London, 27-A Romford Road, Stratford51.542339,0.006133(Show on Map)
7.9
Good
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Checkin - Checkout dates
1 Room2 Guests
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Summary of reviews
Epsilon Hotel in London garners positive reviews primarily for its prime location, cleanliness and friendly staff with a few mixed opinions about breakfast, dinner, rooms, WiFi and parking.
The hotel’s location is frequently commended for its convenience and accessibility. Situated near Stratford Station, guests find it easy to explore major attractions such as the O2 Arena, Westfield Shopping Centre and the Olympic Park. Despite being on a busy road, the location is surprisingly quiet, making it ideal for various travel needs, whether for business, sightseeing or events.
Cleanliness is another standout feature with rooms and common areas consistently reported as clean and well-maintained. Guests appreciate the daily housekeeping services that ensure fresh towels and linens, contributing to a comfortable stay.
The staff at Epsilon Hotel also receive high praise for their friendly and helpful nature. Many guests highlight specific staff members for their exceptional service, which enhances the overall experience, making guests feel welcomed and cared for.
Regarding breakfast, reviews are mixed but lean positively; many guests enjoyed the good selection and value, appreciating freshly cooked options. Conversely, some found it basic and faced logistical challenges, such as limited variety and extra charges for certain items.
Dinner offerings receive positive mentions for quality and convenience, especially the cafe’s cooked-to-order meals and the variety of local dining options nearby. Nonetheless, issues like limited on-site options and pervasive food odors were noted, indicating room for improvement.
Room experiences vary, though many guests find them clean, comfortable and well-equipped. The spacious, modern decor is appreciated, but some point out issues with room size, noise levels from the street and maintenance concerns. Despite these drawbacks, the hotel is considered a good budget-friendly option with essential amenities.
WiFi at the hotel is a significant concern with numerous reports of poor connectivity, especially on higher floors. While there are occasional positive remarks, the general consensus indicates the need for improvement to meet the needs of all guests.
Parking options at the hotel are appreciated, particularly for their convenience and security. However, the limited availability, high costs and small parking spaces present challenges for some guests, necessitating advance arrangements.
For families, the hotel provides a welcoming atmosphere with spacious family rooms and kid-friendly amenities. Though some rooms may be small and walls thin, the overall environment is suitable for family stays, offering comfort and convenience.
The hotel's nightlife proximity is a draw for those looking to experience the vibrant local scene with numerous bars and restaurants nearby. However, the lively neighborhood can lead to noise disturbances, which may affect light sleepers.
Overall, Epsilon Hotel’s strategic location, cleanliness and friendly staff make it a practical and budget-friendly choice for travelers, despite some areas needing improvement and minor inconsistencies in feedback.
Categories
Family
Nightlife
3 Star
Room Types
Standard Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features a tea and coffee maker, a wardrobe, a flat-screen TV and an outdoor dining area. The unit offers 1 bed.
Deluxe Double RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. Boasting an outdoor dining area, this double room also features a tea and coffee maker, a seating area and a flat-screen TV. The unit has 1 bed.
Deluxe Family RoomOffering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. Boasting an outdoor dining area, this family room also offers a tea and coffee maker, a wardrobe and a flat-screen TV. The unit has 2 beds.
Deluxe Single RoomProviding free toiletries, this single room includes a private bathroom with a shower and a hairdryer. Featuring an outdoor dining area, this single room also provides a tea and coffee maker, a wardrobe and a flat-screen TV. The unit offers 1 bed.
Deluxe Twin RoomProviding free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room features a tea and coffee maker, a wardrobe, a flat-screen TV and an outdoor dining area. The unit offers 2 beds.
Double Room - Disability AccessProviding free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room features a tea and coffee maker, a wardrobe, a flat-screen TV and an outdoor dining area. The unit offers 1 bed.
Guest Reviews
7.9
Good
Review Summaries
Location
Epsilon Hotel boasts a prime location that is highly praised by its guests, making it a convenient choice for various travel needs in London. Situated not far from the city center and easily accessible by metro and bus, the hotel is close to Stratford Station, one of the main transport hubs connecting multiple underground and rail lines. This provides excellent access to the O2 Arena, Westfield Shopping Centre, the London Stadium and the Olympic Park, making it an ideal spot for both leisure and event-based stays.
The area is noted for its safety and proximity to numerous shops, restaurants and supermarkets, including a large Morrison's. Guests frequently mention the ease of walking to major attractions and transport links with Stratford station, shopping centers and key venues such as the ABBA Voyage Arena all within a short stroll. Reviews highlight that the location supports a range of activities, offering good connections for exploring wider London.
