SureStay Plus Hotel by Best Western Chicago Lombard
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Summary of reviewsSureStay Plus Hotel by Best Western Chicago Lombard garners largely positive reviews, especially on several key aspects that enhance its reputation among guests. The hotel is praised for its strategic location, nestled in a quiet, family-friendly area of Lombard. It offers easy access to the ORD airport and major highways, making it convenient for both day trips to Chicago and visits to nearby attractions. The proximity to Yorktown Shopping Center, Target and a variety of restaurants adds to the ease and convenience of staying, particularly for families and frequent travelers.
The hotel's breakfast service stands out, featuring a varied and hearty selection of both hot and cold options that exceed typical hotel standards. Guests often describe the breakfast as delicious and well-organized with items ranging from eggs and bacon to fresh fruit and waffles. Despite minor criticisms such as the lack of gluten-free options, the breakfast is generally viewed as a significant perk that adds value to the stay.
When it comes to rooms, they are frequently commended for their cleanliness and comfort. Daily maintenance ensures that rooms remain spotless, providing a relaxing and quiet environment. However, some guests note that the rooms feel outdated and cramped with worn furnishings and small TVs. This does not detract significantly from the overall positive experience, as the cleanliness and basic comforts like good air conditioning and water pressure are highly appreciated.
The hotel excels in cleanliness, maintaining high standards across both rooms and common areas. Minor cleanliness issues are rare exceptions and do not overshadow the generally pristine conditions noted by guests. This high level of cleanliness contributes to a welcoming atmosphere that many find reassuring and pleasant.
One of the most celebrated aspects of the SureStay Plus Hotel is its staff. Guests frequently highlight the polite, courteous and efficient service. The front desk and cleaning staff consistently receive positive feedback for their helpfulness and attentiveness, enhancing the overall guest experience. The smooth check-in process and warm reception contribute to making stays enjoyable.
While the free Wi-Fi service presents a mixed experience with some guests encountering unreliable connections, the hotel's strengths in other areas tend to mitigate this drawback. The hotel’s family-friendly environment is also highly praised with features like spacious family rooms and proximity to kid-friendly attractions making it an attractive choice for families.
The beds receive mixed reviews; many guests find them comfortable, while others point out issues with old and uncomfortable mattresses and pillows. Despite these mixed feelings, many guests still report a restful sleep experience.
As a three-star hotel, SureStay Plus provides a clean, comfortable and convenient stay with excellent value. The hotel’s emphasis on cleanliness, friendly staff and strategic location align well with guests' expectations and needs, making it a reliable choice for both leisure and business travelers. Business travelers also appreciate the functional desk areas and meeting facilities, although improvements in accessibility to power outlets could enhance the experience further.
Overall, SureStay Plus Hotel by Best Western Chicago Lombard is favored for its dependable service, clean accommodations and strategic location, offering good value and a pleasant stay experience.
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The hotel's breakfast service stands out, featuring a varied and hearty selection of both hot and cold options that exceed typical hotel standards. Guests often describe the breakfast as delicious and well-organized with items ranging from eggs and bacon to fresh fruit and waffles. Despite minor criticisms such as the lack of gluten-free options, the breakfast is generally viewed as a significant perk that adds value to the stay.
When it comes to rooms, they are frequently commended for their cleanliness and comfort. Daily maintenance ensures that rooms remain spotless, providing a relaxing and quiet environment. However, some guests note that the rooms feel outdated and cramped with worn furnishings and small TVs. This does not detract significantly from the overall positive experience, as the cleanliness and basic comforts like good air conditioning and water pressure are highly appreciated.
The hotel excels in cleanliness, maintaining high standards across both rooms and common areas. Minor cleanliness issues are rare exceptions and do not overshadow the generally pristine conditions noted by guests. This high level of cleanliness contributes to a welcoming atmosphere that many find reassuring and pleasant.
