The Westin London City
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Summary of reviewsThe Westin London City is highly recommended by guests for its prime location along the Thames, providing easy access to iconic landmarks like St. Paul's Cathedral and Tower Bridge. Guests appreciate the convenience of nearby transport links and tranquil surroundings despite being centrally located, making it an excellent base for exploring London.
The hotel impresses with its breakfast offerings, catering to diverse tastes with a wide range of high-quality options served in a friendly environment. Despite minor critiques about variety, breakfast is generally considered first-class. Dinner reviews are mixed, with praises for certain dishes and critiques on the overall consistency. The dining experience benefits from a pleasant ambiance and accolades for welcome chocolates.
Rooms at The Westin London City receive high praise for their spaciousness, cleanliness, and modern decor, offering stunning city views and exceptional comfort. The beds, in particular, are often highlighted as extraordinarily comfortable. While some guests find certain rooms smaller than expected, the overall guest experience remains satisfying.
Cleanliness is a standout feature, with the hotel maintaining immaculate conditions throughout. The spa and wellness facilities are also commended for their serene ambiance and top-notch maintenance, providing a perfect retreat for relaxation.
The staff at The Westin London City are frequently celebrated for their exceptional service, consistently going above and beyond to ensure a memorable stay. Guests appreciate the attentive and friendly nature of the team, adding to the overall positive experience.
The spa and gym facilities contribute significantly to the hotel's appeal, offering superb equipment and a relaxing atmosphere. The indoor pool, while occasionally noted for its temperature, is part of a rejuvenating environment that enhances the luxury stay.
For families, The Westin offers a mixed experience, with spacious family rooms praised for comfort, although some find them cramped. The hotel's attention to children is notable, though pool access is limited for families during peak hours.
Overall, The Westin London City is a luxurious destination celebrated for its location, exceptional service, and comfortable accommodations. However, some guests feel the hotel falls short of full five-star standards, particularly regarding breakfast quality and room size for its family accommodations. Despite these points, it remains an attractive option for travelers seeking a high-quality stay in central London.
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The hotel impresses with its breakfast offerings, catering to diverse tastes with a wide range of high-quality options served in a friendly environment. Despite minor critiques about variety, breakfast is generally considered first-class. Dinner reviews are mixed, with praises for certain dishes and critiques on the overall consistency. The dining experience benefits from a pleasant ambiance and accolades for welcome chocolates.
Rooms at The Westin London City receive high praise for their spaciousness, cleanliness, and modern decor, offering stunning city views and exceptional comfort. The beds, in particular, are often highlighted as extraordinarily comfortable. While some guests find certain rooms smaller than expected, the overall guest experience remains satisfying.
Cleanliness is a standout feature, with the hotel maintaining immaculate conditions throughout. The spa and wellness facilities are also commended for their serene ambiance and top-notch maintenance, providing a perfect retreat for relaxation.
The staff at The Westin London City are frequently celebrated for their exceptional service, consistently going above and beyond to ensure a memorable stay. Guests appreciate the attentive and friendly nature of the team, adding to the overall positive experience.
The spa and gym facilities contribute significantly to the hotel's appeal, offering superb equipment and a relaxing atmosphere. The indoor pool, while occasionally noted for its temperature, is part of a rejuvenating environment that enhances the luxury stay.
For families, The Westin offers a mixed experience, with spacious family rooms praised for comfort, although some find them cramped. The hotel's attention to children is notable, though pool access is limited for families during peak hours.
Overall, The Westin London City is a luxurious destination celebrated for its location, exceptional service, and comfortable accommodations. However, some guests feel the hotel falls short of full five-star standards, particularly regarding breakfast quality and room size for its family accommodations. Despite these points, it remains an attractive option for travelers seeking a high-quality stay in central London.
Hotel with Free Wi-Fi
The Westin London City provides free Wi-Fi, ensuring guests can easily access the internet for both work and leisure. The hotel's modern amenities and central location make it a convenient choice.
Hotel with Gym
From its gym equipment lending service to its monthly Rise & Run club, this hotel is the perfect choice for any fitness fan.