Despite being on a busy main road, many guests find the location surprisingly quiet and appreciate its central position which simplifies travel around the city. Whether visiting for business, sightseeing or specific events, Epsilon Hotel’s strategic location and transport convenience stand out as its most commendable features, complemented by clean and comfortable rooms and friendly staff, making it a practical and budget-friendly option for travelers.
Breakfast
Reviewers had mixed opinions about the breakfast at Epsilon Hotel, though many pointed out positive aspects. The breakfast was generally described as good with several guests highlighting that it offered a good selection to meet various tastes. Freshly cooked breakfast options and a welcoming discount were appreciated by some guests. The breakfast was also lauded for being served on time and providing good value for money with some specifically noting it as "fabulous" and "amazing." Several reviews mentioned that the breakfast offered good options, including the ability to choose between a continental or a full English breakfast.
However, there were criticisms as well. Some guests mentioned that the breakfast was very basic, not good value for money and sometimes greasy or poorly cooked. Others found the breakfast cafe uninviting and noted that the breakfast area could be improved for better cleanliness and ambience. Several reviews pointed out that the continental breakfast was often limited to simple items like toast, cereal and milk with little variety or flavor.
Logistical issues were also a common point of dissatisfaction. Many guests found it confusing to navigate the breakfast arrangements with some having difficulties finding where breakfast was served or whether it was included in their booking. Additionally, there were complaints about having to pay extra for a more substantial breakfast or even for basic items like coffee.
In summary, while Epsilon Hotel's breakfast received praise for its selection, value and fresh preparation, it also faced criticism for being basic and inconsistent with logistical challenges adding to some guests' frustration.
Dinner
The dinner experience at Epsilon Hotel offers a mix of highs and lows according to guest reviews. Positive highlights include an impressive array of breakfast, lunch and dinner options with the cafe downstairs receiving particular praise for exceeding expectations during evening meals and offering great food cooked to order. Guests also noted the convenience of having dinner delivered to their rooms and the value for money, especially considering London prices.
On the accommodation side, the bar area was frequently mentioned for its friendly staff and convenience; it remains open late and serves guests returning from late outings, creating a pleasant atmosphere for unwinding. Guests appreciated the variety in dining, from a great-value Morrison's breakfast nearby to highly recommended local restaurants like Rodina 2 Bulgarian restaurant and Restaurant Madi.
However, not all feedback was positive. Numerous guests criticized the quality and availability of food, noting poor experiences and limited options on-site. A persistent issue mentioned was the pervasive odor of frying and food, which some guests found unpleasant and pervasive throughout the hotel.
Overall, while Epsilon Hotel seems to offer some dining highlights and a few charming local spots, improvements are needed in food quality and managing food-related odors to enhance the overall guest experience.
Rooms
The reviews for the rooms at Epsilon Hotel reveal a mixed experience for guests, leaning towards a positive impression. Many guests appreciated the cleanliness with frequent mentions of rooms being clean, tidy and comfortable. The rooms were also described as spacious, well-equipped with necessary amenities and often having a cozy or modern decor. The location of the hotel was noted as convenient, being close to public transport options like trains, buses and the tube. The staff were generally described as friendly and helpful.
However, several reviews highlighted consistent issues that detracted from the overall experience. Room sizes were often cited as being very small with some guests finding them cramped or stuffy and a lack of air conditioning made some rooms uncomfortably hot. Noise was another common complaint with many rooms facing the busy street, leading to disturbed sleep from street noise. Additionally, maintenance and cleanliness issues were mentioned, such as stained carpets, outdated furnishings, broken fixtures and a smoky smell in some rooms. The lift being out of service frequently added to the inconvenience, especially for those with heavy luggage or rooms on higher floors.
Despite the drawbacks, for short stays and considering the price, the hotel delivered an adequate level of comfort and convenience. Guests found the rooms to be suitably equipped for basic needs, making it a viable option for those looking for budget accommodation with good connectivity in London.
Beds
At Epsilon Hotel, guest reviews on the beds have shown a mix of experiences. On the positive side, many guests have highlighted the comfort of the beds with frequent mentions of clean and comfortable bedding, including clean white sheets and towels. There are multiple accounts of beds being extremely comfortable, contributing to a comfortable stay overall. The beds have been praised for providing a good night's sleep with some guests describing them as very comfy, clean and cozy. New pillows and quality bed sets have also been noted positively by some visitors.