One of the most celebrated aspects of the SureStay Plus Hotel is its staff. Guests frequently highlight the polite, courteous and efficient service. The front desk and cleaning staff consistently receive positive feedback for their helpfulness and attentiveness, enhancing the overall guest experience. The smooth check-in process and warm reception contribute to making stays enjoyable.
While the free Wi-Fi service presents a mixed experience with some guests encountering unreliable connections, the hotel's strengths in other areas tend to mitigate this drawback. The hotel’s family-friendly environment is also highly praised with features like spacious family rooms and proximity to kid-friendly attractions making it an attractive choice for families.
The beds receive mixed reviews; many guests find them comfortable, while others point out issues with old and uncomfortable mattresses and pillows. Despite these mixed feelings, many guests still report a restful sleep experience.
As a three-star hotel, SureStay Plus provides a clean, comfortable and convenient stay with excellent value. The hotel’s emphasis on cleanliness, friendly staff and strategic location align well with guests' expectations and needs, making it a reliable choice for both leisure and business travelers. Business travelers also appreciate the functional desk areas and meeting facilities, although improvements in accessibility to power outlets could enhance the experience further.
Overall, SureStay Plus Hotel by Best Western Chicago Lombard is favored for its dependable service, clean accommodations and strategic location, offering good value and a pleasant stay experience.
Hotel near Ski Resorts
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
SureStay Plus Hotel by Best Western Chicago Lombard offers a highly regarded location appreciated by many guests for its convenience and accessibility. Nestled in a quiet, family-friendly area, the hotel is well-situated for those visiting family or attending events nearby. It provides easy access to major highways, making it a practical choice for day trips to Chicago and visits to local attractions.
The hotel is conveniently located near the Yorktown Shopping Center and numerous restaurants and stores, offering plenty of dining and shopping options within short walking or driving distances. Guests have found the proximity to Target and other essential stores to be particularly beneficial, enhancing the convenience of their stay.
Frequent travelers appreciate the hotel's placement near the ORD airport, which is ideal for stopovers and provides easy access for those flying in and out of the city. Additionally, the area of Lombard itself is described as a nice, safe suburb with quiet surroundings, contributing to a relaxing experience.
Despite being away from the main attractions of Chicago, the hotel's accessible location and ample parking make it an excellent base for exploring the surrounding areas. The local amenities, combined with positive service, cleanliness and value, make this hotel a favored option for both short and extended stays.
The breakfast experience at SureStay Plus Hotel by Best Western Chicago Lombard generally receives positive feedback from guests. Many appreciate the varied and extensive breakfast selection with guests noting it as delicious, hearty and nicely organized. The breakfast includes both hot and cold options, such as eggs, bacon, toast, fresh fruit, waffles and even omelettes and sausages. Several reviews emphasize the quality and taste, describing it as awesome, excellent and better than what is usually offered at other hotels.
After the COVID-19 pandemic, guests observe improved breakfast services, praising the good hot food and decent selection available. The breakfast is considered a good value, satisfying American standards with its reasonable selections. However, there are mentions of certain downsides, such as the absence of gluten-free options, limited choices and some items like powdered eggs receiving mixed reactions.
Despite these minor criticisms, the breakfast staff and service are often highlighted positively, contributing to an enjoyable dining experience. Overall, the breakfast at SureStay Plus is seen as a significant perk, surpassing many guests' expectations and adding value to their stay.
SureStay Plus Hotel by Best Western Chicago Lombard offers a mixed experience for its guests when it comes to room quality and amenities. Positively, many reviewers mentioned that the rooms are consistently clean and comfortable. A significant number of guests appreciated the cleanliness of the rooms, describing them as very clean, spotless and well-maintained on a daily basis. The rooms are described as quiet and conducive to rest, providing a relaxing environment with some guests highlighting the good air conditioning and water pressure in the showers.
However, several guests noted that the rooms are outdated and would benefit from a modern redesign. The furniture and decor are often described as old, worn and crammed into smaller spaces, making rooms feel tight and less comfortable for larger groups or longer stays. Small TV sizes and the absence of microwaves were also pointed out with some guests experiencing issues such as noisy air conditioning units and drainage problems in the bathrooms.
