NYX Hotel London Holborn by Leonardo Hotels
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Summary of reviewsNYX Hotel London Holborn by Leonardo Hotels is celebrated for its outstanding central location, making it an ideal base for exploring London. Guests appreciate its proximity to attractions such as Covent Garden, Soho and the British Museum with convenient access to Holborn tube station. The hotel's location makes it easy to venture into London’s vibrant theater district and major shopping areas like Oxford Street and Regent Street.
The breakfast experience at the hotel garners high praise for its variety and quality, featuring a wide selection of hot and cold dishes, fresh omelette station and a buffet well-regarded for its presentation and freshness. Staff attentiveness and the inclusion of breakfast in room rates are noteworthy positives. Despite occasional complaints about disorganization and limited vegan options, the overall breakfast offering is highly recommended.
Dinner and bar experiences receive mixed reviews. The trendy bar and rooftop area are lauded for their ambiance and quality cocktails, though some find the prices high. While some guests enjoyed the food served in the bar and restaurant, others cite limited menu options and service inconsistencies. The bar's atmosphere and occasional excellent service are highlighted, but there are noted lapses in dining experiences.
Rooms in the hotel are mostly praised for their spaciousness, modern decor and comfort with large family rooms being a particular highlight. However, some guests mention smaller-than-expected rooms, noise issues and occasional maintenance problems. Overall cleanliness and amenities like Nespresso machines and mini fridges contribute positively to the guest experience.
Cleanliness throughout the hotel is generally praised with the housekeeping staff commended for their service. Updated, trendy decor and well-maintained spa and pool facilities are also highlighted. Despite occasional reports of insufficient cleaning, the overall impression remains positive.
The staff receive consistent acclaim for their friendliness and helpfulness with specific mentions of excellent service from individuals like Rowan, Steven, Greg, Leah and Brenda. The reception team is noted for efficient check-ins and bar and dining staff create a pleasant atmosphere. However, a few guests suggest there is room for improvement in proactivity and warmth from some staff members.
Wi-Fi service at the hotel is highly regarded for its speed and reliability, making it suitable for both leisure and work. Some minor issues with signal strength were reported, particularly on the first floor, but overall, the Wi-Fi service is considered functional and widely available.
The spa and gym facilities are notable highlights, often praised for their excellent maintenance, cleanliness and relaxing atmosphere. The gym, despite its small size, is well-equipped and well-managed with fitness classes and staff receiving commendations. The spa’s inclusion in the stay adds significant value, despite occasional overcrowding and minor operational issues.
The pool area, described as fantastic and relaxing, is well-maintained and warm, providing a delightful escape from the city. Guests appreciate the spacious, family-friendly environment, although some mention occasional cold water and cleanliness concerns. The overall pool experience remains a major positive for many.
For families, the hotel is an excellent choice, offering various kid-friendly activities and an ideal location surrounded by attractions suitable for children and adults alike.
In summary, NYX Hotel London Holborn by Leonardo Hotels offers a stylish and centrally located retreat with praised breakfast options, generally positive dining experiences, well-maintained rooms and facilities, excellent staff service and family-friendly amenities, though some areas such as dinner service and room functionality could benefit from improvements.
Categories
The breakfast experience at the hotel garners high praise for its variety and quality, featuring a wide selection of hot and cold dishes, fresh omelette station and a buffet well-regarded for its presentation and freshness. Staff attentiveness and the inclusion of breakfast in room rates are noteworthy positives. Despite occasional complaints about disorganization and limited vegan options, the overall breakfast offering is highly recommended.
Dinner and bar experiences receive mixed reviews. The trendy bar and rooftop area are lauded for their ambiance and quality cocktails, though some find the prices high. While some guests enjoyed the food served in the bar and restaurant, others cite limited menu options and service inconsistencies. The bar's atmosphere and occasional excellent service are highlighted, but there are noted lapses in dining experiences.
Rooms in the hotel are mostly praised for their spaciousness, modern decor and comfort with large family rooms being a particular highlight. However, some guests mention smaller-than-expected rooms, noise issues and occasional maintenance problems. Overall cleanliness and amenities like Nespresso machines and mini fridges contribute positively to the guest experience.
Cleanliness throughout the hotel is generally praised with the housekeeping staff commended for their service. Updated, trendy decor and well-maintained spa and pool facilities are also highlighted. Despite occasional reports of insufficient cleaning, the overall impression remains positive.
The staff receive consistent acclaim for their friendliness and helpfulness with specific mentions of excellent service from individuals like Rowan, Steven, Greg, Leah and Brenda. The reception team is noted for efficient check-ins and bar and dining staff create a pleasant atmosphere. However, a few guests suggest there is room for improvement in proactivity and warmth from some staff members.
Wi-Fi service at the hotel is highly regarded for its speed and reliability, making it suitable for both leisure and work. Some minor issues with signal strength were reported, particularly on the first floor, but overall, the Wi-Fi service is considered functional and widely available.