However, several guests have pointed out some issues that impacted their sleep quality. There are reports of hard and uncomfortable mattresses, old and saggy beds and spring mattresses that were not up to par. A number of guests found the pillows to be either too thin or lumpy and some even had to deal with springs poking through the mattress. For some, the beds were described as merely adequate or not the best.
Moreover, specific concerns include beds being too small or narrow for two people with some double beds being described as "small double beds." A few guests mentioned their preference for more or thicker pillows for a better sleep experience. Issues such as bed bugs in the room and mattresses that seemed broken or very low have also been mentioned, suggesting room for improvement in bed quality.
In conclusion, while the Epsilon Hotel receives commendation for its clean and comfortable bedding, there are inconsistencies with mattress quality and pillow comfort that might affect some guests' sleeping experience.
Cleanliness
Epsilon Hotel has garnered a commendable reputation for cleanliness, consistently mentioned as a standout feature by guests. Many noted that rooms were clean, tidy and well-maintained with all basic amenities provided. Daily room cleaning with towel and linen changes was a highlight, ensuring a spotless and comfortable environment throughout their stays. The communal areas and overall hotel premises were also frequently praised for being exceptionally clean and well-kept.
Several reviews highlighted the presence of fresh, clean white towels and sheets, along with modern and spacious bathrooms. Various guests found the rooms to be both neat and functional, adding to the overall comfort of their stay. The hotel’s affordability paired with its cleanliness made it a preferred choice for many visitors seeking good value for their money.
However, there were occasional mentions of minor cleanliness issues such as stained carpets, dusty areas and a need for deeper cleaning in some rooms. Despite these isolated incidents, the general consensus reflected high satisfaction with the hotel's cleanliness standards, solidifying Epsilon Hotel as a reliably clean and comfortable place to stay.
Staff
Epsilon Hotel has generally garnered a positive reputation for its staff, who are frequently described as friendly, helpful and attentive. Guests consistently highlight the warm and welcoming nature of the team, noting that the front desk, housekeeping and management often go out of their way to ensure a pleasant stay. Specific staff members like Kan and Madi receive repeated praise for their exceptional service. The staff's constant availability, efficiency and readiness to assist with luggage or provide local advice are also appreciated by many visitors.
Despite the overwhelmingly positive feedback, some guests have pointed out issues with certain receptionists being unkind or unwelcoming. A few also mentioned experiences with indifferent service or a lack of communication among staff members. Nevertheless, these instances seem to be exceptions rather than the norm.
Overall, the collective sentiment from guests leans heavily towards satisfaction with the staff at Epsilon Hotel, often contributing significantly to their overall positive experience at the establishment.
Wi-Fi
The WiFi at Epsilon Hotel has received mixed reviews from guests. While there are mentions of free WiFi and statements that the WiFi and TV work well, the majority of feedback highlights significant issues with internet connectivity. Common complaints include the WiFi being poor, unreliable or entirely unavailable during their stay. Guests frequently mentioned problems such as the WiFi not working on the top floor, slow connections and difficulties accessing the network, sometimes requiring manual IP assignments. Some even experienced connection issues severe enough to disrupt business activities or streaming services.
Additionally, the free WiFi was described as slow, often disconnecting and barely functional, particularly on higher floors like the third floor. Specific comments noted that the WiFi was sluggish, had poor reception in rooms and the internet speed was generally insufficient for work or consistent browsing. Guests expressed frustration with the network occasionally resetting and the access codes not working correctly. Despite some positive remarks about the internet working well or being high-performance, these instances appear to be exceptions rather than the rule. For travelers relying on a stable internet connection, the inconsistent WiFi at Epsilon Hotel could be a significant drawback.
Parking
Epsilon Hotel offers a mix of experiences when it comes to parking. Many guests appreciated the availability of free parking during the evenings and nearby options like Morrisons car park for a small charge. The option for secure parking was seen positively by some guests and being able to reserve parking in advance was noted as a convenience.
However, several guests pointed out the limited availability and high cost of on-site parking with a standard charge of £17 per night being a common concern. There were also mentions of parking spaces being small and difficult to navigate with some guests needing to hand over their car keys to staff or having to park in tight spots.
The hotel’s parking, though sometimes described as handy and a bonus, revealed inconsistencies, such as unclear pre-disclosure of costs and the necessity to book in advance to ensure a spot. Alternative parking options nearby were appreciated and some guests found suitable free street parking after 18:30.
Overall, while Epsilon Hotel provides various parking options, prospective guests might benefit from planning ahead and confirming parking arrangements before arrival.
