big but is well-maintained and there are enough sun loungers for many guests. The spa is also great with services like a salt scrub and massage praised as fabulous. However, some guests note that the pool is only operable with prior registration or can be difficult to use. Overall, the pool and spa at the Sheraton Lisboa Hotel & Spa greatly enhance the guest experience.

5 Star

The Sheraton Lisboa Hotel & Spa is a wonderful hotel in a great location, although some guests found it to be a little overpriced. While the cleaning service was only scheduled every two days, the comfortable rooms were well-equipped according to several guests. The breakfast was deemed average with some reviewers suggesting it was only suitable for a 3 or 4 star hotel. Despite this, the hotel is highly rated with exceptional and superb reviews and many praised the welcoming and attentive staff. However, some guests felt that certain amenities were lacking for a 5-star hotel, such as daily cleaning and essential features. Overall, the Sheraton Lisboa Hotel & Spa offers quality accommodation with good value for money, making it a recommended choice.

Luxury

The Sheraton Lisboa Hotel & Spa provides a truly luxurious and friendly accommodation experience in the heart of the city. Guests can expect spacious and functional rooms that are nothing short of luxurious. With outstanding views over the city from the rooftop bar, it truly is an amazing hotel that provides a five-star experience. Whether you're looking for a peaceful retreat or a lavish city break, this hotel offers the perfect mix of relaxation and opulence. So why not indulge in the ultimate luxury and make your stay at the Sheraton Lisboa Hotel & Spa unforgettable.

Yes, Sheraton Lisboa Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

Yes, a spa is available at Sheraton Lisboa Hotel & Spa.

No, Sheraton Lisboa Hotel & Spa doesn't allow dogs.

Yes, parking facilities are available at Sheraton Lisboa Hotel & Spa.

Yes, Sheraton Lisboa Hotel & Spa has a gym.

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