Royal Garden Hotel
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Summary of reviewsThe Royal Garden Hotel receives high marks for its strategic location in the heart of Kensington, alongside Hyde Park and Kensington Gardens. Guests are enchanted by the breathtaking views of Kensington Palace and the lush greenery of Hyde Park. Its proximity to major attractions like the Royal Albert Hall and prominent museums makes it a perfect base for cultural explorations. Public transport accessibility and surrounding shops, restaurants and cafes further enhance the experience for both leisure and business travelers.
Breakfast at the hotel generally garners positive reviews for its extensive selection and quality. Guests describe it as phenomenal with a wide array of options, excellent presentation and spectacular views from the 10th-floor restaurant. The breakfast staff receive praise for their attentiveness, although some guests find the offerings overpriced and occasionally repetitive.
The dining experiences at the Royal Garden Hotel are commended with options like in-room dining, the Origin Restaurant and the Chinese restaurant Min Jiang on the top floor drawing particular praise. Guests enjoy the delicious food, timely service and stunning city views, especially at Min Jiang. Despite occasional issues with securing reservations, the overall dining experience is highly regarded.
The hotel's rooms offer a mixed experience. Newly refurbished rooms are lauded for their modern design, spaciousness and comfort with magnificent views and excellent cleanliness. However, some rooms are noted to be small and outdated with occasional issues with noise, air conditioning and outdated decor.
Cleanliness throughout the hotel is frequently praised. Housekeeping staff are recognized for their meticulous attention to detail, maintaining the hotel's cleanliness to a high standard. This focus on cleanliness extends to the common areas, adding to the hotel's welcoming atmosphere.
The staff at the Royal Garden Hotel are a standout feature, consistently praised for their friendliness, professionalism and attentiveness. Reception, breakfast, room service, concierge and doormen all receive high marks for their commitment to providing exceptional customer service, enhancing guests' overall experience.
WiFi service at the hotel, however, draws mixed reviews. While some guests find the connection fast and satisfactory, others report issues with reliability, slow speeds and the need to use lobby areas for better connectivity.
The spa facilities are positively received by those who use them with mentions of great facilities, a well-equipped fitness and health club and friendly staff. However, some guests are uncertain about the spa's availability and find it difficult to locate.
The gym receives mixed feedback. Guests appreciate the availability and good equipment but note that the facility, located next door in a basement, can be dirty and unappealing with some broken machines.
Parking at the hotel provides the convenience of on-site and underground options but is challenging due to the narrow entrance and tight spaces. Guests driving smaller vehicles find it more manageable and value the secure parking despite high fees.
The Royal Garden Hotel is lauded as a family-friendly destination with spacious and clean rooms, thoughtful touches for children and attentive staff. While some find the room sizes smaller than expected for larger groups, overall, families report a pleasant stay.
With a prime location for nightlife, the Royal Garden Hotel also captures the vibrant energy of the surrounding areas, adding to its appeal.
Overall, the Royal Garden Hotel stands out for its exceptional location, dedicated staff and high-quality dining and cleanliness, making it a favored choice for travelers seeking comfort and elegance in central London.
Categories
Breakfast at the hotel generally garners positive reviews for its extensive selection and quality. Guests describe it as phenomenal with a wide array of options, excellent presentation and spectacular views from the 10th-floor restaurant. The breakfast staff receive praise for their attentiveness, although some guests find the offerings overpriced and occasionally repetitive.
The dining experiences at the Royal Garden Hotel are commended with options like in-room dining, the Origin Restaurant and the Chinese restaurant Min Jiang on the top floor drawing particular praise. Guests enjoy the delicious food, timely service and stunning city views, especially at Min Jiang. Despite occasional issues with securing reservations, the overall dining experience is highly regarded.
The hotel's rooms offer a mixed experience. Newly refurbished rooms are lauded for their modern design, spaciousness and comfort with magnificent views and excellent cleanliness. However, some rooms are noted to be small and outdated with occasional issues with noise, air conditioning and outdated decor.