The spa and gym facilities are notable highlights, often praised for their excellent maintenance, cleanliness and relaxing atmosphere. The gym, despite its small size, is well-equipped and well-managed with fitness classes and staff receiving commendations. The spa’s inclusion in the stay adds significant value, despite occasional overcrowding and minor operational issues.
The pool area, described as fantastic and relaxing, is well-maintained and warm, providing a delightful escape from the city. Guests appreciate the spacious, family-friendly environment, although some mention occasional cold water and cleanliness concerns. The overall pool experience remains a major positive for many.
For families, the hotel is an excellent choice, offering various kid-friendly activities and an ideal location surrounded by attractions suitable for children and adults alike.
In summary, NYX Hotel London Holborn by Leonardo Hotels offers a stylish and centrally located retreat with praised breakfast options, generally positive dining experiences, well-maintained rooms and facilities, excellent staff service and family-friendly amenities, though some areas such as dinner service and room functionality could benefit from improvements.
Hotel Taking Steps Towards Sustainability
NYX Hotel London Holborn has been awarded the Silver Green Tourism Badge, recognizing its commitment to environmentally friendly practices. The hotel uses eco-friendly toiletries and is equipped with energy-efficient LED light bulbs. As part of the wider Leonardo Hotels Group, it aligns with a comprehensive long-term sustainability strategy focused on environmental, social, and governance (ESG) pillars.
Hotel with Spa
The hotel features a spa that offers a range of treatments for relaxation and rejuvenation. The spa provides a tranquil environment for guests to unwind and enjoy.
Spa facilities:
Indoor pool(s)
Private massage and treatment room(s)
Sauna(s)
Steam room(s) / Hammam(s)
Fitness area
Spa facilities opening hours: Mon-Friday: 6:30-22:00, Sat-Sunday and Bank Holidays: 7:00-21:30
Spa services:
Facial treatments
Body treatments
Signature treatments
Full body massage
Head massage
Foot massage
Maternity massage
Hot stone massage
Body scrub
Body wrap
Aromatherapy
Manicure
Answers last updated according to the official website.
Hotel with Gym
The hotel has a fair offering on the fitness front. The gym is just off from the spa too, meaning you don't have to awkwardly skulk the corridor in a bathrobe post-workout and there's easy locker storage facilities.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
5-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Positioned in the heart of London, the NYX Hotel London Holborn by Leonardo Hotels is celebrated for its exceptional location. Guests rave about its proximity to key attractions like Covent Garden, Soho and the British Museum, all just a short walk or tube ride away. The hotel is conveniently next to the Holborn tube station, making it easily accessible from various parts of the city, including direct connections to Heathrow Airport via the Piccadilly Line.
The hotel's central placement is ideal for those looking to explore London's vibrant theatre district with the West End’s theaters and numerous restaurants nearby. Visitors appreciate that major shopping areas like Oxford Street and Regent Street are within walking distance, further enhancing the hotel’s appeal for tourists eager to explore the city's commercial hotspots.
Overall, the NYX Hotel’s superb location allows guests to effortlessly discover the best of London, from cultural landmarks to lively nightlife, all while providing a comfortable and stylish retreat in the city center.
The breakfast experience at NYX Hotel London Holborn by Leonardo Hotels generally receives high praise from guests. Many reviewers highlight the breakfast as either excellent, fantastic or superb, showcasing a great variety and abundance of food options. Specific mentions include a wide selection of hot and cold dishes with some guests appreciating the fresh omelette station. The buffet is often described as well-presented with tasty and fresh dishes ranging from full English options to healthier selections.
Variety at breakfast appears to be a significant crowd-pleaser with many guests mentioning the ample choices available to suit different tastes, including fresh fruits, baked goods and more. Staff are frequently commended for their attentiveness and friendliness, contributing positively to the overall breakfast experience.
A few guests pointed out the value of including breakfast in the room rate, especially given the quality and selection offered. Despite some high praise, there are occasional complaints about the breakfast being disorganized, expensive or not being replenished quickly enough. Some guests also mentioned a need for more plant-based or vegan options.
Overall, the breakfast at NYX Hotel London Holborn by Leonardo Hotels is well-received with numerous guests recommending it for its variety, quality and service.
The dining experience at NYX Hotel London Holborn by Leonardo Hotels has received varied feedback from guests. The bar with its trendy vibe and good decor, is generally well-received, featuring good cocktails and bar food that many found tasty. The rooftop bar adds to the hotel’s allure, despite mixed reviews on the quality of drinks. There's an acknowledgment of the high prices for cocktails and food, often accompanied by service charges, which has left some guests feeling it’s overpriced.
