London, 42 Tavistock Place51.525518,-0.125806(Show on Map)
6.7
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesFri, 16 Oct - Sat, 17 Oct16 Oct - 17 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
City Inn Russell Square enjoys a strategic location in the heart of London, making it an ideal choice for travelers. The hotel's proximity to major transport links such as St Pancras International and King’s Cross ensures easy access to the city and beyond, while the surrounding area is replete with restaurants, cafes and iconic attractions like Covent Garden and the British Museum. It’s quiet yet centrally situated, offering a peaceful stay with numerous public transit options close by, making it particularly suitable for short stays or travelers with early train departures.
Rooms at the City Inn Russell Square vary significantly in size and condition. Guests frequently praised the clean and comfortable beds, as well as the practical amenities like mini fridges and Nespresso machines. The rooms, while cozy and functional, cater well to budget-conscious travelers. However, some found them smaller than expected and in need of a decor update. Noise from the street or neighboring rooms was occasionally mentioned and steep stairs posed a challenge for those with heavy luggage.
Cleanliness at the hotel received generally positive feedback with many guests describing their rooms and bathrooms as well-maintained and spotlessly clean. There were, however, mentions of minor issues such as dust in less obvious places and occasional maintenance lapses like faulty window latches or outdated furniture. Despite these concerns, the consensus leans towards a satisfactory cleanliness level for short stays.
The staff garnered predominantly positive feedback with many guests highlighting their friendliness and helpfulness. Named individuals like Hassan and Paul were frequently praised for their excellent service. Some did note issues with the check-in process and remote interactions, but the overall guest experience was significantly enhanced by the polite and professional staff.
The hotel offers free WiFi, which many guests found reliable and easy to access. There were some complaints about occasional connectivity issues or difficulty obtaining the WiFi password, but generally, guests were able to communicate and stream without major problems.
City Inn Russell Square is considered family-friendly with spacious family rooms and ground floor options suitable for those with young children. Entertainment options like Netflix are appreciated for keeping kids occupied. Despite minor issues with cleanliness and occasional shortages of supplies like pillows, families found the overall experience satisfactory.
The hotel's prime location also offers a vibrant nightlife scene with numerous dining and socializing options within walking distance. While convenient, some guests did report noise late at night from nearby bars and passers-by, which could be bothersome for light sleepers.
In summary, City Inn Russell Square provides practical and budget-friendly accommodation with essential amenities, bolstered by its excellent location and helpful staff. While there are areas needing improvement, particularly concerning room size and decor, the overall experience is positive, making it a value-for-money option in central London.
Categories
Nightlife
Family
Free Wi-Fi
Honeymoon
Small
Check-in - Check-out
Check In:
14:00 - 00:00
Check Out:
10:00
Facilities
Room service
Non-smoking rooms
Family rooms
Internet services
Express check-in/check-out
Safety deposit box
Heating
Fax/photocopying
Luggage storage
WiFi
Allergy-free room
Free WiFi
Non-smoking throughout
Daily housekeeping
WiFi available in all areas
Key card access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Staff follow all safety protocols as directed by local authorities
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Cashless payment available
Invoice provided
Property is cleaned by professional cleaning companies
Room Types
Luxury Double RoomThis contemporary room has stylish furnishings and period features including high ceilings and large windows.
Family Room (3 Adults)This family room has a double sofa bed, an iPod docking station, free WiFi and a flat-screen TV.
Family Room (4 Adults)Providing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The family room features tiled floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, as well as a sofa. The unit offers 2 beds.
Standard Double RoomThis modern room has a large flat-screen TV, an iPod docking station and a stylish shower room.
Single RoomThe single room provides a tea and coffee maker, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. This single room offers heating and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
6.7
Rated
Review Summaries
Summarized by AI
Location
City Inn Russell Square enjoys a fantastic location in the heart of London, making it an ideal choice for travelers. The hotel's proximity to major transport links, including St Pancras International, King’s Cross, Euston and Russell Square tube stations, means guests have easy access to the city and beyond. It is conveniently close to coffee shops, restaurants, supermarkets and iconic areas such as Covent Garden, the British Museum and Oxford Street.
The hotel is situated in a quiet yet central neighborhood, ensuring a peaceful stay while keeping the hustle and bustle of the city within reach. Guests appreciate the excellent connectivity with multiple subway and bus stops just minutes away, facilitating swift travel across London. The surrounding streets are safe and well-regarded, dotted with various bars, cafes and local shops that add to the convenience.
Several reviews highlight the hotel’s suitability for short stays, particularly for those catching early trains or exploring the city for a couple of nights. Affordable pricing combined with the strategic location makes it a value-for-money option in central London.
Overall, the City Inn Russell Square offers a superb base for tourists with its brilliant mix of accessibility, serene environment and closeness to many of London’s sought-after destinations.
Rooms
City Inn Russell Square offers a range of experiences when it comes to their rooms, varying significantly in size and condition. Many guests appreciated the clean and comfortable beds, along with the well-maintained rooms featuring amenities like mini fridges and Nespresso coffee machines. Several visitors noted that their rooms were clean and functional with some highlighting spaciousness and good ventilation.
The hotel caters well to budget-conscious travelers and many found it good value for money given its handy location near Holborn underground station. Some rooms were described as cozy, cute and efficient in terms of space usage, making them adequate for a short stay.
However, some guests found their rooms to be quite small and noted that they often appeared larger in photos than in reality. The decor in certain rooms was seen as dated and in need of an update. Overhead, steep stairs posed a challenge for those with heavy luggage or mobility issues. Noise was also a minor issue for some, either from the neighboring convenience store or due to thin windows.