Cleanliness throughout the hotel is frequently praised. Housekeeping staff are recognized for their meticulous attention to detail, maintaining the hotel's cleanliness to a high standard. This focus on cleanliness extends to the common areas, adding to the hotel's welcoming atmosphere.
The staff at the Royal Garden Hotel are a standout feature, consistently praised for their friendliness, professionalism and attentiveness. Reception, breakfast, room service, concierge and doormen all receive high marks for their commitment to providing exceptional customer service, enhancing guests' overall experience.
WiFi service at the hotel, however, draws mixed reviews. While some guests find the connection fast and satisfactory, others report issues with reliability, slow speeds and the need to use lobby areas for better connectivity.
The spa facilities are positively received by those who use them with mentions of great facilities, a well-equipped fitness and health club and friendly staff. However, some guests are uncertain about the spa's availability and find it difficult to locate.
The gym receives mixed feedback. Guests appreciate the availability and good equipment but note that the facility, located next door in a basement, can be dirty and unappealing with some broken machines.
Parking at the hotel provides the convenience of on-site and underground options but is challenging due to the narrow entrance and tight spaces. Guests driving smaller vehicles find it more manageable and value the secure parking despite high fees.
The Royal Garden Hotel is lauded as a family-friendly destination with spacious and clean rooms, thoughtful touches for children and attentive staff. While some find the room sizes smaller than expected for larger groups, overall, families report a pleasant stay.
With a prime location for nightlife, the Royal Garden Hotel also captures the vibrant energy of the surrounding areas, adding to its appeal.
Overall, the Royal Garden Hotel stands out for its exceptional location, dedicated staff and high-quality dining and cleanliness, making it a favored choice for travelers seeking comfort and elegance in central London.
Hotel with Spa
Along with the new fitness facilities in the Health Club, guests can also use the Therapy Suite which offers the option of an indulgent spa treatment, perfect after a workout.
Luxury Hotel
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
The Royal Garden Hotel boasts an exceptional location, frequently praised by guests for its strategic and central setting in the heart of Kensington. Nestled alongside Hyde Park and Kensington Gardens, the hotel offers stunning views that many guests found breathtaking, including vistas of Kensington Palace and the lush greenery of Hyde Park.
Proximity to major attractions is a significant highlight. The hotel is ideally situated for visitors to the Royal Albert Hall with numerous reviews mentioning its convenience for concert-goers. Additionally, prominent museums like the Victoria and Albert Museum, Natural History Museum and Science Museum are within easy walking distance, making it an excellent base for cultural explorations.
Public transport accessibility is another strong point with tube stations and bus stops just a few steps away, facilitating straightforward navigation around London. Guests appreciated the convenience of nearby shops, restaurants and cafes on Kensington High Street, enhancing the overall experience.
The hotel's surrounding neighborhood exudes elegance and is described as safe, beautiful and vibrant. This prime location, combined with high-quality accommodations and exceptional service from friendly staff, makes the Royal Garden Hotel a favored choice for both leisure and business travelers seeking to immerse themselves in London's charm while enjoying comfort and convenience.
The Royal Garden Hotel offers a breakfast experience that has garnered a wide range of reactions from guests. On the positive side, many reviews highlight the extensive and varied selection, describing the breakfast as amazing, phenomenal and one of the best hotel breakfasts they've ever had. Guests appreciated the wide array of options including continental choices, perfectly cooked eggs, fresh fruits and healthy alternatives. The breakfast buffet is praised for its excellent presentation, fabulous views from the 10th-floor restaurant and the attentiveness of the staff.
However, not all feedback was glowing. Some guests noted that the breakfast was overpriced and occasionally described the selection as limited or repetitive. Issues such as inconsistent service, long waiting times and occasional lapses in food quality were also mentioned. Despite these drawbacks, many guests found the breakfast experience to be a delightful and integral part of their stay, recommending it for its variety and overall quality.