Dinner at the hotel has gotten mixed reactions. Some guests praised the food for being amazing with notable mentions of tasty calamari and steaks in the bar and good food at the restaurant. Others, however, were less impressed, citing limited menu options, slow service and instances where food was served cold or of substandard quality. The hotel restaurant's ambiance was appreciated, but the quality of service, especially from bar staff, was inconsistent with several reviews mentioning rude or unresponsive staff.
Guests who dined at the bar occasionally found the experience a bit overpriced, despite enjoying the nice bar area and the generally good atmosphere. While some reported long waits for their meals and occasional lapses in service, others highlighted lovely service and pleasant interactions with the staff.
Breakfast at the hotel seems to be a highlight, frequently described as amazing with a great and fresh selection. Overall, while there are high points, such as the bar’s ambiance and breakfast, the inconsistencies in service and food quality at dinner suggest areas for improvement.
Guests of NYX Hotel London Holborn by Leonardo Hotels generally praised the rooms for being spacious, clean and comfortable. Many found the room size exceptional for London standards with large family rooms featuring double beds being particularly noted. The modern, stylish decor with quirky and artistic touches charmed guests, while the comfortable bedding was frequently highlighted.
However, reviews also pointed out some areas for improvement. Several guests mentioned that some rooms were smaller than expected with cramped bathrooms and poor lighting. Noise issues were noted, particularly with room doors and ambient music. Despite these issues, the overall cleanliness maintained a positive note with regular daily cleaning and well-equipped amenities like Nespresso machines and mini fridges being appreciated.
The hotel's central location was an added bonus and public areas were well-regarded for their ambiance. Service inside the rooms was noted as efficient, albeit with occasional maintenance issues like leaking Nespresso machines or broken door locks, which were generally addressed promptly. While facilities like the large, cozy beds and thoughtful extras enhanced the stay, comments on room layout indicate some inconsistencies in design functionality across different rooms.
In summary, NYX Hotel London Holborn presents a mix of stylish and spacious accommodations with a few areas needing attention, particularly for those prioritizing space and silent comfort.
NYX Hotel London Holborn by Leonardo Hotels garners significant praise for its exceptional beds. Guests frequently describe the beds as extremely comfortable with many using phrases like "super comfy" and "the most comfortable I've ever slept in". Emphasis is placed on the bed's size with several guests noting the luxurious king-size and super-king beds, which adds to the spacious and restful experience.
Not only are the beds large, but they are also consistently described as “huge” and “cosy”, contributing to a sound and restful night's sleep. The perfection of the pillows and the overall bed quality is emphasized with beds often being hailed as "like sleeping on a cloud" or "super luxurious". Reviews highlight that the bedding and mattresses add an extra layer of comfort, ensuring a high level of relaxation.
Despite a few mentions of overly firm pillows or the occasional bed being tilted to one side, the consensus remains overwhelmingly positive. The combination of the comfort, the spaciousness of the rooms and the modern amenities ensures that NYX Hotel London Holborn stands out as a top choice for travelers seeking a restful and luxurious sleeping experience.
NYX Hotel London Holborn by Leonardo Hotels consistently receives praise for its cleanliness. Guests frequently highlight the modern and functional design of the rooms, which are described as clean, comfortable and spacious. The facilities, including the spa and pool area, are often noted as being exceptionally well-maintained and spotless. Many guests appreciate the updated and trendy decor, alongside the cleanliness and comfort of both the rooms and common areas.
The housekeeping staff receive commendation for their excellent service, ensuring that rooms are generally spotless, well-equipped and tidy. Despite the pandemic-related adjustments to cleaning schedules, the hotel remains welcoming and fresh with some guests remarking on the pleasant scent throughout the hotel.
Nonetheless, there are occasional discrepancies in maintaining this high standard. Some guests report inconsistencies, such as insufficient vacuuming, dusty bathroom areas and instances where rooms were not adequately cleaned upon arrival. Despite these occasional lapses, the overall impression of cleanliness and comfort at the NYX Hotel London Holborn remains positive.
The staff at NYX Hotel London Holborn by Leonardo Hotels have consistently garnered praise for their friendliness and helpfulness. Numerous guests mentioned the staff’s warm and accommodating nature with some specifically highlighting individual efforts by Rowan, Steven, Greg, Leah and Brenda. The reception team is noted for being efficient and welcoming, ensuring a smooth check-in experience. The bar and dining staff also received accolades for their amiable service, creating a pleasant atmosphere for guests.
Moreover, housekeeping staff were commended for their attention to detail and professionalism. The spa personnel were described as very helpful, enhancing the overall guest experience. However, there were a few mentions of less favorable interactions with some guests feeling that a portion of the staff could be more proactive and welcoming. Despite these occasional grievances, the majority of the reviews indicate that the staff’s exceptional service significantly contributed to the guests' positive hotel experiences with many describing the team as excellent, fantastic and professional. The staff's commitment to making guests feel special and their attentive service left a lasting impression on many visitors.
