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Summary of reviewsPhoenix Hotel receives consistent praise across various aspects, particularly for its prime location. Nestled in the heart of Bayswater, the hotel's proximity to Kensington Gardens, Hyde Park and multiple underground stations, including Bayswater and Queensway, makes it an ideal base for exploring London. Despite its centrality, the area provides a peaceful retreat, ensuring a restful night's sleep. Guests appreciate the cleanliness and comfort of the rooms, the friendly and helpful staff and the hotel's superb connectivity to public transportation and major attractions.
The breakfast experience at Phoenix Hotel is generally positive, featuring a generous continental selection with items like scrambled eggs, sausages, toast, ham, cheese, cereals and fresh fruit. While some guests desire a more varied offering, including healthier options and a full English breakfast, the overall sentiment is that breakfast provides good value. The friendly and competent staff contribute to a pleasant start to the day, although the breakfast room can occasionally feel cramped.
Regarding dinner, guests find the hotel’s dining options enjoyable and satisfying, though some feel that the dinner service could be improved. The location’s convenience to a variety of local dining establishments, including highly recommended pubs, enhances the overall dining experience.
Rooms at the Phoenix Hotel are praised for their cleanliness, comfort and functional design, despite their small size. Daily housekeeping ensures well-maintained conditions and comfortable beds add to the positive experience. While lacking amenities like air conditioning, the rooms are generally considered cozy and sufficient for short stays.
The hotel’s cleanliness receives high marks with guests repeatedly highlighting the spotless conditions and diligence of the cleaning staff. This attention to hygiene extends to both the rooms and common areas, contributing to a comfortable stay.
The staff at Phoenix Hotel are a standout feature, earning high praise for their exceptional service. Described as friendly, professional and accommodating, the reception and housekeeping teams consistently ensure a welcoming and pleasant experience for guests.
While the free wifi service has mixed reviews with some noting occasional weak signals, it generally meets basic needs, particularly in public areas.
For families, the Phoenix Hotel offers a comfortable and convenient stay with spacious and clean rooms that can accommodate various family sizes. The staff’s kindness and ability to handle special requests further enhance the family-friendly atmosphere.
Nightlife enthusiasts find the hotel’s location ideal with numerous bars, pubs and restaurants nearby. Despite the vibrant surroundings, the area remains quiet and safe at night.
Comfortable beds are a noted feature, ensuring restful sleep for guests. The beds are frequently highlighted for their quality and comfort with clean and fresh bedding enhancing the experience.
As a three-star hotel, Phoenix Hotel is well-regarded for its clean and well-maintained facilities, offering excellent value for money. Its strategic location, comfortable accommodations and friendly staff make it a reliable choice for both leisure and business travelers seeking an affordable base in Central London. Show more
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Categories
Luxury Hotel
Historic Hotel
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
4-Star Hotel
Room Types
Double RoomWith free WiFi, this room offers en-suite facilities and a double bed. Please note that all Double rooms are non-smoking rooms.
Twin RoomWith free WiFi, this room offers en-suite facilities and 2 single beds. Please note that all Twin rooms are non-smoking rooms.
Single RoomWith free WiFi, this room offers en-suite facilities and a single bed.
Please note that all single rooms are non-smoking rooms. The bathrooms have a shower only and no bathtub.
Triple RoomOffering free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit offers 3 beds.
Small Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.
Quadruple RoomFeaturing free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room features a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 4 beds.
Deluxe Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit has 1 bed.
Deluxe Twin RoomOffering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
Phoenix Hotel consistently receives high praise for its prime location. Situated in the heart of Bayswater, the hotel offers easy access to multiple underground stations, including Bayswater and Queensway, making it incredibly convenient for exploring London. Guests love its proximity to Kensington Gardens, Hyde Park and a plethora of shops, restaurants and cafes, all within a short walking distance.
This charming neighborhood not only provides a quiet retreat from the hustle and bustle of the city but also boasts excellent connections to public transportation. Visitors frequently highlight how the hotel's strategic location makes it ideal for various outings, whether they are heading to Paddington Station, Notting Hill or enjoying a day at the Royal Albert Hall.