In summary, while the Royal Garden Hotel's breakfast generally receives high marks for its variety and quality, there are areas in service and pricing that could benefit from improvement.
The Royal Garden Hotel offers a variety of dining experiences that have garnered positive feedback from guests. The in-room dining is praised for its timely service and delicious offerings, including hot and tasty meals like club sandwiches and fries. The piano bar stands out for its tasty late-night pizza and a pleasant atmosphere with live piano music.
The hotel's Chinese restaurant, Min Jiang, located on the top floor, is a highlight for many visitors. It provides not only exceptional food, including some of the best Peking ducks, but also stunning views of the city. Guests have enjoyed their meals here and appreciated the high standard and variety of the food.
The Origin Restaurant also receives commendations for its delicious cuisine and pleasant dining experience. Likewise, the Sunday lunch has been described as superb with the evening meals being even better.
While the hotel's dining options are generally well-received, some guests faced issues such as difficulty securing a table booking at the more popular restaurants. Despite these occasional inconveniences, the overall dining experience at the Royal Garden Hotel is highly regarded, particularly for the quality of food, the variety of options and the unique ambiance created by both the piano bar and the top-floor Chinese restaurant.
The Royal Garden Hotel offers a mixed bag when it comes to room experiences. On the positive side, multiple guests have praised the newly refurbished rooms for their modern design, spaciousness and comfort. These rooms often come with amenities such as large bathtubs, comfortable beds and stunning views over Hyde Park and Kensington Gardens. Many reviews highlight the cleanliness and excellent maintenance of the renovated rooms, making them a good choice for those prioritizing contemporary accommodations.
Several rooms are described as bright with large windows that provide ample natural light and picturesque views. Higher floors seem to offer better vistas and the hotel's location near Kensington Palace and Hyde Park is frequently commended.
However, there are some common issues that detract from the overall experience. A number of rooms are noted to be smaller than expected, sometimes described as tiny or compact. Some guests mentioned outdated furniture and decor in the older rooms that are yet to be renovated, affecting the perceived value for the price paid. Noise due to thin walls or external factors like street traffic and neighbouring rooms was also reported by several guests. Problems with air conditioning, heating and room readiness further marred some stays.
In summary, for a better experience at Royal Garden Hotel, visitors might want to opt for the newly refurbished rooms on the higher floors to enjoy the modern comforts and beautiful views. Be mindful of potential room size and noise levels, particularly in non-renovated areas of the hotel.
The guest reviews for the Royal Garden Hotel give a mixed but overall positive impression of the beds. Many guests found the beds to be very comfortable, highlighting the clean rooms and exceptionally soft pillows. Descriptions like "super comfortable beds" and "very comfy beds" were frequent with some guests specifically praising the king-size beds and soft bedding. There were mentions of beds being a bit firm, though this was occasionally noted as a matter of personal preference. The beds were generally clean and well-maintained, as noted by multiple reviewers.
However, not all feedback was favorable. Several guests reported issues with the bed size being too small, uncomfortable extra beds and mattresses being either too hard or too soft. Some guests experienced uncomfortable sleep due to issues like lumpy beds, worn-out mattresses and insufficient bed covers. There were also concerns about certain sofa beds being uncomfortable due to broken slats and stains.
Despite these drawbacks, the reviews collectively suggest that, while the Royal Garden Hotel’s beds may not meet everyone's preferences, many guests still enjoyed a restful stay with many finding the hotel's beds and pillows to be a highlight.