Hotel with Indoor Pool
This hotel offers a 12-meter basement swimming pool with accompanying excellent spa facilities. The pool's stylish design, featuring stone work and hidden lighting, creates a distinctive and relaxing ambiance.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Spa facilities:
Steam room(s) / Hammam(s)
Fitness area
Spa facilities opening hours: Mon-Sat: 07:00am-10:00pm, Sun: 07:00am-08:00pm
Spa services:
Show more... Facial treatments
Body treatments
Full body massage
Ayurvedic massage
In-room massage
Body scrub
Body wrap
Manicure
Pedicure
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Small Hotel
5-Star Hotel
Guest Reviews
Nestled along the Thames, The Westin London City boasts a remarkable location that consistently impresses its guests. Its prime positioning makes it an ideal base for exploring the vibrant city of London. The hotel's proximity to landmarks such as St. Paul's Cathedral, Borough Market, and Tower Bridge allows for delightful exploration on foot. The nearby Mansion House station ensures convenient access to the rest of the city, making travel hassle-free. Many guests appreciate the calm atmosphere of the hotel despite its central location, allowing for peaceful nights. The views of the river are an added charm, enhancing the overall experience. The combination of an excellent location, modern facilities, and exceptional service makes The Westin London City a highly recommended choice for those seeking to discover the heart of London.
The Westin London City hotel consistently impresses visitors with its breakfast offerings, according to confirmed guest reviews. A highlight for many guests is the excellent breakfast, lauded for its rich and varied options that cater to diverse tastes. The breakfast buffet is noted for its high quality, featuring a superb selection of dishes ranging from fresh fruit to freshly prepared omelettes, ensuring there is something for everyone.
Guests appreciate the generous and extensive array of choices, commending the well-equipped and tasty options available each morning. The breakfast is described as both delicious and filling, with many remarking on the attentive and friendly staff that enhance the dining experience. Despite a few mentions of repetitiveness in the daily menu, the overall consensus is that the breakfast is top-notch, with many considering it to be first-class and befitting the hotel's executive status.
Presented nicely, the breakfast buffet offers all sorts of delicious options and is designed to meet high standards of hygiene and space, contributing to a pleasant start to the day. With plenty of choices and no queues, the breakfast service maintains efficiency and quality, alongside good coffee. While a few reviews suggest room for improvement in variety, the overall impression is undeniably positive, underscoring the excellent experience at The Westin London City.
The dining experience at The Westin London City presents a mix of opinions, leaving room for both commendation and improvement. Nestled along the Thames, the hotel's restaurant, Hide and Seek, provides guests with the convenience of late dining—serving until 10 PM—with a generally positive reception regarding its ambiance. While the culinary offerings at Mosaic have garnered mixed reviews, some guests found the dinner surprisingly good, praising the quality and niceness of the food. However, others felt the meals did not quite meet the expectations set by the hotel's overall standard. There's consensus on the delightful welcome chocolates, adding a sweet touch to the stay. Despite some menu limitations and occasional lapses in food quality, such as with the fish and chips, the hotel's restaurant offerings remain a viable option for guests looking to dine in after a long day exploring London. Nevertheless, there is room for expanding the menu options and enhancing culinary consistency, to align with the premium character of the establishment.
The Westin London City offers an exceptional stay experience, particularly when it comes to its rooms. Guests consistently remark on the spaciousness and cleanliness, with many finding the rooms to be beautifully appointed and well-maintained. The modern decor contributes to a relaxing ambiance, enhanced by stunning city views, including the Shard. Comfort is a highlight, with many guests praising the incredibly comfortable beds; some even stating it's the best they've ever slept in. The attention to detail in room design is evident, offering everything needed for a comfortable stay and excellent soundproofing for a peaceful night.
Family rooms receive positive remarks for their generous space and thoughtful layout, ensuring comfort without compromising on quality. Modern amenities and facilities like a swimming pool, spa, and gym complement the beautifully designed spaces, making for a holistic experience. The prime location is a bonus, placing guests within walking distance of major London landmarks like Millennium Bridge, Borough Market, and the Tate Modern.