Moreover, the hotel’s central yet peaceful setting ensures a restful night's sleep, despite being close to such vibrant areas. Many reviews also commend the cleanliness and comfort of the rooms, as well as the friendly and helpful staff. Overall, Phoenix Hotel stands out as a perfect base for both leisure and business travelers looking to explore London with ease and convenience.
Breakfast
The breakfast at the Phoenix Hotel has garnered mixed feedback from its guests with a significant number praising its quality while others suggest improvements. Many reviews highlight a "generous" and "ample" selection for a continental breakfast, featuring items such as scrambled eggs, sausages, toast, ham, cheese, cereals, fresh fruit and more. Guests generally find the breakfast "delicious," "very good," and "exceeding expectations" for continental fare with positive remarks on the quality of the coffee and the assistance of the friendly staff.
However, some guests noted that the breakfast offerings could be more varied, especially in terms of warm items and healthier options. There were also mentions of the breakfast room being "cramped" and "overcrowded" at times, which affected their experience. A few guests expressed disappointment over the limited selection and the use of low-quality, pre-packaged items. Some desired a full English breakfast included in the rate, though it is available at an additional cost.
Despite these points of critique, the overall sentiment is that the breakfast at Phoenix Hotel provides good value with a decent variety of options to start the day and accommodating staff contributing to a pleasant experience.
Dinner
Phoenix Hotel offers a dining experience that guests generally describe as enjoyable and satisfying. The dinner options are well-cooked and delicious, though some feel the dinner service could use a bit of improvement. Despite this, many guests had no issues with their meals and left feeling full and content. The dining room, while functional, is noted to be somewhat small, similar to the bar area, which was occasionally closed or lacked draught beer, much to the disappointment of some visitors.
The hotel's location is highly praised for its convenience to a wide array of eating and drinking establishments. There are diverse options for dining and drinking close by, including highly recommended pubs like the Kings Head, known for its good food, drinks and pleasant atmosphere. Additionally, guests appreciate the proximity to supermarkets and other conveniences, making it easy to grab breakfast, lunch or dinner.
Breakfast at the hotel is also commendable, featuring a nice selection of foods, from fruits and hams to toast. While an English breakfast and egg specialties come at an extra cost, they add to the variety available. Overall, the Phoenix Hotel's dining experience is satisfying and complemented by an excellent location near numerous restaurants and cafes.
Rooms
Phoenix Hotel's rooms have earned praise for their cleanliness, comfort and functional design, although they receive mixed feedback due to their typically small size. Guests consistently report that the rooms are extremely clean and well-maintained daily with notable mentions for comfortable beds and clean bathrooms. They are also well-equipped, featuring functional and cozy decor.
The location of the hotel is highly appreciated, making it convenient for city trips. Family-friendly options with multiple beds are available, though space can be tight, particularly in the bathrooms which are often described as cramped. Rooms, though small, are considered adequate for short stays and are quieter despite the lack of air conditioning, which can make them hot during the summer.
Most rooms have all the essentials needed for a comfortable stay, including modern furnishings and a pleasant ambiance. While amenities like air conditioning and refrigerators are missing, fans and heaters are typically provided to manage temperature. Sound insulation in some rooms is praised, although others can be noisy due to thin walls and external noise.
Despite their compactness, many guests find the rooms cozy and perfectly sufficient for individual travelers. Additionally, the rooms' modern updates and daily service are often highlighted. However, some rooms could benefit from additional storage space and minor refurbishments. Overall, the hotel offers a good cost-benefit experience suitable for short city stays, backed by friendly staff and an excellent location.
Beds
Situated in an appealing location, Phoenix Hotel consistently receives high praise for its comfortable beds, ensuring guests have a restful night's sleep. The majority of reviews highlight the beds' comfort with many noting that they are very comfortable or super comfy. Guests often mention the high quality of the mattresses and appropriate firmness, though there are occasional comments about beds being a bit hard or too soft for personal preferences.
Cleanliness also stands out with beds frequently described as fresh and clean upon arrival. Though some reviewers felt that the beds were a bit narrow or small, the overall consensus points to a supportive and cozy sleeping experience. Some guests did find the pillows to be too hard, but others appreciated their comfort.