Featuring newly refurbished rooms and an exceptional housekeeping team, the Royal Garden Hotel stands out for its cleanliness. Guests often highlight the spotlessly clean and well-maintained facilities with rooms that are consistently described as clean, comfortable, spacious and airy. Housekeeping is noted for its meticulous attention to detail, ensuring rooms are left sparkling every day. Common areas, including the lobby and general facilities, are also praised for their cleanliness and modern appearance. Overall, the cleanliness of the hotel ensures a comfortable stay for guests, complemented by the friendly and professional staff who contribute to the welcoming atmosphere. Some minor inconsistencies in cleaning services are mentioned, but the general consensus underscores the high priority placed on cleanliness throughout the property.
The 'Royal Garden Hotel' staff has garnered a significant amount of praise for their outstanding service and professionalism. Reviews consistently highlighted the friendly and helpful nature of the personnel, particularly emphasizing their attentiveness and courteous behavior. The reception and check-in staff have been commended for their efficiency and warm welcomes with specific mentions of individuals like Mohib, Hamad, Nashir and Anna's helpfulness and professionalism.
Guests appreciated the attentiveness of the breakfast and room service teams, which contributed to an enjoyable dining experience. The concierge and doormen received high marks for their polite and accommodating demeanor, always ready to assist and enhance the guests' stay.
Despite some occasional criticisms—such as slow service or some unprofessional behavior—the overall sentiment towards the staff is overwhelmingly positive. Most reviews depict the staff as a dedicated and cheerful team, consistently striving to exceed expectations and make guests feel at home. According to many visitors, the staff's friendliness and efficiency were standout qualities that significantly enhanced their stay, earning the hotel a reputation for excellent customer service.
Overall, the Royal Garden Hotel is notable for its exceptional staff who are pivotal in providing a welcoming and comfortable experience for its guests.
The Royal Garden Hotel has mixed reviews regarding its WiFi service. While some guests appreciate the fast and excellent internet connection, many others have faced issues. Problems reported include unreliable and intermittent connectivity, slow speeds and unsecured networks. Several guests couldn't use WiFi in their rooms and had to access it in the lobby or other common areas. Some found it unsuitable for work purposes and had difficulty with streaming and wireless payments. Additionally, there were complaints of having to inquire at reception about WiFi access due to a lack of welcome information. Despite these issues, it's clear that when the WiFi works, it can be satisfactory, but consistency remains a challenge.
The Royal Garden Hotel's spa section has received various comments. Many guests praised the spa as having complete and great facilities and described their experience as fantastic and incredible. The spa, fitness and health club were noted as accessible and well-equipped, particularly highlighting features like a sauna and steam room. The staff providing spa services were frequently commended for their politeness and friendliness. However, some reviews mentioned a lack of clarity regarding the spa's availability with a few indicating it wasn't part of the hotel or couldn't find proper spa facilities. Overall, while there are some discrepancies in the reviews about its existence, those who used the spa services seemed to have a positive experience.
The gym at the Royal Garden Hotel has garnered mixed reviews from guests with some positive feedback but significant areas for improvement. Guests appreciated the availability of a complete gym and described it as having good gym facilities with very good equipment. A few noted it as being a nice and fantastic fitness center, highlighting the plus of having access to a fitness gym.
However, many guests reported that the gym was not in the hotel itself but next door, situated in the basement and felt the equipment was dated and the overall facility was dirty and unappealing. There were also mentions of broken machines and the gym being filthy and smelly. Despite the presence of a fitness or health suite, the cleanliness and maintenance seem to require significant attention.
Overall, while some guests found value in the gym offerings, many others experienced notable drawbacks, particularly in terms of cleanliness and equipment condition.
The Royal Garden Hotel offers the convenience of on-site and underground parking, which is a significant advantage in central London. Many guests appreciate that secure parking is available at a reasonable rate, especially for smaller vehicles that can better navigate the tight spaces. The hotel’s central location with parking and valet services is also frequently noted as a benefit.
However, numerous reviews highlight several challenges. The underground parking access is extremely narrow with a tight spiral entrance that can be difficult and even damaging for larger cars. Maneuvering within the car park itself is often described as a challenging experience and guests have reported issues with the car park lift and exit processes.