Guests at NYX Hotel London Holborn by Leonardo Hotels generally have positive feedback regarding the Wi-Fi service provided. The hotel offers free Wi-Fi throughout the premises, including in the rooms and breakfast area. Many guests found the Wi-Fi to be quick, reliable and even superfast, making it a convenient amenity for both leisure and work purposes. The service was consistently good with several reviewers noting that it worked very well throughout their stay and allowed for easy access.
However, there were occasional reports of weak or inconsistent signals, particularly in rooms on the first floor. Some guests also mentioned the absence of Wi-Fi information or password details upon check-in. Despite these minor drawbacks, the overall consensus is that the Wi-Fi service is of a good standard, functional and widely available across different areas of the hotel.
The NYX Hotel London Holborn by Leonardo Hotels features a spa that guests frequently praise for its excellent and clean facilities. Many reviews highlight the relaxing and lovely atmosphere of both the spa and pool areas. Access to these amenities is often included with the stay, adding significant value. The spa, situated in the basement, comes with a heated indoor pool, sauna and steam rooms that visitors find well maintained and delightful. Despite some occasional overcrowding and minor operational issues like a non-working jacuzzi, the overall experience remains positive. Guests appreciate the modern and colorful decor and often find the spa to be a great addition to their stay, offering a serene retreat after a day of city exploration. While some reviews mention the need for improvements in areas such as spa size and massage services, the general consensus points to an enjoyable, relaxing and superbly maintained spa experience. Overall, the blend of excellent facilities, a peaceful environment and friendly staff make the NYX Hotel's spa a notable highlight.
Nestled in the bustling heart of London, the NYX Hotel London Holborn by Leonardo Hotels has received considerable praise for its gym and associated facilities. Guest reviews highlight a gym that is both well-equipped and well-maintained, making it one of the best gym experiences among hotel offerings. Though some noted its small size, the gym compensates with high-quality equipment and cleanliness, ensuring a pleasant workout environment.
The fitness team and classes receive commendations for their excellence, contributing to the overall positive experience. In addition to the gym, the associated spa and pool facilities gain accolades for their impressive upkeep and relaxing atmosphere. Despite a few remarks about limited space and occasional temperature issues, the general consensus remains overwhelmingly positive.
Ultimately, the gym at NYX Hotel London Holborn stands out for its cleanliness, range of equipment and excellent management, making it a favored choice for fitness enthusiasts staying in the city.
The pool at the NYX Hotel London Holborn by Leonardo Hotels receives overwhelmingly positive feedback from guests. Many describe it as great, fantastic, amazing and relaxing with some even calling it one of the best pools they've ever experienced. The pool area is frequently noted as being lovely, warm and well-maintained, creating a welcoming atmosphere for relaxation. Guests appreciated the facilities that come with the pool, including the spa, sauna and steam room, which added an extra layer of luxury to their stay.
The pool's size and cleanliness are often highlighted with some guests praising the large pool that is unusually spacious for a hotel. The indoor pool, in particular, is a favorite, providing a tranquil and warm escape from the bustling city. Families seem to find the pool ideal, as it is family-friendly and offers plenty of room for everyone.
However, there are some mixed reviews regarding the temperature and cleanliness of the pool with a few guests finding the water too cold or the area not as clean as expected. Crowding also appears to be an issue at times with several mentions of the pool being packed with kids and noisy, busy environments. Nonetheless, many guests were pleased with the access to the pool and spa facilities, often using them multiple times during their stay and finding them to be an excellent addition to their hotel experience. Despite some minor drawbacks, the pool at NYX Hotel London Holborn stands out as a highlight for many visitors, offering a combination of relaxation and recreation in a well-equipped setting.
The NYX Hotel London Holborn by Leonardo Hotels is regarded as an excellent choice for family stays in London, according to numerous guest reviews. Families have appreciated its fantastic and ideal location, which is surrounded by many attractions suitable for both children and adults. The hotel itself offers various activities for kids, including retro games in the bar and dedicated games for children, contributing to an enjoyable family experience.
The family rooms are frequently noted for their good size and comfort, making them suitable for families of different sizes, including larger groups. Guests have praised the pool and spa area for being family-friendly with children particularly enjoying the swimming facilities and arcade games.
The hotel's decor and quirky style also appealed to teenagers and younger children alike, providing a unique and vibrant environment. Families celebrating special occasions, like birthdays, found the hotel accommodating and supportive with staff providing thoughtful touches such as cupcakes.
Noise levels are well-managed, ensuring a pleasant stay despite the occasional bustling environment. Overall, the NYX Hotel London Holborn stands out as a family-friendly destination with ample facilities and activities to keep children entertained, making it a top choice for family trips to London.