The rooms themselves are described as comfortable and clean, adding to the peaceful ambiance of the hotel. The bedding and bed linen receive positive mentions, contributing to the overall pleasant sleeping experience. Despite a few isolated concerns about mattress quality, the general feedback showcases Phoenix Hotel as a reliable option for a comfortable stay.
Cleanliness
Phoenix Hotel consistently receives high marks for its impeccable cleanliness. Guest testimonials highlight a relentless attention to maintaining pristine conditions throughout the property. Rooms are described as extremely clean with daily housekeeping ensuring that bedding, bathrooms and common areas are always in top condition.
The modern and well-maintained rooms add to the guests' comfort with some reviewers noting the hotel's recent renovations. The bathrooms, although small, are generally well-kept and the daily towel changes are appreciated. Facilities, including communal spaces and amenities, are also noted for their cleanliness.
Minor criticisms regarding the need for more thorough cleaning in isolated spots do not overshadow the overall positive sentiment. The friendly and diligent cleaning staff further reinforce the high standards of cleanliness, making Phoenix Hotel a reliable choice for travelers prioritizing a spotless, comfortable and inviting stay.
Staff
The staff at Phoenix Hotel consistently receive high praise for their exceptional level of service. Guests have frequently highlighted the team's friendliness and helpfulness, noting that staff members are always polite, professional and accommodating. The reception team is particularly commended for providing a warm welcome and being very attentive throughout guests' stays. Housekeeping staff are also described as efficient and friendly, contributing to an overall pleasant experience. The staff at breakfast are recognized for their competence and helpful manner, ensuring a smooth start to the day for guests.
Overall, the hotel team is portrayed as courteous and thoughtful with several mentions of specific staff members going above and beyond to assist guests. Whether it's checking in, handling issues or offering general support, the staff's professionalism and approachability shine through. Their consistent friendliness and willingness to help create a welcoming environment that makes guests feel at home.
Wi-Fi
The Phoenix Hotel offers a complimentary wifi service throughout its premises with many guests highlighting its fast and reliable connection, particularly in the lobby and public areas. Some found the wifi strong enough for activities such as online meetings with speeds reported up to 60-80 Mbps. However, the reviews also reveal inconsistencies in performance with several noting that the signal could be weak, especially in the rooms and on the top floor. Coverage appears to be hit or miss with some reporting frequent disconnections and slow speeds, which suggests that the wifi service could benefit from upgrades in certain areas. International travelers can take advantage of additional options for a small fee, making it a useful feature despite its occasional shortcomings. Overall, while the wifi service generally meets basic needs, it might fall short for those requiring a consistently robust and fast connection in every corner of the hotel.
Family
The Phoenix Hotel stands out as a top choice for families seeking a comfortable and convenient stay. Situated in a prime location near Kensington Gardens and Hyde Park, it offers easy access to two metro lines and numerous city attractions, ensuring families can explore the city effortlessly. The hotel boasts spacious and clean rooms, many equipped to accommodate families of varying sizes with features like double beds, twin beds and even baby cribs upon request.
Guests repeatedly highlight the family-friendly atmosphere, noting the hotel’s excellent setup for family reunions and gatherings. Rooms are described as being larger than typical, well-conditioned and equipped with sufficient amenities to meet the needs of traveling families. This spaciousness extends to the common areas, providing open spaces perfect for family gatherings.
The Phoenix Hotel staff receives high praise for their kindness and ability to accommodate special requests, such as handling last-minute family emergencies or providing extra beds and cribs. Their support contributes significantly to the positive family experience. Additionally, the hotel's location in a quiet, safe neighborhood further enhances the stay for those with young children.
Bike rentals and proximity to parks offer engaging activities for kids and the quiet rooms ensure a restful night after a day of adventures. Nearby shops and restaurants, including a Brazilian eatery, add convenience and variety for family dining options.
In summary, the Phoenix Hotel offers great value for families, blending a strategic location with family-friendly amenities, spacious and clean rooms and a supportive staff, thus providing a memorable and hassle-free family travel experience.