Concerns about the parking fees are common with many guests finding them to be excessively high. Additionally, some reviews mention a lack of clear communication and support from the parking staff, which exacerbates the difficulties encountered. Despite these issues, the availability of secure parking remains a valued feature for many travelers, particularly those driving smaller cars.
The Royal Garden Hotel in London stands out as a family-friendly destination, earning high praise for its welcoming atmosphere and dedicated service. Positive reviews highlight the hotel's suitability for family stays with several guests noting the spacious and clean rooms that comfortably accommodate families of four. Many families appreciated the thoughtful touches, like welcome packages for children, complete with toys, books and crayons.
Families found the staff to be wonderful and attentive, going the extra mile to cater to their needs. For instance, the hotel staff were particularly accommodating to a family whose child fell ill during their stay. The family rooms were often described as lovely and perfect for family trips, offering ample space and comfort. Guests with toddlers and babies also found the accommodations suitable and reassuringly family-friendly.
However, a few guests mentioned areas for improvement. Some families found the rooms on the smaller side and not as accommodating for larger groups. There were occasional complaints about the lack of assistance from the bell staff and greeting from the doorman, which could impact the initial welcome experience.
Overall, the Royal Garden Hotel is viewed as an excellent choice for families looking for a centrally-located, comfortable and friendly hotel in London with many guests enjoying a very pleasant family holiday and recommending it to others.
The Royal Garden Hotel is ideally situated for those looking to immerse themselves in a vibrant nightlife scene. Guests frequently praise the lively piano bar, appreciated for its excellent music and great atmosphere. Drinks at the piano bar are widely enjoyed, contributing to an ongoing party vibe within the hotel. Despite the enjoyable ambiance, several guests have noted that the piano bar's volume can be excessively high at times, detracting from the overall experience. Beyond the hotel, there are numerous restaurants and bars in the nearby vicinity, enhancing the nightlife options available to guests. Additionally, the fantastic view of Hyde Park adds another layer of appeal to staying at this hotel.
The Royal Garden Hotel in Kensington offers a mixed experience according to guest reviews. On the positive side, many guests praise the hotel for its five-star service and luxury-oriented experience, often highlighting the friendly staff and overall hospitality. Some even find the hotel to offer tremendous value for money compared to other five-star establishments in London.
However, criticisms are prevalent regarding the hotel’s amenities and overall service. Several reviews mention that the Royal Garden Hotel does not quite live up to its five-star rating with some guests feeling that the hotel is more akin to a four-star status. Specific complaints include the absence of expected five-star amenities such as a spa and concerns over room quality and general attention to detail. There are also mentions of disappointment with the standard of breakfast and the imposition of a £100 deposit for potential charges, which some feel detracts from the luxury experience.
In conclusion, while the hotel does offer high-quality service and has friendly staff, there seems to be a disparity between the five-star expectations and the actual experiences of some guests.
Royal Garden Hotel boasts an array of facilities tailored for business travelers, making it a fitting choice for corporate stays. With an ideal location for business meetings and a convenient area for those attending trade shows at Olympia London, the hotel is served well by its proximity to transport links and parks.
The hotel provides a range of business-friendly services; quick and professional check-ins set a positive tone from the onset. Guests appreciate the reliable business center and the hotel's ability to handle corporate functions efficiently. The functional working desks and quiet work environment contribute to a productive stay with modern amenities available for business partners.
Royal Garden Hotel also excels in preparing necessary arrangements for conferences and seminars, supported by professional hotel management. Its business-friendly environment and excellent internet connectivity further enhance its appeal for business purposes.
Though there are some suggestions for improvement, such as better workstations and meeting designated standards, the hotel remains suitable for short business trips and business meetings, consistently catering to the needs of business guests.