Despite some of these drawbacks, the location of the hotel is frequently praised. It's conveniently situated near restaurants, Target and other amenities, making it easy to access necessary services and enjoy the local area. The staff at the hotel also receive positive feedback for their friendliness and efficiency, adding to the overall positive experience of many guests.
Overall, the SureStay Plus Hotel by Best Western Chicago Lombard provides a basic but reliable option for travelers looking for a clean and quiet place to stay, although potential guests should be prepared for dated furnishings and smaller room sizes.
The beds at the SureStay Plus Hotel by Best Western Chicago Lombard have garnered mixed feedback from guests. Many guests highlight the comfort of the beds, describing them as comfortable, cozy and even very comfortable. The comfort extends to the pillows for some, contributing to a restful sleep. Positive remarks also mention beds being comfy and well-suited for a good night's rest.
On the other hand, there are significant concerns regarding the condition and quality of some mattresses and pillows. Guests have reported beds as being hard, lumpy, old and in need of replacement. Some beds were described as uncomfortable, saggy, squeaky and rickety. Pillows were also mentioned as uncomfortable and small, detracting from the overall comfort.
Despite the varying experiences, the beds in certain rooms appear to provide a satisfactory and pleasant sleeping experience, while others may require updates to meet guest expectations consistently.
SureStay Plus Hotel by Best Western Chicago Lombard receives high marks for cleanliness from its guests. The hotel, including the rooms and lobby, is consistently described as very clean, exceptionally clean and meticulously maintained. Guests frequently appreciated the spotless and hygienic conditions of the rooms, which often came with a welcoming vibe and were well-kept.
Several reviews highlighted how the hotel managed to maintain an impeccable level of cleanliness throughout. The rooms were not only clean but sometimes described as pristine and immaculately clean. Facility cleanliness extends to common areas such as the lobby, which is modern, welcoming and smells fresh.
Despite these overwhelmingly positive remarks, there were occasional mentions of minor cleanliness issues, such as mold on the ceiling, blood stains on a wall or buildup in the sink drains. Some reviews noted the need for better vacuuming and more consistent towel replacement. These instances, however, seem to be exceptions rather than the rule.
Overall, SureStay Plus Hotel maintains a high standard of cleanliness that most guests found satisfactory, contributing to a comfortable stay experience.
Visitors to the SureStay Plus Hotel by Best Western in Chicago Lombard have consistently praised the exceptional quality of the hotel's staff. Guests commend the staff for being polite, courteous and consistently friendly. Check-in processes are notably smooth and staff members are both efficient and accommodating. Reviews highlight the helpfulness and eagerness of the team to assist, creating a welcoming and professional atmosphere throughout the stay.
The front desk staff receive special mention for being particularly attentive and helpful, often going above and beyond to ensure guests' needs are met. Reviewers also appreciated the quick, easy and warm check-in experiences facilitated by these dedicated employees. The reception area is described as clean and pleasant, enhancing the overall first impression.
Guests frequently mention the staff's great customer service with many noting the genuine friendliness and attentiveness of the team. The cleaning staff also receive positive feedback for their diligence and attentiveness. Patrons appreciate the knowledgeable and personable approach of the employees, feeling valued and well cared for during their stay.
Whether assisting with late-night needs or offering thoughtful advice, the staff's professionalism and commitment to guest satisfaction are recurrent themes. Overall, the consistently helpful, friendly and accommodating staff significantly contribute to making guests' stays enjoyable and pleasant at this hotel.
The Wi-Fi at SureStay Plus Hotel by Best Western Chicago Lombard has shown variability in performance according to guest reviews. Some guests experienced a strong and reliable connection, describing the Wi-Fi as good with decent speed. There were, however, several instances where Wi-Fi was problematic, slow and weak, particularly during evening peak usage. While the hotel does provide free Wi-Fi, many guests found it to be unreliable and not working at all at times. Overall, the experience with the internet service at this hotel appears mixed with some positive remarks overshadowed by numerous complaints about inconsistent performance.