Cleanliness seemed to be inconsistent with a handful of guests reporting dusty areas and occasional maintenance issues like faulty window latches and outdated furniture. The bathroom facilities received mixed reviews; while some found them modern and clean, others reported issues with size and functionality.
Overall, City Inn Russell Square offers practical and budget-friendly accommodation with essential amenities, but potential guests should manage their expectations around room size and be prepared for occasional noise and dated decor.
Beds
When staying at City Inn Russell Square, guests typically find the beds to be comfortable and clean with beds often described as very comfy and soft. Many remarked on the overall comfort, highlighting both the mattresses and pillows. Daily cleaning ensures that the beds maintain their cleanliness, contributing to a pleasant sleep experience. Some guests appreciated the autonomy provided by comfortable, fluffy beds and bedding.
However, not all feedback was positive. There were concerns about the beds being too small for two people and issues with sagging or being too soft for others' preferences. Occasionally, the beds were noted to have castors, causing them to move and some guests experienced creaky bed frames. Pillow quality was mentioned as inconsistent with some pillows deemed too soft or unclean.
Guests value comfort but noted that improvements could be made, particularly with bed size and firmness. Despite these mixed reviews, the majority found the sleeping arrangements at City Inn Russell Square to be satisfactory.
Cleanliness
City Inn Russell Square presents a mixed experience when it comes to cleanliness with a substantial number of guests highlighting positive aspects. Many reviews emphasized that rooms and bathrooms were consistently very clean, often described as spotlessly clean and well-maintained. Guests appreciated the daily cleaning service and found their rooms to be bright, comfortable and adequately cleaned during their stay. The property was noted for being clean, comfortable and conveniently located.
However, there were recurring mentions of minor cleaning issues. Some guests noticed dust in various parts of the rooms, such as under the bed, on carpets and furniture, indicating that the room cleaning sometimes missed less obvious spots. A few guests reported bigger cleanliness lapses, such as unclean bathrooms, dirty bed linens and the presence of stray hairs in showers and beds. There were also occasional complaints about a lingering dust smell, marks on walls and unemptied bins from previous occupants.
Despite the mixed feedback, the overall consensus leans towards a generally positive experience in terms of cleanliness with most visitors finding the hotel comfortable and adequate for short term stays. However, it’s clear that there is room for improvement in ensuring more thorough and consistent cleaning routines, especially in less obvious areas and specific issues like drain smells and limescale build-up.
Staff
City Inn Russell Square receives mixed feedback about its staff with an overwhelming number of positive comments highlighting their friendliness and helpfulness. Many guests praised the hotel’s reception team, describing them as kind, accommodating and efficient. Notably, the manager and certain individuals like Hassan and Paul are repeatedly mentioned for their excellent service and responsiveness.
However, some reviews also indicate issues with the check-in process, including longer wait times and the hotel's approach to remote or contactless check-ins. Instances of poor communication and reported negative interactions with certain staff members were mentioned, which affected some guests' experiences. Despite these concerns, when staff were present, they were often described as polite, professional and informative.
Overall, the positive aspects of the City Inn Russell Square staff, particularly their friendliness and helpful nature, seem to significantly enhance the guest experience.
Wi-Fi
City Inn Russell Square offers complimentary WiFi to its guests, which many found to be reliable and straightforward to access. Several reviews highlighted the ease of communication and managed to keep seamlessly connected during their stay. However, there were some challenges noted, such as the WiFi signal not always being strong and instances where the WiFi never connected for certain guests. Issues with the WiFi code not being provided were also mentioned, which could potentially inconvenience those needing immediate access.
Despite these occasional hiccups, a number of reviews reported good WiFi service, enabling them to manage their communications effectively, whether for emails or streaming services like Netflix. The hotel's location and helpful staff were additional positives highlighted by visitors.
For future guests, it might be useful to ensure they receive all necessary information, such as the WiFi password, upon arrival to avoid any connectivity issues. Overall, while the City Inn Russell Square offers free WiFi with moments of strong performance, there are occasional connectivity challenges that guests should be aware of.
Family
City Inn Russell Square seems to be a favorable choice for families looking for accommodation in the area. Many reviews highlight its convenience, particularly for family units. The family rooms are mentioned frequently for their size and capacity to comfortably accommodate four people. Guests appreciate the spacious bathrooms, adding to the overall comfort of the stay.
The ground floor rooms are notably beneficial for families with young children or babies, providing easy access. Entertainment options like Netflix on the TV are an added bonus, especially useful for keeping children occupied during the stay. Despite a few comments about cleanliness and occasional shortages like not enough pillows, the overall sentiment leans towards satisfaction.
The hotel's location and independent entry system are also praised, making it an ideal base for a family visit. Families specifically noted how much they enjoyed their time, underlining that City Inn Russell Square is a commendable option for family stays.
Nightlife
City Inn Russell Square benefits from a prime location with a wide variety of nightlife options around. Guests found it convenient to have numerous restaurants, cafes and bars within a minute or two of walking, offering excellent choices for dining and socializing. The abundance of nearby spots makes it easy to enjoy a night out without venturing far from the hotel. Despite this bustling scene, some guests did report noise issues, noting that the street can get noisy late at night due to bars staying open and the sound of passers-by. There were also mentions of noise from other rooms and outside, which could be bothersome for light sleepers. Nonetheless, the hotel's central location and the proximity to various amenities make it a good spot for those looking to explore the local nightlife effortlessly.
FAQ
No, City Inn Russell Square doesn't have any pool.
No, a spa isn't available at City Inn Russell Square.
No, City Inn Russell Square doesn't allow dogs.
No, parking facilities aren't available at City Inn Russell Square.