The Royal Garden Hotel offers a convenient and accessible location, making it an ideal choice for travelers looking to explore High Street Kensington and enjoy leisure activities, shopping and dining. Public transportation is readily available with a station right in front of the hotel for easy commuting. Guests will find that the hotel’s clean rooms are also designed to be accessible, including accommodations for wheelchairs. Moreover, the hotel features accessible parking facilities and provides access to its fitness gym.
The hotel is situated close to various services that facilitate accessibility, ensuring guests can navigate the area without difficulty. The helpful front desk staff notably assist with specific requests, such as low floor accommodations, enhancing guest comfort. Overall, the Royal Garden Hotel presents an accessible option for those visiting for both business and leisure, although it could benefit from improved accessible car parking options and safety measures for guests with disabilities.
Situated in the heart of London, the Royal Garden Hotel stands out for luxury and opulence, highly praised for its luxurious rooms and high-quality service. Guests are greeted with an exuberant atmosphere marked by luxurious furnishings, grand designer rooms and overall lavish lodging. Exceptional cleanliness paired with luxurious linens and services accentuates the hotel’s dedication to excellence. The luxurious suites and grand stone rooms are notable for their blend of elegance and comfort, often highlighted by luxury details such as a spacious bath and shower.
The property's luxurious ambiance extends to the breakfast experience, commonly described as delightful and posh. The hotel's luxury spa offers a relaxing experience that further enriches the stay. Overall, visitors acknowledged the hotel as a high-level 5-star establishment with an opulent setting that offers a royal vibe and excellent value for the standard.
However, some reviews expressed disappointment, pointing out that the hotel did not consistently meet the expectations of a five-star experience. Criticisms include the rooms and service not matching the perceived luxury of a top-tier hotel with mentions of small room sizes and the need for better quality bed sheets and towels. Despite these points, the overall luxurious experience and high-quality amenities provided a memorable stay for most guests.
Royal Garden Hotel has garnered praise for its ability to accommodate romantic celebrations, making it an ideal destination for anniversaries and special occasions. Guests have frequently mentioned celebrating golden wedding anniversaries with prosecco and cake and some were pleasantly surprised with champagne upon arrival for their anniversaries. The hotel's location is frequently described as outstanding and romantic, offering beautiful views from the rooms, which add to the cozy atmosphere.
The romantic ambiance extends beyond the rooms with thoughtful touches such as romantic dinner setups at the bar and evening entertainment that is described as both romantic and lovely. Many guests have highlighted the special treatments they received with mentions of complimentary champagne and cakes for birthdays and anniversary trips. These gestures have made visitors feel very special during their stay. Though there was a minor mention of uncommitted staff, the overall sentiment emphasizes the hotel's dedication to creating memorable and romantic experiences.
Location Show Map
Location
Proximity to major attractions is a significant highlight. The hotel is ideally situated for visitors to the Royal Albert Hall with numerous reviews mentioning its convenience for concert-goers. Additionally, prominent museums like the Victoria and Albert Museum, Natural History Museum and Science Museum are within easy walking distance, making it an excellent base for cultural explorations.
Public transport accessibility is another strong point with tube stations and bus stops just a few steps away, facilitating straightforward navigation around London. Guests appreciated the convenience of nearby shops, restaurants and cafes on Kensington High Street, enhancing the overall experience.
The hotel's surrounding neighborhood exudes elegance and is described as safe, beautiful and vibrant. This prime location, combined with high-quality accommodations and exceptional service from friendly staff, makes the Royal Garden Hotel a favored choice for both leisure and business travelers seeking to immerse themselves in London's charm while enjoying comfort and convenience.
Breakfast
However, not all feedback was glowing. Some guests noted that the breakfast was overpriced and occasionally described the selection as limited or repetitive. Issues such as inconsistent service, long waiting times and occasional lapses in food quality were also mentioned. Despite these drawbacks, many guests found the breakfast experience to be a delightful and integral part of their stay, recommending it for its variety and overall quality.