The nightlife around NYX Hotel London Holborn is described as vibrant and diverse, making it an ideal spot for those looking to explore London's energetic evening scene. Guests appreciate the hotel's perfect location, which is super close to Soho’s bars, theatres and plenty of night attractions. The hotel itself contributes to the lively atmosphere with its own bar and a DJ that plays good music, creating a great vibe at night. The rooftop bar, when open, adds to the fun with its late hours and fantastic views.
Guests often note the great value and good atmosphere at the hotel bar, although a few mentioned occasional issues like the bar closing early or the bar staff’s service not being up to par. Despite these minor setbacks, the bar and lounge area generally receive positive feedback for their lively and welcoming ambiance with the nightly entertainment and DJ particularly highlighted.
For those visiting with friends or seeking a night out, the hotel's proximity to a variety of pubs and bars is a significant advantage. The area is known for its popular nightlife options, making it a great spot for party lovers. With friendly and helpful staff, particularly in the bar and reception areas, guests find the overall experience enjoyable and conducive to a memorable night out in London.
Nestled in a prime, five-star location, NYX Hotel London Holborn by Leonardo Hotels offers a blend of luxurious ambiance and modern decor. The hotel boasts clean, comfortable rooms and great facilities, including a delightful pool. The aesthetics are complemented by the generally fantastic service and super-friendly staff. Many guests had lovely stays, highlighted by delicious food and nice complimentary sweet treats, reinforcing the five-star experience.
However, some aspects fell short of five-star expectations. Although the check-in and check-out process was smooth, the service at breakfast and the overall customer service occasionally did not reflect the high five-star standard. Some guests noted issues like faulty air conditioning and the high costs of rooms and drinks, which did not quite match the expected value.
While the hotel's luxurious feel and genuinely high standard services create memorable experiences, certain elements like insufficient staff and varying service quality indicate room for improvement. Overall, while NYX Hotel London Holborn has many qualities of a five-star establishment, some aspects could be enhanced to fully meet the expectations associated with its rating.
The NYX Hotel London Holborn by Leonardo Hotels is highly regarded for business stays, providing an excellent environment for corporate travelers. The rooms are well-equipped, offering essential business amenities, although some guests noted the need for desks and chairs to enhance the workspace. The hotel's business facilities, including small business rooms and comfortable meeting areas, are functional and professional. Guests appreciated the availability and quality of these business-friendly spaces.
Its location near Covent Garden and other central areas makes it convenient for work-related travel and the ease of access to nearby business options is a significant advantage. The hotel features a good business center, comfortable and clean business lounge and reliable WiFi, all contributing to a productive stay.
Apart from its business-centric features, the hotel also offers leisure amenities like a nice pool and gym, adding to the overall experience. The quick and easy automated check-in process is a plus for busy professionals on tight schedules. While the rooftop bar and hallways can get busy, the overall setting is suitable and convenient for business purposes, making it an ideal choice for business groups and individual business travelers alike.
NYX Hotel London Holborn by Leonardo Hotels offers commendable accessibility features for guests with disabilities, ensuring a comfortable and enjoyable stay. The hotel's central location is conveniently accessible with easy access to the nearby Holborn tube station and various bus routes, making it ideal for exploring the city and visiting theatres or other attractions. The general accessibility of the hotel has been well-received with several well-equipped and thoughtfully designed accessible rooms available.
The hotel staff, including the receptionist, porter, night manager and concierge, are recognized for their supportive and friendly service, contributing to a positive experience for guests. Facilities within the hotel, such as the rooftop bar and elevator, are also accessible, allowing guests to move around the venue with ease.
Overall, the accessible facilities at NYX Hotel London Holborn operate as expected, accommodating the needs of disabled visitors. However, it is advised to check specific requirements before arrival as some guests noted a need for improvement in meeting specific accessibility needs. Despite this, the hotel remains a strong option for guests seeking accessible accommodation in a central and well-connected location.
The NYX Hotel London Holborn by Leonardo Hotels has garnered praise for its indoor pool and associated facilities. Visitors consistently highlight the pool's warmth and cleanliness with descriptors like well-maintained and very clean frequently mentioned. The pool area, which also features a sauna and steam room, is noted for its relaxing and not overly crowded environment, contributing to a calming experience. Some guests have mentioned that the indoor pool is slightly on the smaller side, yet it remains a favorite feature, often described as fabulous and one of the best they've experienced. The pool is invitingly warm and free to use, making it a perfect spot for a leisurely swim. The entire area, including the separate smaller pool, is well-kept and the facilities are well-equipped. Overall, the indoor pool at NYX Hotel London Holborn offers a pleasant and tranquil escape for guests, enhancing their stay with its top-notch amenities.
For honeymooners seeking a memorable stay, NYX Hotel London Holborn by Leonardo Hotels offers an array of delightful experiences. The hotel caters exceptionally well to honeymooners with exclusive deals and honeymoon-ready rooms that exude elegance and romance. Guests have praised the beautiful, though small, honeymoon suites, which feature lovely touches like surprise fudge and other special treats.