While overwhelmingly positive, some guests noted that a few rooms were smaller than expected, or lacked promised features such as a bath or view. Despite these occasional letdowns, the overall guest experience at The Westin London City remains highly satisfying, praised for its excellent staff and inviting atmosphere.
The Westin London City has garnered praise for its luxurious and extremely comfortable beds, with many guests emphasizing the unforgettable quality of their sleep. Reviewers frequently mention the big, plush, and inviting beds as a highlight of their stay. While some guests found the beds in the Family room to be on the smaller side, particularly for adults, the overall sentiment remains overwhelmingly positive. The bedding and pillows are often noted for their exceptional comfort and quality, providing guests with the feeling of sleeping on some of the best mattresses they've ever experienced. The beds contribute significantly to the satisfaction of those staying at the hotel, ensuring restful nights and a delightful sleep.
The Westin London City stands out for its exceptional cleanliness, offering guests a pristine environment complemented by a modern and contemporary design. Visitors consistently note the hotel's immaculate condition, with many remarking on its relaxing ambiance and pleasant aromas upon entering the lobby. Guests appreciate the very clean and comfortable rooms, which are well-furnished and soundproofed, enhancing the tranquil experience during their stay. The spa facilities provide a calming retreat, consistently praised for their cleanliness and maintenance, making them an ideal spot to unwind after a bustling day in the city.
The hotel’s property and amenities are well-cared-for, reflecting a meticulous attention to detail. While the rooms are consistently clean across all floors, some guests question the value of opting for higher-floor rooms despite their similar features. Nonetheless, the well-kept property remains a significant advantage for anyone seeking a serene and pleasant stay. The Westin's staff also contribute to the positive experience, often described as excellent in their service and attention.
Despite one guest's note regarding room servicing, the overall atmosphere of cleanliness pervades throughout the hotel, from common areas to private accommodations. With its blend of comfort, modernity, and perfect cleanliness, The Westin London City proves to be an inviting destination for travelers looking for a clean and relaxing environment in a central location.
The Westin London City stands out for its exceptional service, largely attributed to its remarkable staff, as echoed in numerous guest reviews. Visitors frequently highlight the attentive and friendly demeanor of the hotel team, who consistently go above and beyond to ensure a memorable stay. Guests particularly appreciated individuals like Louis and Giulia for their outstanding service, underscoring the warmth and professionalism found throughout the hotel. The reception is often described as welcoming and perpetually cheerful, setting a positive tone from the moment guests arrive.
The staff's accommodating nature is explicitly noted, with guests feeling like VIPs due to the personalized care and the effortless way their needs were attended to, both in the breakfast room and spa. This friendly atmosphere extends to families, with children being well considered and catered to during stays. While there have been occasional mentions of issues regarding specific dietary accommodations, the overriding sentiment is one of satisfaction with how attentively staff members handle guest interactions.
In addition to their friendliness, the staff’s helpfulness and customer-centric approach contribute significantly to the highly regarded reputation of the hotel. Whether at the bar, restaurant, or throughout the property, guests find the staff to be genuine and polite, making their experience at The Westin London City not only pleasant but memorable.
The Westin London City offers a spa experience that consistently delights guests with its serene and beautifully designed wellness area. Visitors often praise the spa for its cleanliness and tranquil atmosphere, making it an ideal spot to unwind after a bustling day in the city. The facilities include a well-equipped fitness room, steam room, Jacuzzi, dry sauna, and a pool, all contributing to a relaxing and enjoyable visit. Although the pool's temperature may be a minor drawback for some, the overall spa experience remains excellent, complemented by friendly and attentive staff. Guests frequently highlight the spa's wonderful facials, which add to the calming and indulgent experience. The combination of superb facilities and prime location makes the spa a standout feature of the hotel, perfect for those seeking relaxation and rejuvenation in the heart of London.
