London, 6 Caledonian Road51.530983,-0.120903(Show on Map)
8.1
Very Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
**General Review Summary for 'Keystone House'**
Keystone House is a highly praised hotel situated in the heart of London, offering an ideal location for travelers due to its proximity to King's Cross and St Pancras International stations. This strategic positioning provides excellent access to the city's public transportation network, allowing guests to explore London's attractions with ease. The vibrant surrounding neighborhood adds to its appeal, filled with diverse restaurants, cafes and shops, making it a bustling yet convenient hub.
Guests commonly highlight the ease of access and the straightforward check-in process, often described as seamless and efficient. The rooms, while noted to be small, are frequently praised for their cleanliness and well-organized use of space, equipped with essential amenities to ensure a pleasant stay. Housekeeping receives high marks for thorough daily cleaning, making the property notably clean and well-maintained. Modern touches and toiletries in the bathrooms are particularly appreciated and despite the central location, the rooms are generally quiet and tranquil.
The breakfast experience receives mixed feedback; while the hotel does not provide a breakfast service, it offers a lovely hot drinks station and the nearby cafes serve as satisfactory alternatives, providing ample breakfast options to guests.
The hotel's staff are often described as friendly, helpful and accommodating, contributing significantly to a welcoming atmosphere. Specific staff members, such as Raghda, Debra and Noura, receive accolades for their exceptional service. The front desk team is particularly praised for their efficiency, making the check-in and check-out process seamless and hassle-free.
Keystone House is noted for its good value for money, offering free and reliable Wi-Fi, which is essential for today's travelers. The family rooms and location contribute to its suitability for family stays, although noise from nearby nightlife can be a drawback. The hotel is located in a vibrant area with numerous restaurants, cafes and pubs, providing a lively atmosphere for those interested in London's nightlife, though this can lead to some noise issues.
Lastly, when it comes to comfort, the main beds are generally well-received as clean and cozy, though fold-out and sofa beds have been criticized for being uncomfortable. There is a call for improvement in the quality of these additional sleeping arrangements to ensure a restful sleep for all guests.
Overall, Keystone House is a practical choice for travelers looking for a clean, well-located and efficiently designed accommodation in central London, particularly well-suited for short stays and business trips.
Categories
Family
Nightlife
3 Star
Room Types
Deluxe Family RoomThis family room features air conditioning and a sofa. Please note that rooms are located across three floors and there is no lift available. The room is suitable for two adults (in the double bed) and two children in the extra Z beds. Please note, the single beds are only suitable for children up to 12 years of age.
Deluxe Double RoomMay we please change the whole description to the below -
Designed with extra space and comfort in mind, our Premium Double Rooms provide a relaxing retreat with modern features.
Enjoy flexible self check-in and a private double room equipped with a Smart TV, air conditioning, complimentary Wi-Fi, and tea and coffee facilities.
Please be aware that rooms are spread across three floors and are accessible by stairs only, as the building does not have a lift.
Double RoomOur Standard Double Rooms are compact yet thoughtfully designed, offering everything you need for a comfortable stay. Enjoy the convenience of flexible self check-in and relax in a private double room with modern amenities.
Each room includes a Smart TV, air conditioning, complimentary Wi-Fi, and tea and coffee-making facilities.
Please note that our rooms are located across three floors and are accessed by stairs only, as we do not have a lift.
Double Room - (No Window)Our Windowless Double Rooms offer a quiet and comfortable stay, set back from the road for a more peaceful environment. Although these rooms do not have windows, they are located above ground and are thoughtfully designed with everything you need for a relaxing visit.
Enjoy the convenience of flexible self check-in and modern amenities throughout your stay.
Each private double room includes a Smart TV, air conditioning, complimentary Wi-Fi, and tea and coffee-making facilities.
Please note that rooms are located across three floors and are accessed by stairs only, as there is no lift.
One-Bedroom ApartmentThis apartment has air conditioning, flat-screen TV and kitchen. Please note that this unit is situated on the 4th floor and there is no lift.
Ground Floor Internal Room - (No Window)Our Windowless Double Rooms offer a quiet and comfortable stay, set back from the road for a more peaceful environment. These rooms are on the ground floor, and are thoughtfully designed with everything you need for a relaxing visit. Enjoy the convenience of flexible self check-in and modern amenities throughout your stay.
Each private double room includes a Smart TV, air conditioning, complimentary Wi-Fi, and tea and coffee-making facilities.
Double Room with Skylight - (1st floor)Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room has air conditioning, a wardrobe, flat-screen TV with streaming services, as well as chocolate for guests. The unit has 1 bed.