The ambiance of the hotel is noted to be perfectly suited for honeymoon stays, making it an ideal destination for couples celebrating their love. The indoor pool adds to the romantic atmosphere, providing a serene escape within the city. Honeymooners receive a warm greeting and are often pleasantly surprised by thoughtful extras that add a special touch to their stay.
Overall, the NYX Hotel London Holborn comes highly recommended as a honeymoon destination with guests highlighting its suitability for both romantic getaways and bucket list honeymoon trips. The stylish design, combined with dedicated services for honeymooners, ensures an unforgettable experience that many couples find perfect for their special occasion.
NYX Hotel London Holborn by Leonardo Hotels exudes a palpable sense of luxury from the moment guests step through its doors. Visitors consistently describe the rooms and the overall hotel experience as luxurious with high-end decor and state-of-the-art facilities that live up to five-star standards. The modern, vibrant atmosphere is further accentuated by luxurious amenities, stylish furnishings and designer details, ensuring a stay that feels both posh and indulgent.
Guests appreciate the luxury touches and opulent decorations that add to the hotel's upmarket feel. The spa and pool areas receive high praise for contributing to the relaxing and sophisticated environment, enhancing the hotel's luxurious appeal. Despite the high standards, the price is noted as being good for a five-star experience, making it a great value for those seeking a luxury stay in London.
However, it’s worth mentioning that some found the design feature of the room doors slamming shut a bit noisy, which can be a minor disturbance. Overall, NYX Hotel London Holborn presents a lavish experience with luxurious fittings and a royal ambiance, making it an ideal choice for travelers looking to immerse themselves in refined elegance during their stay.
The NYX Hotel London Holborn by Leonardo Hotels exudes romance, making it an ideal destination for couples seeking a memorable escape. Guests frequently highlight the romantic decor and atmosphere that permeates throughout the hotel, from the vibrantly styled rooms to the intimate public spaces. The bar areas, particularly the rooftop bar, provide a perfect setting for couples to enjoy a romantic night out with mood lighting and delightful drinks. The romantic ambiance extends to the pool area, which offers a serene and loving backdrop for relaxation.
Visitors appreciate the special romantic touches, such as anniversary cakes upon arrival and thoughtfully decorated rooms designed for romantic stays. These details contribute to the overall romantic vibe that the hotel consistently delivers. Additionally, the hotel’s friendly entertainment and good food enhance the experience, making it a versatile venue for both quiet getaways and more lively evenings.
An ideal choice for romantic weekends, honeymoon trips or simply a couple's retreat, the NYX Hotel London Holborn ensures a romantic setting that guests highly recommend. Whether it's the romantic mood lighting, decor or the special packages tailored for lovers, the hotel consistently creates a vibrant and affectionate atmosphere perfect for lovebirds.
Location Show Map
Location
The hotel's central placement is ideal for those looking to explore London's vibrant theatre district with the West End’s theaters and numerous restaurants nearby. Visitors appreciate that major shopping areas like Oxford Street and Regent Street are within walking distance, further enhancing the hotel’s appeal for tourists eager to explore the city's commercial hotspots.
Overall, the NYX Hotel’s superb location allows guests to effortlessly discover the best of London, from cultural landmarks to lively nightlife, all while providing a comfortable and stylish retreat in the city center.
Breakfast
Variety at breakfast appears to be a significant crowd-pleaser with many guests mentioning the ample choices available to suit different tastes, including fresh fruits, baked goods and more. Staff are frequently commended for their attentiveness and friendliness, contributing positively to the overall breakfast experience.
A few guests pointed out the value of including breakfast in the room rate, especially given the quality and selection offered. Despite some high praise, there are occasional complaints about the breakfast being disorganized, expensive or not being replenished quickly enough. Some guests also mentioned a need for more plant-based or vegan options.
Overall, the breakfast at NYX Hotel London Holborn by Leonardo Hotels is well-received with numerous guests recommending it for its variety, quality and service.
Dinner
Dinner at the hotel has gotten mixed reactions. Some guests praised the food for being amazing with notable mentions of tasty calamari and steaks in the bar and good food at the restaurant. Others, however, were less impressed, citing limited menu options, slow service and instances where food was served cold or of substandard quality. The hotel restaurant's ambiance was appreciated, but the quality of service, especially from bar staff, was inconsistent with several reviews mentioning rude or unresponsive staff.
Guests who dined at the bar occasionally found the experience a bit overpriced, despite enjoying the nice bar area and the generally good atmosphere. While some reported long waits for their meals and occasional lapses in service, others highlighted lovely service and pleasant interactions with the staff.
Breakfast at the hotel seems to be a highlight, frequently described as amazing with a great and fresh selection. Overall, while there are high points, such as the bar’s ambiance and breakfast, the inconsistencies in service and food quality at dinner suggest areas for improvement.