SureStay Plus Hotel by Best Western Chicago Lombard is a strong choice for those traveling with family. Guests have highlighted its family-friendly environment and spacious family rooms. The hotel offers games and amenities suitable for children, making it a convenient option for family trips. Located in a peaceful area of Lombard, it's also close to family-friendly attractions, which enhances its appeal for repeat visits. Families have noted the clean and well-maintained family suites, making it a comfortable and practical choice for stays with kids.
SureStay Plus Hotel by Best Western Chicago Lombard offers a comfortable and convenient stay with great value for its three-star rating. The hotel is noted for its cleanliness, both in the rooms and common areas with many guests highlighting the polite, professional and attentive staff who make the stay pleasant. The location is another strong point, being conveniently near the expressway, making it easy to navigate around.
The rooms, though described as standard with outdated furnishings and classic televisions, are clean, quiet and provide a comfortable bed for a good night's sleep. The basic hotel services and standard dining options, including an average breakfast, meet the needs of a straightforward stay without any frills.
Safety and a quiet environment add to the hotel’s appeal, making it an ideal place for a one-night respite. While some guests noted the property shows signs of wear and tear, the overall experience is positive, highlighting the hotel as recommendable and good value for its price. The hotel embodies the essentials of a three-star stay, offering exactly what one would expect at this price point. Guests commonly express that they would stay again, cementing its reputation as a dependable choice in Lombard.
SureStay Plus Hotel by Best Western Chicago Lombard offers an array of facilities and services tailored for business travelers. The desk areas are highlighted as being especially accommodating with multiple reviews praising the availability of ample workspace and sufficient power outlets. Adjustable chairs and desk lamps further enhance the comfort and functionality of the desk setups, making them ideal for business use, including laptop work.
Additionally, the hotel provides a business meeting room, catering to those in need of professional meeting spaces. Although some reviews note a lack of wall outlets in the room and insufficient USB ports at the desk, the overall verdict is that the workspace arrangements are highly business-friendly.
The customer service at the hotel is described as impeccable, adding to the positive experience of business travelers. The hotel is conveniently located near multiple highways and dining options, which further appeals to those traveling for work. Guests also noted the simplicity and comfort of the accommodations, providing reasonably good value for the stay.
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Location
The hotel is conveniently located near the Yorktown Shopping Center and numerous restaurants and stores, offering plenty of dining and shopping options within short walking or driving distances. Guests have found the proximity to Target and other essential stores to be particularly beneficial, enhancing the convenience of their stay.
Frequent travelers appreciate the hotel's placement near the ORD airport, which is ideal for stopovers and provides easy access for those flying in and out of the city. Additionally, the area of Lombard itself is described as a nice, safe suburb with quiet surroundings, contributing to a relaxing experience.
Despite being away from the main attractions of Chicago, the hotel's accessible location and ample parking make it an excellent base for exploring the surrounding areas. The local amenities, combined with positive service, cleanliness and value, make this hotel a favored option for both short and extended stays.
Breakfast
After the COVID-19 pandemic, guests observe improved breakfast services, praising the good hot food and decent selection available. The breakfast is considered a good value, satisfying American standards with its reasonable selections. However, there are mentions of certain downsides, such as the absence of gluten-free options, limited choices and some items like powdered eggs receiving mixed reactions.
Despite these minor criticisms, the breakfast staff and service are often highlighted positively, contributing to an enjoyable dining experience. Overall, the breakfast at SureStay Plus is seen as a significant perk, surpassing many guests' expectations and adding value to their stay.
Rooms
However, several guests noted that the rooms are outdated and would benefit from a modern redesign. The furniture and decor are often described as old, worn and crammed into smaller spaces, making rooms feel tight and less comfortable for larger groups or longer stays. Small TV sizes and the absence of microwaves were also pointed out with some guests experiencing issues such as noisy air conditioning units and drainage problems in the bathrooms.