In summary, while the Royal Garden Hotel's breakfast generally receives high marks for its variety and quality, there are areas in service and pricing that could benefit from improvement.
Dinner
The hotel's Chinese restaurant, Min Jiang, located on the top floor, is a highlight for many visitors. It provides not only exceptional food, including some of the best Peking ducks, but also stunning views of the city. Guests have enjoyed their meals here and appreciated the high standard and variety of the food.
The Origin Restaurant also receives commendations for its delicious cuisine and pleasant dining experience. Likewise, the Sunday lunch has been described as superb with the evening meals being even better.
While the hotel's dining options are generally well-received, some guests faced issues such as difficulty securing a table booking at the more popular restaurants. Despite these occasional inconveniences, the overall dining experience at the Royal Garden Hotel is highly regarded, particularly for the quality of food, the variety of options and the unique ambiance created by both the piano bar and the top-floor Chinese restaurant.
Rooms
Several rooms are described as bright with large windows that provide ample natural light and picturesque views. Higher floors seem to offer better vistas and the hotel's location near Kensington Palace and Hyde Park is frequently commended.
However, there are some common issues that detract from the overall experience. A number of rooms are noted to be smaller than expected, sometimes described as tiny or compact. Some guests mentioned outdated furniture and decor in the older rooms that are yet to be renovated, affecting the perceived value for the price paid. Noise due to thin walls or external factors like street traffic and neighbouring rooms was also reported by several guests. Problems with air conditioning, heating and room readiness further marred some stays.
In summary, for a better experience at Royal Garden Hotel, visitors might want to opt for the newly refurbished rooms on the higher floors to enjoy the modern comforts and beautiful views. Be mindful of potential room size and noise levels, particularly in non-renovated areas of the hotel.
Beds
However, not all feedback was favorable. Several guests reported issues with the bed size being too small, uncomfortable extra beds and mattresses being either too hard or too soft. Some guests experienced uncomfortable sleep due to issues like lumpy beds, worn-out mattresses and insufficient bed covers. There were also concerns about certain sofa beds being uncomfortable due to broken slats and stains.
Despite these drawbacks, the reviews collectively suggest that, while the Royal Garden Hotel’s beds may not meet everyone's preferences, many guests still enjoyed a restful stay with many finding the hotel's beds and pillows to be a highlight.
Cleanliness
Staff
Guests appreciated the attentiveness of the breakfast and room service teams, which contributed to an enjoyable dining experience. The concierge and doormen received high marks for their polite and accommodating demeanor, always ready to assist and enhance the guests' stay.
Despite some occasional criticisms—such as slow service or some unprofessional behavior—the overall sentiment towards the staff is overwhelmingly positive. Most reviews depict the staff as a dedicated and cheerful team, consistently striving to exceed expectations and make guests feel at home. According to many visitors, the staff's friendliness and efficiency were standout qualities that significantly enhanced their stay, earning the hotel a reputation for excellent customer service.
Overall, the Royal Garden Hotel is notable for its exceptional staff who are pivotal in providing a welcoming and comfortable experience for its guests.
Wi-Fi
Spa
Gym
However, many guests reported that the gym was not in the hotel itself but next door, situated in the basement and felt the equipment was dated and the overall facility was dirty and unappealing. There were also mentions of broken machines and the gym being filthy and smelly. Despite the presence of a fitness or health suite, the cleanliness and maintenance seem to require significant attention.
Overall, while some guests found value in the gym offerings, many others experienced notable drawbacks, particularly in terms of cleanliness and equipment condition.
Parking
However, numerous reviews highlight several challenges. The underground parking access is extremely narrow with a tight spiral entrance that can be difficult and even damaging for larger cars. Maneuvering within the car park itself is often described as a challenging experience and guests have reported issues with the car park lift and exit processes.
Concerns about the parking fees are common with many guests finding them to be excessively high. Additionally, some reviews mention a lack of clear communication and support from the parking staff, which exacerbates the difficulties encountered. Despite these issues, the availability of secure parking remains a valued feature for many travelers, particularly those driving smaller cars.