Nestled within The Westin London City is a commendable gym that stands out for its exceptional offerings. Guests frequently highlight the superb facilities, praising the modern, well-equipped gym area that caters to a range of fitness needs. Accompanied by excellent equipment, the gym ensures visitors have access to a variety of tools for a comprehensive workout experience. Additionally, the gym's location integrates seamlessly with other amenities, such as the pool, sauna, and steam room, enhancing the overall wellness aspect of the stay. Despite occasional closures, the gym consistently receives high marks for its infrastructure and quality of experience, forming an integral part of the hotel's commitment to health and vitality.
The Westin London City features an exceptional spa and indoor pool, frequently described as beautiful and among the best. Guests rave about the peaceful and pleasant atmosphere, ideal for relaxation. The pool area, including a sauna and steam room, adds to the charm, offering a complete rejuvenation experience. Visitors note the convenience and appeal of this serene environment, perfect for adults seeking some downtime or families with young children during specified hours. While some mention a desire for slightly warmer water, the general consensus applauds the pool's quality and allure. Additionally, the hotel complements its impressive pool facilities with a well-equipped gym and stunning views of the Thames from its bar and restaurant, making it an all-encompassing luxury destination.
The Westin London City offers a mixed experience for families with children. While the family rooms are described as spacious and luxurious by some, others find them a bit cramped, especially with two beds occupying most of the space and limited room for luggage or lounging. Despite this, the hotel goes above and beyond to make children feel welcome, giving special attention that enhances their stay.
The hotel features fantastic breakfast options, a tastefully decorated ambiance, and wonderful staff, which contributes to its appeal for families. However, the indoor pool has restricted hours for children, which might be a consideration for those planning extensive pool time. The location is convenient for families, and the comfortable beds, often in queen size, are appreciated.
Overall, The Westin London City is deemed a great choice for families looking for a comfortable and well-located hotel, though it's essential to be aware of potential room size and pool time limitations.
The Westin London City presents itself as a five-star hotel, boasting a prime location that appeals to travelers seeking both convenience and luxury. Guests consistently highlight the impeccable friendliness and helpfulness of the staff, creating an atmosphere where visitors feel like royalty during their stay. The location is acclaimed as perfect, providing easy access to London’s attractions, making it ideal for travelers who prioritize convenience and accessibility.
However, reviews suggest mixed sentiments regarding the hotel's adherence to five-star standards. While the property itself is stunning, some guests express disappointment, particularly in the quality of breakfast which they feel does not meet the expectations set by such a prestigious rating. This sentiment is echoed in comments about the overall value, with some guests feeling that the experience did not justify the cost.
Accommodations such as the family rooms have been noted as smaller than anticipated for a deluxe hotel, suggesting they may not fully meet the expectations of guests traveling with families. Additional concerns arise around the family-friendly aspects of the hotel, particularly regarding pool access which appears not to be as welcoming to children as advertised.
Overall, while The Westin London City is framed by its advantageous location and commendable service, certain elements of luxury expected from a five-star hotel may not be fully realized according to guest feedback.
Nestled in the heart of London, The Westin London City offers an exquisite blend of luxury and convenience that leaves a lasting impression. Guests consistently praise the hotel for its remarkable service and top-tier accommodations, describing their experience as both luxurious and outstanding. The hotel's stunning architecture and thoughtful interior design create an environment that is both stylish and comfortable, making it feel truly special.
The rooms stand out for their spaciousness and tasteful decor, enhancing the overall sense of luxury that the hotel offers. Guests frequently highlight the exceptional comfort of the beds, claiming them to be among the most restful they have encountered. This attention to detail, paired with the new, well-designed property, enhances the sense of opulence that pervades the stay.
Overall, The Westin London City is celebrated for delivering a superior, memorable experience marked by exceptional service and stylish, luxurious accommodations.
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Location
Breakfast
Guests appreciate the generous and extensive array of choices, commending the well-equipped and tasty options available each morning. The breakfast is described as both delicious and filling, with many remarking on the attentive and friendly staff that enhance the dining experience. Despite a few mentions of repetitiveness in the daily menu, the overall consensus is that the breakfast is top-notch, with many considering it to be first-class and befitting the hotel's executive status.