Despite some of these drawbacks, the location of the hotel is frequently praised. It's conveniently situated near restaurants, Target and other amenities, making it easy to access necessary services and enjoy the local area. The staff at the hotel also receive positive feedback for their friendliness and efficiency, adding to the overall positive experience of many guests.
Overall, the SureStay Plus Hotel by Best Western Chicago Lombard provides a basic but reliable option for travelers looking for a clean and quiet place to stay, although potential guests should be prepared for dated furnishings and smaller room sizes.
Beds
On the other hand, there are significant concerns regarding the condition and quality of some mattresses and pillows. Guests have reported beds as being hard, lumpy, old and in need of replacement. Some beds were described as uncomfortable, saggy, squeaky and rickety. Pillows were also mentioned as uncomfortable and small, detracting from the overall comfort.
Despite the varying experiences, the beds in certain rooms appear to provide a satisfactory and pleasant sleeping experience, while others may require updates to meet guest expectations consistently.
Cleanliness
Several reviews highlighted how the hotel managed to maintain an impeccable level of cleanliness throughout. The rooms were not only clean but sometimes described as pristine and immaculately clean. Facility cleanliness extends to common areas such as the lobby, which is modern, welcoming and smells fresh.
Despite these overwhelmingly positive remarks, there were occasional mentions of minor cleanliness issues, such as mold on the ceiling, blood stains on a wall or buildup in the sink drains. Some reviews noted the need for better vacuuming and more consistent towel replacement. These instances, however, seem to be exceptions rather than the rule.
Overall, SureStay Plus Hotel maintains a high standard of cleanliness that most guests found satisfactory, contributing to a comfortable stay experience.
Staff
The front desk staff receive special mention for being particularly attentive and helpful, often going above and beyond to ensure guests' needs are met. Reviewers also appreciated the quick, easy and warm check-in experiences facilitated by these dedicated employees. The reception area is described as clean and pleasant, enhancing the overall first impression.
Guests frequently mention the staff's great customer service with many noting the genuine friendliness and attentiveness of the team. The cleaning staff also receive positive feedback for their diligence and attentiveness. Patrons appreciate the knowledgeable and personable approach of the employees, feeling valued and well cared for during their stay.
Whether assisting with late-night needs or offering thoughtful advice, the staff's professionalism and commitment to guest satisfaction are recurrent themes. Overall, the consistently helpful, friendly and accommodating staff significantly contribute to making guests' stays enjoyable and pleasant at this hotel.
Wi-Fi
Family
3 Star
The rooms, though described as standard with outdated furnishings and classic televisions, are clean, quiet and provide a comfortable bed for a good night's sleep. The basic hotel services and standard dining options, including an average breakfast, meet the needs of a straightforward stay without any frills.
Safety and a quiet environment add to the hotel’s appeal, making it an ideal place for a one-night respite. While some guests noted the property shows signs of wear and tear, the overall experience is positive, highlighting the hotel as recommendable and good value for its price. The hotel embodies the essentials of a three-star stay, offering exactly what one would expect at this price point. Guests commonly express that they would stay again, cementing its reputation as a dependable choice in Lombard.
Business
Additionally, the hotel provides a business meeting room, catering to those in need of professional meeting spaces. Although some reviews note a lack of wall outlets in the room and insufficient USB ports at the desk, the overall verdict is that the workspace arrangements are highly business-friendly.
The customer service at the hotel is described as impeccable, adding to the positive experience of business travelers. The hotel is conveniently located near multiple highways and dining options, which further appeals to those traveling for work. Guests also noted the simplicity and comfort of the accommodations, providing reasonably good value for the stay.
No, SureStay Plus Hotel by Best Western Chicago Lombard doesn't have any pool.
No, a spa isn't available at SureStay Plus Hotel by Best Western Chicago Lombard.
No, SureStay Plus Hotel by Best Western Chicago Lombard doesn't allow dogs.
Yes, parking facilities are available at SureStay Plus Hotel by Best Western Chicago Lombard.
Yes, SureStay Plus Hotel by Best Western Chicago Lombard has a gym.
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