Guest Reviews
8.1
Very Good
Review Summaries
Location
Keystone House enjoys a highly praised location in the heart of London, making it an ideal choice for travelers. Situated just a short walk from King's Cross and St Pancras International stations, it offers unparalleled convenience for those catching early trains or arriving via Eurostar. The hotel's central position ensures easy access to public transport, enabling guests to explore London's attractions effortlessly.
Guests frequently highlight the superb accessibility to the city's subway, train and bus systems with many noting the proximity to a variety of restaurants, cafes and shops. This vibrant neighborhood adds to the appeal, making it a bustling yet convenient hub for both short and extended stays.
The ease of access is further complemented by a straightforward check-in process, often described as seamless and efficient. Rooms are typically noted to be clean and comfortable, providing everything necessary for a pleasant stay. Despite the central location, many guests were pleasantly surprised by the tranquility and cleanliness of their accommodations.
Overall, Keystone House's strategic positioning, combined with essential amenities and excellent value for money, make it a prime choice for anyone looking to base themselves in central London.
Breakfast
The breakfast experience at Keystone House has garnered mixed feedback from guests. While the hotel itself does not provide a breakfast service, it offers a charming hot drinks station with various options including tea, coffee and biscuits, which many guests found to be a lovely touch. For those seeking a full breakfast, the surrounding area compensates well with numerous nearby cafes, such as Plaka, where guests can enjoy a good breakfast with plenty of options. Although some reviewers expressed a preference for on-site breakfast facilities, the proximity to local eateries provides ample alternatives, ensuring that guests have access to satisfying morning meals without much inconvenience.
Rooms
Keystone House garners praise for its cleanliness and convenience, making it a reliable choice for travelers, particularly those with short stays or on business trips. The rooms, though frequently described as small, come equipped with essential amenities and are meticulously maintained. Many guests appreciated the well-organized use of space with some rooms offering modern decor and functional layouts. The larger rooms were occasionally highlighted for their comfort and spaciousness, adding a pleasant surprise to expectations.
Bathroom experiences were generally positive with ample size and cleanliness noted, although a few were on the smaller side. The inclusion of basics like toiletries, tea, coffee and even some nice touches like chocolates and bottled water, added to the guests' comfort. The modernity and cleanliness of the bathrooms were particularly appreciated.
Location-wise, the hotel stands out for its proximity to King's Cross St. Pancras, making it a convenient base for exploring London. Despite its central location, many guests found the rooms to be relatively quiet, though street-facing rooms could occasionally be noisy.
However, the consistent mention of room size being quite small is a noteworthy factor. Some rooms lack windows, which, while beneficial for noise reduction, could be a drawback for those desiring natural light. Other minor issues like storage space and occasional maintenance gripes were noted, but these didn't overshadow the overarching satisfaction with cleanliness, good value and the provided facilities.
For travelers seeking a clean, well-located and efficiently designed accommodation, Keystone House proves to be a practical choice, especially when expectations align with the compact nature of the rooms.
Beds
Keystone House offers a mixed experience when it comes to the comfort of its beds. Many guests have praised the beds and mattresses for being clean, cozy and comfortable with several noting that they had a good night's sleep. Words like "super comfortable," "comfy," and "very comfortable" are frequently mentioned, especially when describing the double beds and single beds.
However, the fold-out and sofa beds did not fare as well, often being described as uncomfortable, lumpy and unsuitable for adults. Thin, sagging mattresses were common complaints with numerous reviews highlighting issues with feeling springs and the need for mattress replacements. Some guests noted the beds felt worn out, fragile or were too soft for their comfort. A recurring theme was the discomfort from beds that seemed old or of low quality, leading some to experience poor sleep quality.
In conclusion, while the main beds at Keystone House are generally well-received for short stays, there is a significant need for improvements in the quality and support of all mattresses, particularly the additional sleeping arrangements like fold-out and sofa beds.
Cleanliness
Keystone House stands out among travelers for its exceptional cleanliness and well-maintained facilities. Guests frequently highlighted the immaculate condition of the rooms, praising them as spotlessly clean, tidy and comfortable. The bathrooms were also notably clean with guests appreciating features like heated towel rails and modern amenities.
The rooms, while described as compact, were well-equipped and furnished, contributing to a comfortable stay. Housekeeping received high marks for their thorough daily cleaning, ensuring that rooms remained fresh and pleasant throughout guests' stays. The property's overall neatness, from the common areas to the individual rooms, met and often exceeded expectations.