Presented nicely, the breakfast buffet offers all sorts of delicious options and is designed to meet high standards of hygiene and space, contributing to a pleasant start to the day. With plenty of choices and no queues, the breakfast service maintains efficiency and quality, alongside good coffee. While a few reviews suggest room for improvement in variety, the overall impression is undeniably positive, underscoring the excellent experience at The Westin London City.
Dinner
Rooms
Family rooms receive positive remarks for their generous space and thoughtful layout, ensuring comfort without compromising on quality. Modern amenities and facilities like a swimming pool, spa, and gym complement the beautifully designed spaces, making for a holistic experience. The prime location is a bonus, placing guests within walking distance of major London landmarks like Millennium Bridge, Borough Market, and the Tate Modern.
While overwhelmingly positive, some guests noted that a few rooms were smaller than expected, or lacked promised features such as a bath or view. Despite these occasional letdowns, the overall guest experience at The Westin London City remains highly satisfying, praised for its excellent staff and inviting atmosphere.
Beds
Cleanliness
The hotel’s property and amenities are well-cared-for, reflecting a meticulous attention to detail. While the rooms are consistently clean across all floors, some guests question the value of opting for higher-floor rooms despite their similar features. Nonetheless, the well-kept property remains a significant advantage for anyone seeking a serene and pleasant stay. The Westin's staff also contribute to the positive experience, often described as excellent in their service and attention.
Despite one guest's note regarding room servicing, the overall atmosphere of cleanliness pervades throughout the hotel, from common areas to private accommodations. With its blend of comfort, modernity, and perfect cleanliness, The Westin London City proves to be an inviting destination for travelers looking for a clean and relaxing environment in a central location.
Staff
The staff's accommodating nature is explicitly noted, with guests feeling like VIPs due to the personalized care and the effortless way their needs were attended to, both in the breakfast room and spa. This friendly atmosphere extends to families, with children being well considered and catered to during stays. While there have been occasional mentions of issues regarding specific dietary accommodations, the overriding sentiment is one of satisfaction with how attentively staff members handle guest interactions.
In addition to their friendliness, the staff’s helpfulness and customer-centric approach contribute significantly to the highly regarded reputation of the hotel. Whether at the bar, restaurant, or throughout the property, guests find the staff to be genuine and polite, making their experience at The Westin London City not only pleasant but memorable.
Spa
Gym
Pool
Family
The hotel features fantastic breakfast options, a tastefully decorated ambiance, and wonderful staff, which contributes to its appeal for families. However, the indoor pool has restricted hours for children, which might be a consideration for those planning extensive pool time. The location is convenient for families, and the comfortable beds, often in queen size, are appreciated.
Overall, The Westin London City is deemed a great choice for families looking for a comfortable and well-located hotel, though it's essential to be aware of potential room size and pool time limitations.
5 Star
However, reviews suggest mixed sentiments regarding the hotel's adherence to five-star standards. While the property itself is stunning, some guests express disappointment, particularly in the quality of breakfast which they feel does not meet the expectations set by such a prestigious rating. This sentiment is echoed in comments about the overall value, with some guests feeling that the experience did not justify the cost.
Accommodations such as the family rooms have been noted as smaller than anticipated for a deluxe hotel, suggesting they may not fully meet the expectations of guests traveling with families. Additional concerns arise around the family-friendly aspects of the hotel, particularly regarding pool access which appears not to be as welcoming to children as advertised.
Overall, while The Westin London City is framed by its advantageous location and commendable service, certain elements of luxury expected from a five-star hotel may not be fully realized according to guest feedback.
Luxury
The rooms stand out for their spaciousness and tasteful decor, enhancing the overall sense of luxury that the hotel offers. Guests frequently highlight the exceptional comfort of the beds, claiming them to be among the most restful they have encountered. This attention to detail, paired with the new, well-designed property, enhances the sense of opulence that pervades the stay.
Overall, The Westin London City is celebrated for delivering a superior, memorable experience marked by exceptional service and stylish, luxurious accommodations.
Yes, The Westin London City has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at The Westin London City. For more information, read the answers to the Spa questionnaire
Yes, The Westin London City welcomes dogs.
Yes, parking facilities are available at The Westin London City.
Yes, The Westin London City has a gym.
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