Family
Families found the staff to be wonderful and attentive, going the extra mile to cater to their needs. For instance, the hotel staff were particularly accommodating to a family whose child fell ill during their stay. The family rooms were often described as lovely and perfect for family trips, offering ample space and comfort. Guests with toddlers and babies also found the accommodations suitable and reassuringly family-friendly.
However, a few guests mentioned areas for improvement. Some families found the rooms on the smaller side and not as accommodating for larger groups. There were occasional complaints about the lack of assistance from the bell staff and greeting from the doorman, which could impact the initial welcome experience.
Overall, the Royal Garden Hotel is viewed as an excellent choice for families looking for a centrally-located, comfortable and friendly hotel in London with many guests enjoying a very pleasant family holiday and recommending it to others.
Nightlife
5 Star
However, criticisms are prevalent regarding the hotel’s amenities and overall service. Several reviews mention that the Royal Garden Hotel does not quite live up to its five-star rating with some guests feeling that the hotel is more akin to a four-star status. Specific complaints include the absence of expected five-star amenities such as a spa and concerns over room quality and general attention to detail. There are also mentions of disappointment with the standard of breakfast and the imposition of a £100 deposit for potential charges, which some feel detracts from the luxury experience.
In conclusion, while the hotel does offer high-quality service and has friendly staff, there seems to be a disparity between the five-star expectations and the actual experiences of some guests.
Business
The hotel provides a range of business-friendly services; quick and professional check-ins set a positive tone from the onset. Guests appreciate the reliable business center and the hotel's ability to handle corporate functions efficiently. The functional working desks and quiet work environment contribute to a productive stay with modern amenities available for business partners.
Royal Garden Hotel also excels in preparing necessary arrangements for conferences and seminars, supported by professional hotel management. Its business-friendly environment and excellent internet connectivity further enhance its appeal for business purposes.
Though there are some suggestions for improvement, such as better workstations and meeting designated standards, the hotel remains suitable for short business trips and business meetings, consistently catering to the needs of business guests.
Accessible
The hotel is situated close to various services that facilitate accessibility, ensuring guests can navigate the area without difficulty. The helpful front desk staff notably assist with specific requests, such as low floor accommodations, enhancing guest comfort. Overall, the Royal Garden Hotel presents an accessible option for those visiting for both business and leisure, although it could benefit from improved accessible car parking options and safety measures for guests with disabilities.
Luxury
The property's luxurious ambiance extends to the breakfast experience, commonly described as delightful and posh. The hotel's luxury spa offers a relaxing experience that further enriches the stay. Overall, visitors acknowledged the hotel as a high-level 5-star establishment with an opulent setting that offers a royal vibe and excellent value for the standard.
However, some reviews expressed disappointment, pointing out that the hotel did not consistently meet the expectations of a five-star experience. Criticisms include the rooms and service not matching the perceived luxury of a top-tier hotel with mentions of small room sizes and the need for better quality bed sheets and towels. Despite these points, the overall luxurious experience and high-quality amenities provided a memorable stay for most guests.
Romantic
The romantic ambiance extends beyond the rooms with thoughtful touches such as romantic dinner setups at the bar and evening entertainment that is described as both romantic and lovely. Many guests have highlighted the special treatments they received with mentions of complimentary champagne and cakes for birthdays and anniversary trips. These gestures have made visitors feel very special during their stay. Though there was a minor mention of uncommitted staff, the overall sentiment emphasizes the hotel's dedication to creating memorable and romantic experiences.
No, Royal Garden Hotel doesn't have any pool.
Yes, a spa is available at Royal Garden Hotel.
No, Royal Garden Hotel doesn't allow dogs.
Yes, parking facilities are available at Royal Garden Hotel.
Yes, Royal Garden Hotel has a gym.
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