Nightlife
Phoenix Hotel boasts a convenient location for those seeking to explore the vibrant nightlife of the area. Positioned near Hyde Park and Notting Hill, guests benefit from a multitude of nightlife spots easily accessible within walking distance. The neighborhood is lively at night yet maintains a safe and super quiet atmosphere, offering a reassuring combination for visitors.
There are plenty of bars, pubs and trendy restaurants nearby, making it an excellent base for nighttime activities. Visitors have noted many positive aspects, including the reasonable and well-managed bar layout at the hotel itself, the abundance of local pubs and a variety of dining options just around the corner.
Despite the energetic surroundings, the hotel area remains remarkably quiet at night and provides a secure environment. Guests have repeatedly praised the hotel's access to numerous shops, restaurants and bars, all contributing to an enjoyable stay. Those exploring the nightlife around Phoenix Hotel will find great options, from lively bars and clubs to more relaxed pub settings, ensuring a memorable experience in this vibrant part of the city.
3 Star
Phoenix Hotel is a well-regarded three-star accommodation offering clean and well-maintained facilities. The hotel provides excellent value for money, making it an appealing choice for budget-conscious travelers. Guests highlight comfortable beds and functional, basic rooms that are well-suited for single occupants or short stays. The bathrooms are clean and the overall cleaning standard is typical of a three-star property.
Strategically located with easy access to major attractions, the hotel is praised for its advantageous price-performance ratio. It is described as an affordable and decent base for exploring Central London, offering much better value compared to average hotels in the area. The continental breakfast is basic but acceptable, adding to the overall sense of value.
While some reviews mention that the hotel doesn't meet the expectations of a four-star establishment, it consistently delivers on its promise as a top choice in the three-star category. For those seeking a reasonably priced, clean and convenient stay in London, Phoenix Hotel presents a compelling option. The hotel significantly surpasses the standard for budget accommodations, making it highly commendable for a three-star hotel.
In summary, if one is looking for a well-priced, clean and well-located hotel in Central London, Phoenix Hotel is an excellent choice. It offers the essential amenities and services needed for a comfortable stay, maintaining a high standard for its category.
Business
Phoenix Hotel is highly regarded for its facilities and services tailored to business travelers. Its rooms, though small and functional, provide ideal conditions for business trips with comfortable bed and pillow standards that surpass expectations. The hotel's strategic location near the underground and central London ensures convenient travel times and easy access to business districts.
Frequent visitors appreciate the cleanliness and efficiency of the hotel, highlighting the brilliant facilities and courteous staff. Local amenities including shops, supermarkets and restaurants add to the convenience for those on work trips. The hotel's business center access, conference rooms and high-speed internet make it a practical choice for work-related stays.
While some guests noted that the rooms could benefit from larger desks, the overall value for money, good standards and essential business amenities make Phoenix Hotel a reliable choice for business travelers looking for a balance of price and efficiency. Many guests have expressed their intent to return for future work-related stays due to its consistent performance and suitability for business needs.
Historic
Phoenix Hotel is a charming establishment that seamlessly blends historic appeal with modern comforts. Nestled in a prime location, the hotel boasts proximity to renowned sites such as Hyde Park, Kensington Palace and Notting Hill, making it an ideal choice for tourists keen on exploring London's rich heritage. The hotel's exterior and interior are adorned with beautiful Victorian details, providing a nostalgic atmosphere that evokes old-world English charm.
Guests have consistently praised the hotel’s well-maintained, clean and spacious rooms, which have been thoughtfully renovated to retain their historical essence while incorporating functional décor. The staff’s friendliness and the family-friendly room options further enhance the overall experience, making it a welcoming place for all types of travelers.
The surrounding area of the hotel is just as noteworthy, filled with historical buildings and a vibrant array of bars and restaurants. Its architecture and well-kept surroundings contribute to a delightful and picturesque stay. With its classic ambiance and strategic location near main tourist attractions, Phoenix Hotel offers a lovely historical setting for those looking to immerse themselves in the old-world allure of Victorian London.
No, Phoenix Hotel doesn't have any pool.
No, a spa isn't available at Phoenix Hotel.
No, Phoenix Hotel doesn't allow dogs.
No, parking facilities aren't available at Phoenix Hotel.