Despite a few mentions of superficial cleaning and isolated issues like minor odors or the need for repairs, the general consensus points to an impressively clean, value-for-money accommodation option. Guests also noted the recently renovated rooms as being particularly appealing with modern touches enhancing their comfort.
Keystone House's commitment to cleanliness, combined with its convenient location near St Pancras, makes it a favored choice among travelers seeking a spotless and comfortable place to stay.
Staff
Keystone House has earned glowing praise for its exceptional team of staff, who are consistently described as friendly, helpful and accommodating. Reviews highlight the welcoming atmosphere created by the staff, mentioning that the personnel are always ready to assist with a smile, making guests feel truly cared for.
Several specific staff members received standout mentions for their dedication and kindness. Raghda, a young lady at reception, was noted for her patience and helpfulness, while Debra and her daughter, Noura and Olivia on the front desk received accolades for their outstanding service. The front desk staff, in particular, were repeatedly praised for their friendly demeanor and efficiency, making check-ins and check-outs seamless and hassle-free.
Guests appreciated the attentive service with numerous reports of staff going above and beyond, whether it was carrying luggage, providing a welcoming drink or responding quickly to requests. The presence of round-the-clock staff availability ensured that any needs were promptly addressed, enhancing the overall guest experience.
Despite a few minor hiccups, such as occasional lapses in visibility or specific language preferences, the overall consensus remains highly positive. Keystone House’s team seems committed to providing personalized and attentive service, which significantly contributes to the warm and hospitable environment that guests fondly remember.
Wi-Fi
Keystone House stands out for its commendable Wi-Fi service, which plays a crucial role for today's connected travelers. Many guests appreciated the good to excellent internet connection available throughout the premises, describing it as easy to access and reliable for work or personal use. The rooms are well-equipped with necessary amenities, including charging points, air conditioning and tea/coffee facilities, catering well to digital nomads with a functional and free internet service.
Despite some mentions of instability and occasional access issues, the overall feedback leans towards a positive and satisfying experience with the Wi-Fi. Guests also found the self check-in and easy access entry system to be a major convenience, often highlighting how straightforward and well-explained the process was.
In summary, Keystone House offers good value for money with its free and generally reliable Wi-Fi, comfortable amenities and hassle-free online self check-in, making it a practical choice for both leisure and business travelers.
Family
Keystone House offers a mix of experiences for those traveling with children. On the positive side, the hotel provides family rooms and is generally noted as family-friendly, making it a viable option for those traveling with kids. The convenience of having features like separate beds and private bathrooms has been appreciated, especially for single parents or those with special needs.
The location of Keystone House is another benefit with easy access to trains and metro services and proximity to Kings Cross and Kings Place, ideal for short stays with family. Several guests mentioned the location as crucial for their visits, particularly when staying nearby to family members.
However, the hotel does receive some criticism regarding its suitability for families. The noise level with incidents such as someone playing drums at 3.15am, has been pointed out as a significant drawback. Additionally, there have been comments suggesting that some rooms are not ideal for families and the overall atmosphere may not always be conducive to restful sleep for children.
In summary, while Keystone House stands out for its convenient location and availability of family-friendly accommodations, it may not always provide the quiet, restful environment some families hope for.
Nightlife
Keystone House is situated in a vibrant area teeming with numerous restaurants, cafes and pubs, making it a perfect spot for those wanting to enjoy the bustling nightlife London has to offer. Its proximity to Kings Cross and St Pancras ensures easy access to the West End and Camden nightspots, adding convenience for night owls and city explorers alike. Guests praised the abundance of lively bars and clubs in the vicinity, including the Scottish pub next door offering discounts for hotel guests and the Scala nightclub right opposite the hotel.
However, the lively atmosphere comes with a downside - noise. Many guests reported disturbances from nearby pubs, clubs and street traffic late into the night. Although the hotel provides earplugs to help with the noise, some guests found the rooms, despite double glazing, quite noisy due to a lack of sound insulation. The rumble of the nearby tube and occasional sirens from emergency vehicles added to the cacophony.
Despite the night-time noise, many found the area to be safe and vibrant with conveniences like good restaurants, fast food places and stores nearby. The hotel's excellent location and facilities garnered positive feedback, making it a favorable choice for those who prioritize proximity to lively nightspots over a quiet retreat.
FAQ
No, Keystone House doesn't have any pool.
No, a spa isn't available at Keystone House.
No, Keystone House doesn't allow dogs.
No, parking facilities aren't available at Keystone House.