Rooms
However, reviews also pointed out some areas for improvement. Several guests mentioned that some rooms were smaller than expected with cramped bathrooms and poor lighting. Noise issues were noted, particularly with room doors and ambient music. Despite these issues, the overall cleanliness maintained a positive note with regular daily cleaning and well-equipped amenities like Nespresso machines and mini fridges being appreciated.
The hotel's central location was an added bonus and public areas were well-regarded for their ambiance. Service inside the rooms was noted as efficient, albeit with occasional maintenance issues like leaking Nespresso machines or broken door locks, which were generally addressed promptly. While facilities like the large, cozy beds and thoughtful extras enhanced the stay, comments on room layout indicate some inconsistencies in design functionality across different rooms.
In summary, NYX Hotel London Holborn presents a mix of stylish and spacious accommodations with a few areas needing attention, particularly for those prioritizing space and silent comfort.
Beds
Not only are the beds large, but they are also consistently described as “huge” and “cosy”, contributing to a sound and restful night's sleep. The perfection of the pillows and the overall bed quality is emphasized with beds often being hailed as "like sleeping on a cloud" or "super luxurious". Reviews highlight that the bedding and mattresses add an extra layer of comfort, ensuring a high level of relaxation.
Despite a few mentions of overly firm pillows or the occasional bed being tilted to one side, the consensus remains overwhelmingly positive. The combination of the comfort, the spaciousness of the rooms and the modern amenities ensures that NYX Hotel London Holborn stands out as a top choice for travelers seeking a restful and luxurious sleeping experience.
Cleanliness
The housekeeping staff receive commendation for their excellent service, ensuring that rooms are generally spotless, well-equipped and tidy. Despite the pandemic-related adjustments to cleaning schedules, the hotel remains welcoming and fresh with some guests remarking on the pleasant scent throughout the hotel.
Nonetheless, there are occasional discrepancies in maintaining this high standard. Some guests report inconsistencies, such as insufficient vacuuming, dusty bathroom areas and instances where rooms were not adequately cleaned upon arrival. Despite these occasional lapses, the overall impression of cleanliness and comfort at the NYX Hotel London Holborn remains positive.
Staff
Moreover, housekeeping staff were commended for their attention to detail and professionalism. The spa personnel were described as very helpful, enhancing the overall guest experience. However, there were a few mentions of less favorable interactions with some guests feeling that a portion of the staff could be more proactive and welcoming. Despite these occasional grievances, the majority of the reviews indicate that the staff’s exceptional service significantly contributed to the guests' positive hotel experiences with many describing the team as excellent, fantastic and professional. The staff's commitment to making guests feel special and their attentive service left a lasting impression on many visitors.
Wi-Fi
However, there were occasional reports of weak or inconsistent signals, particularly in rooms on the first floor. Some guests also mentioned the absence of Wi-Fi information or password details upon check-in. Despite these minor drawbacks, the overall consensus is that the Wi-Fi service is of a good standard, functional and widely available across different areas of the hotel.
Spa
Gym
The fitness team and classes receive commendations for their excellence, contributing to the overall positive experience. In addition to the gym, the associated spa and pool facilities gain accolades for their impressive upkeep and relaxing atmosphere. Despite a few remarks about limited space and occasional temperature issues, the general consensus remains overwhelmingly positive.
Ultimately, the gym at NYX Hotel London Holborn stands out for its cleanliness, range of equipment and excellent management, making it a favored choice for fitness enthusiasts staying in the city.
Pool
The pool's size and cleanliness are often highlighted with some guests praising the large pool that is unusually spacious for a hotel. The indoor pool, in particular, is a favorite, providing a tranquil and warm escape from the bustling city. Families seem to find the pool ideal, as it is family-friendly and offers plenty of room for everyone.
However, there are some mixed reviews regarding the temperature and cleanliness of the pool with a few guests finding the water too cold or the area not as clean as expected. Crowding also appears to be an issue at times with several mentions of the pool being packed with kids and noisy, busy environments. Nonetheless, many guests were pleased with the access to the pool and spa facilities, often using them multiple times during their stay and finding them to be an excellent addition to their hotel experience. Despite some minor drawbacks, the pool at NYX Hotel London Holborn stands out as a highlight for many visitors, offering a combination of relaxation and recreation in a well-equipped setting.
Family
The family rooms are frequently noted for their good size and comfort, making them suitable for families of different sizes, including larger groups. Guests have praised the pool and spa area for being family-friendly with children particularly enjoying the swimming facilities and arcade games.
The hotel's decor and quirky style also appealed to teenagers and younger children alike, providing a unique and vibrant environment. Families celebrating special occasions, like birthdays, found the hotel accommodating and supportive with staff providing thoughtful touches such as cupcakes.