Family
Epsilon Hotel, a family-run establishment located conveniently close to restaurants and a bus stop, offers a welcoming environment for families. The hotel boasts spacious family rooms, which are clean and well-maintained with daily towel exchanges and refreshments replenished. While some rooms are smaller and the walls thin, the family rooms located towards the back are notably quieter and larger.
Guests have enjoyed the lively and family-friendly atmosphere with family norms and a positive attitude being consistently enforced. The hotel provides a cozy setting that kids love, enhancing the overall family-oriented experience. A family restaurant nearby and other kid-friendly amenities add to the convenience. Although there have been minor mentions of small room sizes and an unsuitable environment for light sleepers, the hotel's overall environment and service make it a great spot for families visiting London.
Nightlife
Epsilon Hotel is strategically situated in a bustling area, making it a convenient choice for travelers keen on exploring the vibrant nightlife nearby. The locality boasts a good selection of bars and restaurants within walking distance, enhancing its appeal for those looking to unwind after a day of sightseeing. Furthermore, the proximity to entertainment options like a nearby casino and the ABBA Arena—just a 20-minute stroll away—adds to its allure for event-goers.
Despite its prime location, visitors often note that the area can be quite noisy, especially during the night. The street noise, traffic and sounds of people chatting and enjoying late-night activities can be heard until the early hours, occasionally proving disruptive to sleep. However, for those seeking a lively atmosphere, the energy of the surroundings might be a welcome trade-off for the convenience and vibrancy the location offers.
Overall, Epsilon Hotel's neighboring area is teeming with life, offering a true taste of the urban experience with its wide array of bars, restaurants and entertainment venues. Just be prepared for a bit of urban noise that accompanies such a dynamic setting.
3 Star
Epsilon Hotel offers a budget-friendly stay in a good location, providing very good value for money. As a three-star hotel, it’s considered a basic but fair option for those looking to save on accommodations without expecting extra frills. Rooms and facilities meet expectations for the budget segment, making it an excellent choice for budget travelers. Cleanliness and friendly staff are notable positive features with many guests appreciating the clean and tidy environment. While the standard continental breakfast and slow wifi have their complaints, the overall value for the location and price is deemed satisfactory. Many guests have found it to be a convenient and affordable stay, often citing it as a cheaper alternative to more expensive hotels like the ibis. The Epsilon Hotel stands out as a practical option for budget-conscious visitors to north London, despite some of the basic offerings.
Business
Epsilon Hotel offers a budget-friendly option for business travelers in London, boasting good value for money in a convenient location. The hotel caters explicitly to the needs of business travelers, providing essential amenities like WiFi and a proper desk for laptop work. The elevator adds convenience for those on work trips.
Located within a reasonable distance of Stratford Bus Station and close to shopping, it allows easy access to various business venues. Guests noted the 24/7 operation, making it suitable for those with unsociable working hours. Additionally, the staff were highlighted as friendly and helpful, which is always a plus for a smooth business trip.
However, some aspects may require consideration, such as the absence of air conditioning, lack of proper minibar and no car parking facilities. While the rooms and amenities are basic, they suffice for short business stays. Despite occasional noise from other guests, which might affect concentration, many found the hotel ideal for business due to its functional yet straightforward accommodation.
Overall, Epsilon Hotel stands out as a business-centric, value-oriented choice for those requiring a straightforward and efficient place to stay while working in London.
Accessible
Epsilon Hotel receives mixed reviews regarding its accessibility with a noticeable emphasis on convenience, location and affordability. Guests appreciate the hotel's proximity to public transportation options, including metro, bus stops and Stratford Station, which makes it easy to reach significant areas like Stratford and the nearby shopping center. Many note the hotel's superbly affordable rates and consider it a good budget option for travelers.
However, there are recurring issues related to the hotel's elevator, which has been frequently out of service, posing significant challenges for guests with mobility issues. This has led to accessibility problems, particularly for those with disabilities or heavy luggage. The accessible rooms are noted to be equipped for disabled persons, but several issues persist, such as small bathrooms, non-functional disability alarms and the absence of grabrails on either side of the toilet.
While the staff is considered helpful and check-in smooth, the area's safety and certain facility maintenance issues, such as dirty carpets and bathroom door problems, detract from the overall experience. Despite these drawbacks, the excellent location and value for money remain high points for many guests.
FAQ
No, Epsilon Hotel doesn't have any pool.
No, a spa isn't available at Epsilon Hotel.
No, Epsilon Hotel doesn't allow dogs.
No, parking facilities aren't available at Epsilon Hotel.