Noise levels are well-managed, ensuring a pleasant stay despite the occasional bustling environment. Overall, the NYX Hotel London Holborn stands out as a family-friendly destination with ample facilities and activities to keep children entertained, making it a top choice for family trips to London.
Nightlife
Guests often note the great value and good atmosphere at the hotel bar, although a few mentioned occasional issues like the bar closing early or the bar staff’s service not being up to par. Despite these minor setbacks, the bar and lounge area generally receive positive feedback for their lively and welcoming ambiance with the nightly entertainment and DJ particularly highlighted.
For those visiting with friends or seeking a night out, the hotel's proximity to a variety of pubs and bars is a significant advantage. The area is known for its popular nightlife options, making it a great spot for party lovers. With friendly and helpful staff, particularly in the bar and reception areas, guests find the overall experience enjoyable and conducive to a memorable night out in London.
5 Star
However, some aspects fell short of five-star expectations. Although the check-in and check-out process was smooth, the service at breakfast and the overall customer service occasionally did not reflect the high five-star standard. Some guests noted issues like faulty air conditioning and the high costs of rooms and drinks, which did not quite match the expected value.
While the hotel's luxurious feel and genuinely high standard services create memorable experiences, certain elements like insufficient staff and varying service quality indicate room for improvement. Overall, while NYX Hotel London Holborn has many qualities of a five-star establishment, some aspects could be enhanced to fully meet the expectations associated with its rating.
Business
Its location near Covent Garden and other central areas makes it convenient for work-related travel and the ease of access to nearby business options is a significant advantage. The hotel features a good business center, comfortable and clean business lounge and reliable WiFi, all contributing to a productive stay.
Apart from its business-centric features, the hotel also offers leisure amenities like a nice pool and gym, adding to the overall experience. The quick and easy automated check-in process is a plus for busy professionals on tight schedules. While the rooftop bar and hallways can get busy, the overall setting is suitable and convenient for business purposes, making it an ideal choice for business groups and individual business travelers alike.
Accessible
The hotel staff, including the receptionist, porter, night manager and concierge, are recognized for their supportive and friendly service, contributing to a positive experience for guests. Facilities within the hotel, such as the rooftop bar and elevator, are also accessible, allowing guests to move around the venue with ease.
Overall, the accessible facilities at NYX Hotel London Holborn operate as expected, accommodating the needs of disabled visitors. However, it is advised to check specific requirements before arrival as some guests noted a need for improvement in meeting specific accessibility needs. Despite this, the hotel remains a strong option for guests seeking accessible accommodation in a central and well-connected location.
Indoor Pool
Honeymoon
The ambiance of the hotel is noted to be perfectly suited for honeymoon stays, making it an ideal destination for couples celebrating their love. The indoor pool adds to the romantic atmosphere, providing a serene escape within the city. Honeymooners receive a warm greeting and are often pleasantly surprised by thoughtful extras that add a special touch to their stay.
Overall, the NYX Hotel London Holborn comes highly recommended as a honeymoon destination with guests highlighting its suitability for both romantic getaways and bucket list honeymoon trips. The stylish design, combined with dedicated services for honeymooners, ensures an unforgettable experience that many couples find perfect for their special occasion.
Luxury
Guests appreciate the luxury touches and opulent decorations that add to the hotel's upmarket feel. The spa and pool areas receive high praise for contributing to the relaxing and sophisticated environment, enhancing the hotel's luxurious appeal. Despite the high standards, the price is noted as being good for a five-star experience, making it a great value for those seeking a luxury stay in London.
However, it’s worth mentioning that some found the design feature of the room doors slamming shut a bit noisy, which can be a minor disturbance. Overall, NYX Hotel London Holborn presents a lavish experience with luxurious fittings and a royal ambiance, making it an ideal choice for travelers looking to immerse themselves in refined elegance during their stay.
Romantic
Visitors appreciate the special romantic touches, such as anniversary cakes upon arrival and thoughtfully decorated rooms designed for romantic stays. These details contribute to the overall romantic vibe that the hotel consistently delivers. Additionally, the hotel’s friendly entertainment and good food enhance the experience, making it a versatile venue for both quiet getaways and more lively evenings.
An ideal choice for romantic weekends, honeymoon trips or simply a couple's retreat, the NYX Hotel London Holborn ensures a romantic setting that guests highly recommend. Whether it's the romantic mood lighting, decor or the special packages tailored for lovers, the hotel consistently creates a vibrant and affectionate atmosphere perfect for lovebirds.
Yes, NYX Hotel London Holborn by Leonardo Hotels has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at NYX Hotel London Holborn by Leonardo Hotels. For more information, read the answers to the Spa questionnaire
No, NYX Hotel London Holborn by Leonardo Hotels doesn't allow dogs.
No, parking facilities aren't available at NYX Hotel London Holborn by Leonardo Hotels.
Yes, NYX Hotel London Holborn by Leonardo Hotels has a gym.
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